Giftbit - Avis

The Giftbit interface is lightweight and intuitive. I can easily check on the status of Giftbits I've sent to recipients, and know who has and who hasn't activated their rewards yet. I also like the bulk options, for sending hundreds of Giftbits at a time.

We would like Giftbit and VISA to allow Visa Incentive Cards to be sent (and used) outside the US, this would greatly expand our use of the platform.

There are not many offerings that I could find that would facilitate mass gift card sends as well as provide the recipients multiple options as to where to redeem their gift. This saves a lot of time as well as avoids 1000 different charges on your credit card (which might even get blocked by your bank)- it's all consolidated! They also have different gift card options for various international regions, which is important to note if you have international recipients (you will have to do separate projects by region) - but that guarantees they won't have any trouble redeeming from where they are! The best aspect of this company is the customer service, though. They were super fast, helpful and resolved everything for me, free of charge, even when I made some mistakes that probably cost them some money. They have a live chat feature which I utilized, and copies of messages are sent to your email when you are not online! Another exceptional feature is that you get 50% of your money back from any unredeemed gift cards. Normally you'd send out gifts not knowing who uses them or having any shot at recuperating unused money! Overall, some super smart features and offerings. I would definitely use Giftbit again.

I was able to resolve all of my issues; however, initially I ran into some hiccups related to contact entry in my recipient database 95% of my excel sheet imported but I had to scan for the missing ones and manually enter them. As well, some recipients could not receive the Giftbit email because their company domains blocked Giftbit as a sender due to firewall protections. For those who could not receive, I sent to them individualized links for redemption via my personal email. This is a fine solution, but time consuming, and defeats the purpose of utilizing a system like this.

I like that you can get some money back for unclaimed cards. A great choice of vendors to select from for the gift card purchase.

A confusing user interface that lacks basic functionality such as confirmation messages after purchase, lack of notifications, holding former draft orders in limbo. After some back and forth with support, they said I wasn't using the software "correctly". It shoudln't be used to purchase gift cards, but rather as some kind of marketing automation tool.

I love the bulk card scheduling feature and the ability to customize the cards

Setting up templates was a bit of a struggle for me in the initial stages

Giftbit works really well for our needs as a weekly recognition program. It is easy to send, and use the gift cards. Love that you can save templates to use quickly but you can also create new templates just as easily. They have an extensive list of gift cards that satisfy anyone's preferences. Overall, would recommend Giftbit to others for it's ease of use.

Most difficult part is the reporting. I wish there was an easier way to run reports without having to wait for them to be generated and sent to your email. Also from the contacts, you should be able to click each one and find out how much you have gifted/any outstanding balances immediately. Would like to see those features improved upon.

I use to spend hours sending referral gifts and asking people what they wanted and Giftbit has taken all of that away from me and saved me hours. Our referral sources love it and always say how cool it is they get to select so many great options. ALSO I am able to track and see who has not used a gift card and easily resend to them.

I wish I had a way to revise the email if I accidently put it in wrong as I have made a few mistakes and then not been able to resend. Usually customer service helps right away though!

We chose Giftbit because we realized a large chunk of our digital gift cards weren't being redeemed. Giftbit was the perfect solution to help us recoup some of that money and apply it to the next order. It's easy to upload contacts and make templates. They also allow for a bunch of different gift card options which shows that we care about our recipients (by letting them choose which type of gift is right for them).

You can resend an email individually with the click of a button, but it would be nice to be able to do a bulk reminder or resend to those who haven't claimed their offer yet, maybe with the ability to add some text. While the ability to get some of your unclaimed money back is great, our first preference is for recipients to use their gift cards!

Love that I can download links and send email myself. Love the fact that the recipient can have an option on what gift they want from three choices, if I set it up that way. Love the reporting to see if any recipients haven't claimed their gift, so we can remind them.

Sending an email from the system lands it in junk mail at times, so I use downloadable links to circumvent that.

We loved how easy it is to buy and send e-gift cards to our users with Giftbit. Giftbit offers various gift cards to choose from and also offers the sending of gift cards in bulk. They also offer Visa Gift card for just additional 2.95$, which is most loved by our users. We can manually customize the Reward Template and add our brand logo, details of the incentive program and reward message. By using the Giftbit API, we can automate the whole incentive/loyalty program. We can effectively improve the reward program by monitoring the gift card delivery and redemption.

The major issue we face while using Giftbit is that if a recipient does not accept a gift card, we get only 50% of the face value back. We really wish that they should do something about it. Other than this, we so far haven't faced any major issue with Giftbit.

-Template feature
-Ease of ordering
-Contact retention (with the ability to resend or see if someone has claimed the gift card yet)
-Customer Service Team is quick to answer and can always resolve my issues

I wished that there was additional currency choices and gift card type. Also wish there was a way to view the orders by number, when its monthly reporting time, digging through my emails can be a pain.

Giftbit allowed me to send a gift to over 200 employees with multiple options that pleased everyone. During the pandemic, it wasn't realistic to send gift cards to everyone's home when we wanted to reward them. All of the staff loved and appreciated being able to choose their favorite store or restaurant to use their gift card at.

To ensure we didn't lose money on the project, I purchased the links and had to individually send the gift cards to each employee - that way, if they didn't redeem them in time, I could redeem them and send them to their email (which happened a lot) before we lost half the value of the gift card. It just made it tedious for me.

What I love about Giftbit is that it's very user-friendly. Easy to navigate and customize. You can create a campaign in a few minutes. I have been using it for more than 2 years now and I haven't had any issue so far.

Haven't encountered any issue so far- so all good! :)

The simplicity of sending and customizing gifts, multiple options for sharing the gift, and the availability to create templates and repeat the process again.

The lack of gift choices, inability to send internationally, and the contact import isn't very user-friendly.

This is really easy to use and allowed me to send out gift cards to everyone at my company. There are lots of gift cards options. And anytime I had a question, the team was so quick to answer politely and completely.

I can use other programs that don't charge me per order. Those same other programs gives me rewards back, meaning money back to me.

I mainly used this software when I need to purchase large bulk orders of over 25 gift cards

It's not user friendly and sometimes awkward to navigate. But I had a lot of help from tech support for this site otherwise I would be lost.

It's very easy to purchase credits and send gift cards. I send customers gift cards after they participate in an educational Zoom meeting. It takes me less than 60 seconds to send the gift card. The incentive drives participation in the calls, which in turn drives sales. My customers really like that they get a choice of gift card as well.

I had trouble getting my logo sized properly and looking good in my template. However, I asked for help through the online chat box and my problem was solved in less than a day. There was a lot of effort and conversation by [SENSITIVE CONTENT] in order to make sure I got exactly what I wanted. The support was stellar.

The ease of use to send Giftcards via links or email to many different people, on different teams at the company. It also has a great template setup and makes automations very quick.

We do have international employees and the functionality isn't there for Giftbit to send internationally — which was a small snag but since we're U.S.-based, it wasn't a huge issue. I can see it deterring international/global customers though.

Giftbit is easy to use. With only a few clicks, you can send a gift to a large group of people. It's been a life-saver, especially in this COVID/remote world. Plus, the Giftbit team is extremely responsive and helpful. You can't beat that type of service!

I think Giftbit was easy to use and self-explanatory.

In that past, we would manually purchase gift cards for our users. Then I discovered Giftbit. In just a few minutes, I was able to integrate our CRM with Giftbit via Zapier. Now all our team has to do is tag a user in our CRM and BOOM the card is sent automatically. We also had a spreadsheet where we would keep track of how much we were spending on gift cards. Guess what? That's automated now too. Giftbit has saved me hours of time. It's only been a few weeks, but I'm hoping to never go back to the old way!

The Zapier integration is still in beta, so there were some quirks as I was setting it up. Nothing too challenging.

Giftbit is relatively easy to use, and allows us to quickly get bulk sends of gift cards out into customer or employee hands. We usually use Giftbit rather than Sendoso (who we also work with) for digital gift card sends, as it's more cost efficient and quicker for bulk sending.

The template is rigid and has awkward wording built in ("[Company name] sent you an offer"), which does not relate to 90% or more of our actual sends. No way to change that. Lacking a few notable options in Canada, despite being a Canadian company (such as Uber Eats, so we have to use Sendoso for those.)

The platform was easy to use and helped me keep track of which gifts have been redeemed or not.

The software covered all of my needs and was easy to use. I don't really have any negative feedback. However, I used it for one event, so I didn't use multiple campagins.

Loved the Zapier integration with our survey system.
Super easy to customize.
Lots of gift card choices.
Good customer support.

I wish I could just attach a credit card and get billed for the cards as sent, versus the buying credits situation.

I love the simplicity of the platform and how easy it is to send our clients gift cards. I also like the reporting feature.

The cost of each gift card is a little higher than the other software we used to use but the quality of the platform makes up for it.

This isn't software-- they scam you into using them to issue giftcards with little to no flexibility

This company is a complete scam and their customer service is useless.

- Visual
- Instant reward & Gift
- Tracking and utilization

Need more Canadian Options to be able to match the vast selection in the USD side