Track-POD - Avis

Permet de structurer la livraison et les livreurs

Pas de gestion sur la consommation de l'essencd

Track-POD is an excellent software program to improve delivery efficiency and maximize profits. In the furniture delivery and logistics business, the optimization feature allows for proper route planning without spending large amounts of time and company resources. In addition, the POD captures Geo stamps of the location where the signatures and pictures were taken to avoid discrepancies between company drivers and customers. We are extremely happy with the service and attention to detail provided by the entire Track-Pod team! The program has allowed us to increase revenues and efficiency without breaking the bank. The value you receive for the money you spend is worth every penny!

The only negative side we have experienced with the software is the inability to remove a delivery stop on a route once the driver has started their route. In the logistics industry, and our business model specifically, we allow for cancellations and rescheduled deliveries even after the product is in transit and the route is started. We also have instances where a delivery will need to be switched from one driver /route to another and the software doesn't allow for a delivery to be removed and reassigned once a route has been started. If a situation like this happens, and happens frequently, we currently have the driver mark it not delivered and reenter the delivery to be assigned to another driver. This isn't ideal but not a major problem in perspective with all the other great features Track-Pod offers.

I like how easy I found it to use. As a manager of a busy shop my time was taken up dramatically and with the introduction of trackpod I have a lot more time to do other things! I like how easy it is to create routes with multiple orders on! I also like how I could train other members of staff on it easily .

The only con I would say is that it sometimes glitches and my drivers tracker will say they are somewhere when they are not however this is only every so often.
And from a drivers point when they are new they find it hard to use so takes some getting use to.

Track-POD delivery system is absolutely amazing, it met up with our companies needs.

The live tracking isn't exactly in real-time

Auto routing. Customisable POD. Drag and drop.

advanced version not worth extra money. Will drop back to the basic license next year. Would be very helpful as Manager to have a app to see where the trucks are up to - location and status (ie supervisor version). Can’t edit job in route (is need to remove first). Auto generate new delivery job (ie for next day) for failed deliveries

Have to add a fake job to start and finish to close the route loop and estimate return time.

Is great to plan and optimize routes for our couriers

I would like to add on the map a pickup point and have a sumary of an order to see which pickups the order has.

With with this application I've been able to maintain a high level of service. I have also been able to secure many more government contracts where they require tracking. I would recommend them to anyone.

Not many there have been few bugs that work out in general good product.

The most impactful feature for my company is POD - Proof of delivery. This is perfect to control all deliverys and colletcions without using paper. We can see online the logistic and check photos and signature of who received. It is a very good software!!

I think they could improve the report. For uso to be able to verify the role route in a unique report, with all informations of deliverys and colletcions.

We deliver our orders on our own vehicles, we were originally just looking for a POD bit of software, and four Track-Pod which has given us everything in one. We are able to plan routes to make them cost-effective, have multiple drivers, and also keep our customers updated!

Be great if it could link with our e-commerce platform in some way to help update customers with the progress of their order, and also to update them that their order has been delivered. At the moment this is all manual.

It provides many features and the latest update of the pin point improved even more

it need to have more integrations with cheaper packages

it gets the results we needed for stage 1. accurate LAT/LONGs. Is a big step up from paper based systems

it still feels a bit home made. some functions just dont work and the customer service always pushed the responsibility back on us, rather than work us through them.

Ease of use. Tons of features. Integrated with Shopify easily and allows orders to be fulfilled. Driver is tracked via gps and notifications are automated. But of a learning curve but good features overall

The software isn’t the issue. My problem was with the customer service. I had purchased an annual membership right away, without even taking advantage of the trial because the trial version doesn’t give you the full features. After that. I added a second driver thinking it was monthly subscription (which made sense as it was an option when you signed up the first user). Only to find out I got charged the full 560 Canadian right away for the second user. When I tried to cancel this (my company is still new and we do not need two delivery drivers at this time). I got so much push back from the rep or [SENSITIVE CONTENT HIDDEN] or who ever it was basically telling me not to bug them again and it’s too bad. They ignored my emails pleading them to do the right thing. It was clear. And as a business owner I would have done the right thing. It’s too bad as this is a good app. I wil absolutely not continue once my subscription is through and would not recommend this.

We moved from a manual, time intensive process to real-time information. Not only was this software beneficial to our customers, it was a time saver for our internal team members.

Now that we have our fleet managed by this software, it would be great if we could tackle the remaining gaps. Most of our issues are now with 3 party carriers for outbound and our vendors for inbound - it would be great if we could get close to mandating this software to these partners even if we had to carry some of the cost burden to do so (even if it was with our top partners), I'm sure we'd save it in efficiencies. Is there linking ability and information about the ability to do this?

This is one software product that meets all of our needs from routing to delivering.

The only con is that photos of deliveries are not at a high resolution that we require......other than that everything else is very good.

Automatic secondary routes creation, POD functionality

Primary routes creation functionality, involving other shipments from different locations despite formed secondary routes

User friendly driver apps (took me about an hour to teach my drivers how to use it properly)
Great visibility
Easy route planning - the software finds the addresses pretty well even for a country that is way behind on GPS technology.
A lot of fields for data

I wish I could white-label it for less money.
Other than that, it's solid.

We love how easy it is for all of our staff to use and for management to access reporting.

We are happy with how the software currently operates!

Easy to track deliveries, easy to manage deliveries and such.

As an IT Professional, very good UI, very nice to use and good to get information or fix issues with some of the distribution.

The way it works with sage is annoying, orders can get stuck. Both an issue with Sage and trackpod.

Very fast to set up and implement, and easy to use on a daily basis... very little technical training of drivers, logistics team and internal customer support team needed. Once set up a robust order import routine from our stock management software, TrackPOD has fitted in seamlessly and is a massive improvement over the paper-reliant system we were using before.

Custom fields can't be used in POD's or on emails. Would like a facility to have an on-premise backup/storage of the POD's. Distinction between consignment volume/package count/pallet qty is a little confusing.

- Interface - web based, easy to use, fast learning.
- Functionality - lots of settings, customization possibilities etc.
- Mobile app - very intuitive for the unskillful driver.

- Finding address sometimes inaccurate, especially in rural areas.

We can plan our routes much quicker and it is reduced our need for delivery drivers

Once you get to understand how to use Track-POD, there are no issues at all.

software is very easy, we didn't require special training (only videos on youtube and articles in help center.

integration with ERP system wasn't smooth (we have oracle fusion)

Ease of use
Automated our processes
Reduced man hours planning
Optimized routes
Live tracking
POD showing cash collected and all item photos

We cannot send out automatic delivery windows

The route planning and the live tracking. They make my job easy and the report is outstanding.

The software is excellent and I love using it.

I love the simplicity and ability to see pictures from deliveries from months ago! We do pickups of artworks, and would trust no other database!

The optimization feature could be a bit better just to more accurately provide ETA for clients. But I reckon that even if you had the most advanced software, impossible to determine traffic to a t for the following day. They integrated some adjustments to adjust average speed of driver, and add time windows. I do not think there is any other option that would exist, thus this is the best...