iMIS - Avis

The flexibility you have for customizing. You can create your own business objects, reports, queries, etc, but still fall back on the standard ones that come "out of the box." Very helpful for new users or people just getting started...or if you need ideas on how to do something. Can integrate with other products.

If you hire someone new, it can be hard to get them trained on all the features...especially if they have no previous database experience. It is also expensive; and different features have to be added on for extra cost. May not be the best option cost-wise for smaller organizations.

To be very honest we inherited this product from a previous staff. I believe that the implementation of this product on our end was poorly organized and thus, has lead to it not meeting our needs.

Over all we've had issues with the program set up not being fully comprehensive and thus, huge chunks of data are getting missed with our members

It's very friendly user. It captures everything I need for my fundraising needs.

I have nothing but good to say about IMIS.

The all in one packaging of tools that iMIS provides is very convenient to manage any no profit organization.

Extending an integrating iMIS can be costly and complex. There is always a need for expensive consulting to customize a feature.

If we're willing to pay a consultant to help us set it up, the possibilities for features and functions are huge.

Functions are unreliable.
The iMIS Cloud version is still in it's first couple years and there are still many bugs being worked out.
Billing, even "AutoPay" is heavily manual on the staff side.
For a small staff, iMIS just is not manageable.

Seems to be easy to enter information into the database.

Have issues with password reset and system admin errors. I think some of it is not cleansing the database but these are easy functions and should work regardless.

A single source of truth for our member data as well as the ability to build a website but to continually update and improve the site.

Not really any cons, you just need to learn to drive iMIS to work for you, we are in our 3rd year of use and 99% of our daily use is done within our own team with the odd support request for assistance.

Membership and Meeting Management is the most impactful tool in using iMIS.

Customization and flexibility. Anything that is outside the box is extremely expensive to program

I love the integrations with other software. Makes great use of our membership database!

The learning curve. It's not WordPress, so you can't go into it thinking so. However, it's easy to pick up and the more you use it the easier it gets.

It is easy to use, and takes care of everything we want in a CRM. There's out-of-the-box functionality as well as custom; it just depends on what you want!

A bit pricey, but sometimes that's necessary. Sometimes wish there were more out-of-the-box features! It can sometimes be annoying having to upgrade all the time to fix small things, but it's a necessary thing we go through for these types of projects.

Extremely customizable software solution with hundreds of data fields and related tables. The user support network is friendly and very welcoming. The National user group offers extensive training options. The reseller network is robust. Once you figure out your standard operating procedures, it works very well. There are a lot of standard web site templates and integrating the database to websites gives the ability to provide very highly unique experiences to highly segmented audiences.

Requires advanced knowledge of databases and SQL reporting. Be prepared to have consultants do much of the maintenance work. To get the web sites working very well, requires knowledge of a proprietary CMS. Finding job candidates with experience using the software can be a challenge and training costs will be higher for that.

This software is easy to use and frequent improvements time to time. Also regular webinars for keeping everyone up to date with latest functions or features.

This software sometimes behave weird and hang. It still has some improvement area in terms of automation or artificial intelligence.

It is centralize data collection, storage, and reporting system. We manage multiple state specialty societies and are able to have one record for individuals that are have dual memberships. This also allows individuals to pay dues for multiple organizations, and give voluntary contributions all in one place.

The reporting feature, IQA, can be very intimidating. Since one may pull reports from a single or multiple sections and data fields within the system, understanding how to obtain the desired data can be time consuming at first, however, with experience it is very easy to retrieve data quickly and easily.

The software allows is to maintain membership demographic information and organize the data in a way where staff have access to the information they need. Being able to create IQA for some of the requests has been most helpful.

While I understand everything off the the shelf isn't for every organization, more times than not, we've had to customize or build something totally out of iMIS to fulfill our needs. (i.e. our mandatory CLE tracking for each state is different. There's no flexibility in the iMIS CEU tracking for us to be able to do this in iMIS)

The fact that it is written for Associations is good as most database management programs are not. It can also be customized to fit needs.

It is sometimes a little frustrating running reports.

The system is pretty intuitive and easy to use, to customize and to report out from. Flexibility to customize data collection and reporting, seems to have much more capacity than how we are using it, and each update release captures information and data points pertinent with the changing landscape of today's associations.

Some missing reporting - it is a membership system yet unlike modules for meetings, orders, etc. it is not able to produce a membership receipt for dues payments through the system.
Also, some compatibility problems with exporting data to other vendor platforms. Can work around the issues, just takes a little bit more time and effort to make it work.

Has robust and well thought out processes. Incredibly supportive user community. Is committed to moving to web-based. Product development path has become more transparent.

The web-based front facing UX still complicated but is getting better. This is not cheap and needs a lot of third-party support to get full functionality expected of systems in today's market.

Everything we need to know about our members in all in one place.

Ability to integrate information about State Legislature and Ethic Reports