Momence - Avis

Momence has taken me from 4 platforms to one. I used to have to record on zoom, upload to vimeo, send to clients and use the payment processing and booking through another platform. Momence does this all automatically, reducing my work hours and my expenses by a substantial amount. It is affordable. The help desk is unbelievable for me and also for my clients -- timely and they always solve the issues. This is a company that is always improving itself and is starting from an already impressive base. I truly would recommend them to anyone! Oh and I have used both MindBody and Wellness Living previously. I have been in this industry and a studio owner for over 25 years....

In creating online courses, I do find it confusing to get all of the necessary pieces to work together -- subscription vs on demand course etc. I am learning to use the community tier feature and think it could have more but I am still learning so unsure....

Momence is forward thinking in its features and open to feedback to support future updates. Their support center is very quick in their responses and work to resolve any issues as fast as possible. In addition to an onboarding team, a customer success contact is also assigned to provide ongoing training on the software to increase confidence in the system. Having the opportunity to demo the system and have personal hands-on experience also helped solidify our decision with moving to Momence.

Would like to see calendar integrations in the future, as well as future scheduling for recurring classes to be able to update ahead of time versus waiting for the minimum 5 classes ahead. Need the ability to restrict classes by age as well as an overall calendar that shows all classes, appointments etc. for entire staff with the public view being able to add closing days. Otherwise, the software has much more than previous software used.

I'm use to a different software so I am having a little difficulty getting use to the terms and nuances. I like it I think??? Give me more time to work with it! What I like the most is the ease of booking classes.

There are a few things missing. I can't book more than one appointment at a time unless the clients have the same membership package. For example. I have a mother and daughter who come at the same time. 10:30 on Saturday. BUT the mother works out 1/2 hour and the daughter works out 1hour. And they have different memberships. I can figure out a way to schedule them at the same time! It's impossible.The memberships and appts and the boards are confusing to me. I have alot of different options and I have to do a "work-around" to get things to work.

I love the CRM and ability to better interact with my clients from my scheduling software.

It is very hard to see what the clients are being charged when using discounts and special offers, sometimes I void a charge but it leaves the visit as "paid". The reports are off.

We are very happy with the online video library options. Also live streaming had a few more options that we were looking for that others didnt have. In general also happy with most other features of the software.

There some components that require extra steps to connect together, When a mistake was made or when we were trying to figure the best way to set things up for our use, it wasnt easy to just delete parts.

Momence offers everything we need in a simple and fluid format. It is easy for our staff to use as well as our clients. I save many hours each week on administrative tasks.

I haven't really found an issue with the software. My only wish is that I had more training time on the software. I'm a hands on learner, so I need a bit more time understanding how Momence works for my specific set up.

Momence is extremely easy to learn, implement and use on a regular basis. It's also very customer friendly! My clients are very happy with the improvement from our old software to book and purchase online.

The marketing tools are amazing and can also be improved to add more than one variable when determining who should receive a campaign. But I know they are always upgrading and adding features, so I look forward to seeing this option soon!

Ease of use on both the front end and back end. Also the personal customer service!

That it is not comparable with my branded APP by Axel

It has the basic features that we were looking for with lots more down the pipe. All inclusive pricing was huge for us as I felt like I was getting nickeled and dimed on our previous system. The support has been awesome.

I have provided feedback about some items that I would love to see in the software, including ACH processing, ability to print invoices, etc. Nothing we can't work around as the system is being developed quickly.

Ease of use, low cost, and customer support was the best I’ve ever experienced.

Currently Momence is still developing with updates happening everyday which can be a bad thing to some, but I see it as growth.

The only positive was the ease of SMS usage. I have nothing positive to say otherwise.

I was sold this software as an all in one solution, and while we had demos and I had access to a limited free version in the lead up to launch, it was only when we went live I was able to see the limited functionality of the on-demand and course library - which was essentially a step down from the previous product I used. Additionally, the transition was anything but smooth, all of our memberships were moved over, however these all had issues such as being cancelled for no reason but still allowing bookings for classes or double charging members. As an administrator and business owner I have been locked out TWICE in the space of 6 weeks - both times for a period of more than 72 hours. I had to escalate the issue myself to get it resolved.

Zoom integration is just part of the platform. Video On demand library easy to set up, filter and manage videos 5 stars, scheduling multiple classes, hybrid classes, message clients through the software many of the features are just part of your subscription and not an expensive add on.

Not to mention customer service, support team and [SENSITIVE CONTENT] incredibly easy to work with and communicate. Support is responsive and timely and it’s a real person who is genuinely interested in solving answering your queries.

I would recommend Momence for absolutely any fitness, wellness studio, events business

Well done team - thank you for creating and developing the software & being malleable towards continuous improvement that comes from listening to customer both business & its clients.

Notifications of New Client's offered expiring
Lead management tools
Website integration is ok but leads to Momence website - be great if it interfaces seamlessly into studios website.

The calendar on my website where people can buy right from the website or jump to their account, is a great feature. I think this feature has brought in a few more folks. Many of my loyal customers have commented that this platform is very user friendly. I have tried a couple of different platforms and there is always a learning curve but switching to Momence seems to have presented less difficulty.

My bugaboo at first was setting the time of a class and realizing I had to hit return to set the time or it would revert to a default by the time I got down to hit the save button or finish putting in the other class parameters. The time zone thing also got a few of my customers who live in Fairbanks but have phone numbers from other time zones. I did figure out how to change that so any information that went out went out reflecting our time zone.

I think it's pretty intuitive and you're able to easily make changes to the schedule. I think the sms texting is awesome - I also think adding a customized sms texting group would be amazing! I love the staff they are very helpful! I also love the tagging feature an saving of static vs dynamic "lists". It would be nice to have a feature to auto email a student that has only been to the studio one time in 3 months or set a time frame automatically.

I think reporting needs to improve and the way to download reports. For example pulling a teachers classes you should be able to do in one download all classes and individual students and info in one file. Not individual files for each class. Also, I think it would be helpful to distinguish between membership and class passes for example drop-in or a 5 or 10 class pass should not fall under the category of membership - membership should be revenue committed for a continual basis by contract. Also it would be nice on the user profile to separate out the buying/purchases from the attendance

It's great that it's a new company willing to grow WITH your needs. They were able to adjust things to suit our needs and the clients, by how they book to our different studio spaces. Our clients found the software easier to use then MINDBODY it was a short transition to get use to the new system.

I think there's room for improvement looking ahead to which classes in the future to edit or cancel for holidays. Someties our clients book ahead before I've had time to adjust.

The support that was given through the change over from one booking software to this one. They have a quick response team that made my feel super supported through the transition and afterwards. I also love how i can have an unlimited amount of video content on here and the app is a great feature.

Customers would love it if they could click onto multiple classes and then go through to payment rather than clicking to book and then pay for each individual class.

We like how seamlessly our schedule and VOD was integrated into our website. We also like how easy the app is to use for our clients for purchasing packages and scheduling appointments and classes.

I feel the website integration could be improved by returning the clients to the businesses website to schedule more classes instead of taking the clients to Momence.com when they click "book more".

I am so happy I switched to Momence. I was most afraid of the integration process but it went very smoothly. My customers are happy with the ease of use, as am I! It has been a very seamless transition and I have felt supported through the whole process. I love the marketing features and I regained a few students when we launched. I also love that I can add videos. I sold a workshop video yesterday so I love the added revenue stream! I’m looking forward to maximizing the platform more and more.

The only thing that has been mildly annoying is when I’m scrolling through my classes and I’m looking at, for example, page 4, when I’m done looking at a class, it returns to page 1 instead of page 4. It’s not a big deal but it adds extra clicks.

Momence is so easy to use for both our staff and our clients. Training has been a breeze.

We are missing some features we had with our old program, like customizing user access, but overall it's been great.

I absolutely fell in love with this software. GREAT scheduling tool, app, and build.

Onboarding was a NIGHTMARE, I walked away from all of these great things because they couldn't get their sh+t together.

Momence is the 4th scheduling fitness/wellness platform I've tried in 5 years and so far it's been great. The ability for teachers to request subs in AMAZING as well as adjusting renewal price for a limited amount of time. Reporting is pretty robust and very easy to create custom filters. Overall the support team has been responsive and I've seen some of the changes I've requested actually happen.

Long-term cost is high as there's an additional 1% added to the regular Stripe fee (you can have clients absorb it) but having the ACH option is huge. Would love more features to split up Customers into groups for events, messaging, etc.

Super easy to use interface, even our "tech challenged" staff and students are able to access their accounts and sign up for classes with ease. The tech support team at Momence is fantastic. They offer a ton of support and respond to inquiries within hours (sometimes even minutes). If there is not an answer for a question, they will figure it out and get back to you once its been resolved.

I wish there were more reporting options when running payroll to share with our staff. Currently we have the option to send them the rosters of their classes, and for teachers who are teaching multiple ones per week, its too much information. They are seeing who registered, what they paid for the class, how much the studio grossed for that one class, etc. I'd like to see this a bit more streamlined (ex. how many students attended each class and thats it).

Nothing. I like nothing about this software. It's not intuitive and hard for clients and admin to navigate. I could go on and on.

Everything. Literally.I like nothing about this software. It's not intuitive and hard for clients and admin to navigate. I could go on and on.

I also love the ability to see all class in multiple layouts, the calendar layout is great for planning classes ahead of time and seeing where classes can be added as a whole. Then the daily view is excellent for our teachers to use when checking in clients to class.

The customer reports are hard to follow. I wish there was an easier way to see all of the late cancellations and a way to charge them from said list instead of exporting the information and then manually charging each account. If this could be an automated feature/ an easier process this would be incredible.

Ease of use, constant updates for a better product, great customer service, customizable

On-demand platform and ability to purchase on-demand membership are different links. Wish they were the same