Daxko Operations

4,4 (75)
Donnez votre avis!
Logiciel de gestion des adhésions pour les organismes à but non lucratif

Note globale

4,4 /5
(75)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,1/5
Simplicité d’utilisation
4,3/5
Support client
4,5/5

88%
des utilisateurs recommandent cette application
Classer par

75 avis

Utilisateur vérifié
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great product

Publié le 2019-10-20

Overall it is a lot better then the previous program we have used

Overall it is a lot better then the previous program we have used

Avantages

I enjoy the versatility of the software. We utilize it for both program registration and our membership department. I use it daily and it helps to streamline the process.

Inconvénients

Program creation takes a long time. It doesn’t allow for many short cuts, or deleting of a product once you have created it.

Sam
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Member Data, Billing, 3rd party Billing, Childcare/camp and program tracking, Fundraising -...

Publié le 2019-09-12

Overall this software does a great job with our Operations, Billing, and Fundraising . What I...

Overall this software does a great job with our Operations, Billing, and Fundraising . What I really love is how it imports directly into our Daxko Accounting software.
It is also very logical and easy to figure out as the Daxko Help Center has a lot of self training so users can learn as much or as little as they want.

Avantages

Like the Title says, Daxko Operations contains our member data and contact info, does our membership dues and program billing, including corporate and 3rd party billing which you can link to individual members. Tracks our childcare data required for State Licensing, tracks our programs, camps, registrations and payments. We run our Fundraising campaigns out of Daxko Operations as well. My favorite feature is actually the people behind the software - customer service and the engineers as they always help when I need it, they listen to features I need and create them. It's like having our own people but at an affordable monthly rate.

Inconvénients

There are a few things that are not linked that I think should be linked. Some of these I've contacted customer service and they made it happen.

Amy
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Data Nightmare

Publié le 2024-01-05

Besides a few friendly representatives who are quick to respond, my experience using the product...

Besides a few friendly representatives who are quick to respond, my experience using the product for historical data that I need for grant reports and our annual report has been truly awful.

Avantages

- Phone Representatives are friendly and transparent when they do not have answers.

- They are at least attempting to have an organization specific report.

Inconvénients

- Representatives often do not have a way of assisting and cases aren’t resolved

- “Not for Historical Data”

- No way to track demographic data for activity check in

The list goes on, I just don’t have the characters for it.

Nyisha
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Probabilité de recommander le produit 10.0 /10

Easy peasy

Publié le 2024-03-05

Avantages

The ease of learning and using the system.

Inconvénients

None. Daxko is very easy to learn and navigate, there are no cons for me.

Réponse de Daxko

Hi Nyisha - thank you for providing feedback on the ease of using Daxko for your community!

Missy
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Overall Review

Publié le 2022-10-24

Avantages

Operations is very easy to use and understand. It is pretty straight forward and allows for notes and information to be added to each member.

Inconvénients

We should be able to send an email to all the active members in the system through Operations.When doing invoices, we should be able to mark an invoice so it will not be produced each month but leave on the account.

Justin
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 10.0 /10

Dream Software

Publié le 2019-01-15

A few years back when we first began exploring new software to improve our member experience, we...

A few years back when we first began exploring new software to improve our member experience, we had many checkboxes that needed to be met. Daxko Operations was the one and only that accomplished all needs. The most powerful experience we have in using Daxko Operations is the support of the Daxko Team. When we have a vision, or would like to customize our software experience, Daxko is ready for us an works with us. It's more than just a software; it's a dream scenario and partnership that helps us stay at the forefront ahead of our competition. The time it took to build and customize our platform, train, launch, and grow was faster than anyone in our organization could ever imagine.

Avantages

Daxko Operations is the software of the future, operating in the now. Fully integrated, Daxko Operations allows our organization to have a complete snapshot of their entire story and journey. Combined with its ease of use, Daxko Operations is the most intuitive software that allows us easily create new accounts, process registrations, and report on our successes and KPIs. The turnaround time to train both our large organization and most importantly our client base was instantaneous, far exceeding our expectations. As a key member of our senior leadership team, I cannot be more appreciative of the usefulness of this software allowing us to take our membership experience to the next level it is today.

Inconvénients

I can proudly and confidently say that there is nothing we like least or dislike about the software.

Christina
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

User friendly and gets the job done

Publié le 2017-10-03

Our membership staff love working with Daxko Operations! Everything is fairly easy to navigate in...

Our membership staff love working with Daxko Operations! Everything is fairly easy to navigate in the system and as a result, balances and account information is accurately reported to our members.

Avantages

Daxko Operations is an awesome membership/program software that does a fine job with keeping track of accounts and is easily customizable to fit the needs of any non-profit or membership based business. I have been working with Daxko for over 5 years and never had any issues. It runs faster and has less glitches than other membership software I have used in the past at other companies.

Inconvénients

I don't have any complaints about Daxko myself. I do have a co-worker in a different department that wishes members could login and pay their balances online and then that be communicated back to her via email when someone makes a payment. I think Daxko Operations may have a feature like this, but we don't currently use it so I'm not sure exactly how it works.

Paul
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

I used Daxko for about 4 years, and never had problems with it. It was very efficient for me.

Publié le 2018-02-12

An easy, efficient registration system for classes, programs and events.

An easy, efficient registration system for classes, programs and events.

Avantages

I set up programs for members to enroll, and the features allowed me to easily change the dates every time a session ended. This cut down on some much administration time because I didn't have to set up a new program from scratch every session.

Inconvénients

From time to time I had complaints from members about the complicated process of enrolling in one of my Daxko programs. It was easy to use for me, but not for my new members.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Great for companies that need a membership software.

Publié le 2018-08-28

Overall positive experience. Daxko Operations is easy to navigate and use even for someone who is...

Overall positive experience. Daxko Operations is easy to navigate and use even for someone who is not computer savvy.

Avantages

Daxko routinely updates their software and their Daxko Community Help Center has a vast amount of articles that are also helpful.

Inconvénients

There have been a few instances where reports do not export correctly.

Lauren
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Daxko Review

Publié le 2024-05-08

Avantages

User friendly, easy to understand, like the interface

Inconvénients

minor issues with bugs and updating classes

Edwin
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Perfect for our members

Publié le 2022-10-17

I have worked with multiple YMCA associations. This is my first that has used Daxko and I cannot...

I have worked with multiple YMCA associations. This is my first that has used Daxko and I cannot compare the ease of use, functionality, and overall experience between Daxko and the other systems I have used in the past. Daxko wins by a mile.

Avantages

This software system is easy to use, both on the point of sale and administrative side as well as allowing members to access their accounts. Functionality is ideal. Comparatively speaking, it is the #1 software system I've used in this industry.

Inconvénients

I would like to see information capturing when we are registering multiple members in the same program so that we are not having to repeat entering the same information.

Lyndsey
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

All Things Daxko

Publié le 2022-10-11

I am 90% satisified with Daxko Ops. I really enjoy the webinars being offered to assist me in...

I am 90% satisified with Daxko Ops. I really enjoy the webinars being offered to assist me in becoming more proficient.

Avantages

By far I value the ease for pulling reports and event/participant data. I rely on the the two functions daily...they make my world go round and when they function properly my day is made.

Inconvénients

With the facelift that Daxko Operations just received, finding certain functions has been challenging.

Larissa
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Honest Review

Publié le 2022-10-11

Avantages

I like that is user-friendly. When we have any questions or doubts, it is easy to log in to the help center and find answers. If you are still not satisfied with the answers, we usually email customer service and get a quick response.

Inconvénients

Sometimes the information or updates are not done quickly.

Josh
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

Ever-evolving, responsive software with great service!

Publié le 2016-03-31

We've been Daxko customers for nearly 10 years now. While not perfect (then again, what is?), the...

We've been Daxko customers for nearly 10 years now. While not perfect (then again, what is?), the software platform, customer support and service, and the evolution of the software is second-to-none. As a mid-sized YMCA association with numerous branches, Daxko Operations provides a very robust and versatile membership system that helps to streamline tasks and processes. Further, the thorough custom reporting aspect and stock report library provides a near limitless way to organize data to help enhance our day-to-day jobs.

Through the Daxko Community, an extension of Daxko products that allows for an exchange of ideas, suggestions and complaints with other users in a forum-based platform, others can share experiences, troubleshoot for others, but also communicate with Daxko staff to express suggestions or ideas for software improvements.

Every interaction that we have had with Daxko Support has been positive, prompt and courteous. They go out of their way to expeditiously find solutions to any problem with strong follow through. Through their Road Map, users can get a good feel on the direction the software is heading, both in the short term but also the long-term.

While there are a number of small things we would like tailored for our association that aren't currently possible, they do an amazing job with doing what can be done and providing creative suggestions to accomplish the ends we are looking for. Great product and would definitely recommend to other Ys looking to change software vendors.

Dawn
Note globale
  • Secteur d'activité : Services et installations de loisirs
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

I hope this Helps

Publié le 2022-10-20

Avantages

I I like the fact that not group ex and Daxko are linked in together so it is easier to find what our members need

Inconvénients

The constant Changing of the Software. We never get told we just hop on and there is something new to learn

Melissa
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Daily user for the last 4 + years

Publié le 2022-10-25

Easy to use wish all daxko products worked together well

Easy to use wish all daxko products worked together well

Avantages

Easy to use and to train others to use.

Inconvénients

The changes and moving of key features I use daily has slowed us down a lot.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Daxko is Great!!!

Publié le 2019-02-12

Avantages

Ease of use. Ability to navigate easily between features.

Inconvénients

Some of the reporting doesn't work the way I need it to.

Lindsey
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Satisfied Long Time User

Publié le 2022-10-17

Avantages

The functionality is great and using the system is easy once you have been shown how to do something step by step. Easy on boarding using this system.

Inconvénients

While changes and upgrades are necessary to keep improving a software a quick guide on changes would have been beneficial to the users (one was not supplied to us by administrators).

Tanelle
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Dasko

Publié le 2022-10-16

its been okay I just wish they would stop moving stuff around

its been okay I just wish they would stop moving stuff around

Avantages

Its not hard to uuse. Its simple and if you play with it enough you dont need any training to teach you.

Inconvénients

I hate the fact that they keep moving stuff around

Frank
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Non Profit Utilzation

Publié le 2022-10-24

Manual process.

Manual process.

Avantages

Accounting History tracking and reconciliation.

Inconvénients

In ability to create and track camp programs

Michael
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

Top Notch Operations Software

Publié le 2016-03-30

I have been using Daxko Operations for over a year now, and have found their software to be top...

I have been using Daxko Operations for over a year now, and have found their software to be top notch. While no software is perfect, what is lacking is definitely made up for with their outstanding customer service. With a great community message board that the Daxko staff actively engage with, we are able to get the answers that we need. Daxko is constantly improving their software based on current technological trends as well as input which they value from their customers.

This software is easy to use and the reporting system is fantastic. I would recommend this software for any organization looking for an efficient way to manage their membership, child care program or camping programs.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Sports
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Review JMiller

Publié le 2024-03-05

Avantages

Ease of use was the most important feature offered.

Inconvénients

Payment malfunctions were very inconvenient.

Réponse de Daxko

Hi there - thank you for taking the time to provide this feedback! We understand that payment malfunction can be frustrating. Please know our team takes these issues very seriously and are always here to help navigate these issues with you.

Susan
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

I have worked with Daxko operations for 10 years!

Publié le 2016-03-23

I find Daxko operations to be user friendly and easy to navigate. If I do have any questions or...

I find Daxko operations to be user friendly and easy to navigate. If I do have any questions or concerns the customer service center is quick to respond and always helps find the answers! My part time staff find this program easy to use as well. We love the access to the Daxko training site and the self paced trainings that are available to all staff. Great all around program!

Darlene
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

Great for YMCA Processing!

Publié le 2016-04-01

Daxko is a great company to serve our YMCA operations. We especially appreciate their quick...

Daxko is a great company to serve our YMCA operations. We especially appreciate their quick customer service team!

Owenne
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

Great Customer Service!

Publié le 2016-03-29

Daxko has been a great switch for us and the customer service team is so friendly!

Daxko has been a great switch for us and the customer service team is so friendly!