DoorLoop - Avis

The training, onboarding, migration, and support. Getting started couldn't have been easier thanks to them holding our hand and walking us through the entire process. Switching from appfolio was no easy task, but they made it as quick and painless as possible.

They don't have every bell and whistle yet, but then again, we never really used them before either. This product is way more intuitive and user friendly since it hasn't been cluttered yet with an endless amount of features that no one uses.

It does almost everything I need. And I love the reports.

It does not have Guam 🇬🇺 included in its locations and any relative information.

The UI was what we were looking for. We started with task tracking as a priority, but their lease management is good and their tenants portals with the easy set up is terrific.

Sometimes there are reports we are like that they do not yet offer but they are slowly getting them all there. Sometimes how they associate things takes awhile to get comfortable with.

The product was easy to use when it worked right kept all the information together that was needed
If it would keep the numbers correct it would have been a great program. It does not work for me. They need more training on the program and better communication.

The software did not keep the records correct and you could not delete anything unless you call someone.

The main theme here is ease of use. This software is so easy to navigate and learn, even for the non tech savvy.

The pay for credits to utilize some of the communications features is off putting.

Saves us money versus quickbooks with payment processing fees. Has some more property management features than quickbooks.

Not the easiest to learn/onboard, has recquired hours of additional sessions with customer support staff. Lack of forecasting and tracking is disappointing, also the lack of interest in pertinent feedback suggestions/requests been upsetting when we know these will continue to be issues moving forward.

It is easy to use once you go through the training. It's accurate, time saving and well worth software. You won't be disappointed.

The training can be very long with learning certain things and there are a lot of tabs to click in order to get to something.

I really appreciate the automation of DoorLoop from the automatic reminders that tenants receive when rent is due to the automatic receipts that get sent to them when they successfully make a payment. I also appreciate the flexibility to track leases in the system and the ability to view a dashboard in regard to how long a tenant may have in their lease which allows me to be proactive.

I was a little disappointed that a few features were not available to me unless I subscribed to a higher level of service. Specifically "announcements" where you can push a message to your tenants to keep them informed. As a new landlord that does not have too many units to manage, I find it a bit silly to subscribe to a much more expensive level of service just to get that "one" feature.

Having a mixed portfolio of affordable, multifamily, single family, Co-Living, this is the only product for us. User friendly and handles all of our needs from rent collections, adding assets, maintenance, applications with credit/background, accounting, vendor relations, payments. We wouldn't use any other product.

Not perfectly easy to mark invoices paid and remove them from 'owed'.

This is a great alternative to quickbooks which has reduced my cost.Since I'm not from accounting, this helps me with the ease and generate reports.

Few more reporting and added features would be nice. And I understand few changes are coming

I was drawn in by the aesthetic and features of the platform, captivated by the intuitive, simple, and effective features, and wow'ed by the above and beyond customer service.

I was previously using quickbooks and it was a little clunky and relative overkill for what we needed out of our accounting software. This simplified the process while consolidating the management side of what we needed. Having multiple properties across multiple LLCs manageable from one screen is already a big time saver.

Most of the features that are missing are currently being added. One things I would be interested in seeing is a way to pull information from receipts to auto populate into bill pay fields (though, I realized this is a feature that is a bit more complicated to add). The fact that you can attach photos and documents to each bill satisfies that for me.

We fired our property manager and looked for the best software solution for managing our properties. I had a long checklist because we had used Appfolio in the past… DoorLoop was the stand out best solution! It has all the functions of pricey management software at an affordable price and the customer service cannot be beat!

We are still learning the software and have not used all of the integrated functions yet. No complaints!

It is super powerful while also being simple to use.

I think front end websites are coming. That would be great. Also a few more options to track where a unit is in the lease process (ex, rented, vacant, under construction, notice, delinquent, eviction.) These would help us keep track of where units are in the process.

This software had everything that I needed with a lot of additional features that I didn't realize I was missing.

I can't seem to find any cons to this software whatsoever. All of the features are very simple and user friendly.

First and foremost, DoorLoop's Customer Support Specialists are EXTREMELY knowledgeable regarding their program; especially [SENSITIVE CONTENT]. We were on a time crunch and assumed we would not be able to launch DoorLoop by our deadline, but [SENSITIVE CONTENT] came to the rescue and made the entire process seamless. In addition, the program is user-friendly and easy to navigate.

The only suggestion I would make is to possibly title the onboarding excel spreadsheet category "Address" to "Property", since this is what it is referred to in the actual program.

The main reason we chose Doorloop is because we were spending too much time manually creating leases and renewals in microsoft word. Our staff was getting bogged down and couldn't keep up with the work so we urgently needed a program to help us automate as much as possible. Now we've setup templates and workflows to automate our leasing process, from sorting through our prospective tenants, to sending online calendars to schedule walkthroughs, to screening tenants, to renters insurance, and more. It's saved us a considerable amount of time so far.

Not every single thing is able to be automated yet, but I put in some suggestions and it seems like it's moving in the right direction. Like everything else, setup takes a bit of time, but after it's all done, we are saving much more time and getting more work done with the same amount of staff.

Incredibly easy to use and outstanding extremely fast support

Would like to see after hours support, would like a “go back” button to click, awaiting Spanish version

Like I said in the title, the system is very user friendly and hard to mess up because it almost does it for you. Love the new feature when taking payment, it has the option to do an automatic deposit for you!

Reports dont always add up on the bottom compared to what you are looking at in the report.

The support team from Doorloop is the very best in the business. They are always there, even when they are closed! I am impressed beyond words at how fast, friendly and smart they are. If you are working on an issue at 10 at night, you will have help by the next morning. If you wish you could do something beyond the software’s capacity, they will review the thought and if feasible the programmers get on it, and you’ve got it. They help correct your mistakes too, so the boss doesn’t see your stupidity!

Sometimes I get confused about where a certain feature can be found and I have to mess around. I think that is me, not the program. Some features I use more than others so it is just from a learning curve.

It is very user-friendly and flows nicely. It allows we to visualize all aspects of our business in a cohesive way and helps me to stay organized and keep track of our expenses.

I wish there weren't different tiered brackets with higher associated fees. Even the basic plan is a bit much for our budget and we don't get access to phone support and additional features.

The ease of organizing prospects and tenants.
Collecting rents and alerts and announcements

I would like to see lease renewals linked to tenants emails and alerts sent to tenants when renewals are coming due.
Would also like to see rents and security deposits able to be directly deposited into operating and escrow deposits as directed.

Doorloop forces you to stay organized. As property managers, there isn't enough time in the day to get everything done or get back to prospects or active tenants that have questions or maintenance requests. When we needed to find any document, lease agreement, contract, or anything in general, it would take forever to comb through our emails, digital and paper files, even though we were already scanning everything into our Dropbox. We still can everything, but now we put it directly into Doorloop so it's searchable in one click and we can see everything based on each property, unit, or tenant. It sounds silly, but the search button on the top left of the program is probably one of our most heavily used features. We're able to find any document, lease, tenant, or task instantly. For all the property managers out there reading this: if youre like me and know you could be more organized, give doorloop or any of the other programs a try. Anything is better than nothing, trust me.

I still wish I had more time in the day!

What I love the most about this software is being able to bring my property management into the 21st century without needing to hire a property manager! I love being able to add all my expenses and income into the software to make printing financial reports a breeze (and my CPA will thank me too!). It's also great to be able to scan documents into the line item so that I'm not having to keep stacks of files and paperwork in my office file cabinet. My tenants can pay rent online through their tenant portals, send me messages when something needs maintenance, and sign paperwork. I can set up rent reminders to send to my tenants before rent is due and automatically charge late fees for rent without having to even remember to do it!

There aren't many things that I don't like about the software, honestly. The one thing I wasn't crazy about was the default names of my operating accounts; however, DoorLoop support showed me how to change the names to something that made more sense to me. It took less than a minute and was super easy!

This software has the best customer service than any other PMS I’ve worked with. I’ve used Yardi, AppFolio, and Buildium in previous companies, and I never had a great experience when I needed help. Sure, they would answer my questions, but it could take anywhere from a few hours to days. With doorloop, it’s not unusual to get an answer within minutes. These are also American English speaking reps that are in the same timezone as us. Even though they don’t offer support on weekends, they still respond to my tickets if it’s important.

Although it’s a good security feature, I don’t want to always have to login with a code sent to my phone. I wish the industry in general came up with an easier method (webcam face recognition?).

Where to begin... The customer service is beyond amazing. They really take time to answer all of your questions (which given how easy the software is to use, I really didn't have many). But they also check in to see how I am doing/liking the software (loving it!). Frankly, it's one of the only companies that makes me feel like they actually appreciate my business.

Also, using the software on the go (on my phone and iPad), could not be easier. Plus all of the same features I use via my computer are also available when I use it on the go.

Finally, DoorLoop's software is clearly comprehensive, but still it looks and feels aesthetically beautiful and is super-fast. It seems like they already know what I am going to do next, that's how quickly pages load up.

If only their "notes" section allowed me to put in more characters. However, given my experience with their customer service, I called and told them this. Not only did they take my suggestion seriously, but they also told me that they would pass the request along to their development team to get that change on the schedule.