Cigo - Avis

J'ai testé plusieurs logiciels pour organiser les routes de nos clients et c'est définitivement le meilleur.
++ service à la clientèle de tr;s grande qualité.
Très simple à utiliser pour organiser le routage.
Notifications clients ... et bien d'autres qu'on n'utilise pas.

On est vraiment très satisfait de leurs services, vraiment, c'est le top

The customer service is incredible. You always have someone to assist you with any questions that you have. They regularly update the platform with new features.

I wish there was a knowledge base in the platform.

Extremely easy to use, they regularly push new features to the platform. Their customer service is exceptional.

No real cons till now. Everything has worked well.

Great system to use if you want to route vehicles for the most effective time travel and great to track each delivery as well.

Process took a bit of time to get used to. There are a couple of issues I wish were better. After delivery, Cigo asks the customer to review their experience with the delivery with Google or Facebook options. The actual reviews only show up on the backend of the system and not on Google or Facebook.

Also, there seems to be an ongoing issue of a hazard icon appearing saying that 'the operators may not arrive within this time window' when they have not actually had this issue and/or the delivery was completed well within the window.

All the features enabling an Uber-like experience, and modernizing the delivery experience.

making it easier to make changes on the routes, and making sure the software is robust to keep the changes without unexpectedly looping back into the initial state.

The mobile app, and delivery confirmation texts/emails for our customers are great. Our customers are loving the live-tracking updates.

I think some reports could be improved. For example, it would be nice if comments could be included on downloaded review reports, instead of only star ratings. Also, Cigo does not track miles driven for each delivery. It would be helpful for our operations if Cigo could track miles and include them in the Planner Report. Not exactly a "con" as we were aware before signing up that Cigo doesn't have this capability.

The simplicity of the integration and usability of the platform. It has a very intuitive user interface, they also provide exceptional customer service. They dedicate an account manager for you to answer any questions you may ask.

For our use case, none so far it has worked well and we did not have any hiccups.

Adding Cigo to our delivery service has been a game changer for us. Prior to this, we would sit for hours texting and coordinating deliveries with our customers, with no 100% accurate time of arrival. Cigo has elevated our customer service experience providing accurate timeframes, arrival windows and live updates that our clients love. The software is easy to navigate once you go through training, and it is easy to train additional team members how to operate. Highly recommend their services.

We have nothing to add to this section, as we are not using all of the features 100% and don't feel like we are in a position to comment.

I love how you can schedule and pre-schedule deliveries with peace of mind. The text notifications to clients to track the orders is a great feature. Helps me optimize almost 100 deliveries a week. I don't know what I would do without it!

When customers track where the driver is, it is not 100% accurate.

the routing is really easy to do it, and the message system is handy

no reporting at all, we really need reports about zip codes, cities, vehicles, drivers, etc

well organized, better communications with parties involved, more efficient

this software and activation was not for free