SmartRec - Avis

Depuis maintenant plus de 10 ans que j'utilise Amilia (maintenant Smart Rec), j'ai vu évolué cette entreprise positivement, toujours à la recherche du meilleur pour leurs clients. Des formations sont données pour les utilisateurs qui en ont besoin, un soutien client est toujours accessible, une communauté est créée pour nous soutenir tous.

Nous devons parfois faire quelques manipulations pour arriver à nos fins, surtout chez les listes de présence pour les camps de jour.

Ajout de nouvelle fonction. Support à la clientèle rapide et efficace

Remboursement et changement d'activité complexe

Amilia is a great platform with tons of features. There was a learning curve when adopting the platform, however the on-boarding and support team were super pleasant to work with (and still are). Suggestions that I have made have been implemented and team does actually value input from the clients to find ways to make the system better.

While not an overall deterrent, it was difficult to manage payments in some cases as payment info was not saved. This however has been amended and now clients can choose to save their credit card info. It would be beneficial to have all payment info automatically saved, however I understand the stipulations and hold-backs on this (privacy etc). A few other items that I’ve had have been resolved and the system has been updated accordingly!

What we like the best with this software is to be able to mange our groups with different offers.

The ultimate fee to use online registration and payment on line is very expensive.

The activities are easy to set up.
Clients are easy to put in

Reports- I would like more detailed reports- It would be nice to pull a report on multipass use- date and time
How it lags- it is super slow at times

The greatest advantage of SmartRec is the customer service staff's availability and willingness to assist with any issues or queries. From our first conversation with a SmartRec sales representative to our daily interactions with the support staff, these exchanges have been of top quality. If a staff member doesn't know the answer to a question, they promptly provide one.

Unfortunately, the software currently doesn't offer a map view of our campsites, which would allow our guests to choose the perfect site for them based on its location in relation to amenities such as restrooms, showers, dump stations, office, etc.Moreover, it would be highly beneficial for campgrounds like ours to have a simple and user-friendly calendar that shows the available cabins and campsites. While the current facility calendar provides information about what is already booked, it's not the most efficient way for our front desk staff to convey information to walk-in guests about available sites and buildings.

It's very easy to set up each session of classes for our gymnastics club. We can copy and paste the previous session and save even more time by just making a few minor adjustments.

It can be difficult to apply credits/refunds etc in a way that balances the account. The steps to do so can be confusing especially if you don't do it often.

How responsive Amilia staff are to feedback and bug fixes. Some minor issues were solved in under an hour. Planning and scheduling also work great, although not fully utilized for our facility.

We have had lots of issues rolling out this software for widespread use at our facility, many of the issues are very minor but they have yet to be fixed. The software lacks features that we have submitted many requests for them to add but heard nothing back. Sometimes when I submit bugs my response is "that is intended behaviour" when in fact the "intended" behaviour is the website crashing or giving customers extremely high discounts.

The number one feature by far is online registration, before switching to Amilia we had to manually register all our clients. The process was inefficient and took up a lot of time that as a small and new club we needed to be spending on focusing and improving our core business. With our old system we had to chase people down for money, and deal with bounced cheques and all sorts of nonsense that no one in the services community should have to deal with. The online registration worked exactly as promised, and with that came all sorts of additional features like class management and communication tools that worked incredibly well. Having all our clients be forced to pay upfront saved us literally thousands of dollars our first year alone. Admittedly we were terrible at chasing people down with outstanding balances, but we didn't get into the gymnastics club business to become a accountants/collections officers. The online tools were super straight forward, and the customer support was fantastic. Every time we had an issue or problem with the system the customer support would provide prompt responses and walk us through the mistakes we had made or give detailed explanations as to how we could better set up our sessions to avoid future problems. They would even log into our account and make the changes for us that were labor intensive due to the type of mistakes we made when learning the system. Overall switching to Amilia was the smartest business we ever made.

It is expensive... but in life I've learned you tend to get what you pay for and this system it is totally worth it.

So much. It is SO easy to use. I have worked at numerous companies with different online registration processes and Amilia is by far the most user friendly. It does everything we need it to do and so much more (but not so much that's confusing either). I enjoy that I can design attendance sheets to exactly what coaches need to know, customers are easy to look up by either parent or athlete name, their personal and payment information is right there. It's easy to export financials and reports into excel or as a PDF, being non-profit and passing this information onto a volunteer treasurer, ease of accessing that info is important. Creating & adding activities is also easy, I just added August birthday parties in 5 mins.
We have also had a lot less complaints or questions from customers regarding our this system registration. They find it simple & easy to access, especially during tax season this year.
I think my favourite part is that I can also view the store front as both an administrator or a customer. If I am unsure of font, pictures, anything I can very quickly pop onto the store front to see what the customers see.
Oh! Small thing, but I also appreciate the "Home" page after logging in. I love to see what classes have been registered for in the past 24 hrs, which months have been our busiest, to see customer visitation as soon as I log in. Not only does Amilia do that tracking for us, but it's easily visible.
Customer service and support has been AMAZING.

I do find a little on the pricey side. As a smaller-ish non-profit that's a big factor. It's not just Amilia but also adding in Netbanx fees. However, we just adjusted our fees to accommodate. As a positive, customers aren't constantly asking "why do I have to pay this processing fee."

I also find going between Amilia and Netbanx a little confusing. Sometimes dates or deposit amounts don't quite line up so it takes a little bit of digging and math to make sure transactions are being book keeped on our end properly. But, it really is a small issue.

It's hard to give a "least" when every time I have a problem, I relay it onto customer support and my issue is addressed within 24 hours. Even questions about Netbanx, Customer rep walked me through everything. Rep rocks ;)

The biggest reason we made the switch to this software was for our customers and it was absolutely the right decision, I would say over 95% of our users love it. The accessibility, ease of use, a new but smarter way to register. The customer service has been excellent, I would definitely say one of the companies strong points, both customer service, training and onboarding has been stellar. At first, administratively, staff were concerned and navigating all the changes. However, we were trying to have SmartRec behave like our old software but we have realized that we need to also adapt and it has made us think differently and will make us more efficient in the long run.

Since this software is newer to municipalities and special districts, they are and will continue to adapt to what their clients are asking for. I believe they care about their product and are doing a great job at addressing any minor issues that come up.

Ease of use for both the internal and public side

We would like to have a template to create our own reports, ability to be able to adjust fees, and do our own merging. However we do understand why these are not available

I like the ability to duplicate classes to make a new season. I like the idea of the tags.

For all the features, it's not as flexible as I expected. I was looking for something that would increase communication with our families, but this system made it worse. I still have teachers that have not been able to get on, so every time they need something I have to do it for them. This is more work for me.

When COVID-19 hit, I needed to email all our families at once, but there was no way to do it. It was necessary to have all our families join another platform so we could better communicate with them when all our classes went online. I will be dropping Amilia as soon as our 1-year agreement is over.

We appreciate the website integration, and ongoing added features that help us better operate.

We are having a hard time with the bookkeeping aspect of it; having to go on another platform to check deposits, and not being able to automatically reconcile operations so we still have to do it by hand in 2020.
Our customers are also having a hard time with the ease of use of the interface; we have gotten many calls that some were unable to register due to photo file restriction and other issues.

Installment payments
Duplication of programs/activities season to season
Mass edit
Connectivity to Constant Contact
Data and functionality for staff maintenance

Invoices for corporate accounts are terrible (no editable, not credits or additional fees)
Students from corporate accounts are difficult to registration from an account level (not family-enrolled)

The reporting options are fantastic. The fact that were have the option of producing documents in both languages is great.

The bank depositing system makes it very difficult to account for individual program payments. The monies are transferred to the bank every few days but the deposits never seem to match up with the sales for that time period. On a monthly basis it is fine or if it was only one program to report. When we try to break down the payments by program when deposited it doesn't add up. We have no choice but to do the accounting on a monthly basis which is challenging during day camp season. (we have 3 camps)

The software covers many aspects of our business including members, programs and merchandise.

The program is missing many key functions, such as ability to schedule flexible camps, assign varying membership levels and the reporting is very limiting and difficult for our bookkeeper.

SmartRec is easy to use. As a higher education faculty member, I was searching for a way to introduce parks and recreation software in the classroom. SmartRec was just the tool that I was looking for. Students need to be exposed to current technology that is utilized for managing staff, programs, facilities and customers. SmartRec tech support was amazing. They helped the students understand how to use the software, explore its many functions and interact with the many features and options that are available. Students really enjoy working within the activities, facilities, staffing, registration, and merchandise modules. SmartRec helped me create a meaningful experience for my college students that will be working with similar cloud base recreation software as they begin their professional careers in parks and recreation. The next classroom project using SmartRec will expose students in our budgeting class to cost recovery modules.

Not sure if there is anything that I have not liked about the software. I am a different type of user, being from an academic setting. I have received positive feedback from students about the flexibility of the software and that many of the features are intuitive.

Its very helpful to be able to share lists with staff
collecting fees is so much easier
Amilia doing the RL24 tax credits saves a lot of time
fun ways to integrate clubs themes/photos into activities

a couple of suggestions
Amilia could do review of companies sites so that they could have suggestions/catch mistakes to save time later on down the line
english and french pages would be helpful
also to add an email template feature so that we could send out e-mails to more than 50 people

Easy to manage all of our customers' information and keep track of payments, balances, and methods of payment. Also easy for customers to use.

Many functions that we use frequently are difficult to use and over complicate the process. For example building programs specific to our use does not have functions that would make it easy for us to do (set visible to client day/time, add remove access code automatically). Also switching students from one class to another especially from one program to another(because we were forced to make multiple programs with way software is set up) can be complicated and convolute the customers billing tab. The inability to change tax rates (native status card holders) makes billing for those customers difficult as well as ensuring I calculate our HST information when doing the books.

Easy to track system and saves me time
Enjoy having it at fingertips

Finding it a bit Too expensive and hate it first gave automatic addition of nsf fees for non payment

Easy enrolment. Clients register online and fill out all the forms needed before their first class. It is easy to track, to adjust the group classes and to send invoice to clients. Customer service by chat is really effective when you have a tiny question about a feature.

I had a lot of issues getting my RL-24 done. It took the equivalent of 1hr/day to try to resolve the problems and it was ongoing for a month.

Easy to use, the interfaces are really user-friendly and easy to navigate, both sides of the application (client and administrator) and there's a lot of fonctionalities that fit perfectly with our needs as a cheerleading club. Also, there's plenty of useful finance reports we can easily extract.

I don't really see any "cons". Sometimes there's mini features I would like to have or things I don't know how to do, but then their costumer service is always there to answer really quick and have it figured out.

Amilia has a lot of valuable features and flexibility. The customer service is superior! Everyone is always extremely kind, patient, professional, and helpful!

Participants still need to insert personal information even if they are attending a class/session that is free where they do not need to insert credit card information. They do have some options on what information is required however, it is a preset setting that you as the administrator can not bypass or customize.

I like the ability to integrate the store via iFrame, as well as their customer service. Their help staff are all great.

The cost, since they take 1% and a monthly fee it's pretty excessive compared to other businesses. There are other platforms in the industry that do the same things for not nearly the same amount.