uAttend - Avis

I liked that this system was as close to plug-and-play as we would get. It is easy to register new employees and deregistered old employees. It is also easy to sing in to the online system and correct information when necessary. It's affordable and gives easy to read information for payroll.

There aren't many things I didn't like about this software. Sometimes it will delay registering a fingerprint and that can be frustrating. It's usually due to a dirty finger, screen, or too many touches within a certain amount of time. Nonetheless, there was nothing about it that is a dealbreaker.

easy to manage, install and user friendly.

unable to get multiple time cards at once

For the cost it is not a bad program. I like how it calculates the sick pay and the PTO time and takes it off that is really helpful. I love the chat option as well online if I need help with something that is very helpful.

Ever since the new layout started about a month or two ago now I have had some issues. I know this is simple issue but I liked how all the hours showed and I didn't have to scroll down. Also, a major issue since the new layout and I was told I would hear back when it gets corrected I have not heard anything so I'm assuming either nobody reached back out or it has not been corrected yet is I used to have the installers be able to approve there timecards and clock IN & OUT for lunch on there phone through the app and since the new layout they can no longer do so. This makes it complicated for me as they work out in the field and it was best for them to approve their timecards and be able to clock In & Out for lunch via the app. I don't see them because I come in after they get here and it's hard for me to catch them to get them to sign their payroll period card come payroll week it was easiest when I had them approve it through the app. I was told since the new layout that it has to be all the employees on the app or all employees not on the app. That to me is just not acceptable when previously it worked out perfectly before the new layout. It was great to have the office employees sign there sheet physically because I see them daily and to have the installers approve them manually through the app. This is a major issue.

Easy to navigate and intuitive to use. I haven't had any issues for what we use it for

For people who have the department transfer feature, I wish there was a way to change PTO between the departments rather than defaulting to the "home" department.Sometimes the physical timeclock has connection issues but that's probably not Uattend's fault.

The mobile app, ease of use, remote access, ease and speed of generating reports for payroll

I wish there were more reports for specific employees with more details.

I like the mobile access for employees. They’re able to see all their PTO anytime they need it.

Mobile app is buggy and unreliable at times. Punches don’t always sync between the app and clock.

Online access and real time view of employee attendance

The fingerprint reader has some limitations.

We love uAttend. It makes payroll and timekeeping so much easier. The website (and app) are so user friendly. We have tried other brands and found this to be the best.

The only downside I have found is you cannot make a mass edit (to remove time) if needed (for example: Holidays). You have to go into each person's time card individually, which is time-consuming.

Very easy to use with little to no issues throughout the year. Easy to edit time punches as well.

Honestly, I don't have much to add as a downside. I rarely ever have issues with it and can edit any time punches missed by employees from my phone which is amazing.

uAttend makes my payroll day run quick and smooth. I know I have accurate times for my guys and it makes payroll worry free.

I wish I could start the guys at the same time everyday.

The ability to use the app or desktop function to record time punches. It is easy to see who is in and out at a quick glance. Compiling time sheets for payroll is quick and easy. Ability to talk with the help desk who provides quick and accurate response and access.

There are some instances when passwords have needed to be reset for unknown reasons, but it is a quick and easy process.

We have been using uAttend for over two years now. I find the accessibility of all historical data very helpful. I can easily see the last work day of an employee terminated an year ago for example. It is easy to run reports and keep track of employee's sick days or vacation days, if you have input them of course. Additionally, the little chat they have in the bottom right corner of the screen is extremely helpful. They are very responsive and more often than not are able to resolve an issue within minutes.

What I dislike is the fact that the information you can put in for the employees is limited. I think it will be more useful to have fields for hire dates, termination dates and so on. Also whenever we have technical issues with the actual clock, the process of mailing us a new one, returning the defective one and in general the time spent on the phone with customer service is quite long.
Also, when you put in sign in or out times manually (from the admin side on the computer) it automatically rounds them up which have cost us some hours discrepancies and potential problems with employees. Double check everytime you have to manually input somebody's hours!

It's easy to log into. I can have instant access anytime I need. I also love that I can log in from my phone.

I don't love that if I'm working in a pay period that has ended, that it won't stay in that pay period. I have to keep changing it each time I go to a different employee's time care.
I also don't like the recent change of taking away the color that noted overtime. Now it just blends in and I have to look for it more than when it was blue. It showed up right away.
I also don't like that the clocks won't update automatically or that we are not sent an email telling us there are updates available.

nothing,

Poor customer service,

Accuracy of timekeeping and availability of multiple means of keeping records for time off, hours worked, punch in and out locations, historical review

We love everything about UAttend. When we're a little less than happy with a particular feature, someone seems to know this and already has an update in place, or if you suggest a change, they are open and responsive to looking at it.

My employees used to stamp cards in a time clock. This procedure permits cheating, there is a lot of space for human error when totalizing the hours, and it is very time consuming to do so. With UAttend now everything works smoothly. I had read about some fingerprint readers giving problems, and getting stuck, but that hasn't been an issue at all. It works perfectly. The customer service is very good. The chat is very fast and the representative are always nice and efficient to answer.

My reader is hardwired so I barely have issues with connectivity, it has happened a couple of times in more than two years using it. I couldn't really complain about it.

This is an easy program to use. We have the finger print capability. At first, there were some problems with the scanner not recognizing the prints. When we made sure the employees were leaving their finger long enough (only a few seconds) on the scanner there was no problem. The supervisor just a few days ago called and said how much easier it is to use instead of time cards. I am still finding a lot of extra's in the program. Reports can be run any way you need them.

So far I am pleased with the product and have no complaints.

UAttend has made management of my employees' time cards much easier. I only have two employees, but calculating their time by hand would be difficult. Even with a small number of employees like mine, UAttend is an efficient way to start your payroll. I have changed employees a few times and it's very intuitive to archive records and set up new employees.

I work from home and sometimes do payroll on Sundays when I didn't have time on Saturday. I have to be careful that I select the right pay period if I do payroll on a Sunday to make I'm inputting the data in the right period. It defaults to the following week if I don't change it back.

This software was the answer to a lot of issues we were having with time tracking. It has given our employees the right amount of freedom to make time tracking less of a chore while maintaining our ability to monitor the use of the software. Our employees have been much more reliable about tracking their time and we have the confidence that our records are accurate.

As with all software there are always tweaks being made to improve them and that is true with uAttend. The tweaks that have been made have been very helpful but there is still room for some improvement. For example, I wish that from the dashboard you could click on the name of a user under the Punch Status box and go right to their timecard. The app is also a bit basic so I am looking forward to the update that is coming soon to see what changes have been made. I also wish there was a calendar feature on the dashboard where you could see if there are any holidays or time off requests coming up.

I like the simplicity of it. It is very easy to read and understand.

You are very limited on what kind of reports you can run. Even though it has the option to mark an employee absent, you can not run a report on absences.
Also if you have employees who transfer departments and the automatic lunch deduction is on, it wont calculate the over time correctly which is a big problem. Iv'e spoken to uAttend support multiple times about it and they have also confirmed they have received multiple complaints about that problem but they have done nothing to fix it.

This is what we use to punch in and out when we get to the office. It works well and is a lot easier than punch cards.

thumb print scanner can be sensitive, but thats OK.

Most of the system has been a asset to our newly opened small sandwich shop.
Really like the texting and so do our customers.

The fact that their is NO warning noise or a flash going across the screen has been a real issue for us.
I contemplated on taking this option off, the only problem is, our customers that use it will miss it. Also our menus and signs in front of our building display the number as well.
This really needs to be updated and addressed. Cell phones give a warning for a text, why doesn't this texting option. Please try to address this!!

fairly easy to use
mobile app for clocking in and out with available geofence
web based

the group punch feature is lacking.....
group punch allows you to select employees and then add notes/punch in / punch out etc for everyone that you selected but it only allows one group at a time.. so if you have to add the same thing for 10 people in 3 different work groups (adding a note that you authorized overtime for the employee) then you have to go to each work group, select the employees then add your notes.. you need to do this for each work group, so basically your doing the exact same task 3x, when you should be able to select all employees from all work groups or however many you want from each individual work group and do the task 1x.

The ease of logging in hours when there is a missed punch is a breeze. We have that issue a lot with our men working out in the field.

I haven't found any dislikes at this point. Everything seems to be spot on. I am still new to this and learning the whole sysytem.

I like that you can send the clock to any location and are able to pull all the information from one central location.

The features need to be updated. There are a lot of great things about uAttend, but the features being so past date that it makes the experience worse than it needs to be.