MyStudio - Avis

Ease of use.
Mobile app.
We are open for business 24/7.
Customers, parents and students love it!
We save thousands on credit card fees.
All information is in the palm of our customers’ hand.

MyStudio support is listening to the school owners and keeps improving the product with new features and updates.
They have dedicated support folks and engineers that are there to help if something happens.

MyStudio saves me so much time. I used to spend with new trials so much. I needed to schedule them to come in and go over all options and sign up for the membership. It was so much.

Now, it does everything automatically after I set up all emails and information customers need to have in order to be a member.

All clients are able to use their mobile phones to register or know about the program through the app. It is so easy to use anywhere wherever they go.

Sometimes, customers accidentally register their trials or the wrong locations. I need to reach out to MyStudio team to delete them if I have one, but MyStudio team is always there to answer and help you with your all questions very quickly!

Tracks what I need. Allows a customer app section for products

POS is cumbersome
Can’t change dates on recurring billing.
Can’t enter future billing without charging...so I have to wait and enter it on that specific future day.

Customer service and support is great. .

I would like to see all tool combined combined. Get rid of events and memberships as separate tools and allow users to build on their own

I've used 4 other softwares for our martial arts school and this one actually seems like it was made by another school owner. It is "point and click" easy and my favorite thing is the Dashboard. I can see all my numbers in one place and then dive deeper into them if needed. I am also a fan of the email options that allows me to create custom campaigns and schedule emails. Top two things? No more contacting people when their payment declines. MS sends them an email with a link to update their own card. No more waiting and playing phone tag with my customers. They update the information themselves. Lastly, I wake up to enrollments. People enroll at home (for Summer camp and Memberships) and I didn't have to do anything but set up the inital plans for my school.

Because it is a newer product, it has alot of updates. Sometimes the customer service reps don't know the answer immediatly. Patience is key.

MyStudio has allowed us to seamlessly register students for events, enroll students in classes, manage students rank progression and sell merchandise through multiple point of sales avenues. Their easy to use landing pages have helped us increase our bottom line and streamlined our registration processes.

There student database is not as robust as software systems we have used in the past. Exporting the student database to create lists in a spreadsheet does not include values that would be very helpful. User interface is sufficient but uninspiring.

The ease of use, implementation, and constant development of their roadmap make this a piece of software that brought our business in-line with the leaders in the fitness industry in terms of accessibility and use of technology.

Like all SaaS products, it is not "one size fits all", so when you run into an issue their CS chat function takes a long time to get a response. They do have knowledge articles, but they're pretty basic at this point.

Ease of online sign ups for summer camp along with ability choose weeks and payment plan. Curriculum section for members, easy access for members to all events

Lack of “registration fee” or “sign up fee” on events with multiple dates- such as summer camp.

It is a great value compared to over priced products around

It is very laggy and slow on computers.

I like the attendance feature the most. During the pandemic we had to get rid of "attendance cards". No everyone gets checked in with very little issues. I also like the event and membership registration capabilities.

Glitches occasionally. One time I couldn't check anyones attendance for 3 days straight. Also loading time takes way to long even though we have fast internet. Email cpabilities are very basic. I would like more synching with mail chimp. They feel like a billing company, but they are not. We have to do a lot of money chasing when a client doesn't pay.

I 've been working with this system for a while and tall the software I used before, it's way more user friendly and the price point is way better than those like rainmaker. The integrations are just what any dojo owner needs to make things easier and streamline.

There are a lot of features so it took a while to navigate and understand where things where. But it seems like they are always working on improving the work flow for customers.

I like it gives the option of passing billing fees or taking them on ourselves. I like the app features great to give information and connect with clients.

There is no onboarding process where someone teaches you how to use alot of features. There also is no training opportunities you have to learn on your own. I need to watch your training videos but something like just being able to pull up clients birthdays i don't know how to do and don't know if it can be done. So more training for your clients.

MyStudio has increased our retail sales by 75%, with the ease of customers being able to buy on the app and pick up in the studio. MyStudio has created a one-stop experience for my entire business. Free me up to concentrate on more important issues.

A few areas have not been as seamless of a conversion, Promotional Testing platform is not as robust as my last management system, so I am still trying to work through some issues.

Easy to use! Easy to set up! Aesthetically pleasing and modern

I wish there was a way to schedule private lessons. There is a way now, but is not functional for my business. Once they incorporate the scheduling software/private lesson management, I will completely switch over to My Studio

MyStudio has a great range of features at much more affordable price tiers than other martial arts software packages.
Features/updates are being added all the time as they listen to what their users want.
Especially great for clubs starting out who can't afford the big $$$ software packages, and really, MyStudio are always adding features to catch up with those other brands.
I can manage regular classes/memberships, events such as gradings, special school holiday days and even my retail store.
All this can be run online without the need for me to be continuously jumping off the mat to run POS (I'm a one girl show!)

Support Team in US so if I want contact, it is in the middle of the night here in Australia. Would be nice to develop a team in another timezone to be a "subject matter expert". They might not know everything, but would be good for initial onboarding and troubleshooting live through the chat.
I want an "opt out" feature with trials. When someone signs up for a trial, I want it to convert automatically to a weekly direct debit membership unless they opt out. I know this is a feature in other software, and it is costing me alot of admin time to send out emails, and also costing me membership fees!
This is probably more my lack of knowledge, but want to be able to choose how I sort participants (first name to make it easier for attendance) and also a feature where we can right our own reports/exports (own selection of columns/data and Skills Progress - actual skill, not how many)

I used to have everyone write me a check, give me cash, Venmo me, etc every month. Even when that was only 5 students or so in my early days, it was always such a hassle to collect on time from everyone. I now have over 50 students and I'm still growing, and I couldn't imagine trying to keep track of the logistics for so many people without myStudio. With myStudio, signing up is a breeze, students are automatically transferred from trial rates to full membership rates after a month, retail purchases are easy and self service, and we can even keep all our curriculum readily at hand for them to help practice from the app at home.

I still think the back end could use several improvements, that I am eagerly awaiting. I'd love to see the all program members view let me customize which columns it display for my participants. I'd also love some sort of integration between myStudio and Wix which I use for our monthly newsletter.

I use the events feature a lot. Very easy to set up and organizes participants for me. I also use the software to put my curriculum in a place with easy access for my students.

There nothing specific I found I don’t like. I think it can be a little overwhelming with all the features and getting use to using them.

It was a simple software for recurring memberships and selling products

There was not alot of automations at the time, no profile pictures, no real ways to help us stay on top of the process of a prospect to along time member...

Simple and easy to use, and if I have questions, the customer service is excellent

In the past, the software has been making a lot of changes which I didn't think needed to be made...if it's not broke, don't fix it

parents like it and registrations are gold with this app. On everything from merchandise to testing events and even membership enrollment with trail links for costumer use.

There are a lot of things to work out and sometimes it's a run around to get answers and its a challenge that aspect of your business. Its most challenges honestly.

MyStudio is easy to use. I use it to update promotions, take attendance, receive tuition payments, set up special events, etc. It's great for me and my families!

The one feature I really don't like, which I despise is the pop-up when students check in that notifies them that they cannot check in because of an unpaid balance. It is class shaming and terrible. Payment is between me and the parents. Students should not be burdened with this information. I know my families are good to pay. Things happens. I have called about this and filled an suggestion, but was told that they had no interest in changing it. I would warn others of this if I recommended MyStudio.

I love that I can communicate with all of my members easily.

Mystudio can require that you move in and out of areas in the software constantly. I find that I have to run the software in two different browsers sometimes to access the information I need for a customer while communicating.

MyStudio is focused on the user doing most of the work which saves me time.

Sometimes it takes a while for a requested feature to be put in place but they have so many different plans that it is understandable.

Super easy to use and setup. Love that it keeps past events and classes with an easy option to copy and recreate for upcoming events. Love the different payment options we can offer to parents.

The only thing that’s missing is the option to give partial refunds like if the parent forgot to use a coupon.

It was easily integrated, customer support was apparent for questions and solutions.

LImitations within the system such as drop down menus and options to customize.