AutoFluent - Avis

I appreciate the fast helpful staff with the on line chat or auto log in to our computer. I like the reports that I can print. They are easy to read and a variety to pick from. I find the program easy to teach to the new employees and user friendly to find invoices, work orders and payments. This system is easy to modify our needs with ratios, % and discounts. I really like it.

We have a few issue with it logging us out when we are in the middle of the day. I don't like that I have to go to the main screen each time I need to change a customer name in a report to print.

Very useful for automotive work, inventory is very detailed, can invoice easily. Can hide labour or inventory on workorders.

Packages don't work well, unable to inventory them.

in pricing, I love being able to create an invoicing package with all the usual components of a job. Really helps to make sure we don't forget to bill for any items.

Would like better way to keep notes on individual customers. Right now it keeps a running log, I would prefer to have sections to I can sort better.

2 things I like most 1/ u can pay off the software not lease month by month. 2/ if u need the support they provided the best service my example I send them email at nite at 10.00pm . next morning 7:00 am I got call ready to solve my issue.

i don`t know yet. so far the software support what i need .

The software works and support is phenominal!

There really is nothing that I liked the least. It works

They can make changes according to your suggestions or preferences.
It is already heavily adapted for almost any shop environment.

I like the simplicity of moving between quote and work order. Building invoices and being able to put notes is easy. They system as a whole is intuitive as it is much like my old system that was replaced by this one.

The search functionality for customers is not well done. You cannot simply put in a keyword like you should be able to. In fact if there is a period in a name (i.e. CA Dept. of Fish & Wildlife) you can't find that name if you don't put in the period. That make me crazy!

I LIKE THE ABILITY TO BE ABLE TO HAVE 5 DIFFERENT WINDOWS UP AT ONE TIME EG SALES - INVENTORY - CUSTOMERS - VENDORS - & REPORTS. THEN FROM THERE YOU CAN ACCESS ANY NUMBER OF CATEGORIES FOR EACH ONE. AS WITH SOME PROGRAMS YOU HAVE TO CLOSE THE WINDOW - ACCESS THE INFO - & THEN GO BACK TO WHERE YOU WHERE.

MOST OF US TECHS & SERVICE WRITERS ARE ALWAYS IN A HURRY & DON'T GIVE YOURSELF A CHANGE TO REALLY LEARN THE PROGRAM SO THAT YOU CAN GET THE FULL BENEFIT OF THE SOFTWARE THAT WILL REALLY HELP YOUR BUSINESS IN THE END.

We have been in the tire business for 9 years now. Over the years, we have tried a few different programs before TABS....all which were to exhausting to use. We purchased TABS because of a extremely high recommendation from another tire store owner(who TABS should hire as their salesman) It was the best thing that has happened to us. Besides being extremely easy to use, their Support staff are the best in the industry. This past week, our computers were attacked by a "worm" virus...and it literally contaminated all of our workstations. Troy and Glen of TABS both stepped up and help resolved the situation by doing a speedy analysis and quick reinstall. Unlike some of the Automotive Software Co out there, I was able to dial their Support number...and get someone on the phone the 1st, 2nd, 3rd, 4th, 5th and 6th time I called. In addition, Glen even picked up the phone late after their closing time to assist me with a full installation after I reformatted the computers.

No cons. Product is great. Staff is great.

It is very easy to navigate and easy to use. It is a breeze to teach new employees how to navigate the system, we love it!

The system is not designed for the heavy truck market, but we have been able to make it work for us. It would be great

The best program so far that I've had that had everything I needed to use for my business. Also had a few extra things that I've never had before and now that I'm using it I can't do without it.

If anything I guess I'd say I wish they'd make you go through a tutorial at the beginning for stubborn people like me that tries to do it there self

Ease of use

Having to wait on customer service

this software is very user friendly, it allows you to manually enter and change almost anything you want, and there are always several was to be able to get to what you are looking for with just a click or two.

As I mentioned in the title knowing the source meaning I love the fact it can track last man repair so I don't have to try to track down who did what! What a game changer

Which again my only complaint that I found so far and briefly speaking customer service is not very responsive with Live help let me connect you here let me connect you there don't have time for that

I RECENTLY REPLACED MY SERVER AND COULDN'T LOGON TO AUTOTABS. I CALLED TECH SUPPORT AND LEFT A MESSAGE FOR HELP. WITHIN 20 MINUTES A HELPFUL ECH NAMED TROY CALLED ME BACK AND LISTENED TO MY CONCERNS. HE WALKED ME THROUGH SETTING UP REMOTE HELP ONLINE AND FROM THERE MY COMPUTER ISSUES WERE FIXED. HE WAS PLEASANT TO SPEAK WITH AND VERY QUICK AT RESOLVING MY ISSUES. I GIVE THIS PROGRAM AND THEIR TECH SUPPORT AN A+

EXPENSIVE INITIAL INVESTMENT BUT NICE TO NOT HAVE RECURRING CHARGES FOR SERVICES.

TABS support did all the installation, so all I had to do was enter our customer base and outstanding invoices. Very easy to work with Glenn and our accountant to set up QuickBooks accounts. Support has been great! We've made some really creative mistakes, and support has always been available immediately to undo our errors and walk us through instructions.

Can't really think of any cons.

1. Customer Support is always there when you need them.
2. The updates are always helpful and what we as customers ask for.
3. Customer Support is always willing to advise ways for the program to fit your needs.
4. Training is wonderful where you call in and log on and go through each step with the trainer ask questions.
I know I am forgetting things however, have been very happy with the TABS program and the staff.

1. Have not had any to date.

Very easy to use and learn for anyone. Always changing and updated to keep up with the times and all the changes. The interfacing saves times which means money.

would like to be able to build more reports and search fields within a report. cannot do custom reports.

The software is very easy to work with even for individuals that are not computer whizs. The support staff has always been very courteous and helpful when I have called with various questions, which in the beginning, was quite frequent. I still have support questions and have always been assisted promptly and successfully.

none at this time

We have been using TABS for over two years now and love, love, LOVE it. It meets all our needs, the support is second to none and any problems unique to our Canadian business were resolved immediately. We are a busy car detail shop also providing auto glass replacement and this program is better than any we looked at.

None that I can think of.

Making changes to invoices is easy with the copy/negate button. I have found the program user friendly and the staff at tabs very helpful when I was learning the program.

Sometimes when you use the VIN decoder for 2010 Vehicles the date of the Vehicle is coming up as 1980.