BigChange - Avis

It is very easy to use and can be adapted to suit the business' individual needs. BigChange are constantly updating and adding new features. The support team is friendly, helpful and knowledgeable and always answer the phone and emails.

There's nothing I don't like about the software

That all the things we need are on the same software and they all work together. We previously used 4 pieces of software to do all we do on BigChange, and it's made our processes so much slicker and more professional! Our resources have found the app so much easier than previous software's we've used.

Stock & Equipment is not easy to use at all. I have tried to work round with what we can but I can't find a way this will work for us

It is a good overview of work completed, all detailed information for each site in one place. You can use the new ideas portal for any suggestions you have to better the system.

Still requires fixes and additional benefits for certain things.

Even though we learnt as we went along and improved things massively it is intuitive and usable from day one.

Quite a few server problems in early days but getting better all the time!

The software is easy to use and user friendly. Using the system daily, this is important from a functionality perspective.

The scheduling side could be improved. The planner function could be a lot more useful but from creating the route, there doesn't seem to be anywhere to go from there.

Very user friendly, easy to dial in to the information needed quickly

Nothing noticed. Used the software for 8/9 years and wouldn't look to change

It is all centred around the way your company operates. You can design it to your needs, and incorporate and utilise the functions the way that benefits your company/department etc

Nothing really springs to mind as regards this. Still getting to know the system, and we are making amendments as we go.

Timesheets, expenses , pdf library, stock taking, vehicle check

It sometimes runs slow especially when running service sheets on a multiple door site

Everything in one place - reduces the need for multiple systems

Dashboard could be WAY better and also access to overseeing the system through a mobile is poor/non existent.

Great advertising and sales pitch, looks great on the surface.

Real world use is terrible, especially if you have used alternative software. Tied to contract regardless of false advertising. If you don’t feel it’s good for you then it’s tough luck because they do. Hands down the worst mistake I have made in choosing this software for our workforce. We have had it for approximately a year and not used it yet.

As a medium size company looking to change to a cloud based system we have tried bigchange extensively and found the following , positives
1. the scheduling of works is great , easy and well thought out
2. job cards with thumbs up or down is a good concept
3. road crew ( tech help) are quick to answer the phone and help where they can .

Negatives
1. Compared to our current system the back office Reporting is very underpowered .
2. Job cards have to have a Job type assigned to them this means in our case 600 job type! which became unusable.
3. If you do not set up everything exactly as you need it at the beginning of using Bigchange if is incredibly tedious to change things later on.
4. Financials within Bigchange are poorly handled ie job costings are very difficult to get right and invoice off .
5. Subcontractors are not handled at all in bigchange, you have to have work arounds to allow the use of subcontractors even then its messy and poor.
6. If you deal with NHF Sor codes then your in trouble as Bigchange cannot , does not have a way to easily use these , there are workarounds but you will not end up with a usable system for office and engineers , even worse if like us you have 3 / 4 different versions to pull codes from .
7. The scheduling is good but it gets very unclear very quickly when you have more then 100 jobs a day to plan and manage , in the end we reverted to our whiteboards for clarity ! this is not just a bigchange issue all other systems we have tried are

The ability to tailor a bespoke software system that works for your team and your customers. A we continue to systemise our business, Big Change are at the heart of this.

Automation, photographic job reports, workflows which drive consistency and track your engineer function.

The system sometimes doesn't flow very easily at times, many clicks to get from A to B at times.

Previously we had to use several systems to run our sales team, service department and accounts. This can now all be done as one and each department has access to the whole system. Being able to see what customers have on hire without asking other departments has been key for our sales team.
The quick access to service quotes allows the team to function more efficiently and effectively. Glad we made the decision to change

Some of the reporting could be improved with the likes of power bi. This would enable management teams to create their own purpose built reports

Intuitive to use, ease of setting up, integration with vehicle trackers, integration with remote worker's tablets, excellent support, excellent options for adding additional information to client records

Relatively few reports come as standard and there is a cost (time and money) to request the creation of additional bespoke reports

Customer Service
Price vs Functionality
Adaptability of the software
Frequency of updates
Big Changes acceptance of users ideas to enhance the software and implement ideas

Being cloud based can be a challenge sometimes.

The team at BigChange have understood the needs of their customers. They listen to feedback and suggestions from their users which has helped them to develop a very comprehensive and flexible system. What makes them stand apart is the constant strive to improve the software. They consistently release regular updates and upgrades and will listen to new suggestions through their ideas portal. JobWatch is intelligent, featured packed and intuitive. It is also very easy to use once you have spent a little time exploring all the features of the software. JobWatch is also very customizable to your business type and processes.The customer support team 'RoadCrew' is second to none. I would go as far to say they have the best customer support of any business I have worked with.We have accelerated our business since we choose JobWatch and haven’t looked back since. I have no hesitation in recommending this software.

It can be tricky to onboard all your data at the beginning but with perseverance and a willingness to adjust the way you 'used to work' to fit in with the software, you really won't be disappointed.

Being able to create a customer record and all the information at your finger tips. Jobs, bookings, equipment, documents, notes and the ability to FLAG items that need a follow up. Alerts can also be set up for so many things it helps keep everyone focused on weekly updates or even quarterly tasks to be completed. There are so many helpful options available.

It has so many options, alerts, flags, notes, noteflags and reporting facilities it takes a while to try them all. This is a blessing and a curse. Once a working process is in place it is definitely a blessing.

We have full visibility of jobs it enables us to complete a whole transaction for a customer end to end process and enables to see what stage we are at for the job.Engineers have full details of their jobs, it reduces admin time, the financial reports are great. The more we explore the system and it's capabilities the more it enhances our processes.

Templates can be timely to create and sometimes problematic - the font often changes and formatting can be a pain.

The features of the software are extensive and the variables to what it can offer are limitless. Its is clear and visually nice on the eye when working on the software on a daily basis.

The lack of integration from Big Change to implement in to our business and transition from the old software we were using. We were unaware of the huge transition changes we had to implement to get the system working the way we would like. It also does have limitations that we would like to have access to, and be able to make alterations if we needed to. You also need to have advanced knowledge of word and Excel to be able to fully understand the software fully. I do have expert knowledge in both word and excel therefore 85% of the issues have been resolved, but the rest of the staff dont and there is the problem.

How efficient it makes us as a business

I found the set up difficult and technical however this was mid covid and the team were adjusting to this. They did help.

The functionality of the system is great, we make best use of the system onsite to show evidence of jobs and allow our customer to sign off works which removes any confusion over a completed job.

One issue we have found is, when jobs are uploaded to the big change the map will only show one job per location/postcode, the projects we are awarded could have up to 10 jobs on one site under the one postcode so on a overview the map doesn't show our full capacity.

This system looks stylish and non threatening to use for both user & in the customer portal section. The best thing about the system is it being so easy to use and all of the automatic customer updates are the a fantastic addition.

The customer portal has the potential to hold a lot more information when customers are booking their jobs through it, it would be a lot better if the customer was able to select the piece of equipment they want to book an engineer for. It would also be better if their service documents, gas safeties etc could be stored there for the customers to access as and when they want to.

Web based, no local or network installation required.
Clean, easy to use UI.
Excellent customer support.
Good, regular roll out of new features.
Excellent communication between back office and filed engineers.
Ability to create custom job card and financial templates.
Ability to create custom worksheets with questions applicable to a specific industry.

The software can feel prescribed and my require a in house procedure change to fit the software.
A wider range of built in reports, with more user selectable parameters.
Stock handling side of the software would benefit from an update.
Some areas of the mobile companion app could be more user friendly.

I really like this software due to the easy control function from me at the office to distribute documents/ jobs & TBT via the app.

I'm still learning all the potential features that big change has, I'm yet to come across something which has been an issue which we haven't overcome.

There are no limits with the software, literally everything can be manipulated to suit your own company's needs.

Implementing at the start can be a big task if you have thousands of sites, but do it right with the support of road crew and it will be totally worth it.