Gym Assistant - Avis

Gym Assistant does not charge monthly fees, it is easy to navigate, has a small learning curve, and has awesome customer support.

If they had an admin website/portal and/or admin app developed - absentee facility owners or managers who are away longer than normal time periods could manage membership changes and/or FOB issues. Using a software program that mirrors the desktop has not always worked well for us.

It keeps members and payments up to date. Stores all information and alerts when attention is needed.

The constant updates that seem to have a lot of bugs. My thinking is because they are so often they are not being thoroughly checked before sent out and we have to update immediately which can be a bother when in the middle of something.

This is a great CRM package at an affordable cost, full of really relevant features. We have been used the software since around 2008 and the regular updates and new features show the the Gym Assistant team really focus on their Customers and their changing needs.

Would love to be able to customise for a European market terms such as delinquent , terminated etc to more appropriate words used in Ireland.

Being able to use GA, GateKeeper, and ProShop altogether is extremely convenient. It is fairly easy to train new employees with all programs. The auto payment batches are easy to run, keeping track of member info is easy, and use of the new portal is convenient to us and members.

The time zone difference when needing assistance is probably the least convenient thing.

Payment processing and member tracking are both super easy. Anyone of my staff can use this software without messing things up too bad.

Only allows 2 doors otherwise you have to buy an entirely new upgrade that costs thousands so I'd you have tanning beds or sauna rooms, you have to pay a crazy amount of $$ to add them to system. Vizpin is not the best either when it comes to keyless app access. Not a fan of Vizpin

Easy access to their support team. They're readily available to look into any issue that may arise with the software. The system itself is very user friendly and can be as detailed or as simple as you want it to be.

Not a lot of instruction on features available. I feel like some things are learn as you go.

I loved the new upgrade with sms for membership renewal.

We had some software issues initially, but the tech support team knocked it out of the park and kept me up-to-date on every step.

Automatic renewals linked to credit card processing is a must. Key fob entry for 24/7 access is great. Key fob readers that continue to work even when the main computer is down

Company is on California. East coast subscribers have to wait for them to open when they are needed

Simplistic and does all the basics pretty well.

Still a little on the basic side, wish had some more features, but with more features comes higher cost.

The system is easy to use and has good functionalities.

Better personal training tracking system is needed.

Secondly --
We opened a second location and the [SENSITIVE CONTENT HIDDEN] himself sold us on the fact that we could link the 2 locations together. Just shy of 1 year later, the 2 gyms were linked, and we have had nothing but problems. We have called and emailed with no reply back. On numerous occasions we have called and emailed them and [SENSITIVE CONTENT HIDDEN] said that [SENSITIVE CONTENT HIDDEN] would need to answer that question... and sometimes weeks would go by with no response. Sometimes 2 and 3 follow ups would be required before we received a response. To date our 2 gyms aren't linked properly (since January 2019). Truly disappointed!

One time purchase, easy to use and train others on the software.

When I submit the monthly ACH I have to go in and change the pull through file from lower case to uppercase manually. It should be automatic. For example, the file created states Theperfectworkout and I have to go in and change it to THEPERFECTWORKOUT for the bank to accept it.

I would like the ability to write a newsletter each month and mail it to each member. There is not a no option to do this.

When a member signs up I want the receipt to say Prorate and Last Month. I cannot get it to say that so I have to physically write it in every copy.

Ease of use and old school customer service.

Nothing to say negative about the software. It works for my businesses perfectly.

It gave me the option of doing things independently unlike other gym software that also charge for additional services. It has been easy to use and adjust to as I increase it's uses such as Insurance tracking and reporting.

It only allows for one credit card provider to integrate billing with. Not all entered transactions show up on the the journal history.

This program is very easy to use. It has a lot of features that we do not need or use because we’re a very small center but I’m guessing larger gyms would utilize more of the features.

We had to purchase a whole new program when we hit 1000 members. We couldn’t just upgrade because our program was so old and the program was not designed to enroll people after 12-31-2019.

The customer service is great , I’ve never had a problem getting help , honestly if it wasn’t for how great the customer service is , I would have changed to a new system with more functionality.

It’s An old interface, it doesn’t have any mobile support , and to get multiple computers to access the system is a pain.

Very easy to get started with, lots of help when needed.

Writing emails, I find it overly complicated.

The feature I like most is the ability to keep track of my members.

The resetting of the barcode reader after there is a power cut.

It's cost effective for a small business and easy to use but very basic.

Not enough features when adjusting for partially used plans. End date of plans and dates the plan ceases to record fees ect needs to be easier to operate. Needs online approach so it can be used by others at the same time not in the same location. Reports don't seem accurate.

We have used Gym Assistant for 9 years. It has made life so much easier to have this product! It keeps us organized and makes reporting so much easier.

I have never had any issues with Gym Assistant.