EyeOnTask - Avis

With Eye on Task the process of alignment in businesses between different departments within a company has become one of the greatest tools to make business practices more efficient.

Sometimes the data can be too much, which can lead to bottlenecks.

EyeOnTask comes with an enormous amount of standard features which can be configured to the requirements. All features are integrated within the software but also over the different user interfaces like the web-interface, the apps and the plugins.
Several financial features for the European market where missing, but added on my request within six weeks.

The price model is very acceptable. For the company I advised the cost was even less than the "free" open source solutions when support was taken into consideration.

There is good support although it is only in English.

The integration with other software is limited. A direct connection with the accounting software my client uses is not available ( currently solved with an export/import). I however had a good discussions with the people behind EyeOnTask and they are now working on adding a mapping tool. With this tool it would be possible for consultants like me to configure the connections with third party software.

This software is so well made for the service industry you can tell the correct research was carried out. It is overall quite simple to get working for your company. No more unorganised job schedules or trailing through emails looking for field documents, and most importantly the customer can be invoice before the field team even leave the job.

So far I am very happy with the software, there are some small things that need to be updated for my country but when I find something that needs attention I get in touch with the eyeontask team to suggest a certain addition and so far they have taken it on board and the changes are made.

It help to track staff working hours and can creat more staff working punctuality

Most of the options already available

How affordable it is and how support always listens to their customers.

The date format. But they just fixed the issue so I'm a happy camper now :)

Ease of Use
Customizable
Historical Data Storage
Regularly Upgraded and Updated software
Superb Tech Support
Great Price
Great Workflow - Lead->Appointment->Quote->Job->Invoice - All linked
Fieldworker Tracking
Work Scheduler
Customer Portal
Recurring Jobs / Invoices
Expense Tracking
Equipment Tracking
Contract Management
PayPal Integration
QuickBooks and Xero integration

Still has a few bugs -Sometimes you may need to wait to have tech support resolve your issue

I have been looking for a field worker software for a number of years i have finally found the one for us the price is competitive, the technical support we are so impress with there service we can relax to know we do not need to look further,
Thank you EyeOnTak i have look and subscribe to so many field worker software this software and support does it all for me

Derrick Barrett
Goldcrest Maintenance Service

I could not find any thing not to like

There's nothing I don't like about this, I have tried a lot of systems including very popular ones, this is by far the best and the price was an added bonus.

There's nothing I dislike about this, it's done everything that we needed which was hard to find in other systems on the market

the availability of customer support at all times, the speed of response, attractive price, the limitless customization of the software and the kindness of [SENSITIVE CONTENT]

The availability of french speaking supprt seevice

The product is reasonably easy to learn and to use on a daily basis.

The product is limited to the discipline and available time of the fieldworkers to complete and update the status of tasks assigned.

We found it very easy of use, although there are plenty of new features that we find on the app and we are implementing those features to our business. All in one solution finally, everything is in one place, reducing the number of processes and paperwork. Our dependence on ms office and emails is getting less and less every day. Our clients love the customer portal and we are getting fewer calls every day from our clients who were asking for progress information on jobs because they can follow every bit from the customer portal with their accounts. Only this feature is enough reason to use Eyeontask. We are extremely pleased with the support service that are reacting in timely manner.

It would be nice to have some more custom reporting features.

Easy for the fieldworks to use after a small amount of inhouse training.
Enjoy having all the info for 1 job in 1 place instead of looking for info in all different apps.
The sales/support team are amazing. They help with any problem you may have and nothing is to much trouble for them at any time of the day (even with the time differences)
Any adjustment in the app I have requested they have done to accommodate our needs(allowing us to edit completion notes)

The integration into QB's is a problem for me at this time.
However your support team is assisting me.
The address/map system you use is not always correct and before saving a job we sometimes have to look up the longitude and latitude on Google maps.
Making monthly payments has been a problem for the last 2 months.

Easy to use and navigate. Lots of options for our business

There were some accounting features missing initially but we have rectified this now.

Ease of use and it's interface is simple to use

The only option that is not there and would be helpful is the option to have inside jobs. Tasks that are to be done by management or the inside team that doesn't involve sales or customers. For example our advertising team could plan a new strategy for marketing and that tasks has to be put down in order for management to track the progress.

The software has a very responsive and easy to use interface and app. With the newly added calendar feature, we can now plan and manage our field workers day ahead of time. The software has more than enough features to use, like collecting payment on the field, track the service history, customer electronic signature, job time tracker, quotes and estimates, billing and invoicing, dispatching and more..

Maybe the inventory module needs some extra features but we don’t really use it for now.

This program is so easy to understand and setup. I only showed my employees one time how to use the program and they understood and the whole company is on the program using it

I can't say that there is anything that does not work for us as all is perfect for our company

I have been looking at a huge amount of apps for the last 3 years and either they was too expensive or didn't do what I needed but now at last I've found your fantastic software. I'm so pleased to finally find what we needed from an app, I've literally trialed hundreds of apps and eye on task is the best I've found 👏

Nothing found yet, it all looks good so far

Easy to set up and use. The team adapted themselves easily

Scheduling workers' days off should be able to schedule, for example, every Monday in the future, and not need to schedule every week.

The soft is great, cover all our needs, and the technical service respond almos immediately

The technical service is only in english

Its attractive design and simple navigation across the pages.
Packed with so many features like Job management, Invoicing, Inventory, Quotation,Payment, Map, Customer Portal and most import part is ready to customise for your needs.

It should have customisable dashboard as per industry's need

Excellent product and the team is cooperative and accomodates the changes / enhancements requested as and when required.
The system is very well designed and has most of the features required to keep an eye on the pending tasks and the field worker who is assigned the task.

Managing orders is still not upto the mark as required by us, but as such that is not our core requirement too. We take any orders received and make a task for the same. But having a full functioning order management along with tracking of the orders and where abouts would be like the iceing on the cake.

The way the scheduler is displayed is really nice, clear to operate. That was why i needed Eye On Task in the first place...to organise my multiple little contract/job and it does exactly that for me which means, more reliability for my clients and a clearer schedule for me. Everything is synch with the app from my desktop PC. Just give it a try!

Surely since nothing is perfect but its actually more than i need. Maybe some other online payment method for the invoice system...apart from paypal.

Simple and ease of use, setup and especially good on the Customer Portal and expenses entry and many other functionality.

The Accept job, travel then start and later complete too much to click and tends to missed or forget, Would be good if can be automate with GPS logging.

Dynamic Scheduling feature of team through calendar

Payment gateway integration... can have other payment options apart from PayPal

ease of use, covers most areas of need for our company

Invoicing not the best and stock control can be improved