
Note globale
Filtrer par
Temps d'utilis.
12 avis
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Meilleur logiciel
Publié le 2022-03-30
Avantages
J'ai testé plusieurs logiciels pour organiser les routes de nos clients et c'est définitivement le meilleur.
++ service à la clientèle de tr;s grande qualité.
Très simple à utiliser pour organiser le routage.
Notifications clients ... et bien d'autres qu'on n'utilise pas.
Inconvénients
On est vraiment très satisfait de leurs services, vraiment, c'est le top
Réponse de Cigo
Thank you very much for your review, it is always great to read that our customers are happy!
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent Tool with an excellent customer service
Publié le 2020-05-27
It has been great overall, the platform is extremely simple to use and very fluid. Their customer...
It has been great overall, the platform is extremely simple to use and very fluid. Their customer service just made everything better
Avantages
The customer service is incredible. You always have someone to assist you with any questions that you have. They regularly update the platform with new features.
Inconvénients
I wish there was a knowledge base in the platform.
Pourquoi choisir Cigo
Better priced, customer service and ease of usePourquoi passer à Cigo
The pricing was much easier to understand. I would say it's really the ease of use of CigoRéponse de Cigo
We want to thank you for your review and for using Cigo :)
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent platform
Publié le 2022-05-18
Their customer service is really incredible. Platform has been reliable no real downtimes. It...
Their customer service is really incredible. Platform has been reliable no real downtimes. It always works
Avantages
Extremely easy to use, they regularly push new features to the platform. Their customer service is exceptional.
Inconvénients
No real cons till now. Everything has worked well.
Alternatives envisagées
OnfleetPourquoi passer à Cigo
Much more suited to our type of operation. Their team helped us with the training and deployment in the operation. They have a very good structure to get us up and running quickly.Réponse de Cigo
Thank you very much for your review! We are always happy to hear about our customers' experience
- Secteur d'activité : Meubles
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Cigo route tracker
Publié le 2022-04-01
Overall though, very good and has eliminated many phone calls from customers as they can track the...
Overall though, very good and has eliminated many phone calls from customers as they can track the same day delivery on their own.
Avantages
Great system to use if you want to route vehicles for the most effective time travel and great to track each delivery as well.
Inconvénients
Process took a bit of time to get used to. There are a couple of issues I wish were better. After delivery, Cigo asks the customer to review their experience with the delivery with Google or Facebook options. The actual reviews only show up on the backend of the system and not on Google or Facebook.
Also, there seems to be an ongoing issue of a hazard icon appearing saying that 'the operators may not arrive within this time window' when they have not actually had this issue and/or the delivery was completed well within the window.
Réponse de Cigo
Thank you for your review and using Cigo! It is always good for us to get some feedback on our platform
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Terrific software - Cigo went above and beyond.
Publié le 2022-05-10
Amazing. We have been using Cigo for about 4 months, but we have already been very satisfied.
Amazing. We have been using Cigo for about 4 months, but we have already been very satisfied.
Avantages
All the features enabling an Uber-like experience, and modernizing the delivery experience.
Inconvénients
making it easier to make changes on the routes, and making sure the software is robust to keep the changes without unexpectedly looping back into the initial state.
Alternatives envisagées
CircuitPourquoi choisir Cigo
limited features, and capabilitiesPourquoi passer à Cigo
Early stage startup, close engagement with customers, feedback & process focused.Réponse de Cigo
Thank you very much for your review! Our team is always happy to hear feedback from customers
- Secteur d'activité : Matériaux de construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great delivery management software
Publié le 2023-07-05
Great! Has been a big help for our shipping department.
Great! Has been a big help for our shipping department.
Avantages
The mobile app, and delivery confirmation texts/emails for our customers are great. Our customers are loving the live-tracking updates.
Inconvénients
I think some reports could be improved. For example, it would be nice if comments could be included on downloaded review reports, instead of only star ratings. Also, Cigo does not track miles driven for each delivery. It would be helpful for our operations if Cigo could track miles and include them in the Planner Report. Not exactly a "con" as we were aware before signing up that Cigo doesn't have this capability.
Réponse de Cigo
Hi Martha,
Thank you for your review. We genuinely appreciate it. We've also taken your feedback and have shared it with the team for future improvements.
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Automation at it's best
Publié le 2020-05-21
Very good!
Very good!
Avantages
The simplicity of the integration and usability of the platform. It has a very intuitive user interface, they also provide exceptional customer service. They dedicate an account manager for you to answer any questions you may ask.
Inconvénients
For our use case, none so far it has worked well and we did not have any hiccups.
Réponse de Cigo
We want to thank you for your review and for using Cigo :)
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Product!
Publié le 2022-04-04
Avantages
Adding Cigo to our delivery service has been a game changer for us. Prior to this, we would sit for hours texting and coordinating deliveries with our customers, with no 100% accurate time of arrival. Cigo has elevated our customer service experience providing accurate timeframes, arrival windows and live updates that our clients love. The software is easy to navigate once you go through training, and it is easy to train additional team members how to operate. Highly recommend their services.
Inconvénients
We have nothing to add to this section, as we are not using all of the features 100% and don't feel like we are in a position to comment.
Réponse de Cigo
Thank you for the review, we are very happy to hear you like the platform!
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Probabilité de recommander le produit 10.0 /10
Makes delivery scheduling a breeze
Publié le 2022-04-16
Avantages
I love how you can schedule and pre-schedule deliveries with peace of mind. The text notifications to clients to track the orders is a great feature. Helps me optimize almost 100 deliveries a week. I don't know what I would do without it!
Inconvénients
When customers track where the driver is, it is not 100% accurate.
Réponse de Cigo
Thank you for sharing your feedback on Cigo! We really appreciate it when customers share their experience
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Excellent product, but needs more reports
Publié le 2022-04-04
really good experience overall
really good experience overall
Avantages
the routing is really easy to do it, and the message system is handy
Inconvénients
no reporting at all, we really need reports about zip codes, cities, vehicles, drivers, etc
Réponse de Cigo
Thank you very much for sharing your feedback on Cigo! We really appreciate it when our customers share their experience
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
cigo tracker
Publié le 2023-06-07
good
good
Avantages
well organized, better communications with parties involved, more efficient
Inconvénients
this software and activation was not for free
Réponse de Cigo
Hi Steven,
Thank you for your review and for choosing Cigo.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
review from Universal truck service
Publié le 2023-01-18
When I have a question or do not get something, I can reach out to there support team and get the...
When I have a question or do not get something, I can reach out to there support team and get the help I need in a very short period time, Outstanding customer care, Overall very pleased with this service,
Avantages
this program captures all the information, I do not have to repeat data entry, at a glance I can find or locate my trucks and customer info in just a few clicks, very easy
Inconvénients
I honestly do not have any at this time, This software is pretty easy to use,