Centerpoint Connect - Avis

Prior to Centerpoint we were using several different software's along with several paper systems. Centerpoint made it possible to replace our paper folders and keep our files organized online. We're also able to keep better track of our leads and ongoing jobs. The team at Centerpoint has also been so friendly and helpful. [sensitive content hidden] is always very quick to respond to our questions/issues. [sensitive content hidden] is a great listener and trainer and works hard to personalize our training and software to match our specific needs.

It was difficult to understand everything that CenterPoint was capable of at first. We wanted to use Centerpoint to its fullest potential, but we were unsure how to do that. I think a written example of an in-depth workflow would have been helpful. (Including how to "pass" an opportunity back and forth between different team members during the sales portion.)

Field tech use and data transfer from the field.

Not designed for office use for field dispatch. Maybe would be OK if you have one man / crew going to one job each day.

Easyt to use for the pwer of program.

THe staff at Centerpoint.

Ties to ownership by another roofing contractor.

The ease of use and integration and most of all the customer service.

Quickbooks integration on projects has not worked.

I love Centerpoint Connect. I use it daily for our service department, and it makes everything so easy. From scheduling, to dispatching, to keeping track of prior repairs, and sending estimates for new one, it has definitely improved the way our department functions, and those improvements are incredibly noticeable in our bottom line.

I don't have any cons. They are constantly improving the service, and have always been very open to feedback, and do a good job at implementing customer suggestions.

We love the service side of the program. It is easy to use for the technicians and is seamless going from sales to final invoice.

Also, the customer service is awesome!

The filing for documents and photos needs improvement.

The support team is very fast in connecting with you to solve any issue.

That you can only delete one contact on a customers account at a time. Would be nice to be able to select multiple at a time and not one by one.

Able to effectively run a service division

It needs native apps and a better way to build reroof proposals.

Centerpoint Connect is user-friendly, intuitive, and dynamic. Our customers love the automated notifications that get sent to them to keep them informed. Everything is easily customizable and I love how you can go back and undo or edit things if you need to. The option to offer customers a login portal to manage their properties is something I'm excited to implement.

Knowing how to run certain calls through the system can be confusing. For example, learning the difference between a ticket, opportunity, estimate, and task and which option is appropriate at what point was confusing to me.

The thorough nature of the process helps everyone get the right information consistently.

It takes some time to learn, lack of an app.

CP is easy to use and combines all the functions of our roofing business into one place.

My one issue with CP is the CRM function could be better.

How easy it is to invoice customers and keep track of time.

Too many hidden buttons, take a while to find some things.

Just follow the step by step process and you are on your way. Awesome task and calendar features.

Still on the fence with the Change Order situation.

Our team looked at several options prior to choosing Centerpoint Connect. When we looked at all the pro's and con's, looked at the usability, customization, and client portal we knew that Centerpoint was the best choice. Once we started to deal with [SENSITIVE CONTENT HIDDEN] and his team they never let us down.

The sytem seemed complicated at first, then once we started using it what seemed to be complicated just became second nature. Coming from a completely different system that did not have all the features made it seem overwhelming.