ProShop - Avis

ProShop has been a game changer for us. We were moving away from 35+ years of a paper copy centric system and magnetic job board and we haven't looked back. We now know we have all of the part information in one place and all of that relevant info is making it to floor. We are much more confident when estimating cost and lead time, and watching the work move though the shop in real time ensures we stay on track.

We were surprised that we did not need to hire any extra bodies long term to manage the system and how it actually saves us time overall. ProShop has a module for every aspect of our business and as we continues to standardize our process and adopt the system we see the benefits very quickly. We are even currently implementing ProShop in a completely separate division of our company so they too can realize these improvements.

Occasionally our specific company needs may follow a slightly different work work path as Proshop. Almost always however the team at Adion is able to help come up with a way to make it work for our application and they have a great feature request system for making suggestions.

Complete continuity across our business platform. Implementation is smooth and aggressive. Integrated QMS that most competitors do not have.

Nothing that we have found to this point.

A complete end to end solution for machine shop work management.

Scheduling features could be more robust

I like the overall design philosophy that uses check lists and color coding to quickly evaluate shop progress. It quickly bring things to your attention, the jobs or shop issues that need to be addressed.

The learning curve and time needed to implement the software. There is so much to learn, but it is necessary to take advantage of this software. As with most things that have large learning curves, the cost is well worth the effort.

Proshop has lots of great features and I am exceptionally pleased with almost all of it. The things that I like the most are scope, reliability, IT burden, and visibility.

The scope of Proshop is amazing. It handles your document control for quality systems, including procedures and manual. It handles COCs, prints, revision control, inspection data, fixture location, tool management, etc. One software for everything is important, especially for small companies like mine. If you need a piece of data IT'S RIGHT THERE!

Proshop is very reliable. After some initial teething problems were quickly worked out, I can always count on the server being up and my shop functioning. The features just work every time. I can leave on vacation with peace of mind and know that I'm not going to get called because the system is down.

Because the system is browser based the IT burden of installing a work station is zero. No software to install or update. You access the server over a web browser and you are in business. Cheap linux computers work great-no antivirus or Microsoft necessary. The licensing model allows you install as many workstations as you want at no cost. Nice for a growing shop. No lining up at the one station and waiting your turn.

Proshop allows you to have great insight into what is going on in your shop. We were growing and spiraling out of control. Nobody knew what anyone was doing or where anything was. Now I know and right from my desk.

There isn't much that I don't like. The software is perfect for repeat or production work, but is not quite as friendly for small job shop jobs. We use it for that successfully as we still do that type of work, but it isn't quite as good for that.

There are some areas in the interface that could be cleaned up and the proper usage of all fields and features could be more clear. That's about it.

Navigation from within the software is absolutely ridiculously easy and efficient. Many times I've been showing something to a colleague and they'd say "wow, I didn't know you could get to that screen so easily". Everything is tied together in so many ways. No more do I have to jump between multiple different sofwares, or file types, or locations, to handle estimates/quotes, orders, MFG procedures, inspections, quality documentation, and processes/procedures (Tasks).

Integration with QuickBooks has been a struggle.

The web interface is the most noticeable improvement over our previous system. The quick and easy navigation and customization is 2nd.

I am red/green color blind deficient and some of the colors they use are so close it is hard for me to tell the difference. I have full confidence they will find a way to fix my problem even though it is minor and insignificant to the majority.

Efficient and effective training, support and help when needed is always there.
Anyone can make it work you don’t need to be a rocket scientist, you just need to put some time in.
When costing jobs or re-quoting jobs everything is at your finger tips no need to search outside of your computer system. This includes all drawings CAD and CAM which makes it so easy for the machines to find all the information they need to complete the job.

We are Toolmakers so some of our jobs can have hundreds of one off parts so there is no magic there.
Does not handle Jobs without a PO from customer very well but once you know what to do you can make it work.

It's exactly as advertised. We were using a series of un-integrated systems across our project management, inventory, purchase order and QMS systems. As expected, things weren't getting done on time and records were not kept to the level that we needed. Having everything combined into one system with real time data has made a dramatic impact on overall shop performance. Employees on the shopfloor are well versed in the various modules available and minimal training was required to get them up and running. The fact that everything is web based makes everything simple to use and pushes information around the shop immediately.

No cons to the software. Our limiting factor has been that there are so many good features and we haven't used them all yet. We're excited to link in the tooling module and part set-up features as our next step!

The detail it has the ability to store and collect. Love the fact not everything has to be filled out to continue on with the work. The team seem very intelligent and understands the actual work being performed, unlike other ERP systems that focus mainly on Accounting.

Not all of the bugs are corrected and development to fix issues is slow. Most help links are not helpful or nonexistent.

Real-time, accessible data. Data is at one's fingertips! Job status can easily be reviewed and reported back to the customer with confidence. With a simple query search, one can easily glean off of past jobs for production times, out of pocket costs, setup information, etc. the list goes on. Another aspect would be understanding shop capacity and schedule. This is key to meeting growing customer expectations and the ability to take on expedite orders.

I would also add that the Adion team is quick to respond to client requests or questions through an online support desk. Having worked with Adion for a few years now, I can attest to their enduring customer support and continual improvement of their help documentation page. Most help can be found instantly within ProShop or is one click away. And they are constantly reaching out and keeping clients informed through webinars and email updates. It has been my pleasure to work with the Adion team.

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If I must, I would request that Adion consider looking into developing a 'RFQ Module'. Currently, I track and manage RFQ's outside of ProShop.

This software was designed from the ground up by machinists for machinists. As such, they have an intimate knowledge of the problems machinists face and the software solutions that can help solve those problems. If you are a small to medium sized job shop in a highly regulated industry, I doubt you will find anything better.

There isn't a whole lot of guardrails built into the system to prevent you from shooting yourself in the foot (e.g., input validation). If you are not careful, you can break links between records or enter data in an incorrect format. For the most part, ProShop silently ignores incorrectly formatted input, which can affect system behavior. There are also some system behaviors that aren't totally transparent to the user.

I think the above issues are just a consequence of in-house software being released to the general public. Since they built the software, they knew it intimately so there was likely less of a need for detailed documentation and/or guardrails. I believe the above problems will become less of a problem over time as their help documentation is improved and features are added to make the software more user friendly.

The thing I like the most about proshop is that it covers all the bases and then some. Right now, our shop does not have a dedicated sales team, but when it does, Proshop will support it. Same goes with inspection, shipping, accounting, and of course every task you could ever think of on the shop floor. Better yet is the fact that if you choose NOT to use certain features of Proshop, it does not cripple the shops functionality. It is not an All or Nothing ERP, meaning that you can take the time needed to grow into it without killing your throughput during the learning curve.

I think that the multi-layer assembly quoting could use some work. Adding the ability to pull multi-tiered price-breaks for a high number of purchased parts in complex assemblies is an area that needs improvement. On day-to-day Job shop projects, I would find it hard to dig out a weakness in ProShop.

Easy access to every piece of information in your business instantaneously. No need to hunt through filling cabinets, searching for a print from last year that had a note on it that you need. Within just a few seconds you can pull up any job you have ran and all information about that job is right where you left it.

none.

That it is an all-in-one software that gives us real time visibility from anywhere in the world.

Some software updates can be rather lengthy between releases.

Everything is in one place... purchase orders from customers, orders to our vendors, packing slips, work orders, contacts. It's great.

I find the advanced search function difficult to use. It is not very intuitive and sometimes cannot find the items I am searching for.

The quality standard, manual, tasks and training all link together.
Document control is a big help.
Equipment list to track maintenance and calibration.

Needs a lot of updating from machining needs to wire harness needs.
We have not been able to link our request for quote through our website into ProShop. We need to manually input them.

From the moment you start using Proshop running your business is so much more streamlined and efficient. Proshop is by far the best ERP/QMS/MES software on the market today. Proshop definitely gives us a competitive advantage.

Being based in Melbourne Australia, some of the terminology in the software was a little unfamiliar, but the team at Proshop did an awesome job working with us to help implement the system.

We like using Proshop because it is a paperless ERP system that our employees use daily for time tracking and work orders and all info is real time. Inspection, Training and preventative maintenance are all handle in Proshop without having to have different spreadsheets or software. This has made maintaining our ISO 9001 quality system a lot easier than our old software system.

It would be nice if some of the modules were mobile friendly.

The best part of the software is how easy it is to move between the features. All of the information you would want about a part or process is never more than a click or two away. I also like how scalable it is. It works for a company whether they have 3 or 300 employees.

A couple of the modules could use a little refinement to bring them up to the same standard as everything else.

Information easily available without closing out windows to view

Invoices have not been able to upload to QB

ProShop is highly capable today, and the company strategy is clearly focused on customer-driven innovation.

Switching from another ERP system is always difficult, so the implementation process takes considerable time. ProShop's implementation team is excellent, though, and the process has gone smoothly.

That we are now able to keep track of the work coming in the door.

There is no user manual.

Has all functions related to workflow for delivering parts from estimate to invoicing. Although software is complex with many functions, it starts making sense once you start using it. overtime it will save time on all processes related to workflow. Set up documentation and having real time data is very useful for updates on daily basis.

Since software is complex for a beginner user, More training videos will helpful in quick learning processes

The flow of it. The software will save you time.

People who do "Office" work will be reassigned.