QCBD - Avis

What impresses me most; is having external customers and their executives, with expensive and complex eDMS tools, appreciate the amount of information available within a few screens and search clicks.

The amount of data that can be searched by or with an auditor increases the likelihood of finding; which means we must be diligent in perusing everything.

We are an ISO/AS certified company and started by incorporating all QMS documents; our goal was to track revisions and changes to the documents and eliminate the gaps with network folders and passwords previously used to control Word docs. This was a vast improvement for our company; the most challenging part of implementing was convincing the staff this was a necessary step in continuous improvement.
We then worked on implementing CAR’s and PAR’s. The CAR process follows the 8D methodology and is another game-changer in promoting consistency within the company. The process and requirements are clearly defined, and each of the field names can be easily modified to fit the terminology used in your company. Tasks can be added, approvers assigned, and so much more.
The next step was phasing out the Excel sheet we used as a training matrix and implementing the training module. This module is a must-have! QMS documents can be tied to a training record with one-time training requirements, training by date, or training on change. The training matrix is set up by department, position, or job function; this eliminates remembering who and what has to be trained for each position. When a new employee starts, it is as simple as classifying a few predetermined parameters, and the software issues the training matrix consistently every time.
Other modules we are using include Process Deviation, Supplier Management, with is Customer Complaints to be the next implementation.

There is no software out there that will do everything you want; however, with QCBD, if you can imagine it, there is probably a way to get a similar result. In other words, the ability to make customizations to the modules, layouts, access levels, etc., are powerful tools.

The software is well developed to meet the needs of various compliance requirements and the communication between the modules allows us to identify trends across various quality programs.

A few pros listed below.
1. Custom configuration
2. Customer support
3. Ease of use
4. Training materials available
5. Compliance features (E-signatures, validation options)
6. Low cost
7. Custom reporting options
8. User friendly for all levels of the organization

There are a few little things that anyone could find with any software program that does not exactly fit their need and that is the case for QCBD too, but the cons are minor and are far outnumbered by the pros.

All the QMS document control and record requirements are addressed with a single application, QCBD. Everything is in one place. Records can be linked together which makes the whole story easy to remember and explain to an auditor. Certification auditors and auditors who come on behalf of our customers are always impressed with our documentation and record control. Our certification auditor told us she has suggested QCBD to clients who are still struggling with manual document control and QMS records systems because they think they cannot afford a software-based system. Technical support is responsive, helpful, and gracious. Suggestions for improvement are considered. The technical support is the best I have ever worked with. Ever!

Customization options are less flexible than I would like; some modules are more flexible than others.
I would like to see better supporting documentation. The hotfix software upgrade notes are not always clearly written. The user manuals are not as complete as I would like, however, the on-line videos are helpful and easily accessible.

It is easy to use, changing modules and customizing them is simple compared to other eQMS systems. I want to implement the full package but resources and time make it difficult for me to begin implement all the modules.

Some of the updates really cause problems. A recent one for example. Otherwise there is more to like than dislike. The search capabilities are limited, I really want to be able to search by part number, or search by words with the document. I wish it would save the search I was on so I don't have to go back to recreate the search. I do use the filter and that helps but there is some inconvenience with the search capabilities. I also would like an email alert for equipment that can be set up to notify me when a piece of equipment is due for maintenance or calibration.

We are able to keep track of all our Trainings, and who needs to have their trainings updated or renewed easily.

It is a little clunky to use to begin with, not as user friendly as I would like.

QCBD software has made compliance to 21 CFR Part 11 and other standards very easy. The validation package that is received with the software is easy to follow and very detailed and complete.

Also, the integration of modules and being able to link between different records has made our control of documents and records much easier, including training. Training was poorly controlled at our company prior to QCBD, within the first month, we had a grip on the entire companies training.

Overall, the QCBD software has fulfilled our companies requirements for an electronic quality management system. Although at times during customization and setup, there were challenges to overcome, but CAMA software was always helpful, responsive and had always found a solution that worked for our quality system.

I have been very impressed with the user interface and the training provided. It is very easy to grasp and is an excellent system for tracking quality. The system is also very good to manage as an IT manager the build is really good and the data is very robust.

I have no improvements for suggestion. We are very happy.

Ease of use, SQL-based, thin client software easy to distribute to the whole company. It allows us to be mostly paperless. We also like that it is locally installed on our servers and not cloud-based...less prone to data loss.

The initial setup was a time-consuming and little bit onerous but once it is setup, the maintenance is minimal...it just runs.

It is easy to use and has all the features we need.

The update cycles. We would like an automatic notification instead of manually checking.

Very easy to use, that means complex training is not require.
An accessible price for small and medium companies.
Very easy to create simple excel reports
Very easy to implement changes (for example include new fields if required)

Automatic email notification are not programmable for all reports.
Automatic Graphs are not available from the Reports created.

It is a one stop shop for handling your company's basic quality needs

Setting up the training module with a large group and many documents takes time but is worth the effort