Square 9 - Avis

It has an intuitive interface that makes it easy to navigate and use, even for those new to document management systems. I can quickly locate and access the tools I need. The ability to create and customise metadata fields for documents is a standout feature. This ensures that the documents are tagged with relevant information, making searching and sorting a breeze.

Mobile features are less than what we get on laptop.

It was cost-competitive, but recent price hikes have lessened that advantage. Has an easy-to-configure archive setup, but its getting messier on their new web consoles. I also like the way it can be both web and desktop client, but new developments in this software are leaving us disappointed.

The viewer interface is slow in launching a lot of retrieved documents. The Scanning Services to process documents runs slower than our old Digitech did, (and that's pretty slow). Their batch manager is NOT easy to use, and the new workflow interface is a mess.

When it works, it works. We have been using this product for a few years now and it helps keep everything organized and easily searchable. Users can move / edit / export with ease. Ties right in with our AD for users and security permissions. Makes it easily manageable from an IT perspective.

Set up and some modifications can be a bit daunting, but with the help of Square 9's support team it usually ends up being not so bad.

Square9 is very intuitive and easy to navigate

Lack of logs to investigate issues and I have to go through a reseller as we are currently not an SQ9 partner

The workflow for AP invoices and the document imaging storage is a lifesaver at our company. We process dozens of invoices daily, and automating the process through Square 9 is crucial to the efficiency at which we operate.

I am least satisfied with the speed at which my documents export. It doesn't take that long, but to import a batch of invoices to be processed typically takes one minute to populate in an Excel sheet.

Easy to set up workflows, minimum time required for maintenance..

Not easy to set up user's permissions, problems installing Extensions for some users

When it is setup, it just works and without any issues or problems. It does a good job of connecting multiple scanned documents to a single output file following defined naming rules. This is our main use of it at the moment, though there are lots of additional functions and processes I would like to implement. It is a new application for me and was setup before I started, so I have a bit to learn before I can add things.

I have found the connection to the server to be very slow and unresponsive at times. I have not been able to trace the source of the lag. There have been times the screen is unresponsive, but not clearly because the application has locked up either.

We've been using Square 9 for over 10 years. Very easy to implement. Forms has enabled us to provide our users with an online Purchase Order solution.

Not a lot of Cons, but maybe a way to show the admins there is an update available and list what improvements are available thru updates.

It is easy to use and allows for all our staff to have one location to gather our documents.

The set up, it took a lot of time to work through identifying everything that was needed and getting everyone on the same page.

Square is readily accessible. This is essential b/c I use it everyday.

I really can't think of an issue that I dislike.

The ease of accessing files that we would otherwise have to look thru files drawers for.

Integration when purchasing a new scanner was not all that easy

Document management and the work flow creation is great for processing.

We do talk with IT Support often because the program constantly needs updating and bug fixes. But they have always fixed the problems

The best part of Square9 is the visibility and fast access to documents, both in process and archived.

The worst part of Square9 is that we are not completely reliant on it for our Accounts Payable processing, so when the system stops working, our entire ability to move forward with processing and paying invoices is held up until it is fixed. Fixes for those urgent problems do not happen as quickly as we need them done.

We switched from a different document management solution due to the complexity of managing the system. Square 9 made the install and setup a breeze. Day to day management and use is much easier with its Active Directory integration.

I currently do not have any cons compared to what we have used in the past.

Communication is always good if I need help with anything. Easy turn around times.

Nothing I feel is missing. Everything that was needed for our company, Square9 satisfied.

Simple, easy workflow processing. It is intuitive and user friendly!

Cloud outages from time to time with no warning.

Extremely easy to use and has an amazing upload feature

It takes a while for files to load sometimes

It is next to impossible to find an equitable solution for a similar cost. They price very appropriately for what you get.

Standard headaches that you could get with any number of platforms. Things happen, stuff may not be configured correctly, etc. I wish it were more intuitive and modernized, but that sounds like something that's in the works anyways so we'll see how that turns out.

I like how easy it is to enter my documents into the system and that I can quickly locate a document when necessary.

I do not have any complaints at this time.