Tekmetric - Avis

Screens are laid out logically. You can easily click from one are to the next. Less key strokes is better productivity. It is 'simpler' than other programs, but it includes everything we need to operate the shop.
Having the vehicle details, fluids,filters,etc. on the right-side menu is the BEST!

When you click on a job from the job board, the RO opens on the Summary Tab. I always jump to the 'Estimate' tab. I wish I could select to have the RO open to that Estimate Tab.

i like the fact that the software was all inclusive, digital inspection, calendar and shop management software all in one place

the only down side is the invoice entry, to return a part is a long process, wish there was a shorter wat to do this.

The Technical Support Staff are ABSOLUTELY INCREDIBLE !! Patient, responsive, and professional. Unfortunately when you know the names of the support staff because you are on their chat line so frequently, that's not a good statement about the product's (lack of) ease of use. Their chat staff are great due to their rapid response and knowledge of their product

Ease of use, lack of intuitive and adaptation to our workflow

Innovative, adaptable, clean and easy to use.

To early to tell, so far everything has exceeded my expectation.

What I like the most about this software is that it is cloud based and the ease of use. There is not a big learning curve which is super important when switching from another system

I would have to say it’s the reporting. The fact that it needs to be transferred to an excel spreadsheet in order to print. But I’m sure they will fix this soon as they are very responsive and open to suggestions.

The wonderful team who created and manage the software. Can't wait to see what they have coming next!

I like everything about this software. No complaints.

I like how it is easy to use and learn, I love the TIme clock features for the techs we love having them clock in and out at the start and end of the day, it is also nice to have a time clock for each job, this prevents loss of time throughout the day. The information you get from the home screen is great, a service writer can look at the home page and know what's going on, where the vehicle is at without asking the tech or opening the RO.

I don't like how invoices are sent via email to customers, they are sent in a shrunk-down version, the customer needs to hit drop-down arrows or hit print in the right-hand corner to view the descriptions it is confusing and a pain I've had customers call and complain that they cant see the work we down.

I don't like how there is no date box for State inspections, this piece of information is vital to shops that have state inspections, and our marketing companies need to be able to see these upcoming dates and send out reminders this is a huge loss leader and I hope they fix it soon.

STOP UPDATING SOFTWARE IN THE MIDDLE OR ON SUNDAYS, DO YOUR UPDATES ON FRIDAY NIGHTS, let the Saturday shops be the genie pigs, having the software crash Monday morning or during the week is not fun.

This software makes my work life easier. There are less clicks to get what you need done, which is a HUGE timesaver. The information pulled from the VIN is helpful, also all of the service info for this specific vehicle, fluid types and quantities, filters and their part numbers, even service bulletins available. I have found that this system helps me keep track of the total process of customers and their vehicle repairs, and the option to send repair estimates to customers allowing them to review and approve from there home or office. Coming from the dealership and using different software, I believe Tekmetric is the best one yet!

The ONLY thing I would like to see is the ability to build a quick estimate for our customers that call on the phone and they are looking for a quick estimate.

TekMetric has been a huge benefit to our business. The ease of use is outstanding, and they’re constantly upgrading the system according to what the users request. The TM team is second to none.

There’s not much I don’t like. I do wish some of the upgrades could come faster, but I know quality takes time.

Navigation is so streamless, from doing the estimate to making it an RO to invoice. At first i didn't like how the estimate number follows it till the invoice, after a while we found its better since you don't have to track multiple numbers. We had previously had an online version of a software, this one by far is more user-friendly. Looking up job history is right on a separate tab, we are now using the digital inspection, even if you only take a picture of the bad part and just send that to the customer via email or tex it makes selling the job much easier. This is the only software that you can have unlimited users for no extra charge, so all the techs have one, every software i know charges a fee after 3 users. The tech support is the best in the industry, no one gets back to you as fast like them. They make updates weekly, by far the best in the industry. They help and suppoort the industry and ask for feedback constently.

Reports could have a little more, they are working on parts return part of the software. That update should be coming out.

The DVI and texting inspections and estimates, all for one low price. As a bonus I feel lucky that the product gets updated almost daily was not expecting that. But what really blew me away was the three young ladies I refer to as angels, that are the back bone of the BEST EVER customer service.

Labor guide, LABOR GUIDE, MOTOR MANUAL, Yeah it SUCKS! Just sayin... You asked.

Very easy to learn the software , love the inspection process in pics and able to send texts or emails,

Would just like option to make a quick estimate with out putting in customer info for giving quotes over the phone

Ease of use, customer integration, parts ordering, use from phone and at home

No two way texting yet, would like to see the DVI's integrate a little bit easier

Tekmetric is a great sales tool. It gives accurate sales reporting. It is fairly easy to use and looks great on the screen.

Since I am the one who deals with the accounting, I can say that there are a few things that could be improved. Tekmetric uses a company called Back Office to integrate with Quick Books. This company has an all or nothing approach to stock items, so there is more to do to have tickets flow into the right categories. It is very easy to change things in the Back Office before integrating, so it is just a matter of a few extra steps. Tekmetric is a sales tool and not an accounting program. We came from a company that did both, but not accurately.

I found that transitioning from another program to Tekmetric was fairly seamless and the help when we need it is Always available and very helpful. To add and remove items has got easier as the new additions come into play.

Earlier when it was growing we needed things and had to wait until they had an update or suggestion. Some items we are still waiting on but most have been addressed. The calendar is a big item for us and we would like for it incorporate staff info or notes.

Easy integration. With multiple stores, we "built" one store and copied it to the others

No negative tickets allowed. Nice to have for refunds

The team at Tekmetric is so very busy making changes for the better with their program daily! I like the fact that they ask for feedback good or bad and are willing to accept and consider the consumers answers. Integrations with other platforms are making our jobs as shop owners/operators easier with building estimates, searching for parts, contacting the customer as well as taking payments. I’m sure there’s more to come, and I’m in for the long haul!

I honestly haven’t found anything I do not like about the Tekmetric system or team.

I can easily track my hours worked, jobs I have worked and it is so easy to clock in/out! I also love how easy it is to look up vehicle history, to input a new customer or search for an existing customer as well as tracking inventory and inspections and I really love the ability to take photos during inspections because it's proof you can show to the customer building report with them and earning their trust.

There is nothing I dislike about Tekmetric.

Very easy to navigate, can be glitchy but the downtime is minimal. Keeps everything flowing in the shop and canned jobs make it easy to send quick quotes.

No "counter service" option for parts pick up only. We still have to select a vehicle and assign a tech even though it is not always necessary.

The customer support team is extremely helpful in understanding use and their tech support team takes feedback very well and applies your suggestions.

I don't have very many complaints aside from that customer's vehicles being deleted removes the invoices from their account.

Great support.
Free for educational use.

Parts Sales does not exist.
Cannot create an estimate without adding vehicle or customer.

Very easy to get the hang of can easily navigate around. Took our entire shop less than a month to work out almost all kinks. Convenient features of being able to have multiple users in the Repair Order without losing saved work or being kicked off. Everything is cloud based so we are able to use this software on our mobile devices if away from shop.
Overall very impressed with TekMetric and what it has to offer for our shop.

One con about TekMetric is not being able to have two or more techs on a job inside the repair order.

The software is very to use. So easy that at first it can be difficult to navigate due to over thinking it. Many options available that can be utilized to ensure your business if running efficiently and effectively.

Doesn't have an algorithm to assist with scheduling and dispatching tickets that can be utilized daily to achieve the shop efficiency.

Up to date features, Google based, cloud based, Ability to share estimates via text. Ease of looking at job in shop(Job board). Reports, integration with other software

Motor labor guide isn't reliable at all. Oil sticker printing. No video sharing for DVI.

The ability to connect with customers thru email or text messages , even customer comment on it .

have not found anything i dont like about the system