Gym Assistant - Avis

You can run so many different types of reports in gym assistant, it makes it easy to pull the data you need. It's also easy to change information or update member information in their profiles.

Issuing refunds is near impossible in the system, it doesn't track accurately. We need more options for adding other items that have variable costs other than needing to have each cost listed, such as our catering equipment that we rent out, and the backcountry cabin that we manage.

It keeps members and payments up to date. Stores all information and alerts when attention is needed.

The constant updates that seem to have a lot of bugs. My thinking is because they are so often they are not being thoroughly checked before sent out and we have to update immediately which can be a bother when in the middle of something.

Payment processing and member tracking are both super easy. Anyone of my staff can use this software without messing things up too bad.

Only allows 2 doors otherwise you have to buy an entirely new upgrade that costs thousands so I'd you have tanning beds or sauna rooms, you have to pay a crazy amount of $$ to add them to system. Vizpin is not the best either when it comes to keyless app access. Not a fan of Vizpin

Being able to use GA, GateKeeper, and ProShop altogether is extremely convenient. It is fairly easy to train new employees with all programs. The auto payment batches are easy to run, keeping track of member info is easy, and use of the new portal is convenient to us and members.

The time zone difference when needing assistance is probably the least convenient thing.

I like that gym assistant is affordable! Their customer service is great and it’s an easy system to use that allows you to be hands off. As a small gym owner we can’t afford systems that huge corporate gyms use and we aren’t staffed all the time so having hands-off options is so important!

It’s a bit outdated in some ways. Some of the features that are the most important to running our gym don’t work super well all of the time.

Simplistic and does all the basics pretty well.

Still a little on the basic side, wish had some more features, but with more features comes higher cost.

Automatic renewals linked to credit card processing is a must. Key fob entry for 24/7 access is great. Key fob readers that continue to work even when the main computer is down

Company is on California. East coast subscribers have to wait for them to open when they are needed

Easy access to their support team. They're readily available to look into any issue that may arise with the software. The system itself is very user friendly and can be as detailed or as simple as you want it to be.

Not a lot of instruction on features available. I feel like some things are learn as you go.

Very easy to install and navigate. Option for bundling for software and hardware (10% discount) . Fast customer support.

The hardware is insanely prices and you could find the same quality if not better at a fraction of the price.

Easy to install and learn. Very friendly staff

Price to keep customer service was tooHigh for us

They are always coming out with updates to improve the software.

I don't have any complaints. The design is a little bit basic looking - but that also may help keep things easy to find

The team that handles questions are amazing! The ease of use of the software allows for quick training.

There is not a feature to handle the acceptance of insurance payments as a group

I loved the new upgrade with sms for membership renewal.

We had some software issues initially, but the tech support team knocked it out of the park and kept me up-to-date on every step.

Ease of use. Any issues are resolved swiftly. Support is great. Updates are great.

None. Any issues are solved quickly. It’s hard to think of anything I don’t like.

User friendly, does everything we need. Customer Service is wonderful.

I am unable to think of any thing at the moment.

Communication - Gym Assistant is great about communicating any changes.

I do not actually work with the system to enough to have an opinion.

The card swipe system manages the people who can get into the facility. It works great! Since purchasing Gym Assistant, I do not need to come back to the gym to lock up. As an add benefit, I know who has "checked in". If there were lights left on or a "mess" on the floor, I can get ahold of the members that were in the gym during that time. Our members also appreciate knowing that people who come into the gym are recorded members.

I have had the system for many years, but setting up the door swipe system was not easy. I needed to be an electrician in to help with the wiring.

The Software is user friendly. Easy to train new employees. Customer service is great too. Any time we had a question we always received the support needed.

We really don't have any difficulty using this software.

I like the simplicity of this software most. It is very straightforward and easy to find important data. The software tracks my most important factors such as revenue, membership renewals, and member records.

I feel that the connectivity with other apps or software may be limited, but the capabilities are sufficient for my business's current needs.