Rooftop - Avis

simplicité, efficacité. bon support technique

petit bug parfois , après les mises a jour parfois il y a des données ou choses manquante

- Facilité d'utilisation
- Interface web
- Evolution du logiciel dans le temps

Rien pour l'instant

L'utilisation de Rooftop dans le département de service après-vente dont je fais partie a radicalement changé mon travail au quotidien: rapidité, amélioration du suivi des dossiers, clarté. Mon travail a largement gagné en efficacité. L'interface est conviviale et facile à utiliser

Le chargement de certaines tâches est parfois lent dû probablement à la quantité d'information à charger.

Cloud-based platform that offers project management and field service management solutions.Specifically designed for businesses that provide services such as HVAC, plumbing, electrical, and other home and commercial maintenance services.User-friendly interface that allows technicians to access job details and customer information from their mobile devices while in the field.Real-time updates on job status, inventory levels, and other metrics.Helps automate manual processes and improve communication between technicians and customers.Offers a free trial period for users to test the software before committing.

May not be suitable for businesses outside of the home and commercial maintenance services industry.Limited customization options may not meet the specific needs of all businesses.Some features may require additional setup and configuration, which can be time-consuming.May not be cost-effective for small businesses or individual service professionals.

Improved proactive follow-up & productivity.
More detailed analysis on closure delay of tasks & other details.

Speed of the internal search engine needs improvement.
Mobile app functions can be improved with push notifications to function more like a mailbox for persons on the move.
It would be nice to have a more After Sales Service approach with functions like machine ID tags & checklists for team members.

Clarity, the fact that any user can have access to all the email, and especially the attachements (this is very important in technical fields). The fact that anyone can answer the emails, this help us to have quick feedbacks and professional supports.

Waiting time when charging a discussion.

Helped me and my coworker manage our projects and tasks with Rooftop's aid. Conferencing and a communication system are essential features for a collaborative project, and they has both built-in. It makes it easier for us to contact one another.

It was challenging to use this software since it requires a steady connection to the internet to download all of the necessary materials. The emailing services on my smartphone also constantly malfunction whenever I attempt to modify the template.

Works via the web; no need to install programs, helps the team to work as a team through tasks; helps to organize the inbox in an effective way, creating filters and giving importance to real objectives

I believe it needs new integrations with other tools; Search tool is a bit slow, could be improved.

All liked that I could see all of my email accounts in one simple application. I like how you can set it up so every time you send an email to a particular client you can also automatically send it internally to only the people you need it to go to without all that cc and bcc. That really helped to streamline our flow of information.

It can be a little slow to load and I would like it to have more mobile function

The product is easy to use and the most important, me and my colleague will able to look at the same topic while we are having discussion.

Some time it might very slow in terms of loading

One location to stare and document your daily interaction with clients

Find that the dates do not reflect properly when making changes.