DispatchTrack

Logiciel de planification d'itinéraire et de gestion des interventions

Note globale

4,5 /5
(10)
Rapport qualité-prix
4,8/5
Fonctionnalités
4,4/5
Simplicité d’utilisation
4,4/5
Support client
4,3/5

90%
des utilisateurs recommandent cette application
Classer par

10 avis

Andre
Note globale
  • Secteur d'activité : Électronique grand public
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé Autre pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Stay on-time with this software

Publié le 2019-07-21

Saving customers time by staying on track and delivering updates along the way. Saving businesses money by not wasting delivery drivers time or gas

Avantages

Listen the customer communication feature is awesome. Schedule appointments with ease, give customers a delivery ETA the day off, lastly have the customer confirm the scheduled delivery now that is full circle awesomeness.

Inconvénients

I haven't run into problematic issues while implementing or using this software

Ron
Note globale
  • Secteur d'activité : Meubles
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

5 Years using Dispatch Track

Publié le 2017-10-18

This is the best tool out there to integrate your systems into for optimal distribution management. Their Product Teams are perpetually improving and reacting to customers' needs. Most importantly, DT keeps me informed 24/7 on all my devices.

Avantages

DT has steadily kept their capabilities up with Google Maps offerings making routing and tracking...fast, accurate, and intuitive. Manipulating routes and stops is easily done. Customizing drop down selections forever match your particular elements. They steadily offer new reports rendering valuable feedback on delivery performance. DT is FAST.

Inconvénients

I would like to see a training manual for each level user. If there is a DT newsletter, I'm unaware of it.

David
Note globale
  • Secteur d'activité : Logistique et chaîne d'approvisionnement
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Best dispatching for final mile delivery, does have room for improveme

Publié le 2016-03-23

Avantages

The ability to route and call customers makes for easy scheduling.

Inconvénients

sometimes it hard to a clear picture on when improvements will be made.

Susan
Note globale
  • Secteur d'activité : Meubles
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Saves resources and aids with accountability.

Publié le 2020-02-21

Increased efficiency, less overtime, less fuel used. We know where our truck is at all times. We were able to provide proof that our truck did not cause damage to a building because of the GPS feature.

Avantages

We use this to route our delivery truck each morning. We have been able to make more deliveries and use less fuel and labor because of the increased efficiency.

Inconvénients

Some initial bugs with the ipad interface. Works best on non-apple products.

Zev
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 8.0 /10

We use the general portal and individual portals for different delivery companies

Publié le 2021-07-14

We use it to track the dozens of different deliveries handled by several different delivery teams who utilize DT

Avantages

The ability to track ongoing deliveries and the route. The upload of pictures and receiving the signed PODs.

Inconvénients

I didn't like that the disclaimer doesn't seem to be auto enabled. Printing PODs also don't seem to have the headers of each delivery company in the 360 version. However these are minor issues and can be resolved

Chris
Note globale
  • Secteur d'activité : Meubles
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best decision on software we have made in a long time

Publié le 2018-02-16

Great product and solution for our furniture delivery and service process. Would highly recommend to anyone in the furniture industry.

Avantages

Easy to use. Gives translucency to our staff on what is going on with our delivery trucks. Customer support is great and willing listen to you and work on solving issues that affect our business.

Inconvénients

Not much. Only wish it was easier to get updates on the updates they install over time to make sure we take advantage of the.

Carrie
Note globale
  • Secteur d'activité : Automatisation industrielle
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Works Well with Minimal Issues

Publié le 2018-07-24

Always had a positive experience with customer service and they have always been able to help us with a solution to any issues that we have had. Courteous and friendly, and are knowledgeable regarding their software.

Avantages

Ease of tracking where employees are to best satisfy customers to ensure timely arrivals. Works with both Android and IOS mobile software.

Inconvénients

Had issues with mapping a few times, as well as had to upgrade mobile devices associated with older mobile smart phones, however the upgrade was necessary anyway.

john
Note globale
  • Secteur d'activité : Logistique et chaîne d'approvisionnement
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

excellent system

Publié le 2018-11-18

Bob and the support staff there are excellent to work with.

Avantages

simplifies much of what is done in the office, displays a real time image of what is going on, and the support team are excellent, always helpful, and best of all you don't need to call them often.

Inconvénients

wish there were more tutorials on it, the help menu is clear, but like to be able to refresh on parts that are not used that much

Bhupendra
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 8.0 /10

software is best for update an organisation data.

Publié le 2017-09-13

everything fine.
it can work with minimum speed of internet and fetch better reports and MIS for good quality of data.

Avantages

working step are fully easy to use. mostly like the track and dispatch system. i request you please update it with google maps.

Pamela
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 501-1 000 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great for customer experiences

Publié le 2019-08-06

Avantages

Customers appreciate the experience given by this product. Amazing field service updates, know exactly when your rep is supposed to arrive on location . The automation and emailing work pretty well also.

Inconvénients

I didn’t notice any features that were less than desirable with this product thus far. You definitely need it in your toolbox