QM10 - Avis

Our company's experience with this EQMS application has been very positive. It has good functionality and user experience, performance, scalability, and security. We are also using the Change Control (P0036) process and found it easy to adapt from paper-based to the electronic process. It is a very stable application and backed with great customer support when needed.

Requires initial training, but once done it saves us time in the long term by using a well structured interface.

Ease of use for document management. Simple change/update and associated approval processes.

To date, nothing. The software meet expectations.

Coordination of quality document management system with training system. The core app provides for document creation, editing, review, and approval, and it will also allow you to set up training for each person. The training is tracked and can easily provide feedback to supervisors on the status of the training of their direct reports.

Lacks two key features (soon to be fixed): no back button and some lists don't alphabetize. The lack of a back button functionality sometimes requires several clicks and page refreshes just to go back one page. Some lists of individuals are not alphabetized, requiring long scrolling in a small window to find the name you want.

Easy to customize and use. Easy export of training reports. Makes Document retrieving during audits very easy.

It has some details missing that do not influence its performance, for example, some lists of individuals are not sorted alphabetically but numbered so you have to search one by one.

The fact that we can have centralized in one system our quality management as documents, change control, CAPA etc.

When you create new features to not forget to check if it is compliant with pharmaceutical GMP, 21 CFR part 11 especially because they release are for all the clients.

The system is user friendly, linear, and in continuous improvement (we saw multiple huge improvements in the last year).
It's great for users management, training management, and document control and management.
It's easy to manage and the team is very cooperative and open to suggestions.

Lacks few details that don't influence its performance but only its overall grade (which cannot less than 4/5).

- Electronic signature (useful for home office).- Ease of use versus equivalent software used in other divisions of our company.

- Seems fixed now, but the needs to restart ADLIB often was not efficient. - Reporting tool not always efficient - Who is trained on this SOP/Did all my direct report read that SOP?/etc. (maybe due to lack of training on the tool or setup)

The ease of configuration, deployment and end user experience! It is an excellent software tool!

NO negative feedback here! Love the software!

QM 10 is user friendly, customer service is great, the reports and other features can be customizable. It is a great tool for using so many indications.

I like everything about QM 10. The reports and other features can be customized, which is great!