BigChange - Avis
BigChange
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270 avis
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Oubliez, il y a beaucoup mieux
Publié le 2024-10-10
Très déçu de mon investissement, cette société étrangère n'est pas au point au niveau local, à la...
Très déçu de mon investissement, cette société étrangère n'est pas au point au niveau local, à la moindre demande on nous dit attendre un retour d'Angleterre, et on avance jamais.
Avantages
La géolocalisation est très bien intégrée dans le logiciel
Inconvénients
Service client qui brasse du vent, changement d'interlocuteur trop fréquents signe d'un problème au sein de cette société
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A Year with big Change
Publié le 2021-02-01
Positive, its not perfect but it is the best I have seen
Positive, its not perfect but it is the best I have seen
Avantages
The main thing is the reduction in admin time, both back office and time on site filling in job sheets.
Inconvénients
The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset
Réponse de BigChange
Time is money so we are happy to hear you are saving both using your BigChange system!!
And your observations are spot on - BigChange work hard to look after our employees just as we do our customers...
Thank you for choosing us and for your great review
- Secteur d'activité : Construction
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The Go To for all your resource and fleet management.
Publié le 2023-09-29
Being a big change user for 5 years now its been an incredible tool to help us maximise profits and...
Being a big change user for 5 years now its been an incredible tool to help us maximise profits and improve efficiency.
Avantages
- Intuitive UI- Great Support- Live Tracking- Customisation
Inconvénients
- If you have multiple systems you cannot use them both with the same e-mail easily.
Réponse de BigChange
Hi Mark
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 4.0 /10
Big Change Issuies
Publié le 2023-07-01
Neutral
Neutral
Avantages
At the outset when sold the product it seemed quite user friendly
Inconvénients
Too many issues to note reallyYou do a quote and then turn it to a job but it doesn't bring through the details of the job so you have to copy and paste!!There are many more issues and a lot of work arounds and copy and pasting.
Réponse de BigChange
Hi Claudio,
Thanks so much for your feedback.
We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Would you mind reaching out to me by email with your details, [email protected], I can then escalate this for you and endeavor to get a resolution.
It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you would like more details.
I look forward to hearing from you.
Best wishes
Louise
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
2nd Time Round
Publié le 2024-01-12
Avantages
It is simple to use and highly editable. This give the business the flexibility to change a process instantly
Inconvénients
5 year contract, Cost. There are also some functions such as dashcams we would like
Réponse de BigChange
Hi James,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Big Change Review
Publié le 2023-10-24
Great!
Great!
Avantages
Helps us become more efficient as all the information we need for our jobs is all in one place. Incredible support from the road crew.
Inconvénients
Can become a bit complicated at times however it’s an easy learning curve to come over. Can be overwhelming at the start but all the support is there to help if needs be.
Réponse de BigChange
Hi Jamie
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review, it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Excellent all round system
Publié le 2023-09-01
Avantages
The access from anywhere is a large part of this business - to be able to view and adjust 24/7. The ability to run certain reports and overall the development of the system. the continuing efforts of the BigChange team to add further value throughout the time we have had the system is nice to see such an innovative outlook. We feel as a business our opinion is heard and it matters, brining forwards ideas as a team is really the vibe we get
Inconvénients
There has been a lot of change within the group and it would be good to see retention within the 'account manager' role as we build a relationships and then the representative changes. We would like to see continuity moving forwards to enable us to communicate well as we currently are with our existing assigned contact Adam.
Réponse de BigChange
Hi Heather
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However we understand your frustrations with our department changes, we too were sad to see Adam go.
We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Big Change Review
Publié le 2023-08-31
Avantages
The system is easy to get used to and has plenty of help available if needed. The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team.
Inconvénients
It would be helpful to be able to amend worksheets/templates within the job admin as can be confusing to find in the administration settings. The ability to see the details of the alerts sent would be beneficial.
Réponse de BigChange
Hi Melissa
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having any issues with templates/worksheets, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Énergies renouvelables et environnement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Atlas is Unstoppable
Publié le 2023-09-29
Positive and ever improving!
Positive and ever improving!
Avantages
Easy to use by both field technicians and back office alike.
Inconvénients
Stock module needs rethinking of our industry and how we manage stock throughout the business.
Réponse de BigChange
Hi Paddy,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great System, but a Little Glitchy at Times
Publié le 2023-07-28
The overall experience has been great and has made life easier for us in many ways, we have been...
The overall experience has been great and has made life easier for us in many ways, we have been able to correct many issues through tracking jobs in a better way and look internally at our processes in a better way which helps us long term as well - we have noticed a huge positive change in the last year and are constantly improving on our processes with finctions job watch has to offer, and implementing them.
Avantages
This system is great and easy to implement especially if you have a small business and integraite manual, paper heavy processes with more automated processes - our engineers and office staff adapted well to the changes made. Implementing big change has made a huge difference to tracking issues which has helped us find missing invoices/missed visits and any other important problems much quicker.
Inconvénients
There are a few elements to big change that are glitchy and prevent us from using certain functions which make our processes longer - for example emails sent from big change are 50/50 whether they will deliver to the clients or not, which means we have to send them manually anyway and makes the process longer so we now dont use that function since it is the same outcome - It is tricky to navigate jobs from the schedule with ease, some of our office staff find it confusing and it is long winded to find a job that is in a group - there should be a button to view job or view group - and a button to view contact from the schedule - there is no way to bring up the contact quickly from the schedule which is also frustrating - in addition i have had future jobs cancelled by themselves before with no record whatsoever but it hasnt happened since so its likely this issue has been fixed - these are mostly minor issues and doesnt affect how we view big change as the positives weigh out the negatives massively - but hopefully this is good feedback on some of the functions.
Réponse de BigChange
Hi Samantha
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. Although if you are having issues with glitches in the system, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
I’m a convert!
Publié le 2023-07-28
I moved to Home Services who were already using BigChange and I have been on a journey! I find the...
I moved to Home Services who were already using BigChange and I have been on a journey! I find the live elements and customer history really useful, along with tracking, costing etc and I know we would use it more! I struggle sometimes with the reporting element but the RoadCrew are super helpful and supportive regardless of how silly my question is! I have to say I’m a complete convert now!
Avantages
It is really easy to interrogate and interact with
Inconvénients
Not easy to work out how to use reporting etc, without using the university. Sometimes counterintuitive compared to other planning applications. Would be helpful to be able to easily build and interrogate reporting. Sometimes not able to report on certain things eg worksheets
Réponse de BigChange
Hi Robyn
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals, thank you for your feedback on the reporting function I will pass this on to the relevant team.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Gaswise Services Limited
Publié le 2023-06-30
From our first interaction with BigChange we have been impressed with their incredible customer...
From our first interaction with BigChange we have been impressed with their incredible customer service. The onboarding process was very professional and relatively straight-forward. We have and still have some significant issues, but BigChange have tackled them head on and ultimately I believe we will get them resolved.
Avantages
Cloud-based means we no longer have to maintain a server. Day to day usage is a doddle the quality of information returned to us from the engineer's PDAs is tailored to us.
Inconvénients
The lack of MOT certification, this costs us thousands of pounds a year. We manage 7000 properties for our main customer and managing this could be better.
Réponse de BigChange
Hi Chris
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are still having issues with the MOT certification, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Automobile
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
A comprehensive job management platform
Publié le 2023-05-31
Our overall experience has been good, and much of this is down to the people at BigChange, whom I...
Our overall experience has been good, and much of this is down to the people at BigChange, whom I have to say are always a pleasure to deal with. From the “Roadcrew” help desk to senior managers and developers, everyone is always happy to interact with customers directly.
Avantages
BigChange has a friendly and appealing interface that is easy to navigate. Fleet management and tracking is easy and comes with a mobile app that allows you to keep an eye on your assets on the move. Scheduling a job is easy and being able to see live progress on any job is very useful.
Inconvénients
As with many comprehensive packages they didn’t start out that way meaning they have grown arms and legs as time has gone by. This can mean that as more aspects of your business gets integrated with the system some areas fall short in terms of features or functionality, especially if your industry is part of a smaller customer base. For example, many of your personnel’s information is needed to the point that the system becomes a natural HR hub or platform, but permissions are either too much or too little to keep this information withheld enough from other staff in some cases. Separately, in a world where much job planning is done months in advance, only being able to see 28 days worth of jobs on the tablets is frustrating, especially when technicians are trying to book holidays. The system has so much to offer that inevitably many will pay for functionality they simply don’t need. A 500mb data allowance per tablet per month is virtually impossible to stay within on a platform that encourages plenty of photo taking as part of workflows - this results in high excess data charges…a very painful and unneeded extra cost.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Service & Maintenance company using BigChange for all aspects
Publié le 2023-06-01
Avantages
The ability to collective store information between both customers, jobs & resources also for a service company has allowed us to have everything available within a couple of clicks. Doing this allows us to keep a live up to date paper trail that anyone in the business can get information from.
Inconvénients
At times some adjustments & changes are often discussed and then taking in excess of a year.Additionally there are a few things which might seem like a minor tweak but could often requires hours of back and forth. Sometimes some factors of Job Watch are very binary and sometimes require some further flexibility.
Réponse de BigChange
Hi Calum
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.
I have also passed on your comments to the Customer Success Team.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The support team deserve a bonus
Publié le 2023-08-16
Avantages
It rolls many functions of the business up into one place, making managing and cross referencing between them much easier. The customizable aspects also make the job management side feel more unique to our own needs and allow us to adapt it on the fly rather than trying to work out how to make a system work for us. The support team are also always incredibly helpful!
Inconvénients
None that come to mind immediately. We did have a couple of things we would have liked at integration but they have all been added since throughout various updates (Such as colour coding for jobs on the schedule)
Réponse de BigChange
Hi Anthony
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
New to Big Change 2023
Publié le 2023-10-02
Generally good with a few frustrations however the tutorials are always good to go back to in order...
Generally good with a few frustrations however the tutorials are always good to go back to in order to help solve a issue.
Avantages
Ease of putting jobs onto the system and viewing where operators are at any time
Inconvénients
Accessing old information quickly which maybe down to our knowledge as we learn to use the system better
Réponse de BigChange
Hi Ralph,
Thank you for your feedback, we appreciate it.
If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager.
Or email me and I will pass on any feedback. [email protected].
Best wishes Louise
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Fantastic System
Publié le 2023-06-26
Avantages
Very user friendly, Road Crew are fantastic. Makes Scheduling very straight forward for multi users.
Inconvénients
Nothing as of yet, all issues i have came across the road crew have overcame for me.
Réponse de BigChange
Hi Lindsay, thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Dreadful customer service
Publié le 2023-05-31
Really really poor service, you never get the same cperson to deal with the set up and we have had...
Really really poor service, you never get the same cperson to deal with the set up and we have had to resort to bringing in our own software engineer to try and get the system up and running.
Avantages
Can't answer because 6 months in and Big Change still haven't got it up and running
Inconvénients
Awkward software with absolutely no back up from the Big Change software engineers who always seem to be off sick or helping their injured parents
Réponse de BigChange
Hi Jonathan,
We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Would you mind sending me an email with your details on so that I can escalate this to the relevant people, including your Customer Success Manager. My email is [email protected].
Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.
Best wishes Louise
- Secteur d'activité : Automatisation industrielle
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Arrow Review 03/04/2023
Publié le 2023-04-03
Just love working with this program day to day and still have a lot to learn.Its a big ask but a...
Just love working with this program day to day and still have a lot to learn.Its a big ask but a base visit from a BigChange team member offering help and ideas would be great even if only a couple of times a year?
Avantages
It's promoted organisation and consistency across our workforce in the office and the field.Professional worksheets and reporting.
Inconvénients
So cons are the equipment (stock) side of the software could be much better i'm excited to see the coming changes.maybe need a bigger tech team? I understand there are a large number of business types all wanting different operating functionality and all experiencing different issues but the time taken to solve some of our issues has been way too long.
Réponse de BigChange
Hi Nicola,
Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
We're sorry to hear about your negative experience with stock and the time it has taken to resolve your issues, that's definitely not what we want for our customers. We would love to help turn this around for you.
If you know who your Customer Success Manager is, please reach out to them for assistance and I know they will be more than happy to visit you. Alternatively, please email me directly, and I will escalate it. [email protected]
Best Wishes
Louise
Customer Marketing Manager
- Secteur d'activité : Jeux d’argent et casinos
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
tracking
Publié le 2023-04-13
Avantages
being able to easily idenifty where vehicles are in real time
Inconvénients
the tracking is hard to find when things go wrong for example we lost 3 days worth of tracking
Réponse de BigChange
Hi George,
Thank you so much for your feedback!
We're sorry to hear about your negative experience with tracking, that's definitely not what we want for our customers. We would love to help turn this around for you.
If you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it. [email protected]
Best Wishes
Louise
Customer Marketing Manager
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Beats the old fashioned paper work
Publié le 2023-04-21
I cant express enough been an ELECTRICIAN for 30 years how much easier this is
I cant express enough been an ELECTRICIAN for 30 years how much easier this is
Avantages
Before i joined KDE it was paperwork all the time to physically have it all in one place timesheets etc is a blessing
Inconvénients
Nothing im more than happy with my work tablet
Réponse de BigChange
Hi Keith,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Customer Marketing Manager
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Big Change in Field Services
Publié le 2023-03-09
In general very positive, it's a simple easy to use system that does what it says on the tin.
In general very positive, it's a simple easy to use system that does what it says on the tin.
Avantages
Layout of the screens, ease of use and the ability to free type in different fields and to upload photos and documents to capture relevant information, which can then be shared with the engineering teams.
Inconvénients
effective reporting is an issues for us, there isn't the functionality to easily capture jobs by type. the amount of data that is produced is enormous and filtering manually is too time consuming.
Réponse de BigChange
Hi Amanda,
Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
I am sorry to hear about your issues with reporting, if you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it; [email protected]
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Customer Marketing Manager
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Big Change usage
Publié le 2023-04-02
since using big change i have found that the platform is really useful and all the changes and...
since using big change i have found that the platform is really useful and all the changes and upgrades big change make just make it easier to use
Avantages
how you can see in real time were all my staff are located
Inconvénients
the amount of info that big change pulls when you down load a report
Réponse de BigChange
Hi Paul,
Thank you so much for your feedback. We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We're sorry to hear about your negative experience with loading reports, that's definitely not what we want for our customers. We would love to help turn this around for you. if you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it. [email protected]
Thanks again for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Customer Marketing Manager
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Will one day be a great allround product
Publié le 2023-04-06
Avantages
Once used to the process, simple repetitive quotes are easy and relatively quick to complete
Inconvénients
As a CRM AND quote creator, the product overall takes a lot of time to use, and as such we do not utilise the CRM function nearly as much as we used to use a competitor software
Réponse de BigChange
Hi Luke,
Thank you so much for your feedback.
We're sorry to hear about your bad experience with the CRM system and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
If you know who your Customer Success Manager is, please reach out to them for assistance as we want to ensure you get the best use out of the system. Alternatively, please email me directly, and I will escalate it. [email protected].
Thanks for taking the time to write this review; it means a lot to us.
Best Wishes
Louise
Customer Marketing Manager
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great product and onboarding
Publié le 2023-03-31
We are solving so many admin tasks with one platform. Great!
We are solving so many admin tasks with one platform. Great!
Avantages
The onboarding experience. The fact big change trains you in the product is really good.
Inconvénients
The app design seems a bit dated and slow compared to others such as ServiceM8. Also, the schedule calendar tab on the desktop could be more aesthetically pleasing and clearer. The job tabs are very small.
Réponse de BigChange
Hi Dan,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best Wishes
Louise
