Xoxoday - Avis

It works great. When a xoxo card is been provided it provides lot of options to claim the gift.

Sometimes the gift card add-on does not work, Then we have to contact the customer care, these things can be avoided

- It allows us to cater to our employees who are present in different countries
- It's easy to place order for different gift cards
- Gives us admin a lot of ideas to conduct engagement activities
- Also really like the how we can automate different events - earlier we were doing this manually

In terms of the software, there is nothing much I really dislike.
Its easy to use.

The ease of transforming points into vounchers.

The fact that there are not too many options for some countries.Also, some vendors establish a defined value for a voucher, you don't have the possibility to decide the amount you want to spend.

- User Friendly
- Intuitive UI
- Customer Support

- Don't really have any complaints about the product

Simple to use, bulk upload to send a lot of awards at one time, tracking and redemption reporting.

Any ideas discussed has been tweaked or adjusted for future sprints.

great customer support team and proactive support now

less features and functions
low Engagement on the platform

I've really only used Xoxoday once. to claim my reward at Lowes. Once Customer support helped me out, I was able to successfully redeem my points. However, I'm not terribly IT savvy and the app wasn't very intuitive (at least my experience).

The flip side of above. Also, it seemed that the support team was reluctant to have a face to face discussion. Everything was electronic. It was very frustrating to not have a human being to whom I could describe my problem.

Ease of gift card and voucher management, quick redemption and updates

Experience have been taken out post COVID, no of options is lesser

The UI is very easy to use. The marketplace has a lot of gift options to redeem and the customer team is extremely responsive and prompt in resolving the queries.

Sometimes it takes a while to get the codes but apart from that, there has been no problem.

Variety of restaurants, and the various prices of coupons

Not fast as I thought it is . I have to seek customer support to get the coupon code .

fastest and accurate solutions, IT features are rightly enabled

More instructions and checks to be implemented

I used the Global Rewards Marketplace product the most and really liked everything that it offers. There are tons of options for you to choose from. Customer service experience has also been great!

I found a little difficult to navigate through the website. I didn't face any other issues.

product is good , usefull product but cost in more

time take more to reach user , cost is more

you can track overall performance of sales in every quarter and track overall team performance

ui can be improved flows and customer experience while using the app can be improved

The platform provides an easy way to send rewards to customers and partner networks. It also offers large automation and integration capabilities.

The customer service is terrible, and if you are maintaining high standards in your bookkeeping, I wouldn't recommend using the service. It took 3-5 tries to issue a proper invoice in euros coming from a European office of the company (vs an invoice in Rupees from an Indian company). The account manager guided me through the process of paying for a cash deposit to refill the XOXO balance via a third-party platform. Once the payment has been through and the balance replenished, it took ages to get proper invoices for the operation. And to my surprise, only a part of a transaction has been invoiced. The third-party payment tool (Payoneer) commission has not been invoiced, although before making a financial transaction I specified that I need a proper invoice for this operation. The XOXO account manager just sent me to the Payoneer customer service (where I cannot get any proper reply) and stopped answering my emails. Now because of XOXO's negligence, we're facing problems with the financial audit. So I wouldn't recommend that any business that wants to keep their financials in order uses the platform.

User friendly tool and can be customized based on the requirements

More features can be added to the platform

Integration with Zoho People, Ease of rewarding or recognizing, survey platform, monthly engagement ideas

Graphics can improve - it will enhance the user experience or engagement - we can take a leap out of Workplace by Facebook.

The entire process is simple, and easy to understand. The voucher catalog is also right there, making it easier to search for details about the brands. The instant vouchers are usually generated and sent to the email address very quickly.

Sometimes, the platform takes longer to load. It has also generated the same order twice at one occasion. But these issues are not recurring.

I like the ease of sending/customising vouchers and campaigns as per my team's or org's need.
And moreover the reporting is very intuitive, however would need some additions though.

Gamification is a little poor, and we always have to click download pictures the moment we get xoxo mails to our outlook, so that integration can be improved.

PLUS POINT IS IT HAS VARIETY OF OPTIONS TO CHOOSE.

ONCE I HAD A BAD EXPERIENCE WITH THE CUSTOMER SUPPORT WHICH I DIDN'T LIKE.
BUT NOW THEY HAVE IMPROVED A LOT.

It's easy to use and useful for your employees. Xoxoday has plethora of vouchers/ gifts to choose from, which enables employees to use the gifts as per their needs and not as per your choice. Easy to redeem and has a good customer support service.

None so far.
Interestingly this form is not allowing me to submit the above text alone, its compelling me to write more in this field! Honestly, I have no cons to write!

The e-vouchers are readily available and are generated within minutes that make this app a great place to buy any vouchers that we may require.

Initially, I did notice that Amazon and Flipkart vouchers used to be in expired state when I tried buying which got resolved later but was inconvenient at that time.

Your customer support team, they rock! They could give me an exception for my unused credits.

Search is not upto the mark, and page loading time is very expensive , products do not load fast enough to access.