Aloha EPOS - Avis

So much easier than micros. Dummy proof for new servers. Easy for servers to navigate.

Credits cards system from time to time goes down. Customer service hard to reach in the timely manner.

It is easy to learn, and teaching employees to use is a lot easier than with other similar POS systems.

Menu changes and initial setup takes forever, and updating items for daily specials and menu changes is more time consuming than with other systems.

Easy to manage and customize and easy to teach other how to work on the POS system.

If there is any error, system will freeze frequently, and you have to reset to get it back if you want to have the system running again.

Aloha is extremely intuitive and simple to use. It’s great for people who are new to the restaurant industry. And great for those of us who are seasoned.

I dislike that it must be run insync with Windows.

Functionality is good, easy to rummage through, toggle and navigate made easy by touchscreen capable, orderly, tacks on prices for add ons

Color coating, less crowding, easy back office, waiters/waitresses may deceive (the system) easily if entrusted

Visually appealing and powerful. Aloha makes ordering items easy and it's also the easiest POS, I've worked with, to modify items.

The ability to transfer checks between staff could be easier. Most places don't do that often, but others do.

It's EXTREMELY easy to use.
Easy to read format.
Every button or sub group tab on the screen is easily accessible

It freezes too often.
There are lags at times.
I wish the program wasn't as slow as it is.

I’ve used it for years and have always loved how straightforward and simple this operation system has been to use.

Can’t really think of anything I dislike about aloha.

Easy for waiters to use. Reports are easy to read. The hardware is fairly robust, purpose built.

Service once was wonderful, but since NCR bought them a couple of years ago it’s a cluster fuck. Initial support is routed to India where you’re on hold for 10 - 20 minutes, to talk to someone whose only solution is to reboot, which of course we’ve already done. Then they can only “escalate” which means it gets routed to another idiot in India who calls you back in a couple of days to tell you to reboot the system. Then it gets escalated again and in a week you get a call from the local office who fixes it in 5 min. And they only in the last few months have developed chip readers, which without it, requires you take a 300 question PCI compliance exam every 6 months, only to fail because you don’t have a chip reader, then you have to apply for an exemption which you always get, but still, hours of work because no chip reader. Loved my local office who sold me the machine, can’t do it again though.

I use Aloha at the restaurant I work at; it is the computer system we use to send our orders to the kitchen. What I like most about this software is that it is very easy to use. The layout and color scheme is nice and not too outdated or overpowering.

There is one specific issue that comes to my mind from using Aloha that I liked least. When I was typing in an order one day and then sent it through to the kitchen, the kitchen was not able to receive the entire order of what I typed. It got cut off and I think that was due to typing in too much information. It may have also been because of the specific button I used. Regardless, this isn't a big issue and it's not like people are going to be typing in "novels" to send into the kitchen.

The software is easy to learn and the interface is simple and straightforward.

The system seemed to need rebooting quite often in the middle of a shift which would be frustrating for our restaurants team members who needed to ring up items on the Aloha terminal.

If you are in the resturant industry you need to use Aloha for your POS. It is easy to use, gives you the lay out of the resturant and is easy to add items or change information in the system. It does a great job keeping track of orders and tables.

It has shutdown before and caused panic, but if it's not as easy fix, someone is always out to fix the system super quick!

It was very simple to understand and learn

When clocked in under bartender you have to use that specific pos to close out, and if that specific pos is down you can't do anything until fixed

Aloha is dated so it makes it easier for senior citizens to use.

Everything. Aloha has next to no functions that a current POS system in the food service industry should have. It really is a waste of time trying to use it and I would tell anyone considering using it in their restaurant that they are making a MASSIVE mistake.

This is the most user-friendly POS we have used in the restaurant
The back office is very easy to use for reports, inventory control and POS terminal maintenance
Aloha also has a direct affect on our customers. Our staff finds it easy to use and they spend less time learning and more time providing the best customer service experience.

This was the most expensive POS we have purchased at our restaurant.
If our POS terminals go down it tends to take some time for replacement

This is an easy to use and update POS for any restaurant. I have used it in the past and it is easy to separate checks, open tabs, and run reports. Everything is simple and straightforward.

Some items are a bit out of date and I hope they fix that in newer updates to the system.

Has the features you need, good organization and UI.

It can take a bit of time to learn your way around it, but that's the case with any new POS.

Aloha menu management is easy for our operations team to make menu changes.

Integrations with other 3rd party products are sometimes difficult and pricey.

There are more features available on Aloha than in most POS systems. You just have to figure out how to use them (and support doesn't even know most of them!)

Aloha used to be the best option in POS. Unfortunately, support has plummeted, and any features that are included in newer platforms are either unavailable or expensive monthly payments to acquire.