EZnet Scheduler - Avis

When trying to find a simple system to input jobs to see which tech has what job, to see how full or lacking in appointments we were. We found EzNet's price and flexibility to be head and shoulders above the rest.

When viewing out to see the month calendar you cannot read the screen. It is difficult to see how the full month looks. Week to Week is decent but the monthly is unreadable.

it is free and is HCFA certified for healthcare use

Has lots of silly little bugs ie if you schedule a patient for a series of multiple visits, say every friday at 9:30am for 12 appointments, it goes ahead and schdules every single friday at 9:30am- even though the office may have previously blocked out certain fridays as being closed or even though some of those days may be hollidays and therfore be closed. The software doesn't warn you that the patient can't be seen on those days, since the office is closed or the doctor is out on that specific date. It should give you a heads up and let you decide if that appoitnment should still be added anyway.

Software is great for our Accessories shop to implement jobs for certain team members. It allows us to see in a format to keep shop full and techs busy.

A feature where you can list multiple bays for one appointment

I am the office manager and payroll manager for our small company so the calendar feature to see everyone's schedule is the best feature. I like that I can see all of my co-workers schedules on 1 page.

The reminders are limited for tasks, the text appointment reminders do not work for us and the client database is a bit hard to manage.

it offered a central location for information and booking appointments

trying to find a location was difficult. the drop down menus would not bring up the location or sub-location i was looking for and it appeared that there were 1-3 different ways to navigate to the location of choice, but it always took 3-4 tries to get to the location i was looking for....and i couldn't search the platform to find appointments by name of customer, so everything had to be done by manually looking for a name..and the fields where you could view a clients information were sometimes invisible until you fixed the view to make the boxes appear big enough to read

How easy is to use. Self explanatory procedures in how to add information and look for information if necessary. User friendly. I believe it works well for our organizations.

Could probably have a better appointment confirmation system.

It is easy to move the appointments around and being able to limit access for certain users to read only or they aren't allowed to override scheduling parameters

I find that with our part time employee it is difficult to change her availability around of appointments. If she's off several random days a month I have to individually put in the exceptions and frequently I have to re-do them until I get it just right. I feel like that part could use some major improvement, also having the calendar show the changes without having to exit view the calendar and then go back to edit if it's not correct.

I like the web based nature of the software, that it can be updated from anywhere

I have asked for this system to be able to send email or sms messages when status changes occur so that everyone involved in the projects and scheduling on our team can be made aware without multiple steps. I was told this was possible, but it never occurred and I have been disappointed with the lack of follow-through. No responses to my latest service request. I am automatically billed for the service regardless of how happy I am with its performance, so they have that part figured out.

I like whether it tells you someone booked online or not

I don’t like that I cannot edit my schedule personally

Ease of use and how quickly our messages are returned

I don't have any concerns about this program

It is good as far as using it for scheduling purposes. The different types of views are fantastic

We have the assessors calendars that we view daily for community assignments and every so often it resets too see all calendars and we would have to set it up again. it is a inconvenience to whoever is scheduling for the day.

It was user friendly, able to see other teams activity

When I initially started using this software it was great...now over the last few months, I get kicked out after almost each use, it pixels and kicks me out, it isn't as user friendly as it used to be. I've tried reaching out to support with no assistance

This software is easy to use and pretty self explanatory. It's customizable to make it more functional and specific to our needs. Not sure where we would be or what we would do without EZnet.

It would be great to have a history feature on appointments that were previously deleted. For each day run a report to see if appointments were deleted and by which user.

I like that this software is cloud based and that any changes from any device are automatically updated.

I wish that the software could handle patient accounts. I also wish I could click on a name and then be able to see everything about that patient including past and future appointments and account information.

The ability to filter customers by what is needed to identify last appointment, notes, and animal name.

On the customer end the complaints are that they are unable to reset their password if they forgot the original one and end up calling us to make an appointment.

I like that I can access my schedule from remote locations and anytime on my cellphone. Also a big fan of the text and email reminders.

There can be improvements when initially imputing a new patient and setting up the reminders.

It's very easy to use and teach others how to use as well

Sometimes when moving appointments up and down / or dragging to block a day the system gets stuck and I have to log out and back in again for it to do what I needed to do.

Customer notifications, interactive confirmation through email, clear visual presentation in day or week mode, color coding appointments.

Month mode is less detailed and seems jumbled.

Cost. Ability to restrict each user from seeing schedule of other users. Able to sort of use it on different devices.

Notification template/code is awful. Just not easy to use. Just visually doesn't look professional (especially email notifications). Many functions not available or easy to use.

This software is used for scheduling tax clients for a nationwide free tax preparation service. I have found it easy to print daily schedules. Customer support helps me when I'm locked out, too.

There are none. The software does exactly what it's supposed to do.

I find this software very easy to use. I sign in and can see my schedule for the day, the week, or the month. With a click on a name, I can see the details I need to communicate with my appointment.

I would like to be able to set my view preference. The screen automatically opens to the day view but I find the week view more helpful.

This software is easy to use. I like that I can add different codes and appt. settings. I can assess it anywhere

It is not compatible with mobile devices. It would be nice to have an app. where changes can be made as well.

Easy for consumers to view options and schedule intake appointments. Generated confirmation/reminder emails are customizable, timely, and helpful.

The user framework and display could be improved. The view settings are not easily navigated.