Weave - Avis

De très bonnes fonctionnalités, Weave permet aux entreprises d’établir des relations conviviales avec les clients avec une gestion intuitive. C’est un produit que j’aime beaucoup surtout les appels téléphoniques des clients.

La prise de main est souvent difficile pour un débutant puisque l’application n’a pas de formation en ligne.

Easy to use and implement. Patients gave great feed back.

I am waiting for an upgrade through stripe for recurring payments

We love how quick and efficient weave has been for our office!

We did not not like that you can't combine consent forms unless you have already combined them in your weave portal.

Ease of implementation and use. Shipped hardware to our office, very little setup, almost plug and play. Rarely has issues with phones.

Customer support is lacking in some concern. We started getting patients complaining about not getting sms messages. Looking into it, about 10-11% of all of our messages do not make it to the patients that want it. Over a month working with a support agent that can not / will not figure out the problem. Taking our office with combing through 1000s of sms messages to find ones that didnt go through. Get told that it has to do with how our website is setup. Fix that per their instructions. Nothing changed, and they refused to help or elaborate further.
Contacted support over the phone and asked for a supervisor. They took my information and no one ever called of followed up. We will be switching to a new provider at this point.

The thing i like most about weave it's in t effectiveness and its efficiency.

the customer service response regarding critical issues and its time zone

Phone system and texting capability is great

The new updated format is taking time to learn

We love how it is all in one app! Customer service is outstanding and we can always get questions answered quickly!

The online scheduling app does not work with our office.

Weave makes all our patient communications easy!

There are very few things I dislike about weave. If I had to say one thing, setting up the auto-messages to be exactly how we want is a bit challenging & time consuming, and sometimes doesn't work intuitively.

All the amenities that come with the software

no complaints with this software.. other then when confirming patients a couple days out if they respond with a C it will not automatically confirm these appointments. You have to manually go in and change confirmation

For a dental practice with multiple locations, Weave has great integrations with our practice management software. We've saved countless employee hours communicating with patients since we signed up for Weave.

Although Weave integrates well with our practice management system, we still have to pull up the patients separately from the Weave app, which adds some time to our interactions with patients.

The app! Tells us so much! It's quick and easy to access.

Forms are troublesome. More write-backs would be nice.

Combines phone, text, and email communication in a single interface. Clients can confirm appointments directly through messages, minimizing administrative workload. Caller ID is very helpful.

I don't have any dislikes. I really love Weave!

Extremely user friendly and convenient. Saves team members a lot of time.

A bit pricey, wish they were more affordable.

Shortly after buying my new office, the office had a fire and we had to shut down. We were closed for a year before we found a new spot. Weave was a huge savior to our business because it allowed me to listen to the quality of phone calls so I could train new staff remotely. It also allowed us to work more efficiently when confirming appointments because there were times when I had to do all of that as the doc before we found new staff.

There are no robo calls, which we need as an office that has older patients and mostly home phone numbers without email- so you can't text or email. Crystal PM is also not integrated with important features like save the date reminders. I would like to see a more frequent refresh from Crystal to Weave. If a patient asks to text them a reminder of their appointment, and it takes 5 minutes to add a new patient to the system, it is easy to forget about during that time. Also the email campaigns are having an issue with spacing/glitching.

The effectiveness, proficiniency along with it's efficiency with which it works for business is amazing.

Can not delete the sent messages! Further there is no highlighting or bold options in text.

I like the appointment reminders and text features the most with weave.

The only complaint I have is that Weave payments is not integrated with Eaglesoft yet. I hope you all are working on that!

I like that we can use the phone for texting and calls. I love having the calls recorded

The reminder system needs work. The reminder emails just state that the patient is due but now what it is for