Detrack - Avis
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82 avis
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent Software
Publié le 2020-05-28
wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us...
wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us to give the customer the access we want them to have easily to see the data relevant to them and gives our dispatch the ability to quickly make changes on the fly! The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also!
Avantages
The versatility as well as the functionality. This could be used for any number of businesses that wanted to track vehicles and service work on the road while it's mainly focused on couriers. It's also easy to use...we taught 20 new drivers for a large product shipping how to use the software in about 3-5 mins each. Everyone operated it easily.
Inconvénients
It appears overwhelming at first, though there are lots of tutorials and support is readily available to help. They reply to emails quickly and are always helpful
Réponse de Detrack Systems
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are extremely pleased to hear you've been able to teach 20 new drivers how to use Detrack with ease.
Our mission is also to provide businesses around the world access to both innovative and affordable technology to power their last mile deliveries, so we take extreme pride being able to present you a cost-effective solution that's reliable, scalable, and seamless to implement.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the positive review, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
DELIVERY & COLLECTION
Publié le 2024-07-31
We like it alot because we get what we want.
We like it alot because we get what we want.
Avantages
Easy to use and entries to complete each order is straightforward. All necessary standard information are sufficient to provide end of day . Able to extract and made billing smooth.
Inconvénients
columns are unnecessary too wide and if we have alot of columns on screen, we have to reduce font which made it too small. It's not user-friendly in this manner.
Réponse de Detrack Systems
Thank you, Lucy, for taking a moment to share your experience at Detrack. We are so pleased to hear you found Detrack to your liking and we'll continue to serve the best for you. We invite you to reach out to our team for asisstance on our dashboard at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Overall Happiness
Publié le 2024-08-07
Customer service has been wonderful. Time management and accountability of team has improved our...
Customer service has been wonderful. Time management and accountability of team has improved our business professionalism.
Avantages
Time management and accountability of team
Inconvénients
The shortages + loss of map live tracking from our warehouse + driver.
Réponse de Detrack Systems
Thank you, Liz, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Recommendation
Publié le 2024-09-30
satisfied. can use it to work on excel and create report
satisfied. can use it to work on excel and create report
Avantages
no paper work. Can forced fields for driver to fill in
Inconvénients
in mauritius, clients do not give pin location to put on detrack
Réponse de Detrack Systems
Thank you for your review, Thelma. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Good Transportation Management
Publié le 2024-06-27
I think overall it is decent. There are a couple of nuances like two orders with the same number...
I think overall it is decent. There are a couple of nuances like two orders with the same number not being flagged and being able to see email log as well that could be improved but overall this software gets it done!
Avantages
The ability to upload and change information provided to a drivers handheld in almost real time.
Inconvénients
May seem trivial but not seeing the order of deliveries on the main screen when you have to move one around.
Réponse de Detrack Systems
Thank you for your review, Craig. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Customers love it
Publié le 2024-06-27
Avantages
Live tracking
Client Portal
Live etas
Automatic pods emailed
Inconvénients
Online portal should show less information to customers
Réponse de Detrack Systems
Thank you so much, Brett, for your five-star review! We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.
- Secteur d'activité : Impression
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Probabilité de recommander le produit 8.0 /10
Delivery tracking
Publié le 2024-07-29
Avantages
Ease of use, easy to set up.
real time delivery updates.
proof of delivery
Inconvénients
nothing
Réponse de Detrack Systems
Thank you for the great review, Neil! We appreciate your loyalty and continued trust in us. Our entire team here at Detrack works hard to deserve your loyalty.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Live tracking app
Publié le 2024-06-27
Avantages
Easy to use app, very user-friendly and efficient.
Inconvénients
Does not do smart routes at the moment, hopefully this feature can be introduced even if at extra cost so we don't have to jump on a different system to do the routes.
Réponse de Detrack Systems
Thank you, Madat, for posting your positive review! We invite you to reach out to our team for any assistance with Detrack's routing features at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
User Friendly
Publié le 2024-07-29
Avantages
Detrack has been really good to use for our logistics team to book collections and deliveries. It's very User friendly and easy to navigate it's dashboard.
Inconvénients
I found the GPS Tracking not as good as the other one we use as its via the phone only.
Réponse de Detrack Systems
Thank you for your review, Jen! We are so pleased to hear you found Detrack to your liking and we'll continue to serve the best for you.
- Secteur d'activité : Appareils médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great experience
Publié le 2024-07-29
Avantages
Ease of use, clean and simple, a breeze.
Inconvénients
cant add order during day, only manually, or to upload file again which would delete all assigned deliveries
Réponse de Detrack Systems
Thank you for your review, Yoel. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant Version d’essai gratuite
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Good but needs some improvements
Publié le 2024-07-17
For the price it's good. Love the help on onboarding so far.
For the price it's good. Love the help on onboarding so far.
Avantages
Easy setup. Responsive and helpful onboarding team. Affordable to start with a small fleet.
Inconvénients
Collection is a secondary feature as compared to Delivery. Makes things confusing sometimes. Reports formatting don't quite make sense. The 2 week trial is not enough to onboard anything so have to pay to setup.
Réponse de Detrack Systems
Thank you for your review, Yen-Lyng. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Impression
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
DeTrack for the Win
Publié le 2024-05-16
Overall very happy. The options we added have greatly enhanced our delivery and pickup overview.
Overall very happy. The options we added have greatly enhanced our delivery and pickup overview.
Avantages
Proof of Delivery, Ease of adding jobs.
Inconvénients
Should be able to arrange jobs on screen for order you wish delivered. Drag to position.
Should have the option to see both pickup and delivery at same time.
Should be able to permanently update client without having to go to accounts. Add phone or specific detail.
Réponse de Detrack Systems
Great to hear you are enjoying Detrack David. We will take your suggestions onboard.
Love the shoutout - DeTrack for the Win!
- Secteur d'activité : Emballage/livraison de marchandises
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Love using Detrack
Publié le 2024-06-27
Avantages
We like the Tracking system and POD are very efficient
Inconvénients
Messaging system is very short and customer don't get enough details
Réponse de Detrack Systems
Thank you for your review, Simarjit! We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Meubles
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Good product
Publié le 2024-06-27
So far so good. Friendly interface (except for routes function) and fast response from the customer...
So far so good. Friendly interface (except for routes function) and fast response from the customer service team too.
Avantages
The ability to track the deliveries for companies and customers.
Inconvénients
The newly added feature of route planning isn't applicable.
Réponse de Detrack Systems
Thank you for your review, Joel. We are pleased to hear you found Detrack to your liking and we'll continue to serve the best for you. We invite you to reach out to our team for assistance on our Route Planning feature at https://www.detrack.com/get-in-touch-with-us/.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Speed Of Light Review
Publié le 2024-05-31
Avantages
Easy to close out deliveries. No excess scanning. No Bugs
Inconvénients
There's nothing I can think about. Maybe that there is no option to change background color but other than that there are no issues with the app.
Réponse de Detrack Systems
Thank you for the great review, Graciela! We appreciate your loyalty and continued trust in us. Our entire team here at Detrack works hard to deserve your loyalty.
- Secteur d'activité : Entreposage
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Ease of Usage and Peace of Mind
Publié le 2024-07-29
Smooth operation and makes mylife easy and my customer gets notified when we deliver
Smooth operation and makes mylife easy and my customer gets notified when we deliver
Avantages
POD with pictures and delivery notification
Inconvénients
All good I do not have any issues with Detrack
Réponse de Detrack Systems
Hi Samir, thank you so much for your five-star review! We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Probabilité de recommander le produit 3.0 /10
Great value
Publié le 2024-05-11
Avantages
Love the ability to see where my driver is and let my customer know too
Inconvénients
No con’s at this time that I can think of.
Réponse de Detrack Systems
Thank you for taking the time to give us a review, Ben. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to us at https://www.detrack.com/get-in-touch-with-us/ so we can rectify this issue.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Amazing product
Publié le 2024-05-16
Avantages
Very easy to keep track of my deliveries
Inconvénients
Absolutely nothing it has been a very easy program to learn
Réponse de Detrack Systems
Thank you for your review, Kyle! We’re glad to hear that you were satisfied with your experience and we'll continue to serve the best for our customers.
- Secteur d'activité : Événementiel
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Perfect for Entertainment Logistics Management
Publié le 2021-07-28
Detrack has everything you could need for logistics management. Simple driver management, easily...
Detrack has everything you could need for logistics management. Simple driver management, easily schedule multiple deliveries & collections between multiple drivers. Update schedules and driving routes whilst drivers are out in the field. Accurate ETAs and much more. It's hard to find any fault with this app, especially based on it's pricing model too.
Avantages
The interface across both desktop and mobile is easy to use. It's helped us to simplify and streamline our logistics management within our business. Being able to update our drivers with information whilst they're out on the go from one centralised platform is brilliant. It's also helped us to continue with our digital first scheme to reduce delivery paperwork and overall printing.
Inconvénients
It would be great to have the ability to allow drivers to view tomorrow's schedule the day before, but this by no means detracts from the outstanding feature set and development that has already been put into this application.
Réponse de Detrack Systems
Hey James,
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are glad to hear you find our interface across both desktop and mobile easy to use. We are also pleased to hear that Detrack has helped you simplify and streamline our logistics management within your business.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the kind review, James.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy and Efficient Migration from Paper Based
Publié le 2020-05-08
My experience with Detrack has so far only been positive. We are saving time on preparing dispatch...
My experience with Detrack has so far only been positive. We are saving time on preparing dispatch data, instant POD delivery to customers, and easily retrieved pas POD's to satisfy customer enquiries on deliveries. Also very handy to see where my driver is at any time of the day!
Avantages
We are only a small one vehicle operation, but this software allowed us to move from a paper based delivery model to electronic sign on glass technology without too much fuss. There are more features to the software that we currently need, but the ones we do need are there and with a bit of help from the marvelous support folk at Detrack, we were up and running within a couple of hours. Integrating into our WMS was also a fairly painless exercise by our external IT support team. I have recommended it another of our 3rd party carriers, and even one of our clients, and they have also adopted it with no problems.
Inconvénients
Nothing really to complain about with the software, although if I were being pedantic, a little more precise Help information on setting up notifications perhaps?
Réponse de Detrack Systems
Hey, Neil!
Thank you much for your kind, encouraging words.
We're delighted to hear that you're saving time on preparing dispatch data, and how you're easily finding past PODs to satisfy your customer delivery enquiries.
Detrack is designed to make it easy for users to onboard and get started, so we're glad you find our solution user-friendly and able to navigate it without much fuss.
As always, our support team is at hand at all times to solve any issue our users are facing. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the review, Neil, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.
- Secteur d'activité : Emballage/livraison de marchandises
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Value exceeds Cost
Publié le 2021-07-27
Avantages
The user interface is easy to navigate. The ability to not only capture signatures and photos but to be able to set those as a requirement to complete the delivery is VERY useful.
Inconvénients
I cannot think of anything I don't like.
Réponse de Detrack Systems
Hey David,
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are glad to hear you find our solution easy to navigate.
We're also pleased to hear that you find the ability to not only capture signatures and photos, but to be able to set those as a requirement to complete the delivery a very useful feature.
Thank you once again for the kind review, David.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
So far so good.
Publié le 2021-07-26
So far so good.
So far so good.
Avantages
Effective software with simple functions available that allows all users to understand and use easily.
Inconvénients
Integration - Integration steps is complex and difficult to understand, and requires a lot of assistance from Detrack Support.
Réponse de Detrack Systems
Hey Jasmine,
Thank you so much for your review.
As Detrack is designed to be user-friendly, we are glad to hear you find our effective software with the simple functions available easy to understand and use for all users.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the review, Jasmine.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Probabilité de recommander le produit 10.0 /10
Detrack helps Tomax deliver on our promises
Publié le 2021-07-28
Avantages
The Detrack features are very easy to use, and configure to match our requirements. The whole system makes the life of our driver management team very easy!
Inconvénients
Nothing to complain about at all regarding the Detrack system.
Réponse de Detrack Systems
Hey Chris,
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are glad to hear you find our features easy to use, and configure to match your requirements.
We're also pleased to hear that our whole system makes the life of your Driver Management team very easy.
Thank you once again for the kind review, Chris.
- Secteur d'activité : Bijoux et produits de luxe
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Probabilité de recommander le produit 10.0 /10
Efficient and cost effective
Publié le 2021-08-19
Avantages
Easy to set up and use, well priced, integrates well with Zapier
Inconvénients
Nothing particularly comes to mind - we've rarely had any issue
Réponse de Detrack Systems
Thank you, Scott, for the positive review! We’re glad to hear that you were satisfied with your experience at Detrack and we'll continue to serve the best for our customers.
- Secteur d'activité : Impression
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Product
Publié le 2021-07-28
in general it has been a great experience to work with detrack.
in general it has been a great experience to work with detrack.
Avantages
Very easy to use, and intuitive. Reports are great and clen
Inconvénients
Maps need improvement. I still have a hard time locating drivers.
Réponse de Detrack Systems
Hey Todor,
Thank you so much for your kind review.
As Detrack is designed to be user-friendly, we are glad to hear you find our solution easy to use and intuitive.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the positive review, Todor.
