ARI - Avis

I'm using this tool from past 2 years. It very helpful tool for me. User Interface is very decent, looks good, fast and responsive. Tool is very secure and robust. In terms of pricing ARI tool is cheaper then others tools available in the market. Easy to use, it doesn't require any specific training. It saves lots of time and money. Recommended tool for my side for all types of small and large businesses. It is easy for me to maintain inventory, reports, expenses and tracking.

I don't have any issue with this tool. It helps me alot in maintaining inventory, reports and expense tracking.

Coming from the corporate gaming industry, IT, finance, and HR. Interned for two years with an independent in Exotics locally in Las Vegas that used Shop Monkey I feel that the software and customer support by far is superior for the cost incurred on a monthly basis. While in the Gaming Industry and rolling out Forrest migrations costs can be main deterrent when presenting to the finance department. I feel that the IT department can save money if properly planned, discussed and integrated with the finance departments. I tend to lean towards new innovatives and underdogs as they listen to their customer base know what truly is needed and implement as such.

Only thing that would be great is a 24 hour customer service or an assigned POC for accounts to assist in any operational glitches, customizations, or answering questions. Timing is critical when you have a customer waiting when trying to keep things consistent in my system and data scrubbed properly for estimates, invoicing and houses data.

It's cheap and gets the job done, but glitchy and not very user friendly.

The software will randomly duplicate items on the estimate/invoice so you have to be careful and double check the work so you don't look like an idiot when sending out estimates or billing the customer. It also doesn't automatically update the date on the final invoice from the date of the estimate. In addition, the labor/part grouping feature is a pain to use because you have to back out and go back in for each selected group.

The ease of navigation and user friendly

initially i didn't like the no labor integration, but got fixed and integrated.

I just love this features on this program very easy to use very informative to the customer and very professional format

The only thing I would like to see what this program is being able to change a estimate into a job iog

The ease of navigation quickly no need for training

Labor time and labor guides also not all services were listed

You can quickly create quality repair orders with ease!Parts lookup is great.

Some bugs to deal with but that's to be expected. Some integration issues with quickbooks. Occasionally have to restart the app to get things working properly.

Price was my biggest factor. And the ability to use on mutable platforms

The only thing missing is the ability to transfer OEM products to an invoice

full-featured auto repair software with support

Anyone in this moment, I'm happy with the software

A complete product for the operation of a repair workshop

so far I haven't found anything I don't like

I can't say enough good things about this company. I am starting up my own business and I am so grateful to have found ARI. I was looking into many other CRM's like ShopKey, ShopMonkey, etc, but the price was far too steep on those programs for my situation. Don't get me wrong, ShopKey is a great software, but it was a $300 a month commitment that I couldn't not do. After searching high and low I found ARI. ARI is simple, affordable, and has all of the features I need, and more. What I love most about ARI is that their team listens to feedback and is CONSTANTLY IMPROVING. I have never had an issue with their program, when I need it, it works. I love it for the price point and simplicity, it is perfect for me.

At this moment, after using ARI for a year now, I really do not have any cons that I can think of. It's a great CRM and for the price point I promise it cannot be beat.

Invoicing and Vehicle Inspection Sheets.

Issues with pc use(I have not tried new windows app yet), printer problems, occasional bugs and syncing problems across devices.

The ability to message the support is very conveinent. easy to use. navigate is simple. sometimes you have a hard time finding where something will be but it is there.

I dont like mitchell, id like to see a generic labor time.

The fact that for the most part the application and software easy to use, and has everything from accounting down to inventory and inventory pricing .

I can't say that there's anything that I dislike about the software, for the most part everything's pretty self explanatory and easy to use. Now I do have issues with some things here and there but I think that's more user error than it is software.

Best features for our business are the invoicing/billing, inventory ability, work order management, and expense tracking. We have been using it for a couple of years now, and love that they continue developing it and making it even better. Their customer service is awesome!

Still struggling with the inventory auto-updating when I have added a part to an invoice and then need to remove it. I have to manually go back into my inventory and change the in stock quantity.Have not figured out how to accurately track my income. The number for the year that I have collected does not match what actually entered my bank account. Not sure what I am doing wrong.

Easy to learn a lot of features that are all included at no extra cost. I've tried them all and for the money this is the best software available .

In the past it was missing a labor guide. Although the recent update included options to use Mitchell labor guide a great addition to the software

It's a great program with good features feel that its a friendly use like the fact that we have a 24/7 customer support and that every time they are doing up dates to better their system

What i don't like about the program is that i feel its slow and im stating to feel like my program is saturated with the amount of work that im getting

Appreciate that you guys listen to your clients for adding different options to make the invoice work for shops. s

The issue that I have is the response time when I'm using the app if freezes at times and then when you trying to go back it makes me want to start over. if on a client extimate portion. i click on one estimate. thne relized it wrong estimate i click back it goe back to all client list. rather then going to client estiamte list.

I loved how i could use all the functions and they all apply to what we do. Unfortunately. I did loose my lifetime membership so been using on the free mode. But still love the app

Need to be able to add employees and have all there databases linked to main one so we are all upto date. Prices would be on all users screens. And be able to limit functions based on level of the employee

The reminders .carfax and the scan tool

The appointment page was not customizable.

I like the functionality and options we get with each vehicle, such as checking the brief carfax history, vin decoding, DTC's, and the extensive vehicle database. Invoicing is easy. Lots of features. and quick customer service when i experience problems.

Still very buggy, im sure this pertains just to the app because i dont use desktop version. But i have 3 devices running the app. Ive had the app almost a year now and its alot less buggy now than it was then, so props to the developers for getting updates out. My other complaint is the online appointment system. Its almost impossible to use on a mobile device. They are aware of this and hopefully they will roll out a new version.

This is a great software Implamentation for the vehicle service Industry at this price. My shop specializes in PWC (personal watercraft) and Off road vehicle repair and all of the vehicles are available in this system or you can add it to the option inventory.

My business would benefit from an open payment processor option. I've already aquired my proccessor so I do not use this feature in the software. We would, along with other possible powersports service centers, like to see VIN checks added to some of the features. Maybe include a specific list of safety recall and warranty issues.

The consulate update and support of customer service five star All The Way

I don't got nothing in that matter to say

The order in the clients history billings and repairs is vey helpfull to me

maybe the part of history and Technical Bulletins is not strong

Very easy to navigate and get the hang of using it. Customer service is A1 with quick response time. ARI is a very affordable and helpful software. No large up front cost or contracts. Great for simple DIYers but still in depth enough to help repair shops keep track of the repairs and customers. Great Software for any leval mechanic or business. Unbeatable customer service. Always improving the platform and looking for better advancement while keeping the cost down and quality up.

The only thing I did not like was it did not have labor times and wiring diagrams like alldata. Mitchell, or identafidentified. But a message to them about this and my response from them was, that they are in the works of adding it and they were very thankful for my input.