ServiceWorks - Avis

Service works has streamlined our scheduling, dispatching and invoicing. Keeping accurate service records and detailed job notes is a breeze!

Service Works overall is a great platform. I am more friendly with the desktop version than the app. The app is great, however, we do experience some glitches and bugs on occasion.

I have been a loyal customer since 1997, when it was SwiftLink.
I am only with Service works because I have not decided on a company to transition to.
I am no longer happy with the service nor the product.

The lack of customer service. The constant excuses. The poor accounting features.

Its user friendly, the fact that its in cloud - we don't have to set up a lot of things to get access to it. Its one of the software that I found so easy to use.

Need integration and another type or option when converting a file. We're working in the appliance industry and the other platforms we use only have limited options available that they're accepting specially on the file format / type - ServiceWorks or such is the one that need to adjust or look for an option to help.

We have all the features we need, even the route optimization and reports.

Glitches, but you can contact the team and they will fix it withina few days.

inventory feature is nice... when it works.

This program makes simple tasks complicated. Highly discourage from using. App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable. Strongly recommend looking at other options before using this program. We gave it a solid chance. Used it for 6 months, across 3 companies and 25+ staff. All of our staff had very similar experiences. Wasn’t worth continuing with. Decided to ditch the platform completely, even after paying in full for 3 licenses for 3 companies, as that would cost less than all the labour in trying to get the program to work properly. Save your time and keep your sanity…

All of the features we need are there even if we arent billi g our customers

The integration to android is clunky. It removes jobs from search when there is a glitch.
Could also use the back buttom featurw from android and scroll wirh keyboard up.

I like the dispatch/assigning/scheduling to our techs, love the ability to assign and change customer credentials, like multiple tickets for one customer, like being able to hav 3rd party contractors access without allowing full editing access.

The mobile needs work and the back end admin could use improvement.

I like that the dispatches from service bench automatically get sent to service works.

That there’s something new often, and they don’t seem to serve a purpose. For example, why is there like 5 save buttons for different sections when writing up a service ticket? Why can’t there be just one?

The mobile app fit our needs very well. The point of sale portion works for our retail business. The scheduling and dispatch are perfect for us.

The instructional videos were good but I wish there were more to choose from.

Offers a lot of options and makes everything really easy for the office and techs both.

It has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it!

parts inventory service calls and tracking

when we sell product will not take out of inv. until delivered if delivery is 2 weeks away we sell same product 2 to 3 times what a mess

Fairly easy to use. Easy to train new employees to use. Fairly reasonable in price. Tech support is decent although communication could be better.

Not particularly easy trying to learn all the capabilities of the system.

Very nice and user-friendly to use the software.

They need more tech support on their team. As when you call you have to be on the line for a long time.

That they are willing to make changes or update the software and the programming to fit the needs of the service provider

At this time, the scheduling is not the most friendliest process. There is period there has been updates which are currently being used and looked at to see for approvements.

Monthly calendar views and the ability to see specific details about job location

The app refreshes after every button pressed, so I often think I’m submitting something that doesn’t

I like that everything can be managed in one spot.

Its a bit overwhelming having features I don’t use, would be nice to have the option to have sections appear or not. Ex item/part

Scheduling, integration , Integration, INTERGATION across marcone/ servicepower / quickbooks navigation. the

Initial rollout was like locking 4 people in a room, teaching them all a common new language, setting a hard launch date saying " at the end of the year, no more English, were all going to speak Portuguese!" and its a little clunky overall, but it gets the job done

I dont find it overly hard to understand or use. It looks more professional than what we had. Customer service is awesome. I love the live chat and whomever I get always helps me out

i dont like, how you have to click on Prof action every time to see history, How sometimes things work and others same function is a pain to use (intermittantly) . So many steps to set up a ticket and close it out.

Only pro is it can be used on a mobile device.

Keeping up with inventory does not flow easily. There are too many areas where you have to go and keep up with inventory. Currently my inventory is a mess. And I don't know how to fix it. You have to continually go to another screen and update inventory. I was converted from SwiftLink Software after 30 years. Now everything is in modules and tiers, which cost more depending on which tier you need. Lost a lot of features after migrating to Serviceworks. Lost monthly billing & warranty billing.

its connected to Marcone parts distributor

it doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now. i would have changed by now and i still might change for next year

Enjoy having a cloud based system which give us more flexibility in how we run our business.

We are rural and don't have good internet connectivity. Our tech cannot use the system while out in the field doing the jobs most of the time. We have to complete the jobs in the system at a later date. The system posts the job information as of the date the ticket is completed in the system vs posting it on the day the job was actually done (the schedule date). This makes it impossible to use the accounting functions in ServiceWorks. It would be nice not to have to double enter every job.