Shopmonkey - Avis

I like the ease of using the electronic repair orders and how it is linked right to my quickbooks and I can transfer the data to quikbooks in 1 simple click. Access to Recall, carfax, repair history, and other info, I don't use the feature at this time but the ability to link with suppliers and do so all through my program.

I have some trouble finding so things that I don't use alot being a small shop some of the features are a little more than I need, and I think the labor guide times are off a bit as I've compared them several time with another program, overall I plan to keep ShopMonkey as my preffered shop program because for the most part is is very simple and it is almost an all-in-one program

The ability to send and get estimates approved by cell phone and email

The payment system it takes two rolling business days to get payments from shopmonkey to my business account

Shopmonkey looks nice on the screen. At first use of the software I did not have any other shop software to compare it to. I was impressed that it was not tied down to one computer. I can use it at any computer as long as I had internet (cloud based). Once I started using it daily than the issues started to pile up one after another.

For what they charge, I was surprised how basic their system was. The Quickbooks Online integration was a mess causing accounting errors. Their reporting is very confusing and I was not easily able to track my shop's profitability . I wasn't even able to add cost of parts or labor to the order. Their electronic customer communication is hit or miss and often tiem not reaching customers.

Its build very good and easy to navigate

It doesn't have any support for chargebacks or disputes

I'v used ADP, R&R, Alldata, Mitchel, and others..........Shop Monkey is the best interface and work flow by far. We love it. Amazing customer support.

Need a good CRM to manage and reach our customers list.
Need to get the real World Pack order system connected.

The team on the intercom chat

The team has always been MORE than helpful in helping me understand how to operate this system , no matter how big or small of a problem i was having .

These 3 people stuck out to me in a BIG way, i am naming them in chronological order of my Shop monkey encounters

[SENSITIVE CONTENT]

Now i am NOT going to say these 3 people deserve a raise , because that would be insulting to the company and the individuals themselves . These 3 people need to be sitting at a table and making decisions for the sake of the company , as well as the consumer.

I make this decision based on their work ethic , their interaction with their customers, and their overall demeanor. As a small business owner / operator myself, I look for a certain head on a certain set of shoulders. They passed the tests. Do the company a favor and Bring these guys up , have them train the next generation, and set them at the company table with you guys . I would like to go into detail about EACH interaction with you guys. I CAN AND WILL justify every statement made about each interaction.

In my opinion , a " pay per feature " instead of the bundles packages . . . . . . . .i would buy more features TODAY , but the bundling is WACK

We really liked how easy it was to navigate through the system, its really hard to mess anything up because there is so much availability to do things the way you feel comfortable with!

Just that there is not as much for Tractor and Trailer Repair as that as what we do, we took a leap doing it but has fit us just fine!

I really love the way Shopmonkey is easy to use. I have tried many other shop management systems and NONE are as simple as this one. I truly love the carfax integration, it makes life so much easier, and although there are other shop systems that also have this feature, it definitely wasn't as easy to use as Shopmonkey. In fact I had issues trying to access the carfax information in other systems. I also love the payment terminal, its very modern and easy to use. I am beyond pleased with Shopmonkey.

There is nothing that I really dislike about Shopmonkey. If I must say, one thing that would work well with the software is adding the option to not only add customer information but also company information. Adding a customer or company switch when adding a new customer would work well here. For Example, as a shop manager I work with a lot of other shops and fix some of their vehicles adding them into Shopmonkey can get complicated because they don't go by first or last name which is required to add a new customer.

Running a small Indy Euro/Performance shop is tough enough and ALLDATA Manage had me oon the brink of suicide because I couldn't effectively run my business.

I wish it would quote labor times from alldata and be able to order parts from ECSTUNING

The customization of the system allows us to set it up to work for our own workflow, both for our fulfillment and service team. Work and updates are easily trackable. The system is also great for customer communication which is very important in all industries.

Some customization requests take longer to happen but at least the Shopmonkey team cares enough to have a feature request page where users can vote.

Customer service, hands down. The software is relatively problem free but should you need help finding a feature or even adding one that wasn't there before this company is super responsive. Quick, accurate responses that save you time and money.

Practical use is good, the ability to add canned services for commonly sold packages is great. They've recently added the ability to move line items between and within services - sounds small but anything that helps provide more clear communication w/customer is great and the SMS feature, with pictures, is great for that.

Like most automotive packages some tie in's don't work well - carfax (separate product that SM integrates with) has plenty of problems but that's the carfax product not SM. Same with the parts/labor lookup.
Invoicing and reporting are not as feature rich as other platforms. Things like "sales tax" reports should be integrated into any invoicing package but SM does not handle tax well.

User friendly, easy to learn and a great layout overall. I love that we can two-way message clients, order parts and track our business success. Their price is very fair and having different options to choose from means that you only have to pay for the features your shop really needs. You are not forced into one high price to cover features you may never touch.

Not really a con, but it would be amazing to have a shopmonkey mobile app in the future for doing business on the go. The mobile site isn't too bad, but it doesn't always work on my phone. An app with a nice mobile layout would be perfect though.

This software makes running a shop so much easier and simpler. It helps the whole team stay on track and leaves little to no room for error or miscommunication!

There are a few "basic features" that in my opinion are no-brainers that we have already made the support team aware of.

- Reports needs to be more customizable so that we can easily calculate real gross profit (the most important thing in any business) that comes into the shop and also be able to categorize it by service writer. From my understanding and from what I have seen it can only be calculated for all invoices that have been made, and not just paid invoices in the 'profitability' report. Given that everything is already tracked all we would need is a way to have a report that allows us to use every filter there is. 'Zayn' from our team has already brought this up to the support team for Shop Monkey, hopefully it will be implemented very soon.

- There needs to be a way to enter in "completion dates" for each vehicle so that there can be a separate work flow for "deadlines" that are coming up along with notifications that are customizable (i.e. "notify the team 3 days before completion date", "notify the team on the day of completion date"). Already brought up to the team by Shah.

- When entering in a payment and a full payment is made, there should be some kind of option so that the order goes directly into the "Invoices" section of workflow. Maybe a check box that just closes the deal. Because remembering to move it over every single time when you have a customer in front of you waiting to get you to take him / her to their car its easy to forget.

Shopmonkey helps us do everything better. The ability to track tech time on each project, pull reports on labor hours per project or collectively, build and maintain what we call "active invoices" that can be shared with the customer (and receive payments & deposits) at any time during their build by email or text, great integration with QuickBooks, importing parts pricing lists from our vendors (23,000+) so we can see our costs and MAP right in the invoice, a great built in system for collecting and managing work requests right from or own website........ and on and on and on! One last very important Pro...... CUSTOMER SERVICE IS INCREDIBLE!

A combination of growing pains from moving a small "paper only" shop to a computer tracking system and a sometimes changeling process of fitting a full custom performance fabrication business into a format originally designed for more traditional automotive services. These could have been too big of a stumbling block, but as stated in the "Pros", the Customer Service Team continue to do as they promised and walk us through every step. They even work hard to modify the platform to better fit our type of shop. Do we come across glitches, sure, but they small and the team is quick to try and resolve them.

I am impressed how you can create an estimate, send to customers email or text. They might not approve the work that day, yet feels great when you wake up to an approved quotes that go back as far as a month or two and you can pick up where you left off with the customer and schedule them through you handheld device or able to access anywhere.

We need more parts and pricing on vintage vehicles. For example: we had a 2015 Dodge Charger 6.4 come in for lifters replacement, oddly that was not available for pricing or estimate. after 40 min of calling places and dealer, getting the part numbers and labor time rates at least we were able to create a canned service.

Easy to use. Quick to learn. Visually appealing. Easy for customers to understand. Integrated communication with customers. Awesome support staff with usually no wait time. Prompt resolution to problems. Listening to customer feature requests.

Suggested:
-Ways to process warranty, ie show what it cost the shop while still zeroing prices for customer. Would show as a complete loss to the company.
-Way to set up customers that may be tax exempt, ie car dealers who are PST exempt.
-Better options for procedures and labour time look ups, I understand Motor is available but it would be nice to have other options that are more in depth than Motor.
-Better Reporting. Profit/ loss report. PST report. GST report.

Flaws with use of this software in Canada, ie nickel rounding on cash invoices. Penny rounding on most invoices is incorrect due to a rounding logic error. The logic to integrate with Quickbooks is flawed for Canadian use. There is no way to process warranties that shows a zero dollar amount for the customer without applying a discount.

Fast, Simple, and features business owners, and project managers would kill to have. Nothing out there compares to ShopMonkey. I was on the verge of making my own software for our new Classic Auto Restoration Company, but then found ShopMonkey. It's like they downloaded all of my desired features of shop management software from my brain and built it just for me. Now I can just build badass cars and trucks and let ShopMonkey do the rest!!

Hard to find as Ashot and his team are constantly one step ahead of what our needs are. Keep up the great work!!

If you can set up and manage a social media page....then you can set up and manage a Shop Monkey page. It is very user intuitive. Shop Monkey has always been lightning fast with replies to concerns, questions or recommendations from users. It is seamless to assess reports and send them to Quick Books or to our CPA. Tracking sales, profit margins and an ability for our tech's to use it as well are all only added benefits.

Honestly....(Not getting paid from Shop Monkey, and yes, I am a real user), there is very little that I don't like about the software.

from online invoicing and updating the customers about the repair every step of the way that feature alone saves my mechanics time by not being on the phone all day .
The parts inventory is so useful tracks every item for you
I could go on and on about this software its amazing everybody that needs a all in one software for invoicing should try this

schematics for heavy duty would be nice

That we can email, text and have customers authorize directly from their phone or email. The layout is so nice and easy to see. Love that I can just type in a style of a car and it shows me all we have worked on, in case I have forgotten a customer name. Just so many great features!!!

Nothing really, I was running on a hand written system that had the potential of having so many clerical and addition errors with my husband adding things up on his own.

Shopmonkey is very easy to set up/get started. Importing our data was incredibly easy, this software is the most user-friendly point of sale I've worked with!!

There seems to be a bit of functionality that is missing (i.e processing a return) - however when I reach out to support they respond in real time with solutions and ensure me that the issue at hand will be addressed.

The overall layout out of the software and its capabilities cut my office time in half. We used to do all our quotes and invoices on paper but since switch everything to shopmonkey it really speeds up the process as well as proving more tools and features than I wouldn't have had the old way.

Getting used to the software was probably the hardest part. Overall I don’t really have any complaints and they are constantly making improvements and updates fo make it better.

Easy to integrate, easy to use, and more features and benefits that work seamlessly. Customers love the way it works with text message updates.

It wasn’t around before the competition. I really can’t say anything negative. If I did have something I know the team at Shopmonkey would work on it right away.

There are so many PROS to using Shopmonkey.
Customer support, Fantastic system!!, Organization, Productivity tracking, messaging directly to clients, internal notes, Quickbooks integrations, VIN lookup, profitability tracking and the biggest one is the work flow!

There are always cons to systems but i have yet to find a CON with shop monkey!

No bugs, fast, customer support, works as advertised!

Some features are missing that were available in ARC, system we used before. Namely around discounting and invoice templating.