ShapeNet - Avis

From the very beginning I was incredibly impressed with all the functionality. It does everything! It's easy to use, and the customer service is the very best across the board. They respond immediately and are so incredibly smart and know how to fix anything I mess up.

There is nothing I don't like. Everything is always taken care of.

The [SENSITIVE CONTENT] is one phone call away. I've worked with a lot of companies for various services and the defining factor in quality and performance across the board is: How involved is the [SENSITIVE CONTENT]. [SENSITIVE CONTENT] Is very involved in the daily decision making and development of Shapenet and it shows. The customer service is great! the staff knows my name and is happy to interact with me about any issue. They are always improving, developing new ways to engage customers. I'm very impressed

There are a few (very few) functions that aren't ironed out completely. I have a unique business model where all staff acts as managers (sale, PT, group X, customer management, etc.) in different ways depending on projects they are working on. So building that functionality in the system takes a few extra steps. I also have a large service menu associated with membership and sometimes adding those services onto each membership is labor intensive.

However all of these things are totally manageable and I would recommend this service to anyone.

Promises of features that were never installed.

System features, data capture and reporting functions are excellent. System downtime is minimal. The financial data and downloads are a great feature excellent.

Needs better integration of features to allow easier and quicker data input during busy hours.
Too many features require replicating data entry such as; adding subsequent members of the same family requires , setting up rentals and closing multiple stations,closing adding members and closing out classes and members in them requires screen refresh on every attendee,payroll download is confusing. Field names and services do not match between system and system fields, Would like to set our own thank you letter.
Frequently new updates cause problems with current functions. Needs better Beta testing.
Downloading data supposed to go to Excel but instead always defaults to Unicode drives me nuts because I download a lot of reports and have to convert everyone.
Payroll summary picks up field that I don't want and have to reconfigure for every employee. Example the date field is always off by one cell. There is another field that has no purpose at all plus the classes pick up the class itself as if it were a person in attendance.
In the financial data the income categories should show number counts when applied to multiple categories. You can only get number # count data by looking at one category at a time.
When closing stations we should be able to close multiple stations on the matrix versus having to close each one then wait for the screen to update close the next one etc etc ad nausea.
The process of submitting a support ticket could be streamed lined.

The software is easy to use, the [SENSITIVE CONTENT HIDDEN] is very hands-on and he has a fabulous staff, [SENSITIVE CONTENT HIDDEN] is incredible, she always answers the phone when I call, she handles all the problems I have immediately, she is just unbelievable. She makes my shape.net experience very perfect.

If theres a problem having to do a support ticket

Flexibility to handle very large list of services, financial transactions and hstorical data. Most impressive however is their support staff. see comments below.
The company's willingness to implement customer suggested changes is unique in this business.

We would like to see league application software and understand they are working on this now.

We like the customizable program. It works well for our business purposes. Has many great features, some we use, some we don't

so many options, can be overwhelming for a new user. Proper training from the begnning of the use of this product would be beneficial.

The checkin is easy and the display is clear for each individual once they are put in the system. The input is fairly easy and there are a lot of functions to use. Each individual to be implemented takes about 3 minutes which is nice.

The functions are relatively scattered and difficult. Especially the class calendar and scheduling and ease of use for packages purchased and user scheduling. Also, it's difficult to find the website for individuals since there is another ShapeNet company in the search.
It would also be nice if when purchased someone would come on site to show how to use many of the functions, once someone ourchaees the software.

The customization is awesome. I have been able to tailor the system to fit my business. It is also very easy to learn and use.

The customer service could be a lot better. The system is down or slow a lot more than it should be.

I love the fact that the software is married to our door system. Being able to see who is actually utilizing the gym has helped us with our member engagement. We also love the texting system.

I do wish the software would create a report a list of memberships who are not utilizing the gym ( or using the door code system). I would also like the declined payments to auto process the next day.

Web-based and the functions that are there are for the most part fairly easy to use.
The more you use it, the more valuable it is.

Doesn't really give me a true picture of my overall profit now or compared to previous years.
HTML emails are difficult
We would like to be able to schedule Tanning minutes

Easy eft and availablity to enter a member into the software. It's also easy to find a membership/ client for pos.

Lots of glitches. It feels like we see something weekly that is being fixed.(which is good that it's being fixed, but why so often)

Ease of use and price. Great support and team

Graphics on pages and a little clunky with scheduling - drag and drop not great .

It's internet based and accessible from anywhere. This has been a game changer for our department! I can work off-site, which has been wonderful! Customer support is light years better than our old system!

Appearance needs an update and ease of use is still lacking in some areas. While customer support does get back to us quickly, sometimes the answer is "sorry, there is nothing we can do about that problem." I wish the team would take more initiative on improving their product and listening to the customer's needs.

The best thing about Shapenet is its customer support. The Shapenet support team is EXCELLENT and is responsive to all issues. This is something people underestimate when purchasing software, but it is extremely important. I would recommend Shapenet for this reason alone.

Shapenet takes some time to get used to. Front desk employees coming from other gyms complain that it is not user friendly.

The software is user friendly with many different features depending on the needs of the business. We use the software within our gym for our member database, check-ins, payment history, recurring billing and the features allow us to adapt to our specific needs.

The system works well, not really any complaints. The only issue we have is sometimes the speed of the system, however, this could also be due to internet related issues and not the system.

It has a lot of features that I haven't even begun to explore. I also like that Shape is open to suggestions and very helpful with issues.

It is not very intuitive and we find it difficult to train new employees. It has a very large learning curve. Some processes are a little cumbersome and could use some quicker shortcuts etc.

Was an affordable option to a new start up business.

It often takes multiple steps to accomplish a goal. Need to look multiple places for information. Client financial information seems to look different depending on what screen you're looking at. Not intuitive. Response time to questions can be long and often Shapenet is unable to answer our questions without first researching the answer.

The customer support team is amazing. I like that you can do so much with the billing and alal of the different functions that you can do within the software.

How many steps required to put members into system. Can be complex to train employees as some of the functions are just too complicated to train.

Cloud based. Tech support. They update software frequently and mostly by requests. All staff very friendly and approachable and make appointments to go over whatever.

ShapeNet can do almost too much so sometimes hard to navigate.

Features and the new app. I also like the reports that are available including all the financial reports, democratic reports and the marketing reports.

I can't call and get a person on the phone. I need to leave a message or put in a ticket. Takes too long.

Ease of use, and the customer service is awesome! Every time I reach out to support team... they always help me solve my problem extremely fast!

Some operations/functions can take too many steps to get to where you're going and could be streamlined

Shapenet is always improving the software to needs of user. Customer service is very prompt and thorough on request.

That Shapenet was not yet in existence when I opened my first gym. If it had been open I would undoubtebly had my 2nd gym open much sooner.

Easy to use. Easy to figure out. I learned most of what i know from, playing around with soft ware.

There are a lot of functions that I haven't had time to learn. So I could be getting more for my business if I spent some time doing webinars,

The functionality of syncing services with trainer sessions and payroll all together. Saves time by not using all the excel spreadsheets I use to have in place...

Corporate account membership billing procedures need attention. When printing invoice for a company with services and monthly dues there is no way to post a partial payment or even print one page bill. The monthly invoice is 20 pages long...