Germain UX - Avis

1- I liked the whole functionality and replay feature
2- Integration was super easy in Drupal
3- Good information is like IP address and analytics are there on right. It can be helpful in debugging some unreproducible errors and can be also helpful in finding marketing strategies for conversions.
4- It also helped in analyzing user behaviors.

1- It will be good if I can see the real user web page in the session replay.
2- Some kind of analytics charting similar to Segment and Amplitude
3- Not sure its there but will like to have more features in API for some custom integration

1.Vast language support, so many people from different countries across the globe will feel comfortable using this tool and very soon and easily get used to all the features it has to offer.

2.Cost effective, value for money accounting to be pocket-friendly not just for enterprise level, but for start ups and mid level companies and with no limit to the industries it can be used for.

3.SLA configuration and customisation capabilities the tool offers

Well, I have nothing to complain about what it already has, but I would like to point what more it can offer from a ‘Performance Test Engineer’ perspective. I would expect any APM tool to be able to identify and filter the real users and virtual users, and it should be able to provide response times of the business processes by filtering the time taken by the tool itself in this process.

For instance, I do load testing using MicroFocus LoadRunner tool for a banking site - a web application and use Dynatrace as an APM. The response times of the business transactions are roughly x+0.3 sec (approximately, this can vary from app to app) when I execute load test with Dynatrace and when I execute a load test without Dynatrace, the response time would be x sec. Because of this reason and for the sake of getting accurate response numbers for the application before go-live, I’ll end up doing a load test with Dynatrace enabled and disabled.This causes more testing efforts and increases cost in the SDLC.

Having a feature to filter real and virtual users, measure accurately the response times of transactions between requests/response without APM time would be great to have!

- Sign up process is easy. Design is user-friendly.
- The initial questions really helped me find the tools/metrics that I need to monitor.
- I like that the incident are found on the top of the menu. As part of QA team, this is the first thing I take a look at in the morning.
- Everything is under the sun: data, analytics, automation, etc.
- There's so much functions and tools. It may look overwhelming in the beginning but the wizard and FAQ are well documented.
- Germain APM works well with browsers that I am using (Google Chrome and Firefox).
- Interface is responsive. I've never felt a lag while exploring the tools.

- A mobile app that can visualize the data would be nice
- Not really a cons but I hope they will consider adding a dark mode theme

It was an easy step by step process to register and use of the germain software.
The website is descriptive and user can get a lot of information while navigating in the website.
I have used user sessions recording tools before, but non of them gave me so much insight as i checked in germain APM overview.

Setup wizards on the cloud are easy but in some places a new user cant continue without some more clarifications.

I didn't liked the fact that after 24 h of unused of the application, the free trial environment was disabled, meanwhile in the cloud sign up was specified 7 days.

Germain APM is playing a vital role in my organization end to end performance management. All performance issues are identified and resolved during development and save much more time. We are using the Word Press services. Germain provide very effective reporting information about crash and transactions. Information is provided in a very comprehensive way. Germain provide colorful dashboard to review health and status of application. Information can be seen as aggregate by region. When issue is detected Germain automatically notify the appropriate context to quickly pinpoint the cause of the problem.

When we Started to Use Germain APM then it was little bit complex to used, but the passage of time now It's completely understandable and easy to use.

The fact that Germain APM benefits a lot of essential industries such as Financial Services, Healthcare, Manufacturing, Media, Retail, Telecommunication, and Transportation is such an amazing job of the software. This technological advancement provides 24x7, real-time, deep insights into complex application performance problems to maintain an expected level of service. The Alert and Automate feature for critical occurrences are also a great factor to have Germain which are cost-saving/effective, improve IT ops, software, and hardware performance. I like that it generates and provides smart and actionable insights that help CX, PX, UX, Application Administrators Developer, and Data Scientist to become more innovative to come up with technical and business issues solutions.

I just hope to expand the services to more industries in the future especially that we are adapting to the "new normal"

1. germain APM’s RUM: what sets it apart – is its proprietary, real-time Replay sessions and Bottleneck identification features
2. software tool gives companies the power to reconstruct a customer journey in real time to identify any potential problem points
3. consolidate all customer’s monitoring, analytics and automation needs on one germain APM platform

Germain should have mobile App, to send customer timely notification of some important data, change, error, events.

- UI quite clear
- A lot of integrations option with many services and programming languages
- Insights dashboard is very helpful to analyze and find out the potential risk in our system
- The pricing system is transparent and simple enough. There is no hidden cost.

- Lack of tutorial and no onboarding information. We have to guess and try the feature based on our instinct
- Although the UI is clear, but it seems a bit outdated. Need to provide a fresh UI to attract new user
- Too many options sometimes are not good because the user will confuse which option that suit their needs. Personalization features could be a good improvement, especially you already asked our preference in the survey after registration

While opting for application performance monitoring software, I researched and compared a variety of softwares but either they would not fulfill my requirements or were way beyond my budget. I was looking for an application which was easy to use and at the same time would give me freedom to customize the monitoring according to my needs. Customizable dashboard, comprehensive and clear reporting, intuitive graphs and deep down analysis of problems/crashes are the definite plus points of Germain APM.

However, the one thing that put me off (which was not related to the actual software), was the lack of online material that I could review and seek help from for better understanding. Although I arranged a meeting with the Germain team but I would have appreciated some more videos online.

Germain APM is a SaaS solution that provides real-time monitoring, analytics, insights and process improvement in almost every digital environment. The benefits of Germain APM can be multifold and I’ll list some of its useful features:
- You can define multiple KPI-s, and for each KPI - several different SLA-s (Service Level Agreements). Each SLA can have its own threshold (filter/condition) that will identify the KPI datapoints for which the specific SLA will apply. For example, if you have KPI for the User Transactions, you could define one SLA for Login with a threshold of 8 seconds, and another SLA for all other User transactions with a threshold of 3 seconds.
- Different multi-level Dashboards can quickly be created and customized: Aggregated Dashboards – "top-level" dashboard you can create on Germain APM web interface (as many as you need). One of them can be "default" dashboard for each User Role/Profile; Pivot Dashboards – "2nd level" dashboard (one per each Aggregated dashboard); Drill-through Dashboards – "3rd level" dashboard (one per each Pivot Dashboard); RCA Dashboards – “4rd level" dashboard (one per each Drill-through dashboard).
- Identifying technology issue root cause – directly from the browser, network, code, database SQL statement. Also – there are code and object-level tuning recommendations.

On the other side – the initial introduction of the software in real time environment can be time-consuming and will ask for technology experts – either Germain experts, or on-site employees.

The app looks quite competitive on the market because of huge choice of tools it can be integrated with. Automatically trace every step to root cause and solve the most complex problems in seconds - is a great opportunity for different engineers like DevOps, developer and qa. The other very practicable thing is to manage issues and use alerting rules to be notified immediately. All of positive reasons to use this app relate to a big one - stop waste a time by doing work manually. So here we have a one of advantages - very simple and user friendly interface, where customers is able to find everything they need and get a hint if necessary. Also I was excited by good structured help pages where I was able to find any needed description. And of course a very cool thing is a list of different dashboards where you can output all needed data filtering them dependingly on your needs.

While I was navigating this app I faced with two thing I was confused by. The first one is when I tried to connect my phone with desktop app I found that my desktop account was not accepted to login mobile app. Another one is when I tried to connect app to my HTML app, was required to download external js script to my server and paste in header. This donloading was blocked by anti-virus as malware. Probably you could offer just to paste in header a link to your clod script instead of downloading. Anyway I got more pleasant impressions then negative ones from researching your app.

Application Performance Management has come a long way since client server profilers and now is fully integrated into cloud enabled services. The Gartner APM magic quadrant recognizes the few participants in the varied landscape, Germain being a prime candidate to pose a significant threat and market leaders in the days ahead. Germain is simply a cost effective, transparent, and effective solution for the enterprise to profile their service delivery performance while having no significant strain on resources, this is achieved by the remote sensing and logging of Germain APM and automation.

The dashboard interface could use some better themes however, the core features and services simply exceed expectation.

Starting from singing up, til dozens of available monitoring systems, analytics, and even automation flows. As a Java project developer, memory usage monitoring is needed for multiple reasons, and Germain offers it (and not only this). Also, a tutorial is provided, how to apply the monitoring system to my project. Another cool feature, in my opinion, is the automation part - it offers from simple HTTP requests, till complex scriptwriting in 5 different “languages” with a scheduled timeline. And, in my opinion, best feature - dashboard overview. Simple, easy to understand, all needed information - in one place, but with multiple built-in monitoring types, for example, DB monitoring, Java monitoring, Storage, etc, etc.

For Java projects, lack of dependency, or plugin implementation. Also, lack of explanatory docker support. Most probably, it can be found, but in microservices hype, the dedicated wiki would be cool.

I have been using germain APM for about 8 months now. For me, the ability to have users record video of their issues helps tremendously when trying to identify the actual issue. Many times, the description of the issue by the user is not so clear and I'm able to save quite a bit of time seeing exactly what they've done down to the mouse-click.
We have quite a few issues with drop-offs due to technical issues, as well, and germain APM helps us identify these customer journey drop-offs quickly. I guess the main reason why I like it, is that since we've been using it, we've seen an increase in our conversion rates.

I do wish the user interface was a little more intuitive, but this application has quite a bit of robust features.

As I am using this software since last one month and I mostly like customized feature which is help me a lot to work smoothly.

Some-time the response of operation not working due to network efficiency .

1. The navigation pane is well designed, structured, and grouped, this allows user to access website resources easily.
2. The UI throughout the website is appealing, the graphic stands out this enables user to identify and locate point of interest quickly,
3. The control buttons to turn a setting on or off is simple and quick, since there are a large number of controls/settings the button makes it easier for users to change the settings with minimum effort.
4. Action buttons to enable/disable/copy/remove Configuration is very user friendly, since this allows users to conduct actions with ease.
5. The buttons to sort column ascending or descending is another good addition using which user can quickly sort table.
6. The panel design for adding is well thought, most of the fields have predefined drop downs, this makes it easier for users to add settings of choice and save time completing this process.
7. The overall performance in terms of navigating through the pages or tables is very quick, enabling the user to complete activity quickly.

1. Not much, except the website can add Help at page level and panel level since this will enable users to better understand the tool and its features and provide a detailed user experience.

2. The font size within the tooltips can be a bit larger, making it easier for reading.

As a client,I can choose lots of tools on different program languages,Wizard page contains box list of services for Saas and Paas, separated in categories,which is very easy to see all services/tools/apps. Overall the design is user friendly, left side menu is well structured with compact view or extended view. Strongly recommend to companies ,which have to make deep analyse and monitoring. I used GermainApm for wordpress and results are the best.

I marked that it is not user comfortable to have search field where has suggestions for each new word. It would be good this functionality to be separeted or modify- user should used only suggestions keywords for searching or he should enter free search text/keywords.When there are no available results, the page looks non-structured - titles, buttons and icons with magnifier.All these items look like scattered throughout the page

Germain offers great services, the UI is very well designed, clean, and lightweight, allowing you to set up your environment in a straightforward manner. The insights you get are amazing, allowing you to discover flaws that you have and can represent a potential risk in the future that maybe we haven't put attention to it. There is an unusual but tremendous powerful service which is to schedule ssh or SQL scripts from the UI! Forget about cronjobs where you don't have clear visibility of what, and when is running from here you can easily have a wider overview of what's running.

As consideration some flows in the UI could be improved, for example when you are creating an ssh session you might have two kinds of the login:
username and password, or with a username with its private key, currently you can do that but displaying on "advance" options and filling a larger form where you have to assume using the key will have higher priority over username and password.

Germainapm integration with an application is easy and developer-friendly. User can signup quickly and start integrating his/her application instantly. I can get issues in detail and showing in-depth information which can help us to fix it quickly. Real-time monitoring can give my customer happy and I also feel safe and secure.

UI is a bit complicated if you need to monitor so many applications and it seems outdated.

If you're in the market for your next APM software to help your organization identify bottlenecks, key metrics, or solved complex application problem and analytical issues, I found Germain APM having straight forward - user-friendly dashboard reporting system that you will love, especially for complex data crunching. This, combined with their wide range of tools and offerings, including most of the known and industry-standard API, plugin, or web base connectivity it will monitor, diagnose, and process your much-needed data with ease. Powered by their system capable of connecting to a vast spectrum of data link derivatives, I can attest how Germain APM tremendously helps me with my required data metrics.

The only thing I believe would need some improvement is better UI experience when using a mobile device for easy report snapshots, whenever required.

Overall experience is really good, after purchasing software not only the product was extraordinary but the services are great too.It helped my company to increase its business. Whenever we faced any issue the support team was very proactive and in no time my issues are solved, i am very happy with my purchase decision. It very easy and simple to use and we are easily using this software as a service

The UI needs to be refactored to the modern standard and its little complex to create new dashboard for users a little hard to remember steps

I have been using Germain APM for a while now. I basically use it as 360 Power Platform - connect all my fellow platforms in a go with wizards.
Wizards has helped me in making seem-less integration with the platform. You can connect more then 50+ Platforms.

You can use existing KPI or edit/create your own according to business requirements.

The auto-generated dashboards while creating Business process actually saved you time.

At last , its easy to use and you can make your own Automation beast out of it and manage everything from one single platform.

Emails/ Notifications can be improved and contain more information which would be beneficial for users.