Froged

Logiciel d'engagement client

Note globale

4,7 /5
(51)
Rapport qualité-prix
4,8/5
Fonctionnalités
4,6/5
Simplicité d’utilisation
4,6/5
Support client
4,8/5

94%
des utilisateurs recommandent cette application
Classer par

51 avis

Roberto
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great for tracking and understanding users, leads and website visitors

Publié le 2020-03-15

I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful.

Avantages

First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.

Inconvénients

Native mobile app is not yet where it needs to be, but they are working on a new version.

Ismael
Note globale
  • Secteur d'activité : Articles de sport
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Like Intercom, but better

Publié le 2021-03-15

Avantages

Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.

Inconvénients

It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.

Alternatives envisagées 

Drift

Pourquoi choisir Froged 

We decided to switch off Intercom and move to Froged because we found some limitations to improve email automation scenarios and it was complicate to predict the amount of the next bill.

Logiciel antérieur 

Intercom

Pourquoi passer à Froged

We chose Froged over other alternatives because to customer service. We scheduled a demo with each one of those tools and we really appreciated the customer support Froged gave us.
Josías
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Great Functionalities Better For Deep Integrations

Publié le 2021-03-15

The experience so far is great. They are constantly improving the tools and have great support.

Avantages

I love personalized marketing. Froged allows you to create customer support, customer experience, and marketing automation workflows with personalization in mind.

The team behind is working hard. They often release updates and are open to getting feedback. That's how you built a winner.

Inconvénients

In order to get the most out of the tool, you need a developer to integrate it with your own saas platform. There is nothing wrong with this but would prefer an easier way.

My app is not an app with thousands of users. I would like to easily see what each one of the active users is doing. This is possible with Froged, but it's hard to understand the data from a sales and marketing perspective at a glance.

There is nothing wrong with the view Froged offers, so please note that my use case it's probably different from what their average users need.

Alternatives envisagées 

tawk.to et Intercom

Pourquoi choisir Froged 

We still use tawk.to for our public-facing website because it is easier to understand what's going on in real-time in order to see what people are reading about and then interact with them proactively. But use Froged for the user-facing pages because it is better for support and user engagement.

Logiciel antérieur 

tawk.to

Pourquoi passer à Froged

The team is accessible. You can tell they are improving the tool. I have the option to create auto-messages based on user behavior and triggers.
Roger
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Software to support my clients thats I can’t do without

Publié le 2021-03-09

Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.

Avantages

Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted.

The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance.

Knowledge base has got to be my favourite function though. So slick and easy to set up.

Inconvénients

I’d appreciate support of other video channels in the future fir the knowledge base.

I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to.

Alternatives envisagées 

Freshdesk

Pourquoi passer à Froged

The modern fresh clean design and multi-function capabilities of it.
Jessie
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I would recommend Froged to all businesses needing a CRM system

Publié le 2021-03-09

Very good!

Avantages

- Detailed data of each user
- Ability to engage with user, especially live when they are creating a profile
- Behavior emails based on triggers, automatising
- New features every couple of weeks/months (blog editor)
- Good & fast customer service

Inconvénients

- In behavioral emails, clicking on save it always brings you back to all behavioral emails instead of the category you were working in

Alternatives envisagées 

HubSpot CRM

Pourquoi passer à Froged

- Knowing the founders - Personal customer service
Utilisateur vérifié
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Very Effective Tool to Understand Your Traffic & Leads

Publié le 2020-03-19

So far I loved the great customer support. The tool is very well-build, seems very complete and the developers listen to all the feedback and feature requests.

Avantages

I like how this tool easily integrates with my wordpress site's data. I can easily pass data from other tool and thus track a user coming from other channels.

Inconvénients

They don't allow removing their branding from the live chat and emails.

Alternatives envisagées 

Hey Oliver et Intercom

Pourquoi passer à Froged

First of all, I got a great lifetime deal for this tool and then I tested it for couple of days on my site and found it very easy and effective for my marketing campaigns.
Richard
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Froged is an impressive Behavioral Messaging Platform like Intercom

Publié le 2020-05-13

Impressed! Excellent software and easy to use.

Avantages

Incredibly easy to use and implement. Zero training to onboard the team. Clean interface that is robust and some great features. We use it mainly for website chat and the auto-messages. We will start using the behavioural emails and knowledge base in the future. Support has been fast and helpful.

Inconvénients

I would like to see an android and iPhone app, this is on the roadmap.

Alternatives envisagées 

Intercom

Pourquoi passer à Froged

We chose Froged over the competitors for price and ease of use.
Utilisateur vérifié
Note globale
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Kind Toad for Live chat support and user aalytics.

Publié le 2020-04-19

Fantastic support and a great system for your priest to grow with.

Avantages

The knowledge base, live chat and user tracking features

Inconvénients

No mobile app yet, sometimes it's hard integrate with existing platforms like e-commerce without slowing down your load time.

Alternatives envisagées 

Drift, HelpCrunch et Intercom

Pourquoi choisir Froged 

Event and user tracking

Logiciel antérieur 

HelpCrunch

Pourquoi passer à Froged

Affordability, ease of use and value in the long term
Suryadi
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Understand Your Customer, to Make Your Business Successfull

Publié le 2020-05-13

With Froged i can create campaign to segmented my dream customer.
so i can understand more deeper what my customer really want.
and provide great support for my customer.

Avantages

Nice UI,
livechat is awesome, very smooth
engage feature is great, we can create the campaign to segmented our customer.

Inconvénients

i dont like the notification sound,
a lack of integration.
- widget icon uncustomized.

Alternatives envisagées 

Hey Oliver

Pourquoi passer à Froged

Froged more user friendly, well develope. and very easy to setup.
Evgeny Kasperovich
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Probabilité de recommander le produit 9.0 /10

Great addition to our tools arsenal for tracking and engaging users

Publié le 2020-05-14

Avantages

The ability to track logged-in users, assigning own events, triggering upsells. Support is good. Roadmap has necessary features for making this product even better.

Inconvénients

UI doesn't look super modern (for me the most important that everything works, so this part doesn't bother me)

Alternatives envisagées 

Hey Oliver

Pourquoi passer à Froged

I bought both but I dove into Froged and so far it has the features I need.
Max
Note globale
  • Secteur d'activité : Design
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Froged is a great tool for user conversion and upsells

Publié le 2020-05-15

Great support. Company in Europe! Dedicated team and most important AWESOME and easy-to-use product.

Avantages

The easy way Froged allows creating custom event and tags that get attached to visitor. It's also effortless to communicate with live visitors or segment existing users. Froged has built-in Knowledge base and Updates panel. The information can be sent to visitors inside the chat panel and expanded into a popup. They are currently working on a dedicated full page knowledge base including an updates' timeline. The plugin in can send user automatic message in the chat bubble or via email when certain event/tags are applied to a user.

Inconvénients

There isn't much to dislike apart from some minor annoyances but that is a matter of taste. In my case I'd like to have more customizing options of the chat panel layout and an overall reduction of necessary clicks to accomplish tasks. Furthermore, the Froged brand is very playful and I'd like it to be toned down (less Jack-In-The-Box animations etc.) but they are working on these features so this is only a minor note at this point.

Alternatives envisagées 

HelpDesk, Intercom et Zendesk Suite

Pourquoi choisir Froged 

The livechat! Then the easy segmentation and continues profile building. A simple bot like the one from Continually wasn't converting and people felt that automation was at work.

Pourquoi passer à Froged

Feature for the price! This product is so great at this price point and offers higher value for my goals.
Leav
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Really easy communication with my clients

Publié le 2021-03-09

Forged is the main way we give support to our users. It is easy to integrate, provide help, see what users like and read and it is intuitive for them as well, so there is no learning curve.

Avantages

Integration is very easy and the experience for the users is very familiar so it's easy to provide support. The knowledgebase and update sections also help users to feel more connected to us and answer their own questions.
Froged team is very responsive and quick to support and solve bugs.

Inconvénients

Mobile support. I can't support users from mobile, but I do see the notification in the email so I can go to a computer.

Alternatives envisagées 

Help Scout, Intercom et Zendesk Suite

Pourquoi choisir Froged 

Forged is much cheaper.

Logiciel antérieur 

Intercom
Raul
Note globale
  • Secteur d'activité : Développement de programmes
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Un cambio radical en la gestion

Publié le 2021-03-10

Un gran salta de calidad en la simplificacion de los procesos de atencion al cliente y comunicacion de las mejoras en nuestra plataforma.

Avantages

Todo el acompañamiento por el equipo de CS.
La simplicidad de las funcionalidades, está lo justo que se necesita para mejorar el procediemiento de asistencia y captacion de clientes.

Inconvénients

Faltan cositas por pulir y me gustaría tener una gestión mas clara de los flujos de automensajes. Pero esto no es un incoveniente

Alternatives envisagées 

Intercom et Zendesk Suite

Pourquoi choisir Froged 

Por que zendesk se habia convertido en una herramienta intratable.

Logiciel antérieur 

Zendesk Suite

Pourquoi passer à Froged

Por su simplicidad y la atencion al cliente
Chris
Note globale
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A great new comer in the Customer Education and KB game!

Publié le 2023-01-31

Driving customer education in our apps for several SaaS products, Froged has helped us establish better CSM practices and improved our standing with customers.The team in Spain is fantastic and always a delight to interact with.

Avantages

The most features for its entry price point. The SDK allows a lot of customisation and fits our model perfectly.An amazing team of lively individuals looking after the customers and assisting every step of the way.A great [sensitive content hidden] who is open to challenges.Very cute product and easy to implement & use.

Inconvénients

Can be slow for us in Australia, in particular the Chat. Thought Froged has been regularly working on upgrades and improvements to the speed.The KB editing can be arduous at times and could benefit from more flexible styling options.

Alternatives envisagées 

elevio

Pourquoi choisir Froged 

Pricing and the SDK capabilities.

Pourquoi passer à Froged

Price point and the cute frog.
Wynne
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Highly valuable customer engagement tool

Publié le 2020-04-21

Avantages

Froged is a dream to use. You hear hype like that all time these days. But, in this case, it's true.

Dead-simple to setup.

Choose when and where you want your chat, knowledgebase, or site messages to show up.

See who's active.

Tailor automation based on where your audience comes from... which action they take... amazing.

I'm really only scratching the surface of Froged at the moment. But, it's a game-changer already.

Inconvénients

I haven't found ANYTHING I don't like about Froged so far!

Alternatives envisagées 

LiveAgent

Pourquoi choisir Froged 

Froged is just better.

Logiciel antérieur 

LiveAgent
Fernando
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Es un buen producto

Publié le 2023-01-24

Es buena, como todo sistema hay cosas por mejorar.

Avantages

El chat y las opciones para configurarlo

Inconvénients

Hemos tenido inconvenientes con las asignaciones de chats basados en reglas.

Alternatives envisagées 

HubSpot Service Hub

Pourquoi choisir Froged 

Porque necesitábamos algo que se integrara más a nuestros procesos de onboarding.

Pourquoi passer à Froged

Por el enfoque solo a servicio al cliente
Edoardo
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Froged never stops surprising us!

Publié le 2022-07-08

We have started using event customization to record exceptions thrown by our software. In this way, when the customer contacts us via chat, contextually to the conversation we have the list of the last exceptions that happened. The customer is surprised :-)  Now we are starting to integrate the new Flow function that we want to make sure to turn into a concrete help for our user and not a proposal of the usual tour at the wrong time.

Avantages

We have started using event customization to record exceptions thrown by our software. In this way, when the customer contacts us via chat, contextually to the conversation we have the list of the last exceptions that happened.

Inconvénients

Sometimes in editing the knowledge base the site does not facilitate the edits, but with time it is improving a lot

Santino
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 1 001-5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 10.0 /10

Froged Review

Publié le 2022-05-21

Avantages

Froged is very easy to set up and navigate.

The UI is very aesthetically pleasing.

Updates have made the platform progressively better overtime.

Inconvénients

The mobile app is buggy, apart from this I expect the platform to grow in the coming years.

Michele
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Essential tool for customer success and onboarding process

Publié le 2022-07-08

Avantages

The software is no frills! It gets to the point and represents a tool that makes the difference in building a high quality and above all reliable customer service. With custom events you can integrate your application as you never imagined.

Inconvénients

At the moment I don't find any noteworthy negative aspects.

Timothy
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant Version d’essai gratuite
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Probabilité de recommander le produit 9.0 /10

Powerful with a beautiful UI

Publié le 2020-04-22

This software is great for live chat and interaction with users.

Avantages

This software makes communicating with our clients a breeze. I love the data on my clients is so easy to access and read while chatting with my clients.

Inconvénients

The email features seem half baked and documentation is minimal.

Alternatives envisagées 

Hey Oliver

Pourquoi passer à Froged

The email features tipped the scale.
Duván
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Fundamental para un software SaaS

Publié le 2023-01-26

Avantages

La facilidad de uso y la facilidad de implementación, nos ayuda a poder gestionar las peticiones de los clientes para poder gestionarlas desde soporte.

Inconvénients

Quizas los flows son algo dificiles de crear a la hora de realizar test en la aplicación.

Tracy
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Seriously Powerful tool for Marketing and Customer Engagement

Publié le 2020-03-22

Overall, I'm very pleased. This tool does more than I originally expected.

Avantages

The set up of basic functionality was surprisingly simple. I actually thought I must be missing something. I'm planning to spend more time working on the Automessages and Behavioral Emails. I've also had a chance to talk with their team and I'm VERY impressed with how open they are to feedback from customers.

Inconvénients

Not much in the way of cons, but I would like to see more info about tracking. The system will already track visitors to your site so it can trigger info. I'd like to see some history type of logs in case you'd like to verify activity on a certain person like logging into a customer center to access a purchase.

Linda
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Probabilité de recommander le produit 10.0 /10

Feature laden, great support

Publié le 2020-05-13

Avantages

I have used a number of different apps to increase customer engagement and support in the past. Froged combines these features into any easy to set up application that does many, many things. For a small team that uses automation to get much done as efficiently as possible, this is fantastic.

It is one of those software purchases I had high hopes for that has over delivered and this continues to be so.

Inconvénients

There was not anything about the software I can find fault with.

Marta Isabel
Note globale
  • Secteur d'activité : Services sans fil
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Experiencia a Usuarios

Publié le 2023-01-24

su funcionalidad en tiempo de respues es excelente

Avantages

Es muy intuitivo y me permite obtener estadisticas

Inconvénients

Es muy amigable , facil de interactuar con los usuarios

Albert
Note globale
  • Secteur d'activité : Agriculture
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

All in one support and engage marketing platform

Publié le 2020-03-12

Their team is fast and easy going, they helped since the beginning with the setup and gave us tips related with the use.

Avantages

Before to start working with Froged our team was using different tools such as Active Campaign and HelpCrunch. Nowadays we can do the same in just one tool, saving times and costs.

Inconvénients

There is nothing we miss at the moment, maybe because the tool is still quite new in our company

Réponse de Froged Technologies Traduire en Français

Hi Albert!

Thanks for your feedback, we are very happy to help your company grow and we'll improve our features to offer to our clients the best customer success and support tool

- Jesus -