ePS Pace - Avis

Sa facilité d'utilisation, son interface intuitive, sa compatibilité avec d'autres logiciels comme Microsoft Project, sa personnalisation selon les besoins du client, son support technique réactif et sa tarification abordable

L'absence de certaines fonctionnalités avancées comme la gestion des risques, la simulation de scénarios ou l'intégration avec d'autres outils comme Slack ou Trello. De plus, il nécessite une connexion internet stable pour fonctionner correctement.

I like that we are able to use it as an ERP system as opposed to multiple systems.

Reports: Many of the reports that open in Excel basically do just that: open in Excel. The data does not actually generate in Excel properly and it is a major pain to manipulate in a way that can actually be useful.

Sorting: It is annoying that the reports cannot always be sorted alphabetically.

Reassigning accounts: A salesman taking over a current customer cannot see the customer history. This is a major flaw that has never been addressed to my knowlege in over 30 versions.

I like the interface. Inquiries reduce the number of rigid reports that are needed.

It seems that there are features missing that other ERP systems have. I come from manufacturing so the software I used was influenced by aerospace and automotive industry.
I like dealing with support, but when something goes into dev review it falls into a black hold. I would like some updates.

We have used Pace for many years. Large printers must have an MIS to efficiently manage production. And that MIS must integrate with ordering systems. Pace integrates with our Market Direct Storefront. Over the years, we made the transition from an internally created accounting system to our first commercially available MIS - Covalent. We then transitioned to Logic. And years ago we transitioned to Pace.

Because integration of ordering software and Pace can be complex, once in a while there's a glitch. Figuring that out can be difficult, but with help from EFI Support we've always been able to do so.

It allows you to get about any report you could ever want.

The out of box version has too much information and sometimes it makes estimating and entering orders more difficult and it takes longer for new hires to learn the software.

It is great that PACE can help figure out if a job will be a better fit for digital or offset (you have to know a few tricks, but it is worth the effort). I love the fact that the software can tell me how many boxes and how many skids will be needed to finish the job. It is very helpful that I can set up an email alert when something is shipped out of the system. It is wonderful that you can use most of the fields as calculators.

I do not like the latest upgrade that puts pop up windows in the middle of the screen. Previously the pop ups opened in the upper left corner. I was able to make the main PACE screen be a little smaller to the left and always see the pop ups that were open. Now I have to make the main PACE screen half the size of my computer screen from the bottom to see the same thing. Very frustrating when the goal is efficiency.

It's web-based, so remote availability is easy.

Invoicing issues as noted prior with many manual touch points. Some things seem to take longer than necessary - additional clicks. Minimal reporting features also don't allow for easy reporting on multiple aspects of a job/estimate.

The frontline support. The folks that assist with making this software work do a pretty good job.

Inventory is a joke. Development is bad. I'm not your BETA tester

EFI Pace streamlines so much of our business operation. We save time and have improved efficiency throughout our shop thanks to ePace.

Some integrations have been slow to get fully operational but EFI support is committed to helping you get things implemented.

We were able to upload much of our existing information directly into Pace.

Reporting abilities - many default reports did not work properly, and to "correct" them we were told it was a customization. When working in Pace Station, the inability to link tables / objects for reporting has been very frustrating.

API - We use is a lot to enrich the data in the system

Scheduling - It really has matured or developed much in the last several years.

The estimating software is the best part of the software

The accounting system is not very user friendly and cumbersome to use

The software has all you need to run a small to medium size business.

The software is difficult to use and learn, not UI friendly.

We are in the process of a complete overhaul on the system. The help that we get from the EFI staff and the EFI communities has been wonderful.

When a bug is discovered with the system, it can take a very long time to get fixed.

For the front end user, it's pretty user friendly.

Very difficult to navigate the back end set-up, reports, etc.

If all worked as smoothly as advertised it would have been very robust

Implementation was difficult and very time consuming

Has a lot of options for printing that can help.

Implantation and customer service is lacking.

Very robust and built for various use. Storefront is good, but bit hard to setup.

Expensive and bit difficult to implement.