TRIFFT

Plateforme de fidélisation des clients pour les commerces de détail

Note globale

4,9 /5
(13)
Rapport qualité-prix
4,8/5
Fonctionnalités
4,4/5
Simplicité d’utilisation
4,9/5
Support client
4,9/5

100%
des utilisateurs recommandent cette application
Classer par

13 avis

Patrik
Patrik
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Amazing platform for our loyalty needs!

Publié le 2022-11-03

Very easy to use and best customer service ever with a huge variations of possibilities. Trifft is...

Very easy to use and best customer service ever with a huge variations of possibilities. Trifft is still working on new modules in a very creative way!

Avantages

Great customer service, quick response, fast implementation.

Inconvénients

Suits perfectly for our needs so I can´t find any cons.

Réponse de TRIFFT ME

Dear Patrik,

Thank you for the amazing review of our loyalty platform. We're glad to hear that our customer service, quick response, and fast implementation exceeded your expectations. We're happy that it suits your needs perfectly and that you find it easy to use. Your positive comments on our customer service and new modules being developed in a creative way are greatly appreciated.

Thank you for choosing Trifft.

Best regards,
TRIFFT team!

Katja
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A go-to platform for a modern loyalty program with hands-on support

Publié le 2023-01-19

We decided to build a loyalty program for our B2C franchise customers from the ground up, rolling...

We decided to build a loyalty program for our B2C franchise customers from the ground up, rolling out a full-featured mobile app-based loyalty program. We were looking for an easy-to-use and flexible system that would seamlessly fit into our existing technology infrastructure and allow for updates to be made in seconds. TRIFFT served this purpose perfectly by not only providing us with the loyalty platform, but also offering meaningful consultations about loyalty mechanics, market standards and overall design, as well as responsive support at any time

Avantages

Super easy-to-use platform with a wide range of features. From setting up rewards, editing venues to sending push notifications, everything is a matter of a click. The TRIFFT team handled the onboarding process professionally, making sure all relevant people were on board from day one. Additionally, the availability of a SLA gives us confidence that our loyalty program is being well-taken care of 24/7.After successful deployment in Slovakia as a first country, we are now rolling the solution out to further markets.

Inconvénients

There is some opportunity to improve admin management interface and add more advanced features (like change log or marketing automation features). Embedding AI would be a great addition for the future if applicable in a meaningful way.

Kristýna
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

2in1 platform for web and app

Publié le 2023-01-11

Avantages

It's super easy to publish any post. The post is published both on the website and in the app and does not need to be shared twice.

Inconvénients

Unable to upload unique codes. But Trifft is already working on this problem.

Peter
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Loyalty platform effective and simple

Publié le 2022-12-18

Easy to use for us and for our clients, effective solution, responsive support, good training.

Easy to use for us and for our clients, effective solution, responsive support, good training.

Avantages

Easy and fast setup, affordable solution with features that fits our business

Inconvénients

I would be nice to have more detail analytics of rewards

Réponse de TRIFFT ME

Dear Peter,

Thank you for taking the time to write a review and share your feedback on our loyalty platform. We're glad to hear that you found our solution easy and fast to set up, affordable and effective for your business.

We appreciate your input on the analytics of rewards - we are working to implement a new analytics suite in early 2023.

We are glad you found the solution as cost and time-saving for implementation and updates, and also that you find it easy to use for you and your clients.

Thank you for choosing TRIFFT and for the positive comments on our responsive support and good training. We are committed to providing a high-quality product and excellent customer service.

Best regards,
TRIFFT team

Andrei
Andrei
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The go-to platform for loyalty!

Publié le 2022-11-09

Excellent experience throughout the implementation process as the team is really supportive and...

Excellent experience throughout the implementation process as the team is really supportive and knowledgeable, took the time to guide us through numerous training sessions and thus leading us to having an easy-to-use loyalty platform in our hands.

Avantages

TRIFFT's loyalty cloud platform is one of the fastest to implement and affordable loyalty platforms that we have come to use and benefit from in our company.

Inconvénients

One may argue that the integration with other systems of our company might be least enjoyable in terms of roll-out of the platform but we did not consider this to be anything major as we had numerous discovery and alignment sessions before the implementation even started so "props" to the TRIFFT team.

Aneta
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

One powerful platform for all loyalty-related activities

Publié le 2023-01-20

A truly robust platform that is super easy to use. The most important thing for us is that we in...

A truly robust platform that is super easy to use. The most important thing for us is that we in fact rent the platform, so we don't have to create our own application, deal with updates, programming, etc. That way we can focus on the application's marketing content. Plus, we manage everything from one place (both website and app).

Avantages

An easy-to-use platform that makes the lives of our marketers so much easier as the content (among other things) for both our mobile app and website, is published from a single place.

Inconvénients

We’ve addressed TRIFFT with a request to be able to upload unique codes. This feature is already being worked on, but we wish it were implemented earlier.

Elena
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excelent

Publié le 2023-08-10

Easy to use and filled with smart solutions for our business model. Excellent collaboration and...

Easy to use and filled with smart solutions for our business model. Excellent collaboration and support.

Avantages

Openness, fast deployment and problem-solving thinking, easy to communicate with the entire team, user-friendly App and Back-end. Always ready to understand the needs and to develop features in a way that comply with our business needs. Granting support and training in a comprehensive manner every step of the way.

Inconvénients

We had no issues to be worth mentioning so far.

Artem
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Loyalty system

Publié le 2023-01-21

Full loyalty system

Full loyalty system

Avantages

Trifft was very good alternative loyalty system for us. Almost 40% of our customers used it.

Inconvénients

Very easy to use.Possibility to change awards for customer.Contacting customers through Trifft

Ján
Ján
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Dexfinity

Publié le 2023-01-11

Avantages

Trifft Loyalty Cloud is excellent one stop shop platform with all loyalty features extremly useful for various industries from FMCG to e-com. Smooth integration and rich library of modules and functions is also advantage

Inconvénients

I would prefer wider portfolio of pre-integrated BI tools, only Power BI available.

Alternatives envisagées 

Open Loyalty et Bloomreach
Sindi
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great software for loyalty programme

Publié le 2023-10-06

Straight forward to use, speedy customer service, great overall.

Straight forward to use, speedy customer service, great overall.

Avantages

Great support from the team, has lots of functions and the CRM allows us to target specific segments.

Inconvénients

Required EPOS integration. Can't use several segments for a single "news" message; have to clone them (which only takes a couple of seconds).

Jozef
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

good loyalty programme for small/medium QSR chains

Publié le 2023-01-17

great experience, great support

great experience, great support

Avantages

easy to use, easy to implement, good white labelling options, easy to deploy over franchise network

Inconvénients

missing some features which we may want to use like scenarios creation

Michal
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great product with professional team behind

Publié le 2023-01-10

Our overall experience is very good. The team behind it is professional and always deliver promised...

Our overall experience is very good. The team behind it is professional and always deliver promised results on time

Avantages

We have been looking for the right solution for some time. I am very happy we decided for Trifft's solution. The team behind it listened carefully to our needs and worked with us to ensure maximum success. This solution has significantly increased our ability to reach our usersPros which I value the most: - Easy to use administration - our team gets used to it quickly. It helps us to launch any campaigns much faster - Quick and time-efficient set-up (mainly compared to other solutions on the market) - Professional team and their response time

Inconvénients

So far, we do not see any cons in the SW. All features we are using now work well. We did not experience any bigger issues.

Klaudia
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Overall satisfaction

Publié le 2022-11-02

Avantages

Product is really easy to use, development progress is always user-friendly. Totally satisfied with service.

Inconvénients

No specific negative aspects. If any problems occur, they are immediately solved. All running without any problems.