Cigo - Avis

Cigo

Gestion des itinéraires et suivi des livraisons

Note globale

4,9 /5
(12)
Rapport qualité-prix
4,7/5
Fonctionnalités
4,6/5
Simplicité d’utilisation
4,8/5
Support client
4,9/5

100%
des utilisateurs recommandent cette application
Classer par

12 avis

Lauren
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Meilleur logiciel

Publié le 2022-03-30

Avantages

J'ai testé plusieurs logiciels pour organiser les routes de nos clients et c'est définitivement le meilleur.
++ service à la clientèle de tr;s grande qualité.
Très simple à utiliser pour organiser le routage.
Notifications clients ... et bien d'autres qu'on n'utilise pas.

Inconvénients

On est vraiment très satisfait de leurs services, vraiment, c'est le top

Réponse de Cigo

Thank you very much for your review, it is always great to read that our customers are happy!

Sebastian
Note globale
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent Tool with an excellent customer service

Publié le 2020-05-27

It has been great overall, the platform is extremely simple to use and very fluid. Their customer...

It has been great overall, the platform is extremely simple to use and very fluid. Their customer service just made everything better

Avantages

The customer service is incredible. You always have someone to assist you with any questions that you have. They regularly update the platform with new features.

Inconvénients

I wish there was a knowledge base in the platform.

Alternatives envisagées 

Onfleet et DispatchTrack

Pourquoi choisir Cigo 

Better priced, customer service and ease of use

Pourquoi passer à Cigo

The pricing was much easier to understand. I would say it's really the ease of use of Cigo

Réponse de Cigo

We want to thank you for your review and for using Cigo :)

Raffi
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent platform

Publié le 2022-05-18

Their customer service is really incredible. Platform has been reliable no real downtimes. It...

Their customer service is really incredible. Platform has been reliable no real downtimes. It always works

Avantages

Extremely easy to use, they regularly push new features to the platform. Their customer service is exceptional.

Inconvénients

No real cons till now. Everything has worked well.

Alternatives envisagées 

Onfleet

Pourquoi passer à Cigo

Much more suited to our type of operation. Their team helped us with the training and deployment in the operation. They have a very good structure to get us up and running quickly.

Réponse de Cigo

Thank you very much for your review! We are always happy to hear about our customers' experience

Jason
Note globale
  • Secteur d'activité : Meubles
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Cigo route tracker

Publié le 2022-04-01

Overall though, very good and has eliminated many phone calls from customers as they can track the...

Overall though, very good and has eliminated many phone calls from customers as they can track the same day delivery on their own.

Avantages

Great system to use if you want to route vehicles for the most effective time travel and great to track each delivery as well.

Inconvénients

Process took a bit of time to get used to. There are a couple of issues I wish were better. After delivery, Cigo asks the customer to review their experience with the delivery with Google or Facebook options. The actual reviews only show up on the backend of the system and not on Google or Facebook.

Also, there seems to be an ongoing issue of a hazard icon appearing saying that 'the operators may not arrive within this time window' when they have not actually had this issue and/or the delivery was completed well within the window.

Réponse de Cigo

Thank you for your review and using Cigo! It is always good for us to get some feedback on our platform

Canberk
Note globale
  • Secteur d'activité : Logistique et chaîne d'approvisionnement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Terrific software - Cigo went above and beyond.

Publié le 2022-05-10

Amazing. We have been using Cigo for about 4 months, but we have already been very satisfied.

Amazing. We have been using Cigo for about 4 months, but we have already been very satisfied.

Avantages

All the features enabling an Uber-like experience, and modernizing the delivery experience.

Inconvénients

making it easier to make changes on the routes, and making sure the software is robust to keep the changes without unexpectedly looping back into the initial state.

Alternatives envisagées 

Circuit

Pourquoi choisir Cigo 

limited features, and capabilities

Pourquoi passer à Cigo

Early stage startup, close engagement with customers, feedback & process focused.

Réponse de Cigo

Thank you very much for your review! Our team is always happy to hear feedback from customers

Martha
Note globale
  • Secteur d'activité : Matériaux de construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great delivery management software

Publié le 2023-07-05

Great! Has been a big help for our shipping department.

Great! Has been a big help for our shipping department.

Avantages

The mobile app, and delivery confirmation texts/emails for our customers are great. Our customers are loving the live-tracking updates.

Inconvénients

I think some reports could be improved. For example, it would be nice if comments could be included on downloaded review reports, instead of only star ratings. Also, Cigo does not track miles driven for each delivery. It would be helpful for our operations if Cigo could track miles and include them in the Planner Report. Not exactly a "con" as we were aware before signing up that Cigo doesn't have this capability.

Réponse de Cigo

Hi Martha,

Thank you for your review. We genuinely appreciate it. We've also taken your feedback and have shared it with the team for future improvements.

Tony
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Automation at it's best

Publié le 2020-05-21

Very good!

Very good!

Avantages

The simplicity of the integration and usability of the platform. It has a very intuitive user interface, they also provide exceptional customer service. They dedicate an account manager for you to answer any questions you may ask.

Inconvénients

For our use case, none so far it has worked well and we did not have any hiccups.

Réponse de Cigo

We want to thank you for your review and for using Cigo :)

Jessica
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Product!

Publié le 2022-04-04

Avantages

Adding Cigo to our delivery service has been a game changer for us. Prior to this, we would sit for hours texting and coordinating deliveries with our customers, with no 100% accurate time of arrival. Cigo has elevated our customer service experience providing accurate timeframes, arrival windows and live updates that our clients love. The software is easy to navigate once you go through training, and it is easy to train additional team members how to operate. Highly recommend their services.

Inconvénients

We have nothing to add to this section, as we are not using all of the features 100% and don't feel like we are in a position to comment.

Réponse de Cigo

Thank you for the review, we are very happy to hear you like the platform!

john
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Probabilité de recommander le produit 10.0 /10

Makes delivery scheduling a breeze

Publié le 2022-04-16

Avantages

I love how you can schedule and pre-schedule deliveries with peace of mind. The text notifications to clients to track the orders is a great feature. Helps me optimize almost 100 deliveries a week. I don't know what I would do without it!

Inconvénients

When customers track where the driver is, it is not 100% accurate.

Réponse de Cigo

Thank you for sharing your feedback on Cigo! We really appreciate it when customers share their experience

Gustavi
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Excellent product, but needs more reports

Publié le 2022-04-04

really good experience overall

really good experience overall

Avantages

the routing is really easy to do it, and the message system is handy

Inconvénients

no reporting at all, we really need reports about zip codes, cities, vehicles, drivers, etc

Réponse de Cigo

Thank you very much for sharing your feedback on Cigo! We really appreciate it when our customers share their experience

steven
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

cigo tracker

Publié le 2023-06-07

good

good

Avantages

well organized, better communications with parties involved, more efficient

Inconvénients

this software and activation was not for free

Réponse de Cigo

Hi Steven,

Thank you for your review and for choosing Cigo.

Matthew
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

review from Universal truck service

Publié le 2023-01-18

When I have a question or do not get something, I can reach out to there support team and get the...

When I have a question or do not get something, I can reach out to there support team and get the help I need in a very short period time, Outstanding customer care, Overall very pleased with this service,

Avantages

this program captures all the information, I do not have to repeat data entry, at a glance I can find or locate my trucks and customer info in just a few clicks, very easy

Inconvénients

I honestly do not have any at this time, This software is pretty easy to use,