Entrata - Avis

One of the best features of Entrata is how integrated it is. This is a software that was built from the ground up as opposed to many other property management softwares which tend to be various different codebases that are interfaced together.

The visual interface was designed with the end user and leasing operations as the basis which means my staff can navigate around and get things done quickly as well as keep on top of operations that need to be completed.

Entrata Core itself is still relatively young as software development goes. Over time the company has continued to introduce new capabilities and functions to emcompass different leasing models like Commercial and Student Housing. These tend to be far more complex operations than conventional multi-family units. There are growing pains with waiting for the software to develop to fully support the vast different business workflows that a particular client might need to address.

I wouldn't say this is a strict con as in I don't like it, just that it does exist but this is true for pretty much any software.

Honestly my team and I are very impressed with the functions and capabilities of Entrata and what it is able to accomplish for our organization. The constant forward thinking and development helps keep all the unnecessary software plug ins to a minimum. As a small business owner having a "one stop shop" greatly improves the efficiency within our organization. Keep up the Excellent Work!

More flexibility in the PO system, and we would really like to be able to conduct vendor bill payment via ACH without having to go to AvidPay (Avidxchange product)

I love how organized the Entrata dashboard is. Everything is organized to help sort through day with ease of use.

The only thing I don't like about Entrata is their lack of a mobile app (for more than just maintenance). It can be hard to look something up when on the go.

Entrata offers great products all around but the fact that their staff is available all the time is huge! You can call on the weekends or during the week and actually speak with a real person! Their online resident portal goes above and beyond giving resident's access but access that we can see on the management end as well! Being able to offer them streamline services with work orders, application processes and different payment options, proves that a software company can do it all. I also love that they are always evolving and asking for input!

The improvements could be the apartment order as the numbers show up in the reports. It groups by several different options, but not a consecutive list. I am sure they can easily fix this!

Entrata is easy to navigate, has a multitude of reports, I can call for support anytime.

Cannot look up unit numbers, only names depending on which site I am at. I cannot place pinned notes anywhere on the face of the applicant/ resident profiles, reports aren't easy to get correct information seeking.

I started this business already using entrata, and never had an issue using it, the options and features make sense to me as they are, and I adapt well when new features are added.

If I organize a list in entrata to contact a resident in a certain order, I would like that list to stay that way when after I click on an account and exit it. I have also been pending a customer support ticket regarding roommate shuffling, and the feature being down for 5 weeks, and not really seeing much progress besides an "in progress" email I get every so often which has been holding up getting ready for move out/move in....so

Entrata works hard to stay cutting-edge in the multifamily industry while focusing on the user experience for everyone involved, not just residents!

There are still some glitches in the system but Entrata works hard to be responsive and resolve those glitches where possible.

I love how it is very user friendly and you read it like a book! Left to right!

Limited access to certain things like posting a response to an Entrata review.

The most I like about Entrata is the easiness of making leases and how it would sync to Yardi. It is very user friendly and easy to navigate.

There is nothing I don’t like about Entrata.

Love that it is all in one and we are able to manage all functions pertaining to lead to lease process, accounting, maintenance and facilities, web site and digital presence optimization and tracking from one place

Technical support has declined as the company grew and with covid. I noticed such decline in the past 2 years. We have been using Entrata for the past 7 years or so and it was great.

The Entrata reporting is good for me and the Resident Portal and Website Service are good for online activities.

The Leasing Center Service is not so good.

Entrata is easy to set up, customize, and maintain. Often times, I find it easy to fix problems on my own or help regional teams create new webpages that show specials, virtual tours, sitemaps, etc.

It is really hard to get consistently great support. Technicians take too long to respond to inquiries, (sometimes days ). We would love to see ticket turnaround time improve. Also broken integrations are a major concerns. When API feeds are interrupted, this causes a decrease in availability for prospects. We could be potentially losing business due to this, enraging ownership groups, which directly affects our ability to retain management of properties.

I enjoy that all aspects of property management are in sync with leasing, maintenance, reporting, and accounting all in one software.

Customer service is not consistent and larger issues often don't get addressed. It seems like development team does not address bugs or glitches timely or ever. Specifically we have wanted to implement the PO system, but for close to 6 months this part of the software does not work (trying to import a catalog of PO items does not work). "Development team" has been looking into this for the entire 5-6 months and despite multiple follow-ups, there has been no changes or developments in this issue.Also - the "Gain Loss on Lease" and GPR does not make sense often and cannot be made sense of. When asking for support on how a number was determined, the support team does not offer much/any help.Lastly, customization of pricing through editing the pricing matrix on the "Pricing Dashboard" is clunky and inefficient.

I used Entrata software at Dobler for years and was pleased with the change ([SENSITIVE CONTENT HIDDEN] was excellent as our point person.) and the accommodation for the company.

Unless you have an IT person in the company working on Entrata all the time, all updates can be frustrating.

This software is very forward and self explanatory. Very easy to use and teach. There are not hidden features you have to search for.

There can be glitches/slow load times when updates are preformed or new items rolled out. They are usually fixed quickly though.

The program is very simple to use and easy to implement for onboarding purposes.

Self-service reporting formats would be a big plus. Ultimately the reports are the only connection owners have with the software so being able to create our own report format would be very useful.

Computer friendly easy to use. tabs easy to use

multiple users it slows it down. training videos can be better

Dashboard home screen allows us to track important activity + highlights action items. Ability to send leases & other documents directly through the system to be signed.

Several glitches have come up, many including email issues (BCC recipients not receiving communication, residents unable to respond to email relay, etc.)

Entrata syncs all of our data across the community management experience creating a seamless experience when other products create double or triple work.

The only complaint I have for entrata would be every once in a while a text message won't generate correctly in my message center. Not a real issue though.

I really like that it’s one program for all my needs and that I can find everything I’m looking for

Sometimes there are errors that appear and require a ticket