Intellect QMS

Logiciel QMS de nouvelle génération pour la mise en conformité et l'automatisation.

Note globale

4,5 /5
(79)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,6/5
Simplicité d’utilisation
4,5/5
Support client
4,7/5

94%
des utilisateurs recommandent cette application
Classer par

79 avis

Ken
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best of both

Publié le 2022-07-06

Outstanding

Outstanding

Avantages

The software comes with pre-configured applications but allows for custom applications to be built as well as changes to the pre-configured applications.

Inconvénients

We have had a very positive expereince with Intellect

Réponse de Intellect

Thank you for your review! Customer success is truly our #1 priority. We love that you continue to have a positive experience with Intellect and how pleased you are with our customization capabilities. We thank you for your feedback and hope to continue upholding these positive experiences.

- Intellect Team

Michelle
Note globale
  • Secteur d'activité : Biotechnologie
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Excellent Customer Support

Publié le 2022-06-30

Customer service has been incredible. I cannot say enough great things about [SENSITIVE CONTENT]. ...

Customer service has been incredible. I cannot say enough great things about [SENSITIVE CONTENT]. We are disappointed with the out of the box functionality and the training along with the lack of help with validation. Our initial point of contact is not longer with the company and the deliverables he assured us were not met without additional cost and configuration.

Avantages

We have an excellent implementation manager who has been very helpful and can answer all questions. Her product knowledge and support has been instrumental throughout our implementation.

Inconvénients

Almost impossible to use out of the box. The marketing team is great, and I believe the software can do all of the great things, but only with configuration. You really don't know what you need until you become very familiar with the software. The upfront training needs work for the customer to get a better feel of their needs. This would have made white glove more effective and efficient. This software does not offer a design and development app. Validation of any configuration is not supported well.

Navjot
Note globale
  • Secteur d'activité : Génie civil
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Powerful tool for EQMS but requires alot of effort and lacks helpdesk support

Publié le 2020-03-02

Customer service is poor to follow up on reported issues in Support Tickets. Required back-up on...

Customer service is poor to follow up on reported issues in Support Tickets. Required back-up on every instance of a help desk ticket (backups only done through our company IT). Cumbersome process to submit helpdesk ticket.

Avantages

This software has many great features and options that allow the designer to setup/modify templates in many ways to meet project quality requirements. Out of the box templates and apps help designers were a great foundation to further develop apps to met project requirements and goals.

Inconvénients

Customer service is poor to follow up on reported issues. Required back-up on every instance of a help desk ticket (backups only done through company our IT). As a designer changes to a single template item on average takes 30 seconds to a minute to process which can be cumbersome when making alot of changes. When a error is generated there should be a simple "one click" option that imports all of the relevant error information to a email or help desk form instead of forcing the user to go through the cumbersome process.

Jon
Note globale
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Easy to Learn and Adapt

Publié le 2020-03-02

Overall, I have found intellect to be a solid product that can replace many manual tasks in quick...

Overall, I have found intellect to be a solid product that can replace many manual tasks in quick development time. The aesthetics in terms of UI could be improved with some simple snap to grid that will allow for a cleaner look.

Avantages

Fast, Flexible and easy to develop rapid prototyping on the fly. I have used the product in a variety of industries for a variety of clients. Anyone who still relies on excel and email can find this tool to be helpful.

Inconvénients

When configuring, there has been times where as a Designer I can save and have everything function correctly only to find out during a publish that an error occurs. This causes a delay in publish and impacts client perceptions on build time.

Sarah
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Built from the Ground Up!

Publié le 2019-08-13

I use it daily to update SOP. It is very user friendly.

I use it daily to update SOP. It is very user friendly.

Avantages

I loved that we were able to customize the software, which gave our internal personnel insider knowledge of how the software works so we do not constantly have to rely on out-side support. It let us build it to our requirements and process flows.

Inconvénients

There is nothing about the software that I don't like. I don't like how Microsoft when interacting with Intellect. To open a document to make changes you need to double click on link, click open, click enable editing, then enable content. It is slow and lots of clicks just to be able to open a document to make edits.

Justin
Note globale
  • Secteur d'activité : Énergies renouvelables et environnement
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

A well rounded software package.

Publié le 2021-04-22

Overall, this has been a great software package/platform for us and is allowing a unified system to...

Overall, this has been a great software package/platform for us and is allowing a unified system to move forward with.

Avantages

There are a lot of good things about the software, but I really enjoy using the Tool and Calibration system they offer. It has helped us streamline an area that we continued to struggle with. The other great feature is the ability to create custom applications. This allows us to tailor the software more to our needs. This also includes customizing the apps we purchased as well. This way, you are not stuck using the design the developers came up with and not having it fit your needs perfectly.

Inconvénients

I have found that app development can occasionally be a pain to get done properly but this is due to how much stuff is interconnected.

Kendra
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Intellect Provides Value

Publié le 2021-04-21

We have realized many process improvements and efficiencies with automated workflows in a global...

We have realized many process improvements and efficiencies with automated workflows in a global environment. I did extensive research and started with about 20 companies before narrowing the field down to four and eventually selected Intellect. A great decision that has, and continues to, benefit our organization.

Avantages

The ability to customize the software to meet our specific processes is extremely beneficial. Streamlining and automating workflows for a consistent and global process provides efficiencies to save valuable resources. The software is user-friendly and intuitive, making user training easier and shortening the learning curve.

Inconvénients

The software occasionally throws a curve ball but Intellect Customer Support will work through the issues with you. I would like to see more helpful and readily available published app training documentation to reduce reliance on customer support.

Suelen
Note globale
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great customer support and easy to build applications for non programmers

Publié le 2020-02-26

So far we've been usign for quality purpose, mostly document control and training managment....

So far we've been usign for quality purpose, mostly document control and training managment. However, we have just implemented, therefore the benefit is yet to be determined. Nevertheless,I believe the applications will help to us ensure compliance, reduce paper and at the same time increase efficiency.

Avantages

Intellect (QMS) comes with out of the box workflows that can be modified according to your business needs. As it is very user friendly it allows people without programming skills to modify and create applications, workflow processes and reports.
Besides that, the customer service is very good, they are vey responsive, patient and understand our needs.

Inconvénients

For someone who does not have programming skills, it can be quite annoying configuring some items every single time, in different templates and different parts of the workflow, such as email notifications. A tool such as 'copy and paste' would be wonderfull.

Kristin
Note globale
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Gilero

Publié le 2021-04-21

It is a love/hate relationship! (software is hard - not limited to Intellect). Implementation...

It is a love/hate relationship! (software is hard - not limited to Intellect). Implementation [SENSITIVE CONTENT HIDDEN] and tech support [SENSITIVE CONTENT HIDDEN] are all-stars. Above and beyond type team players.

Avantages

Customizable to be in alignment with existing Quality Management System structure/procedures vs. revamping our procedures to be in alignment with OOS software

Inconvénients

Everything is a rabbit hole with troubleshooting and it is very time consuming, even with support from Intellect. Audit trail feature is poor, at best.

Helen
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very customizable platform, excellent customer service

Publié le 2021-07-08

The customer service has been excellent. We have a dedicated rep and he's very dedicated. He's...

The customer service has been excellent. We have a dedicated rep and he's very dedicated. He's really gotten to learn our business and helped us customize the platform to our specific needs.

Avantages

We've been able to customize this software to do everything we need to do -- and some things we only dreamed of being able to do.

Inconvénients

We do need assistance from customer service when we've tried to set up some functions and for those considering the platform, it's probably a good idea to budget some add-on hours if you are not particularly tech savvy. Once the system functions are in place, it's very intuitive. I don't think any platform is turnkey and some have real limitations. Intellect has the capacity to do everything we need.

Réponse de Intellect

Hi Helen,
Thank you for your review! We're happy to hear you that you were able to customize your Intellect QMS apps to meet your needs. Good advice on leveraging Intellect resources and expertise when needed. We're always happy to help!
Thank you,
The Intellect Team

Kevin
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Intellect Implementation and Capabilities

Publié le 2020-03-05

Thus far the experience has been great. The software is mostly intuitive and the abilities are...

Thus far the experience has been great. The software is mostly intuitive and the abilities are endless. Really excited to become fully operational with the program across multiple departments.

Avantages

This software has endless compatibility with other existing software programs. Like most software, much of the work is on the front end and we are still establishing our "live" site. However, any function, feature or scenario we have come up with and the Intellect software has been able to provide multiple ways of accomplishing the task.

Inconvénients

Intellect requires a lot of bandwidth to complete the publishing of sites to the "test" and "live" sites. Difficult to do during normal business hours on slower networks.

Alternatives envisagées 

MasterControl Quality Excellence

Pourquoi passer à Intellect QMS

Easier to navigate through Intellect. Better tech support and implementation options.
Kristen
Note globale
  • Secteur d'activité : Aviation et industrie aéronautique
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Intellect for everyone

Publié le 2020-10-30

Our experience with implementation has been great. We have a support team ready to help us when we...

Our experience with implementation has been great. We have a support team ready to help us when we need it and they provide great industry standard support.

Avantages

Key component of this software is how customizable it is. Also how easy it is for someone to use without programming experience. The main processes of any quality management system is set up out of the box which saves a lot of time.

Inconvénients

So far we have yet to find something we don't like about Intellect.

Réponse de Intellect

Hi Kristen, thank you for your review and we're very happy to hear how easy Intellect has been to customize for you. Our goal is always to make our software user friendly and to help customers build processes around their business needs.

Isabella
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Worth the Money if You have an Employee to Dedicated Time to the Job

Publié le 2021-07-06

As an administrator/ designer of the software, takes a long time to understand the language of the...

As an administrator/ designer of the software, takes a long time to understand the language of the software and customization on your own. As a user, it is pretty straightforward to use.

Avantages

Ease of uploading information and flow of information. Pretty straightforward to understand.

Inconvénients

Much longer lead time to go Live with than originally told when they sold the software. More customization is required than originally thought and takes up half the time/work of a full time employee. Did not anticipate a team member to be so dedicated the software and expected more set-up for the cost.

Réponse de Intellect

Hi Isabella,

Thank you for your review and feedback! We're glad the uploading of information was easy and straightforward. We understand some implementations take time and resources. Intellect offers a white glove implementation service for those customers who don't have the internal resources and want to speed up the implementation timeframe. This white glove service is available for any future applications you may decide to implement and we'd be happy to tell you more about this service.

Thanks again!

The Intellect team

Chelsea
Note globale
  • Secteur d'activité : Produits chimiques
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent Service and Endless Customization Possibilities

Publié le 2021-10-13

Our company went from a manual system to Intellect QMS software. We have increased efficiency...

Our company went from a manual system to Intellect QMS software. We have increased efficiency across the board. We are implementing/creating more apps to automate processes and eliminating errors that come from so many manual updates. We appreciate the metrics/statistics built into the system as well.

Avantages

The product is very user friendly and easy to customize/configure. It has all of the main apps that we need and we have the option to create more based on the companies needs. The price is excellent and the implementation was very smooth. Our implementation specialist is amazing and really understands the product inside and out.

Inconvénients

We had a bug before going live, but Intellect fixed quickly.

Réponse de Intellect

Hi Chelsea,

Thank you so much for your review! We love to hear that you found Intellect to be user friendly, easy to modify, and that you enjoyed working with our implementation specialist. Congrats on starting your digital automation journey with Intellect. We're here to help throughout your journey.

- The Intellect Team

Nikolai
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 9.0 /10

Great and easy to use software!

Publié le 2023-02-23

Inconvénients

The only thing I would want to see in the future from Intellect is a way to adjust the layout of the personal navigation menu. Other than that, the application is great!

Cris
Note globale
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Intellect is what other eQMS systems should have been all along

Publié le 2021-04-26

Customer service and experience with the platform itself has been great.

Customer service and experience with the platform itself has been great.

Avantages

Intellect's ability to configure without coding nor paying developers is its best feature. You can create your own apps or take their out of the box apps and configure to suit. The platform does have a learning curve understand how its intended to work together, however after training, validation, and a deployment, it's very doable yourself. The concurrent license model was very customer focused and allows small to midsize company's to truly go digital rather than struggle with expenses related to named licenses.

Inconvénients

The out of the box applications did not suit my needs from the medical device industry.

Julie
Note globale
  • Secteur d'activité : Pétrole et énergies
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 5.0 /10

Somewhat User Friendly

Publié le 2022-07-28

Avantages

Somewhat user friendly with room to leave detailed notes

Inconvénients

Seemingly archaic, could be better softwares available

Kathy
Note globale
  • Secteur d'activité : Production alimentaire
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 10.0 /10

Great application

Publié le 2019-07-30

Avantages

It is very user friendly, good functionality

Inconvénients

There isn't anything I don't like about the software

Taylor
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best QMS on the Market!

Publié le 2023-06-11

Everything about intellects team has been amazing from start to finish. Our initial calls with our...

Everything about intellects team has been amazing from start to finish. Our initial calls with our sales reps all the way to the closing with the implementation team, everyone has been amazing at answering our questions and supporting use the entire way.

Avantages

I love that intellect is completely customizable.. It is very easy to use. All the training provided by intellect has been top notch. We are very excited about this product!

Inconvénients

Nothing so far! We have truly loved everything about our experience.

Don
Note globale
  • Secteur d'activité : Matériel informatique
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Intellect Quality Management System

Publié le 2021-04-27

Avantages

The product is easy to use and customize.

Inconvénients

Integration with external data sources could be more robust.

Genesis
Genesis
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 10.0 /10

Intellect QMS Review

Publié le 2023-03-09

Avantages

Easy to use even I have small programming experience. Also very useful to find detail documents.

Inconvénients

Onboarding process some time is slow. Also mobile app need improvement.

Denise
Note globale
  • Secteur d'activité : Médecine douce
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 9.0 /10

User Friendly Software

Publié le 2020-03-05

It's been a good experience. Alice, the Support Team member that we had assisting us with...

It's been a good experience. Alice, the Support Team member that we had assisting us with implementation has been awesome!

Avantages

This software is very user friendly and is easy to teach other how to use the programs. You don't have to be an IT master to be able to use it.

Inconvénients

It would be nice if they offered a limited amount of free customer support after the initial set up. It would be nice to have something like 2 to 4 hours of free support every month.

Ryan
Note globale
  • Secteur d'activité : Défense et aérospatiale
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great QMS and Great People

Publié le 2023-09-22

Everything has been relatively smooth and easy so far. We are looking forward to adding more...

Everything has been relatively smooth and easy so far. We are looking forward to adding more modules in the future.

Avantages

The customer service and implementation team was amazing to work with. They ensured we were supported and on track throughout the entire process.

Inconvénients

The startup was a little rough, but we also had some IT issues on our side that made it difficult.

Jennifer
Note globale
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé Autre pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 5.0 /10

Limited use of product so far

Publié le 2019-07-30

Easy to work with so far.

Easy to work with so far.

Avantages

I have very limited use of the product. We have yet to launch things here and i am scheduled to attend a training session at the end of august on the product.

Inconvénients

I have very limited use of the product. We have yet to launch things here and i am scheduled to attend a training session at the end of august on the product.

Steven
Note globale
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé Autre pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 7.0 /10

Review

Publié le 2020-03-10

Avantages

Moving towards eQMS system and going paperless.

Inconvénients

We've experienced some technical issues including aligning different interfaces and setting up proper workflow. It requires technical expertise.