Radaro - Avis

Radaro's agility and speed to improve on an already impressive product is outstanding. They have obviously built a culture within their team which has led to an extremely positive experience dealing with them, nothing is ever hard for them, from common help desk issues to major integration builds.
The product itself is easy to use and easy on eye which encourages staff to use it rather than make internal phone calls.
The driver facing app is simple enough for all levels of driver to learn and utilise effectively very quickly. It also integrates with the phones map software and phone app giving the driver the ability to use these apps without leaving the Radaro app.
The end customer updates provide customers with real time information, whether it be live tracking, where the customer is in the driver’s delivery queue. It also provides SMS advice when the driver is enroute to the next customer (providing an estimated delivery time) and will also provide an SMS if the product was undeliverable.

If a delivery is failed, Radaro will send an email alerting our business of the failure and the reason. Unfortunately, at this stage only one email address can be used. I can bypass this by creating email groups, however this is not available to everyone.
The search function is limited to specific fields, it would be great to see a greater range of search criteria.

We have been using Radaro for approximately 5 years, we are a delivery partner of a number of different big box retailers. When onboarding clients Radaro is always part of our presentation.
Some of the benefits for our business has been;
- Fantastic visibility for our end users.
- Reduced incoming and out going phone calls due to time windows SMS's sent out on the day prior/ live in queue position during delivery day.
- Less need to contact our field teams, as we can monitor the progress of the day with their "Real time tracking"
- Great tool when analysing staff efficiencies.
- Large amount of photos on PODs ensure that all products can be captured.
- Ease of use for our field teams.
- Radaro has a great support team that is always there to help with adding merchants/ troubleshooting.

No cons at the moment.. Whenever there has been the team are alway open for feedback!

We deliver turf - a living product that is effected by temperatures - so we love that we can offer real time , live tracking for our customers to enable speedy and efficient installation as soon as the turf is delivered to site.

Not sure I have come across something I dont like so far

Ease of use and customer support. Price point was also ok.

Nothing I can think off at this time. Maybe having the ability to keep records for longer period of time.

The use of Radaro allows our company to take ownership of the service to our customers from start to finish - clear lines of communication between company and customer via the use of Radaro, have dramatically reduced issues we were experiencing with the previous way we conducted our delivery model.

After a few years of using Radaro, I cannot think of anything that has been negative regarding the product and its uses for myself and my customers

Ease of communication to our customers who love it. We inform our customers it is just like Uber eats tracking. We have saved multiple hours weekly by reducing our phone enquiries on where customers deliveries are and what time they will be delivered.

We also love the routing, dispatch and checklist software which enables us to give accurate information consistently to our customers, staff and service providers.

The feedback follow up messages to customers are also a great way to see how your business performed on that delivery and where you could improve next time.

The thing we dislike most about Radaro is not having implemented it sooner.

Ease of deployment, proactive communication with customers, live tracking, data capturing and reporting

Route optimisation across multiple vehicles can create some interesting outputs however the new drag and drop functionality allowing jobs to be easily reassigned between drivers has overcome any system logic limitations.

Routing, organization, modernization of the software. Quickly helps your company catch up with technology and helps you through every step. Easy to use, easy to navigate.

Devices, connectivity, and updates sometimes cause some challenges. Most of this is easily fixed, or our of Radaro's control. Quickly, and all are easily resolved.

Its dynamic. Customers can tell us about their experience with us in real time allowing immediate remedy.
The portal provides a great deal of detail about the work, the progress and the location of our workforce that enable us to react quickly.

The product has some natural paths it can take to expand the portfolio.

After trialling other software apps, Radaro provides simple integration with any other current operating business platform. Easy sign up and ongoing use for our drivers. Customer usage is simple and they enjoy the RTTI tracking features

Our team had no issues with any part of the Radaro software

Software allowed for us to create the operations frameworks that suited our process flow, we are in the process of integrating it into our POS system which will create a seamless and functional tool for all aspects of our business.

We continue to work with RADARO to ensure that any features and benefits that become desirable are able to be created or worked towards

Radaro is one of the easiest tools to implement into your business and manage on a day to day basis. the information for all parties is also brilliant

Honestly we love the product - it does everything it say it can. The only thing we would like to change is to be able to roll up to a National view.

It changed the way we deliver our products to our customers, from GPS tracking, instant customer feedback and knowing the customers are notified of their delivery times when the truck is on its way is outstanding.

They are about to update their app, which makes the program even more user friendly, so nothing that we don't like about the software

Delivery tracking - customer can see progress of their delivery on Uber style map
Instant customer feedback - we can address customer feedback immediately after delivery

No negatives to report to date, implementation was good & customer feedback very positive

The real-time nature, sharp look and feel and overall positive impact on co-worker and customer experience

It was very delivery focused initially which meant we have to adapt it to use it for other service type fulfilment

This is a game changer for the way we deliver our products

None so far its amazing and we recommend it

the opportunity to live track and analyse drivers performance has been a plus in our business, client feedback and record keeping are also extremely important for our business

I have worked with man softwares and Radaro has always been the most complete one to our needs.

The ease of use as well as functionality assisted greatly in a time where COVID caused a real need for the industry

No issues with the use of the product and cannot think of any

user friendly and information is up front.

customers sometimes request certain times. Route optimization does not apply.

Easy to use, route optimization is simple and provides a class leading end customer engagement.

Possibly routing could be a touch more efficient, with smaller volumes some runs can cross over.

Radaro is perfect platform to provide you an easy delivery experience to your customer. The software enables us to keep our customers updated on there up and coming delivery then be able to report on this. We are also able to find a completed delivery and review the job. From the start of the deliver until the finish plus any feedback the customer provided all in one easy to access space. We are also able to KPI the drivers and ensure our high standards are meet.

We have been unable to find a way to publish our customer reviews on everyday review sites.

It is easy to use and has everything we need as a delivery company. And drivers can easily manage whilst on
the road.

I don't have any issues at all. Perfect for what we need as a business

Radaro was quick and easy to setup. The onboarding and after-sales support has exceeded expectations. Drivers quickly become comfortable using the App and it's been well thought out. Allowed us to scale up very quickly with smooth daily operations. Nobody has much difficulty using the software and our customers love the experience.

Like many SaaS products, it covers a broad base of requirements but doesn't support some very specific use-cases. The route optimisations are powerful but not without fault.

Live Visual Tracking of the orders is key for time sensitive deliveries.

Nothing yet, would like to see it available with more 3rd Party Drivers

Tracking drivers, tracking deliveries, instant reporting on jobs, delivery failures reporting features.

not being able to create our own reports without Radaro's help.