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Pabau - Avis

Pabau

4,6 (501)
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Gestion de cabinet médical pour les médecins
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Note globale

4,6 /5
(501)
Rapport qualité-prix
4,4/5
Fonctionnalités
4,5/5
Simplicité d’utilisation
4,4/5
Support client
4,5/5
92%
des utilisateurs recommandent cette application
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501 avis

Milad
Milad
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Software

Publié le 2024-12-20

My overall experience with Pabau has been excellent. It’s a reliable and feature-rich software that...

My overall experience with Pabau has been excellent. It’s a reliable and feature-rich software that has greatly improved the efficiency of managing bookings.

Avantages

What I liked most about Pabau is its intuitive interface and the exceptional support team that’s always available to assist with any issues.

Inconvénients

Sometimes the software can feel a bit overwhelming due to the sheer number of features, but it’s manageable with time.

Stephanie
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Give it a shot! It’s amazing!

Publié le 2024-08-27

Extremely attentive sales, integration, and training team members. Very helpful videos available...

Extremely attentive sales, integration, and training team members. Very helpful videos available anytime to obtain answers to operations questions.

Avantages

Easy to use. Patient friendly. Online booking. Automated processes taking busy work off of the team. Extremely attentive and helpful Pabau Team committed to ensuring your success with the software.

Inconvénients

Two way texting not yet available.
Integrated Labs not yet available
Unable to send control substances with eRX requires a 3rd party option.

Réponse de Pabau

Hi Stephanie, thanks for the review - we are very happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7:
- Pabau Academy (200+ lessons) - https://academy.pabau.com/
- Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/

You can also get instant support via https://pabau.com/support-centre/

Thank you again. Your feedback helps us improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Bobbie-Jo
Note globale
  • Secteur d'activité : Cosmétiques
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Pabau meeting success

Publié le 2025-01-31

As always an excellent experience, timely and convenient

As always an excellent experience, timely and convenient

Avantages

Convenient and easy meeting, all needs met. Thank you.

Inconvénients

Always have really good experience can’t see any negatives

Sadiq
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Pabau for an Aesthetic Clinic

Publié le 2024-05-24

The onboarding process was very slow for a brand-new clinic with no data to migrate. Most of the...

The onboarding process was very slow for a brand-new clinic with no data to migrate. Most of the support staff have limited knowledge and are unable to provide immediate assistance. The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the public. Many features in Pabau 2 depend on the original Pabau, requiring tweaks in Pabau 1 for them to function correctly in Pabau 2.

Avantages

I found several aspects of Pabau particularly beneficial:

Online Booking System: The ability to create links for specific treatments is a standout feature. It simplifies the booking process for clients and allows for targeted promotion of particular services.

Cloud-Based Platform: The cloud-based nature of Pabau ensures that data is securely stored and accessible from anywhere. This enhances flexibility and convenience, making it easy to manage appointments and client information on the go.

Inconvénients

System Performance: The system can be quite slow at times, which impacts efficiency and productivity.

Onboarding Process: The onboarding process is also slower than expected, which can be frustrating for new users eager to get started.

Customer Success: The Customer Success experience leaves much to be desired mainly because Customer Success staff were not trained on Pabau 2 features or how to use them.

Customer Retention Focus: Customer retention should be a core aspect of every interaction. Ensuring that users feel valued and supported can significantly improve overall satisfaction.

System Bugs: There are still multiple bugs present in the system despite it being in the production environment. Addressing these issues promptly would enhance the user experience and reliability of the platform.

Réponse de Pabau

Hi Sadiq, thanks for the review. To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/

Regarding your feedback: We've been working extremely hard on the development of new features and overall system speed. Although rare, let us know if you run into issues.

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Azadeh
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Nice experience

Publié le 2024-12-20

It was a great idea switching to pabau from another platform

It was a great idea switching to pabau from another platform

Avantages

Overall its a great experience working with pabau

Inconvénients

It is a little bit confusing at the beginning

Abdullah
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Amazing user-friendly software

Publié le 2024-08-30

Overall, I really like this software. This is a fantastic user-friendly software, Has loads of...

Overall, I really like this software. This is a fantastic user-friendly software, Has loads of options that you can choose from. Also, you can make your own templates which makes it very easy to work on. Quick and easy templates that make your clinical job very easy. I have worked with many other softwares like Spectrum and SOCRATES Etc But I found this one quite helpful and easy

Avantages

Friendliness to work with, user-friendly software. Gives you loads of options and you can have your own plans which is really fantastic.

Inconvénients

Initially induction, I was left on my own and it was quite frustrating. Also, the amount of time it took to set up and everything was not easy.

Alternatives envisagées 

Socrates

Pourquoi passer à Pabau

Price mainly is it was quite cheaper as compared to the other one

Réponse de Pabau

Hi Abdullah, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! Regarding your feedback, to maximize your Pabau account, book a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/

You can also get instant support via https://pabau.com/support-centre/

Thank you again. Your feedback helps us improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Erika
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best business app

Publié le 2024-11-26

Great experience, really enjoying what pabau can offer to our clinic.

Great experience, really enjoying what pabau can offer to our clinic.

Avantages

Easy to work is like next generation app for clinics , has everything in ine for clinics

Inconvénients

Would love if pabau would have phone line so if problem could call .

Luka
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Streamlined and Efficient – A Must-Have for Any Clinic!

Publié le 2024-12-18

Avantages

Pabau has been an incredible addition to our clinic operations. The ability to book appointments effortlessly, securely manage patient data, and track their entire journey has been a game-changer. It’s user-friendly, intuitive, and makes our day-to-day tasks so much more organized. Our team and clients love the smooth experience! Pabau truly helps us provide exceptional care without the administrative stress.

Inconvénients

Nothing - set up process is easy and full support is provided!

LUKE
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Decent app

Publié le 2024-11-25

Avantages

Structure and all in one service. Ticks the box

Inconvénients

NO CUSTOMER SERVICE have to wait days for an email reply then book an appointment ao of its urgent NOTHINGS getting fixed quick.

Arveen
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé toutes les semaines pendant Version d’essai gratuite
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Pabau - highly recommended!

Publié le 2025-02-26

Really good experience with setting up my account, has really helped to streamline my business set...

Really good experience with setting up my account, has really helped to streamline my business set up.

Avantages

Really useful tools and AI incorporated
Friendly and helpful team!

Inconvénients

I have not yet found anything to not like about the company/system

Natasha
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

[sensitive content hidden] deserves a pay rise!

Publié le 2024-09-11

Difficult with the technical side but have had a great experience with [sensitive content hidden]

Difficult with the technical side but have had a great experience with [sensitive content hidden]

Avantages

A lot of the automated features such as consent, medical, reminders, follow ups, reviews

Inconvénients

Difficult to learn how to use the system, but [sensitive content hidden] has been amazing and very supportive

Réponse de Pabau

Hi Natasha, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! On top of the support you've been receiving, to maximize your Pabau account, we would recommend booking a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7:
Pabau Academy (300+ lessons) - https://academy.pabau.com/
Knowledge Base (600+ articles) - https://support.pabau.com/en/pabau2/

You can also get instant support via https://pabau.com/support-centre/

Thank you again. Your feedback helps us improve.

Best regards,
Alex
Product Marketing Manager

Ryan
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Data Migration and Integration

Publié le 2024-08-14

Migration and integration is seamless. Staff are supportive and reassuring.

Migration and integration is seamless. Staff are supportive and reassuring.

Avantages

Marketing features. Client data management. Migration and integration support.

Inconvénients

Scheduling of staff. Enforcing deposits.

Réponse de Pabau

Hi Ryan, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including support around building comms, scheduling, deposits, AI, etc.) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free consultation (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Ellen
Note globale
  • Secteur d'activité : Cosmétiques
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Excellent crm

Publié le 2024-07-03

Good customer service, easy to use setup, easy to find information

Good customer service, easy to use setup, easy to find information

Avantages

It’s got mostly everything I need minus few features that are coming soon

Inconvénients

A few features aren’t ready that I thought were already functioning

Alternatives envisagées 

Phorest

Pourquoi choisir Pabau 

No gift vouchers packages Not intended for medispa

Logiciel antérieur 

Cliniko

Pourquoi passer à Pabau

Easier use of system Cheaper monthly fee

Réponse de Pabau

Hi Ellen,

Thank you so much for your review - we are thrilled to have you onboard!
We're constantly rolling out new features and updates – keep an eye for our newsletter!

As a reminder, you can book a call with our Success team anytime to make sure you are getting the most out of our system:
UK hours: https://support.pabau.com/meetings/pabau/success-meeting
US hours: https://support.pabau.com/meetings/pabau/success-meeting-us

Best wishes, Thiago

Emma
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Pabau Support

Publié le 2024-03-18

I’ve personally been very pleased with the support. Generally issues are resolved quickly.

I’ve personally been very pleased with the support. Generally issues are resolved quickly.

Avantages

The ability to market to clients based on treatment criteria & the reporting function is excellent

Inconvénients

Setting up templates isn’t straightforward if you’re used to using Windows

Alternatives envisagées 

Phorest

Pourquoi choisir Pabau 

It was limited in functionality and the business outgrew it

Pourquoi passer à Pabau

I felt it was more appropriate for our type of clinic. Phorest seemed more appropriate for a hair or beauty salon

Réponse de Pabau

Thanks for the review Emma - please ask anyone else in your team to also leave an honest review!

Also, while I am here, make sure you have checked our new lessons on https://academy.pabau.com regarding templates and remember you can book 121 success meetings who can help you do this here:-

https://support.pabau.com/meetings/pabau/success-meeting

https://support.pabau.com/meetings/pabau/success-meeting-us

For anyone else considering Phorest - check here https://pabau.com/compare/phorest/

Jason
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Pabau switch success

Publié le 2024-11-22

It has been a good experience and it's great there is always someone you can contact

It has been a good experience and it's great there is always someone you can contact

Avantages

has all bases covered and continues to develop

Inconvénients

There are still some features in development.
I would like more free marketing as this is another expense that other systems do not charge for

Tracy
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

A good CRM for clinic management

Publié le 2024-07-15

Avantages

Pabau integrates with multiple apps well including iCal, stripe, Mailchimp etc, can switch in between companies and clinic locations easily

Inconvénients

The SMS system is much more costly than other platform

Alternatives envisagées 

ClinicSoftware.com

Pourquoi passer à Pabau

Price and familarity with the software

Réponse de Pabau

Hi Tracy, thanks for the review. To help you with the setup and get the most out of Pabau (including help with integrations) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):

- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

You can also get instant support via https://pabau.com/support-centre/ and log a ticket for anything outstanding via http://mytickets.pabau.com.

On top of that, 2 additional resources available to you 24/7 that we would also recommend are:

- The Pabau Academy (with over 200+ lessons in different courses): https://academy.pabau.com/
- The Knowledge Base (with over 500+ articles): https://support.pabau.com/en/pabau2/

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.

Best regards,
Alex
Product Marketing Manager

Maegan
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Better execution of the basics, customer service very good

Publié le 2024-07-30

Avantages

The customer service is great, I am on the chat most days and have an answer to my questions within a couple of hours. The reminders, pre care and after cares are excellent and the desktop is lovely to use.

Inconvénients

We use the app and it just does not keep up with Pabau on the desktop, which is a shame as it is what we use the most and this was explained to the agent when Pabau was sold to us. The basics don't always work as they should, clients haven't been getting reminders for over 2 weeks now. Get the basics spot on before implementing any other features I would say.

Réponse de Pabau

Hi Maegan, thanks for the review. Regarding your feedback - To help you with the overall setup and get the most out of Pabau (also around the app) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):

- https://support.pabau.com/meetings/pabau/success-meeting

Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.

Best regards,
Alex
Product Marketing Manager

P.S. We've been working extremely hard on the development of new features and overall system performance. Although rare, let us know if you run into any issues.

P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Sarojben
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 9.0 /10

Attractiveness for Pabau's Software Use

Publié le 2024-07-25

Avantages

All patient records are secure and easy to access with a PIN, if necessary. Reports can be pulled regularly to monitor business performance. Lastly, there is extensive support from the training team to make use of Pabau to the fullest.

Inconvénients

Pabau can create a more user friendly experience when adding forms. The ability to customize to one's liking is a difficult journey that would require more extensive skill to make happen.

Réponse de Pabau

Hi Sarojben, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including expert help around adding and customizing medical forms) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):

- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Shanthi
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Review of Pabau CRM

Publié le 2024-04-07

My overall experience with Pabau has been excellent

My overall experience with Pabau has been excellent

Avantages

The best is the Calendar feature, followed by the ease of accessing multiple pages from the Calendar itself.

Inconvénients

PRescription feature
Birthday templates need to be fancy

Réponse de Pabau

Hi Shanthi, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account (and get help around prescriptions and birthday templates), book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/

You can also get instant support via https://pabau.com/support-centre/

Thank you again. Your feedback helps us improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

David
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

[sensitive content hidden] fixes everything!

Publié le 2024-09-11

challenging start but now we love it!!!!

challenging start but now we love it!!!!

Avantages

Variety of functions and can speak to a real person for help

Inconvénients

difficult to learn, very technical, but [sensitive content hidden] has held our hand through it

Réponse de Pabau

Hi David, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! On top of the support you've been receiving, to maximize your Pabau account, we would recommend booking a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7:
Pabau Academy (300+ lessons) - https://academy.pabau.com/
Knowledge Base (600+ articles) - https://support.pabau.com/en/pabau2/

You can also get instant support via https://pabau.com/support-centre/

Thank you again. Your feedback helps us improve.

Best regards,
Alex
Product Marketing Manager

Sophie
Note globale
  • Secteur d'activité : Cosmétiques
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Pabau 2 Migration

Publié le 2024-06-24

Generally very good, a few teething problems with the migration but I'm sure they'll get ironed out...

Generally very good, a few teething problems with the migration but I'm sure they'll get ironed out in due course

Avantages

I have recently been migrated over to Pabau 2 and I can see the benefits of the new system. The online booking integration reduces my clinic admin as patients can book directly online

Inconvénients

Customer service works but they take time to get back to you. Teething problems with the migration means some of my automated services set up previously aren'y currently working and need setting up again

Réponse de Pabau

Hi Sophie,

Thank you for your review, and we're thrilled to have you on board Pabau 2!

Indeed there are some automations that need to be set up again with the upgrade – it would be covered on the 'Upgrading to Pabau 2 guide'. If you have any questions or need assistance, you can book a 121 meeting anytime with the team, 21 hours a day via the folllowing links: https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us You can also get instant support via support.pabau.com and log a ticket for anything outstanding via mytickets.pabau.com.

Thiago

Sukhvinder
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent highly recommended

Publié le 2024-08-29

Excellent service excellent support and customer service

Excellent service excellent support and customer service

Avantages

Easy to use while having complex features that make practice management all in one solution

Inconvénients

All of it seems great so far. Adding ownSMS provider would be good

Réponse de Pabau

Hi Sukhvinder, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/

You can also get instant support via https://pabau.com/support-centre/

Thank you again. Your feedback helps us improve.

Best regards,
Alex
Product Marketing Manager

P.S. We would love to hear from you regarding your ideas for improvement. Reach out to let us know more.
P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Heather
Note globale
  • Secteur d'activité : Cosmétiques
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great product

Publié le 2025-01-07

Really happy with overall product and service

Really happy with overall product and service

Avantages

General system capabilities - still learning even now

Inconvénients

The amount of things to have to learn - it just takes some time

Ruqayyah
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Perfect client Calandar scheduler

Publié le 2025-01-10

very happy with the calandar scheduler. The support team is very prompt and helpful. I would...

very happy with the calandar scheduler. The support team is very prompt and helpful. I would suggest that there be a wait list as soon as possible as this is a very hand feature.

Avantages

Calandar is easy to work with, and the support team is very prompt and helpful.

Inconvénients

There is no wait list, which was a feature in the previous pabau version.

Celeste
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

It's great if you know how to navigate it.

Publié le 2024-06-19

It's relatively simple and easy to use, with the help of customer support they make solving...

It's relatively simple and easy to use, with the help of customer support they make solving problems easy.

Avantages

Everything is integrated into the software. Features that are coming are why I purchased with Pabau and am anxiously waiting to be able to use them.

Inconvénients

There are multiple steps you have to take in order to accomplish one goal, for example making a member available for online bookings.

Réponse de Pabau

Hi Celeste, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including improvement of the online bookings journey) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

You can also get instant support via https://pabau.com/support-centre/ and log a ticket for anything outstanding via http://mytickets.pabau.com.

On top of that, 2 additional resources available to you 24/7 that we would also recommend are:

- The Pabau Academy (with over 200+ lessons in different courses): https://academy.pabau.com/
- The Knowledge Base (with over 500+ articles): https://support.pabau.com/en/pabau2/

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager