Repair-CRM - Avis

We were looking for a field service solution with barcode reading built-in. They helped us customize the APP for our needs in our workflow.

Since they were just starting up, it took time to implement it to our barcode reader to make it easy to use, but it was worth waiting!

It allows our Techs to do the paperwork at a repair, eliminating sending the messy handwritten work orders to the office. We used to enter them manually in the evening ... this alone saves a lot of time for us (me).

Inventory tracking was missing, but they implemented it with our help for us, so I can't say anything else in particular.

After years of using another software, I switched to Repair CRM. I was pleasantly surprised by the ease of use. I managed to start using it even without instructions from developers, later on finding out about new features. Also, Repair team was willing to make adjustments when I needed them.

So far I haven't really found any problems.

Repair-CRM gets the job done. It offers the support for photo sharing and communications for vendors to fulfill work orders, basic needs are met.

The billing integration could be a lot better. I would love if this program integrated with QuickBooks for easy invoicing.

At my previous job I had to manually hand write the work orders for my technicians. Here, this is a huge advantage for us to do everthing quicker and more easily. Also my techs can read my notes now

Some stuffs still need to be done manually with some of our clients who demand a phone call, but that's just how it is

Our technicians track their inventory in their cars and found it easy to create work orders on client calls. In the office we keep track of our technicians locations & daily progress.

Some key features are still in development, but the development team responds quickly.

Makes it easier to schedule our jobs, and our techs can show up on time finally. We keep lot of tools and chemicals in the cars, now we are able to track those too. Routing is much easier with the app, which is important for our Pest Control business, as we have lot of notes and comment for wach client.

Invoicing would be a nice feature to have!

Seeing the technicians, where and what they are working on and also being able to track inventory.

Nothing really, it fits our current needs, it covers our operations.

Online booking helped us a lot to automate our incoming requests, instead of the phone calls.

Can't really highlight any cons, the support fixed every issues or questions that we had

Easy to use software, with perfect online booking portal. Can use on pc, phone and tablet! All function work good.

Data migration was complicated for me, but the support helped me!

We found it easy to implement into our company and makes inventory
tracking much faster. Finally we can see the service history on a mobile
APP with easy work order creation!

We did not use any similar software in our company before, so I can't
compare it to other solutions.