Exercise.com - Avis

Great platform and very customizable. Works well via mobile app, tablet, and desktop.

Our business functions differently than 99% of other fitness businesses so we need different features that aren't always available. However, the Exercise.com team has done a good job responding to our requests and developing new features at our request.

The software is very intuitive, does many tasks, and fits my business well.

Because it is so robust, it takes awhile to learn and understand all the features to use them to their full potential.

My rep is nice and I think she has put forth a good effort.
They created a decent app for us, but the usage is limited

The software is VERY clunky and not at all intuitive. It's very hard to find features that are hidden behind others. Overall it is very limited and unless you fit their specific structure and design it is inflexible. Titles and names of things have to remain what they have deemed. For example, everything must be labeled a "package" even if it's a single service. Employees must be "trainers" since you can't change titles.
The company promised us a solution that didn't exist. I feel like it was a bait and switch.
After months of using the software I still struggle to find certain features because they are in such an odd place.
The "reports" are unreliable and inaccurate. If I run different reports for the same thing I get different numbers. There are no charts or graphs to view the data.

Software offers everything that you need to help your clients to improve their fitness

If you need to change anything related to branding you have to summit again to apple and cost extra money

Integration with our complex business model. The platform offers solutions for everything that we need (payment processing, programming, scheduling, assessments, video uploads, etc). I was pleasantly surprised to learn that we can have an all-in-one solution through exercise.com, especially after speaking to other companies that were not able to meet our requests.

As previously stated, our business model is a bit complex from a scheduling standpoint. We are currently working through this challenge, and while a solution has not yet been reached, I am confident that the team at exercise.com will come up with one!

I finally made the jump away from MindBody (amen) and went with Exercise.com. The process from beginning to launch has been seamless and truly helpful. [SENSITIVE CONTENT] actually gives a sh*t and has helped me every step of the way.

Some scheduling hiccups but they will be corrected.

I switched all of my clients over to exercise.com this month and had a ton of questions that came up unexpectedly. The customer service I received was phenomenal- they answered all of my questions in a timely manner and they go above and beyond to make sure I’m all set. A video was specifically made for me (from my own page) explaining every step of the process for a question I asked.

Some of the functionalities are a little tedious. I can’t copy and paste workouts from one client’s calendar to another clients, and I also would like to switch someone’s billing date easily without having to cancel/re-subscribe them.

I love that the package I have allows me to do so many different things from challenges to monthly to workout of the days as well as managing clients and billing!!!

I was a little nervous on the price being that I’m just launching an ap for first time.

Its ability to be customized and tailored toward my fitness model and business needs.

Scheduling is a little off from the desktop version to the App but the support staff is great with assisting to clean it up.

I'm new to Exercise.com and I had some trouble navigating at first. There is so much you can do with this platform that it can be overwhelming. I put in a request for help with an immediate concern and I was shocked to receive a near immediate response from their support team member [SENSITIVE CONTENT HIDDEN]. She was very helpful and great to talk to. She helped remediate my concerns along with others. Two weeks on exercise.com and so far so good...

There's some glitches in the program, but they don't result in data loss and the support team is wicked eager to help and remediate any concerns you have. Thanks [SENSITIVE CONTENT HIDDEN]!

I like how everything is all in one place, the schedule, appointment making, all the files for each of our athletes and all information/ assessments we completed will all be in one place. It is used friendly and so far I have felt very supported in my journey

Just trying to figure out how to get everything with the app up and running has been a little more challenging since I don't have a background in technology.

The support staff is readily available and willing to assist with the custom build out of our account.

There are many features to sort through.

Adapting to any new software can be complex, but I love the support we get from Exercise.com. Whenever we've had challenges or certain features we needed, they have worked hard to address our feedback and have actually launched many of the new features we've requested. Overall, we've been able to create the experience we wanted for our programs using this software.

We had some unexplained bugs when we first started out (purchasers were having issues with their programs getting messed up), but we were able to resolve them (again, the support is very good). The biggest issue we have now is that when we send emails to product purchasers, those emails show up in the app as notifications, but they show up in HTML code! We had to move our emails out of exericse.com to address this.

This is the first exercise programming software that actually saves me time and allows me to use template options with alternate exercise choices.

Some of the user functions are not intuitive and there are more steps in certain processes than necessary. I also don’t like the messaging function.

The product is easy to use, and the Exercise.com development team provides custom solutions to help us provide the highest quality service to our customers.

I love the product! I have been delighted with the product.

The software is intuitive and easy to use.

How the software handled adding products that will be charged for. Initially the products were listed in the order added with no ability to change the order or logically group products. However, exercise.com is making enhancements to improve this.

Just want to say a huge thank you to [SENSITIVE CONTENT] and the rest of the Success Team for all of your ongoing help this past 6-8 months.

I came to Exercise.com with high expectations, and you've exceeded all of them.

Even more importantly (to me), I have new and old clients saying "wow" almost every single day as they discover the functions and features of the software. It's been challenging, but really fun.

I still have a lot of work to do to get it where I want it to be, but I'm able to provide value to my clients that I never could, before now. I feel very grateful for your patience, responsiveness and help to gradually get my business set up exactly how I want it to be.

Took some time to understand it and get set up

What an amazing experience and incredible platform! [SENSITIVE CONTENT] has been phenomenal in helping us get our custom branded app set up at lightning speed! I'm blown away by the amazing customer service of this entire team! Not only is the platform incredible but the service is world-class. From [SENSITIVE CONTENT] this has been the best! Highly Highly recommend! Thank YOU

Not sure yet - still learning it. Wish it was a little "prettier" aesthetically but that's just because of what the clients are used to from Trainerize

The easy user ability and all my clients love using the software.

I don't have anything to say at this time but will let you know.

I love this software from a coach and sports performance perspective. You can completely customize what metrics you want your athletes to track rather than just the generic weights used like most software. This software allows us to program and track what really matters in a way the is easy and accessible to the coaches and athletes.

It took a little bit of time to figure out and set up but once we did we were able to make it really user-friendly.

This is a great alternative to having an app built from scratch and investing multiple 5 figures.

They got me up and running quickly and were very receptive to any changes that I wanted made (short of adding specialty one-off custom features that required significant development).

I've been working primarily with [SENSITIVE CONTENT HIDDEN] who's customer service is exemplary. She's responsive, detail-oriented, and is good at strategizing solutions to make the app function best for my clients.

Highly recommended!

There's an initial learning curve; some tasks aren't intuitive and could be streamlined a little more.

Starting up at Exercise.com has been awesome! I was in contact with the team about a year ago but decided to hold off on onboarding and to pick it up the following year. Within minutes of emailing them, Sage replied back and was ready to get me back up and started! Since then Sage has been relentless in making sure I have the best onboarding experience! Dealing with Apple support, making sure the little details in the app are up to my liking, and just an overall willingness to help! It's been a breeze so far with Sage, and Abbie has helped me a lot so far as well with making sure I know what everything does within the app on the backend. They're all very knowledgeable about the app and user experience, and how it can help my business. Big investment but know it'll be worth it. I'm in good hands! Looking forward to everything else.

Big investment! But I believe it's worth it.

The fact that it’s white label and the follow up from the customer service team.

It’s very customizable and it’s possible to get lost in the details.

I am able to use the software to manage my Personal training clients while also setting up programs to have purchased on my website.

I haven’t really ran into any issue with the software itself I would just say one drawback is only being able to have 50 clients signed up

The software is great. It has the features I need and has a usable design for someone who doesn't spend every waking minute behind a computer.

There are some features that could use some advancement to be of greater usability. But the team seems to take recommendations into account.