Intellect QMS - Avis

It is excellent software that is user friendly and flexible QMS software. Apps may easily be configured and modified to suit your unique requirements. It has a wide range of features. Without coding, there are several tools available to modify any part of the app, workflow, or user interface to meet your needs.

Training and a working understanding of fundamental programming are required for software customization. A minor inconvenience and time sink is the trouble shooting option, which occasionally fails to identify the issue.

Easy to customize and create new apps. You don't have to be a software developer.

Understanding the logic initially was a challenge in 2021, but the support team helped answer my questions.

Ability to configure without professional services, however. Ability to build additional apps, thereby increasing value outside of Quality department

Much of the OOB workflows and configurations are not reflective to typical QMS workflows for the pharma/med device industry, therefore heavy user configuration is required. The documentation package is not compliant, execution and the documentation effort was poor. URS, FRS, Guides are not even accurate, much less complete. Understanding how the OOB configurations work is key to efficient user configurations. The documentation package should be a reliable source for that understanding, but it is not.

While my technical support person has been excellent, the number of hours required to configure the OOB, FAR exceeds the actual number of hours granted as part of the purchase. Not just "wish list" configuration or company specific configuration, but configuration to mirror industry expectations for work flow and compliance.

It is a great software platform that is very configurable. The mobile app is great because it helps people work from anywhere.The no-code platform is great because it lets us create new business apps to help us address any gaps in our processes. This has saved us a lot of money and has made our operations more efficient, reducing the risk of product recalls.The integrated suite of apps has made it easier for our quality teams to manage all aspects of our quality management system. The software is user-friendly and intuitive, making it easy for anyone to use it effectively.

Intellect QMS has some good features, but there are some drawbacks. One issue I faced was with the mobile app's offline capabilities. Another was that the software was not very configurable, which made it harder to customize it. Technical support was also very helpful in resolving these problems.

Intellect Workflow provides for the creation of interactive real time color coded work flow charts and maps of our processes for our business as well as to provide status updates and tags for each step individually. Support applications are available in Android as well as IOS mobile device platforms.

We found sometimes it is a challenge to use keywords to search document archives. Intellect Workflow software could be better in this area.
The types of charts though extremely useful are also limited in category and in type.
Starting a month in subscription fees, Workflow Intellect is not the most cost effective solution unless user interaction is consistent and the associated use case requires this level of management.

We have an excellent implementation manager who has been very helpful and can answer all questions. Her product knowledge and support has been instrumental throughout our implementation.

Almost impossible to use out of the box. The marketing team is great, and I believe the software can do all of the great things, but only with configuration. You really don't know what you need until you become very familiar with the software. The upfront training needs work for the customer to get a better feel of their needs. This would have made white glove more effective and efficient. This software does not offer a design and development app. Validation of any configuration is not supported well.

With some training you can configure the software to do basically whatever you want it to do. The customer service is fantastic.

It can be a little tricky to get the workflows working correctly if you make changes. The software is designed for a larger company that we are so some of the apps needed to be made less complex to suit our needs.

Ability to customize out-of-the-box applications and configure new ones

Occasionally I have seen some fields get corrupted

The only thing I would want to see in the future from Intellect is a way to adjust the layout of the personal navigation menu. Other than that, the application is great!

Easy to use even I have small programming experience. Also very useful to find detail documents.

Onboarding process some time is slow. Also mobile app need improvement.

The system is very configurable to our work processes. We are not forced to conform our quality systems to the software but can build a workflow that fits our company's needs.

Our company adheres to TNI 2016 and ISO 17025, it would be nice if the software had a Management Review app.

The customizability of the software. Being able to modify the system work for our company instead of having our company modify our processes to match the software is extremely helpful and made transitioning to using Intellect a pleasant experience.

Onboarding takes some time due to adding customizations. Onboarding would have been quicker if we used the out of box features, but the extra set up time was worth the benefit of having a fully customized system in the end.

There are so many ways to configure and customize your applications in Intellect. Use an application right out of the box, create an application from scratch, or anything in between for the applications your business requires.

On the rare occasion you do run into an issue, the trouble-shooting tools available may not clearly define the problem and you may need to request support.

Intellect has a lot of good features and operation seems very intuitive.
It is good value for the money.

We have had to use a double review process in order to be sure that all changes are captured before a document is approved.

All fields and pages are configurable which allows companies to tweak the applications to meet their internal requirements as well as external regulatory requirements.

Understanding the logic behind the system macros was a little hard in the beginning.

Easy to use, intuitive eQMS system. Lots of configuration options, easy-to-use app creator. No code platform means you don't have to be a specialist to create new apps, all you need is proper training and you`re ready to go! System is affordable for small and medium companies.

The mobile app needs improving. Looks like it is left on its own and it needs some modifications. Sometimes doesn`t work properly on Android and IOS devices. Needs support here.

We created several applications from scratch so we were able to customize to our specific requirements by non-programmers.

Initial training should be separated into an Overview/End User training for key stakeholders and then training for Designers and Administrators. Since this is geared to non-programmers (in our case), the importance of process design and planning, documentation, system administration, etc., should also be included with the actual creating applications training.

-Configurability
-Ease of use
-Workflow Management
-Exceptional Customer Service

Some out of box screen prompts can be improved for a more enhanced experience.

I love that my team can configure a solid out-of-the-box solution to their specific needs and can create new applications to continually build and improve our QMS

We didn't like having to change our document numbering system (starts at 1), however, we were able to provide metadata that made it easy for long-term users to find their documents using their initial numbers.

The software is easy to setup and create new modules if needed. Also very user friendly in finding documents.

There really is nothing that I don't like about the software.

#1: the folks at Intellect are fantastic. They've got a great implementation process to help you get launched as quickly as possible while making sure any vital features that might be unique to your SOPs are present.

#2: the no-coding customization is a GAME CHANGER. It's just an incredibly customizable platform in general (lookin' at you, Salesforce). I'm also our company's main SF configurator, and making changes to Intellect is a dream compared to the constant running-into-walls that happens when I'm trying to edit SF.

#3: the out-of-the-box platform is genius - it enables users to get started quickly, and also has a lot of the design legwork done for folks who want to further refine the product.

There's a 'Help' tab by default on each App, but it's just a placeholder that needs to have something generated by the customer. Would be nice if this could be hidden off the bat and only enabled once something is uploaded, but this is really splitting hairs. It's super good.

This software has many great features and options that allow the designer to setup/modify templates in many ways to meet project quality requirements. Out of the box templates and apps help designers were a great foundation to further develop apps to met project requirements and goals.

Customer service is poor to follow up on reported issues. Required back-up on every instance of a help desk ticket (backups only done through company our IT). As a designer changes to a single template item on average takes 30 seconds to a minute to process which can be cumbersome when making alot of changes. When a error is generated there should be a simple "one click" option that imports all of the relevant error information to a email or help desk form instead of forcing the user to go through the cumbersome process.

Fast, Flexible and easy to develop rapid prototyping on the fly. I have used the product in a variety of industries for a variety of clients. Anyone who still relies on excel and email can find this tool to be helpful.

When configuring, there has been times where as a Designer I can save and have everything function correctly only to find out during a publish that an error occurs. This causes a delay in publish and impacts client perceptions on build time.

There are a lot of good things about the software, but I really enjoy using the Tool and Calibration system they offer. It has helped us streamline an area that we continued to struggle with. The other great feature is the ability to create custom applications. This allows us to tailor the software more to our needs. This also includes customizing the apps we purchased as well. This way, you are not stuck using the design the developers came up with and not having it fit your needs perfectly.

I have found that app development can occasionally be a pain to get done properly but this is due to how much stuff is interconnected.

The software comes with pre-configured applications but allows for custom applications to be built as well as changes to the pre-configured applications.

We have had a very positive expereince with Intellect