Elite EXTRA - Avis

Very user friendly. Once you start using it, you can't function without it because it's so good!

The system does not have a great process for handling orders delivered manually (outside of EliteEXRA).

The Elite Extra program is now an integral part of our operations at all of our 15 locations.
Our customers rely on the information provided by the program so that they can continue to service their customers as well.
We love the on time live GPS tracking and the ability to see the drivers manifest and track each order they have with them.
We also depend on the proof of delivery signatures to complete and finalize our invoicing process'.

At this time there isn't really anything we feel we would need to change.

Support from the folks at Elite has been outstanding during and after the launch of this software for our organization.

Would like to have some additional features more specific to our particular area of business.

Elite Extra completely changed our commercial business by revamping our delivery system and catapulting us to a more efficient and cost saving way of running our business! All the features I was looking for and needed are in Elite Extra. The integration was seamless. The training was smooth. And most importantly the team at Elite Extra are a great group of people who are there by your side at all times to help you out each step of the way! You will not be disappointed! Thank you Elite Extra for taking our business to the next level!

There is absolutely nothing that I did not like about Elite Extra! Hands down the best!

This software is very integrated with a lot of capabilities. I love all of the customization options as well the real time updates and tracking. The order grid is very easy to use and track all drop offs and the notes associated as well as the excel sheet that is provided within that.

I would like the routing to be a bit easier to navigate. I feel like there is a lot of wasted time routing because we do not always deliver to the same places and we do a lot of hot shots so we individually have to enter each route and we are not able to utilize the recurring routes. It would be nice to have a previous route option or something like that. Also it would be great if the drivers app did not have to be on and open for them to be dispatched.

I love the ability that we have to view and take pictures of our product as it is delivered. This helps helps with accountabilaty towards the driver as well as the customer. This one feature alone has saved us thousands of dollars per month.

Route developement with future customers or customers not in the system is not available to be done easily. And sometimes using android phones at the driver level, sometime the system is glitchy, however the apple phone users have 0 issues.

Full integration was key to the success of us using Elite EXTRA. It has become second nature for our locations and is used all the time. Ease of use is the biggest pro for this software. Drivers of all ages and abilities can use their app quickly and effectively.

I have no cons to put here as it really has evolved to what we need it to be, over the last 10+ years of using their software.

Multiple capabilities for dispatch, plus inclusion of electronic DVIR, although the readily available live support is also outstanding.

Takes initial training, as it is not intuitive initially for a self starter; however, this is not unlike most software platforms.

Ease of use and better organization. We are able to track our drivers at all times which helps us to make faster deliveries and be more efficient.

love it all! I can't think of anything negative to say about this product. We have become so much more productive using it.

Automating our dispatching compared to paper and white boards improved our productivity. The Elite Extra system allowed us to deliver 30% more volume with the same amount of drivers and equipment.

After my competitors found out how successful this tool was for us they bought it too.

The software is by far the best vehicle tracking software for the automotive aftermarket industry. It adapted very well to some of the individual needs of our business and is not a one size fits all solution. It is generally easy to use and the reporting side is robust and gives meaningful data. The support team is responsive and generally able to help in a timely manner.

I don't have anything major except for the occasional temporary down time which can be caused by a multitude of issues as it is a cloud based solution. They are usually not for very long, and there are manual work arounds usually, but is never convenient when it happens.

The program is easy to use. The information that my entire team needs to access is simple to find. Reporting allows us to investigate any issues that arise. Driver's love the phone app and we have had a lot of positive feedback from customers. Elite Extra's response time with any queries is exceptional.

Honestly don't have any major issue to list.

Incredibly easy to use and highly effective in improving company efficiencies

Sometime the update releases caused some residuals issues, but support was able to address and correct very quickly.

Daily works well for our business. We can track where everyone is at, see the stops that have been completed, and have history when needed if their is a issue.

The only con I can think of is the time it takes to grab information from our CDK business system once it closes, to when it shows up in Elite. If that could be improved or be more like "live" that would be amazing.

Real time driver tracking and delivery time estimate

All desktop zones should be resizable in the dispatch screen you should not have to hover over an area to see it’s complete description

Easy to use software, provides real time updates for custom critical deliveries.

The software in the app and online change with updates and we are not always prepared for the changes.

I like the tracking feature and the ability to customize reports.

I do not like that the software is not integrated into our main system software. We are not able to get the POD's on our invoices. Hopefully something for future.

Elite Extra significantly reduced the time to route our drivers and reduced their time and miles to complete their routes. It gave us great visibility on our drivers during the route and provides great reporting. It also made capturing and managing signatures much more efficient. It really increased our productivity and the drivers actually love the turn by turn instructions. I would definitely recommend the software and their customer service is excellent.

I really don't have anything negative to say about the software.

Its easy to use. If you have any questions or issues they ate great to work with and help you. Easy to track and routing trucks.

Any concerns we have had they have addressed immediately.