Repair-CRM

Solution mobile de gestion des interventions

Note globale

4,9 /5
(18)
Rapport qualité-prix
5/5
Fonctionnalités
5/5
Simplicité d’utilisation
5/5
Support client
4,9/5

100%
des utilisateurs recommandent cette application
Classer par

18 avis

Csarnai
Csarnai
Note globale
  • Secteur d'activité : Génie mécanique ou industriel
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy to use with our Zebra barcode terminal

Publié le 2019-06-18

Avantages

We were looking for a field service solution with barcode reading built-in. They helped us customize the APP for our needs in our workflow.

Inconvénients

Since they were just starting up, it took time to implement it to our barcode reader to make it easy to use, but it was worth waiting!

Réponse de E-Software

Thank you Robert, we are glad you like it!

Timothy
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

User Review on Repair CRM

Publié le 2024-02-06

Excellent . Affordable, Easy to use, reliable and excellent support from the team.

Excellent . Affordable, Easy to use, reliable and excellent support from the team.

Avantages

Ease of use and affordable. It captures everything needed for Field Service and the team continually develops the product and very responsive to issues

Inconvénients

A lower tier pricing for users with more than one but less than five

Pourquoi choisir Repair-CRM 

Affordability and responsiveness to issues and customer access

Logiciel antérieur 

HubSpot CRM et Field Force Tracker

Pourquoi passer à Repair-CRM

It suited our needs best and the team customized the software to include meter reading and fault code entry and no extra cost. That was a selling plus for me. It’s also very easy to implement. Reliable and user friendly. Among the best available. I recommend this to all Service Companies. I’m hoping it will soon integrate with Quickbooks Desktop as it now does with Quickbooks online.

Réponse de E-Software

Thank you Timothy! Happy to help!

Utilisateur vérifié
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 7.0 /10

Overall Effective

Publié le 2021-05-16

Overall, Repair-CRM is a good program. I find it useful but do not find it as a leader in the work...

Overall, Repair-CRM is a good program. I find it useful but do not find it as a leader in the work order platform market.

Avantages

Repair-CRM gets the job done. It offers the support for photo sharing and communications for vendors to fulfill work orders, basic needs are met.

Inconvénients

The billing integration could be a lot better. I would love if this program integrated with QuickBooks for easy invoicing.

Ruth
Note globale
  • Secteur d'activité : Secteur maritime
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Repair-CRM being used in a marine engine and industrial repair facility.

Publié le 2023-07-13

Excellent!

Excellent!

Avantages

I appreciate the price point and the ease of use the most. Repair-CRM was and is very easy to just start using. there was very little training or learning needed to begin using. Also communicating with the software team is incredibly quick and easy when I have questions, or suggestions that could be put into place. The customer service has been awesome; communication via email is almost always same day, which has been wonderful.

Inconvénients

I don't know what I like least, they have been able to help me get what I needed out of the software so far.

Réponse de E-Software

Thank you Ruth!

Peter
Note globale
  • Secteur d'activité : Génie mécanique ou industriel
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Repair CRM is great for field technicians

Publié le 2019-06-24

Easy to use Mobil app which helps speed up the Admin-time in the office.

Easy to use Mobil app which helps speed up the Admin-time in the office.

Avantages

It allows our Techs to do the paperwork at a repair, eliminating sending the messy handwritten work orders to the office. We used to enter them manually in the evening ... this alone saves a lot of time for us (me).

Inconvénients

Inventory tracking was missing, but they implemented it with our help for us, so I can't say anything else in particular.

Alternatives envisagées 

Microsoft Excel

Pourquoi passer à Repair-CRM

Much easier to use on the phone.

Réponse de E-Software

Thank you Peter! It was fun working with you guys!

Roland
Note globale
  • Secteur d'activité : Machines
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Customizable solution for forklift servicing, with great support

Publié le 2023-07-14

The team was good to communicate with and understood our needs after explaining. Delivery was rapid...

The team was good to communicate with and understood our needs after explaining. Delivery was rapid with some finishing back-and forth, and we are really pleased with the end result.Our overall efficiency grew with25% overall, thanks to the digital work orders.

Avantages

Asset management for the forklifts was critical for us with Customer Management. Also the customization of the templates to match our previous company Branding. Our overall efficiency grew with25% overall, thanks to the digital work orders.

Inconvénients

Invoicing needed a few things to iron out to our needs, but overall the team did a great job.

Réponse de E-Software

Thank you very much Roland!

Norbert
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Faster dispatching, with less phone calls

Publié le 2022-12-22

Our repair shop has a huge advantage with Repair-CRM and going digital. We don't need to call each...

Our repair shop has a huge advantage with Repair-CRM and going digital. We don't need to call each other for clarifying my notes and to go back and forth with the clients when he will be at the address. Gamechanger!

Avantages

At my previous job I had to manually hand write the work orders for my technicians. Here, this is a huge advantage for us to do everthing quicker and more easily. Also my techs can read my notes now

Inconvénients

Some stuffs still need to be done manually with some of our clients who demand a phone call, but that's just how it is

Réponse de E-Software

That is exactly what our software is built for! We also learned a lot from you guys.

Gabor
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy to use for repairing printers on-site

Publié le 2019-07-01

Great for our team, lot of features were implemented in the past months.

Great for our team, lot of features were implemented in the past months.

Avantages

Our technicians track their inventory in their cars and found it easy to create work orders on client calls. In the office we keep track of our technicians locations & daily progress.

Inconvénients

Some key features are still in development, but the development team responds quickly.

Réponse de E-Software

Thank you Gabor!

Raymond
Note globale
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Simplicity

Publié le 2023-07-03

Responsiveness, ability to work thru and help with any issues, and the ability communicate what...

Responsiveness, ability to work thru and help with any issues, and the ability communicate what they can and are not able to do.

Avantages

The simplicity and ease of use between modules.

Inconvénients

At this point, I don't have anything least that I don't like.

Réponse de E-Software

Thank you very much!

Attila
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Perfect app for Pest Control

Publié le 2019-06-29

It really fits us, and helped replacing our Google spreadsheets.

It really fits us, and helped replacing our Google spreadsheets.

Avantages

Makes it easier to schedule our jobs, and our techs can show up on time finally. We keep lot of tools and chemicals in the cars, now we are able to track those too. Routing is much easier with the app, which is important for our Pest Control business, as we have lot of notes and comment for wach client.

Inconvénients

Invoicing would be a nice feature to have!

Réponse de E-Software

Thanks Attila, we are working on the invoicing as promised!

Norbert
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great control over your schedule

Publié le 2019-12-19

Great upgrade from working manually on papers and entering the work orders in the evening. Now most...

Great upgrade from working manually on papers and entering the work orders in the evening. Now most of the job is done by the technicians: photos and what parts they used. It saves a lot of time!

Avantages

Seeing the technicians, where and what they are working on and also being able to track inventory.

Inconvénients

Nothing really, it fits our current needs, it covers our operations.

Robin
Note globale
  • Secteur d'activité : Fabrication électrique/électronique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Good product, meets our needs

Publié le 2024-01-22

Avantages

Easy of use, accessible by tablet in the field, regular updates

Inconvénients

Bad translation into Dutch. Sometimes the iOS app is buggy

Peter
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

We found the perfect solution

Publié le 2022-12-21

Helps our workflow from the incoming jobs to scheduling and dispatching them to the guys in the...

Helps our workflow from the incoming jobs to scheduling and dispatching them to the guys in the Mobile APPs

Avantages

Online booking helped us a lot to automate our incoming requests, instead of the phone calls.

Inconvénients

Can't really highlight any cons, the support fixed every issues or questions that we had

Réponse de E-Software

Thanks Peter! Love working with you guys!

Csima
Note globale
  • Secteur d'activité : Machines
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great for our Field Technicians & equipment tracking

Publié le 2019-06-22

Avantages

We found it easy to implement into our company and makes inventory
tracking much faster. Finally we can see the service history on a mobile
APP with easy work order creation!

Inconvénients

We did not use any similar software in our company before, so I can't
compare it to other solutions.

Réponse de E-Software

Thank you Norbert!

Caroline
Note globale
  • Secteur d'activité : Automatisation industrielle
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very useful for us !

Publié le 2023-10-31

Overall, we love using it ! It is easy to use.

Overall, we love using it ! It is easy to use.

Avantages

The ability to keep track of our previous visits to a customer and add pictures of our job
No more paper Worl orders
Very good customer service

Inconvénients

It is a bit difficult for administration to correct or add things in the description of the job done when technician on site forgets to write important things. For example material used that was not in the material list or important information for the customer that we want to appear on the work order. For now, we can edit and add material but not text in the description.

Réponse de E-Software

Thanks Caroline! We will adjust then, and let you change the description too! Thank you for the feedback!

Adrianna
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Amazing Customer Service

Publié le 2024-01-08

Avantages

Set up and help walking through the program has been flawless

Inconvénients

So far there have been only minimal hickups with CRM. But with practice and patience it is easy to figure out your next steps.

Réponse de E-Software

Thank you Adrianna, it was fun setting up the software for you!

Željko
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 10.0 /10

Repair CRM review

Publié le 2023-01-24

Avantages

After years of using another software, I switched to Repair CRM. I was pleasantly surprised by the ease of use. I managed to start using it even without instructions from developers, later on finding out about new features. Also, Repair team was willing to make adjustments when I needed them.

Inconvénients

So far I haven't really found any problems.

Réponse de E-Software

Thank you very much! We are trying to be as flexible as possible!

Pal
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Perfect CRM and service software

Publié le 2022-12-22

Thx for CRM, our job is easyer and faster. The booking portal is fantastic big help!

Thx for CRM, our job is easyer and faster. The booking portal is fantastic big help!

Avantages

Easy to use software, with perfect online booking portal. Can use on pc, phone and tablet! All function work good.

Inconvénients

Data migration was complicated for me, but the support helped me!

Réponse de E-Software

Happy to help!