Capillary Loyalty+ - Avis

Easy to be adopted by the Stores as it is per customized level of their interest.

Complex system from backend reporting point view

Ability to perform campaigns with extensive amount of conditions / filters without our employees having access to the customer database. Capillary team will actively follow up and provide suggestions to run more campaigns to achieve the ROI. The system also provides a large number of reports which makes analyzing the trends as well as campaign performance easy

We have 2 brands that are having different characteristics and we had difficulty to implement the same point scheme that we wanted to implement. I believe this was mainly due to the IDR currency having high values for every transaction. But we managed to do workarounds that achieve what we needed

The tools provided with the software are flexible and easily adapted to our needs.

Sometimes the technical support is not responsive on the weekends or holidays.

The most important thing is that the software is flexible and thus works at multiple levels for the organisation. At store level and at headquarters for different asks.
The ability to manage campaigns and deliver attribution is very important and Capillary has that.

Cross referencing multiple filters is not possible and requires the Capillary team to step in which is a bit of a letdown.
Also would love if they built it to be having a lead management to CRM flow.

The analytic feature allow us to explore history of customer transaction deeply. Enable us to make different promo for different customer

Flexibility to combine with other software that the software has is very limited. Our web wanted to connect, API connection is not available (or not applicable). It delays our company goal to have an omni channel .
We also tried to tied up our mapping software with this loyalty (member data address) also did not worked out
Apart from that The software is good, but the daily coordination with the team is slowing down due to languange barrier.
If you wanted to be a leader in d market , supportive and knowledgeable team to support client is a mandatory (knowledgeable and skillful person in charge )

Insights is the most used part of the software and i love the way all information is graphically placed. Moreover, all these data can be compared with time periods of our liking

Campaign deployment is the toughest and we have faced a number of issues at past to deploy even the simplest campaign by ourself.

Various filter options to segment customers, easy to access & customized reporting, can easily connect with customers via multiple platforms.

Also have option to gave coupon based discount to custom set of audience.

Looking to get more marketing channels inbuilts like Facebook Ads, Google Ads with proper ROI tracking mechanism in place.

Also to share transaction details with customer via WhatsApp. (with authentic brand name) (sms facility already available).

The best part about this product is its user friendly domain and their loyalty product ...

In our case there is no such cons but for small organization there must be customized and pocket friendly solutions also needs to be provided.

We can get the report super easily, more over we can add the other variables what we needed.

In the last 3 months, data not sync on time so it by the time I need to create the report, I need to wait long time.

User Interface is very good. Easy to understand

Not all modules open for the user. Specially Loyalty+. For urgent loyalty promotion setup, it has to send a ticket to the CS Hub

ROI delivery, s/f will get the aprox roi expectation and match close to it.

not more agile - some function need more flexibility to operate.

- Ability to add and remove different KPIs from the report.
- Create as many reports as required.

- Initally UI will look little complicated

Capilary system analytics tools give me an insight for reporting to management, we can create the dashboard in a few minutes.

The capilary report doesn't have a near-real-time dashboard, the report dashboard just H+1

the ease of deploying it and platform having good capabilities built in

the issues we faced like sync not happening in time

Allows me to see the impact of Marketing activities and helps generate reports

Reports do take time load, especially when selecting multiple filters

the team uses an impressive communication skills
constantly improving

many sites used instead of using one hub for all services.

Customer friendly it is and yes it’s nice

I am not sure what I don’t like or least