YourMembership - Avis

I really appreciate the availability of customizable options to meet ever changing needs of our organization.

Staff resistance to embrace the change to a new system or to learn the new features that could save them time. Any software issues that are brought up with YM are usually already in the works and they are very receptive to suggestions for future upgrades needed.

It's literally an all in one platform, I can do ANYTHING with Yourmembership for my organization. This kind of robust product doesn't come with a robust price tag it's price fairly and affordably.

Another upside, is we can have a beautifully designed website thats mobile responsive and its all a part of the yourmembership product. This eliminate the need to have to find a contractor to build us a wordpress site.

There are some things in the backend/product that could still use updating but I know it's something that the YM team has told me they are planning in their roadmaps for the future. (Groups, forums, and blogs)

Software has some interesting features, but not all were useful to our organization. Best pro: it's very easy to maintain a decent looking public facing website. Email marketing tools are excellent.

After the initial six-week set up, we were pretty much left to the wolves. We hired one of their recommended consultants to help us prepare our database for implementation to the system, but our dues schedule was too complex to be completely integrated, so we were forced to maintain two databases (one for membership services and communications, and the other for financials -- not an ideal setup, to say the least, but we were too far in to quit). Due to the difficulty for obtaining quick support solutions, our staff never fully bought in. Dealing with YM's customer support was always was hit or miss -- it really depends on your issue and which YM support member you reach. This isn't easy to control. To obtain support, you must create a ticket, which is prioritized by the company's support team , who then answers in order and/or importance. Answers to questions can take 48 hours, which is frustrating. The upshot for our organization is that we ditched YM after 3 years. On top of all that, the cancellation process was a bit murky as well, and we were even charged several months after we moved on to another AMS. Some of the blame for that was on us, but YM certainly didn't help clear the waters with the cancellation process. Overall, I can not recommend this software provider.

I like that everything we do is in one spot! We are able to manage our website, database and memberships, as well as events all with YM. I also have found it quite user friendly which is nice when I do not have much time to devote to figuring out how it works.

I wish it were a little easier to see our membership numbers but we have more than one organization represented in our database so I'm not sure if that's possible and I have not had the time to talk through with YM what our possibilities are with finding a solution to something like that.

YourMembership is a comprehensive solution for small to mid-size associations. It handles most functions on its own and plays well with other systems via API.

Some dislikes include the website (I'm not an html coder; this should be easier); integration with QuickBooks; inability to dedupe or merge nonmember records; too few renewal reminder options; customer service. Customer service if you can get on a chat is usually pretty good. If you can't, it takes forever. And if anything goes to another tier you'll never get it resolved. I've had something with Tier 3 for over 18 months.

YourMembership is almost entirely customizable, and their support team is always available to help. Once setup, I save hours a week by pulling customizable dynamic reports and by reviewing the critical information on the dashboard.

I find the email blast portion is clunky. I cannot duplicate a campaign and the HTML editor and preview show the page differently than when it is sent out. I've learned to review the campaigns from several platforms outside of YM to preview.

There's really nothing I liked about the software. Maybe the nostalgia since it reminds me of cold fusion in 1999. Time to move into this century YM.

Everything! It not user friendly, the price is off the charts for old software that recently got hacked yet again, and it's written in code that was retired long ago. This software has wasted so much time and energy for my staff to try do anything on the platform. It's pure junk.

YM has amazing features to keep the work easier to do and accommodating in terms of time and money. The events feature is what i like the most followed by the membership dues and online store.

Please improve the events with sessions section in terms of certification obtained after attending such. We should be able to distinguish who attended what session.

Easy to update website from the database side.

For a membership based program, it's lacking in simple reports to pull quality data; creating an event is very challenging; and customer service seems to be too busy to help...either doesn't answer same day or rushes you off the phone. They want you to fix the problem. I love being able to do my own thing and learn about the database; however, sometimes you need help. They do not like to help.

Webpages and meeting pages are fairly easy to setup.

Reporting functions are very limited and not user friendly, particularly in the event side.

It is generally simple to edit a webpage. Finding a member is generally also simple. The integration with the website is OK BUT you are on your own for design.

1. slow support
2. staff that don't follow up or inform you of support status for DAYS when you have an outage
3. The API is quirky and constantly giving us issues that our third party always finds is YM's issue. We were recently down for 3 days because they couldn't white list an API return URL properly.
4. Get ready to be just a number.
5. Calendaring features for recurring events doesn't work. You configure 8 events and it shows 4 online leaving you the option of configuring every event individually IF You want it to work correctly.

I like that key features and functionality are under one platform. And that you can set up pages to edit from both the front and back end of the website.

Some of the functionality seems outdated (ex. unable to attach documents when sending a group email within a specific group). I think YM is set up to best manage member records when created in YM. Importing a detailed member database as I have to do is not easy in YM. Based on my past experience, deleting a group is beyond tedious and difficult. The member search function is sometimes quirky (ex. the member included their middle name initial, but you didn't include in the search, you get "record not found"). There are some features that are located in places that are not intuitive (ex. group management is under Website/Social but you first have to go to Features.

I have very much appreciated YM's support team. They gave speedy, clear, and very informative responses to all my questions. They are kind and professional, and I’m glad we had the opportunity to work together on PSI's website redesign. They led us through the process and were helpful at every step of the way.

This is great software for people who like WYSIWYG (what you see is what you get), and don't want to have to worry about the technical details. If you're the type that likes to peak under the hood have maximum control, this isn't the solution for you -- that said, the support team has been very responsive at making changes to aspects of the website that we don't have control over as the customer.

For association management, this product is the perfect function and price point. While some websites could maybe offer more graphically or fancy options, with non-profits this product helps provide the exact functionality needed as well as an ease of use to make updates and changes.

Sometimes the functions are hard coded (a lot of language on the forms or store purchases), but there is always a way to workaround the features that are hard coded, so we don't find it a severe issue, especially with the cost.

I can easily pull up needed information to help make management decisions. I can also create reports that are useful to my specific needs in addition to good number of system generated reports that can be used as is or tweaked to my specific needs.

In the report section, the wealth of reports can be overwhelming. I find the ability to create reports to be cumbersome.

I love it because it has capabilities for managing membership types, dues, events, groups, communications. The look and feel is great and it's pretty intuitive. The ability to sell merchandise and event tickets is really helpful and I can create a CRM of non-member types is really helpful too. Terrific tech support, when I call, they help me. That is HUGE.

I can't think of anything it won't do for me, it's just what i need to manage my members.

It meets all of our basic needs for an association software management.

YourMembership has constant issues with performance or being outright down. We understand that there are going to always be issues that pop up when dealing with technology. The latest issue has lasted 3 days and for most of that time our website has been completely down.

None. This software has caused nothing but issues for our client in the two years we have been on it. They are not happy. We also had to buy an add-on of Informz just to be able to send emails to our members since YM is BLACKLISTED. Funny they mention it AFTER we signed.

Everything. Frankly, while I write this review as the software is down again. Don't expect any ease of use, don't call for support; they won't answer and will take a few days to return your call. Every setting is so hard to find, complex and hard to understand. It is not meant for membership managers.

I like the easy event set up and registration process.

Formatting pages is difficult for someone who does not have experience with the program.
We have difficulty having members lapse and come back to membership, registration becomes a nightmare.

Given that this is my first experience with membership software, I have heavily relied on YM's high quality integrated tutorial videos and indexed knowledge database. When I have a unique problem, I receive very quick and quality responses from support staff via the integrated email system. For more complex questions, YM readily offers support via telephone calls.

I don't have full confidence in the bulk email capability in terms of the recipients' capability to receive. Admittedly, problems may or may not be the fault of the software.

The BEST thing is the support. I love that there's a Q&A session daily where we can ask our specific questions. I like the way the invoices work and how the promo codes and events are built.

I wish the front end looked more contemporary. I also wish there was a way to manage membership for parents who register children for membership.

Once set up, extremely easy to use. The membership directory is a lifesaver as well as online event registration.

Getting this setup was extremely difficult and timely. However the support team was helpful. Once in a while there are some issues with software not working or the YM system will go down altogether but they are quick to respond.

The software is easy to use once you get used to it.

It takes some time to get used to the software. It is difficult to add flyers/images to our events...very time consuming.

It was user friendly and feature heavy however most of the features were not useful to us.

The features seemed a bit antiquated at the time