Routific - Avis

With just a little figuring we were able to use Routific with great results. Easy to create driver profiles, easy to set up with orders from Shopify, easy for drivers to use.  We are a first time e-commerce site and plunged directly into making about 25 daily local deliveries in an area that spans 75 miles. All our drivers are volunteers so they had no special experience making deliveries, and I had no experience making routes. With Routific, it was so easy to select the orders in Shopify and in minutes have an optimal route. The app is browser based which the drivers really appreciated, they didn't want yet another app on their phones, and it meant there were almost no instructions I had to communicate to them. They got a text, they opened the program on the browser, and off they went. When each delivery was finished, the app checked it off and sent them to the next address. Soooo user-friendly!

It wasn't immediately obvious how to find on the dashboard the routes already created, but perhaps this was lack of familiarity as I did figure it out after a while.

Our church has a large scale fundraiser two to three times per year where we make and distribute approx 1000 chicken salad lunches across our community (~25 mile radius). All deliveries must be completed in about 2.5-3 hours and everyone participating is a volunteer (no previous professional delivery experience). Traditionally we were having problems getting enough volunteers to manage the delivery due to inefficiency in travel, lack of knowledgeable directions to delivery sites, frustration faced when deliveries were not made in timely fashion. I decided we had to make a change if we wanted to continue our fundraiser. I chose Routific because of its integration with turn by turn directions, its stellar routing algorithm, the ability to publish route to phone with navigation, and ease of managing routing/driver assignments. I absolutely could not be more impressed with the way Routific allowed me to send drivers out with easy to understand routes that made sense to them and easily allowed us to deliver meals at the proper time. Every driver returned with nothing but positive comments from the experience and promised to serve as delivery driver again next time! As the coordinator and admin of the project (with no routing or delivery experience) the software was quite intuitive and easy to use. The online help docs are top notch. Use of the software was very simple to learn and implement. Thank you Routific for developing a solution that fits so well for our needs!!

Really have nothing negative about the software at all to share. It is expensive for our situation where we have two to three one day events per year but have 10 or more drivers on those three days. If your business is delivery this produce would be an absolutely cost effective investment just on the fuel and time it saves alone. Highly recommend Routific!

Uploading the customers, creating drivers and letting Routific do the task of routing the deliveries saved 70% of our daily operations time.

Live tracking needs to be improved. Customer communications also need improvement.

Fast and easy to use. Easy to integrate with basic custom automation as well.

Pricing could be lower. The map function sometimes picks routes that don't make a lot of sense like side streets, back alleys, etc.

The many things I love about this program include the fact that I am able to see approximately where my drivers are and know when they will make it to their next stop. I also love the signature capture feature included in the program. It helps me to prove who signed for the delivery. Being able to route many drivers at a time and not have them overlap is truly an asset. The customer service that this company provides is excellent! When I have an issue they are on it immediately. I love that my representative knows who I am and wants to deal with me. I would appreciate a photo capture feature enabled into the program to prove when something has to be left on a porch, but I feel it will be rolled out eventually.

I would say the only thing that I would like to change about this program is the cost. When I first started I felt the value for the money was great, but since the new features have been added I feel it is just a little out of the good value price range. I would like to have a flat fee to run unlimited vehicles, also.

This software was a godsend. Since Covid, we have primarily been servicing our participants via delivery. For months we were trying to find an application that would be beneficial and save us valuable time and resources, so we can better serve our community. Fortunately, I received a delivery from another company that was utilizing Routific and they couldn't stop singing it's praises. We've been able to serve a greater number of people at a more efficient rate. The features have allowed for better and more in-depth services to be provided by our team. We love the fact that routes are saved and can be analyzed at a later date. And the real-time progress reports are extremely beneficial. Our drivers also appreciate the freedom to utilize any map system on the back-end. The editing tools were easily learned and applied. All in all, a great program.

The only issues we came across, were the occasions in which we had to stop what we were doing after the routes had been published and we're trying to dispatch the routes. It would intermittently ask for permissions that had already been given. Not always ideal, when we're rushing out the door. But again, this happens only once in awhile.

Best features are the easy import from a CSV, and the fact that it remembers your data mapping for future imports. And the customer notification feature is great, it means I don't have to deal with calls.
Also, the predicted delivery times are incredibly accurate.

I haven't found a way to say deliver to location A before delivering to location B, say if we have to pick up stock from one supplier, before delivering to another customer. I can do it manually though.

Routific is a joy to use. We only use it weekly so we aren't power users, but Routific is thoughtfully designed and is intuitive to work with. The ease of reordering stops is great, and the drivers love the phone app so we can dispatch their routes to them.

Sometimes I check "Don't show this again" and it shows it again, so I am clicking away boxes when I am trying to work. There is nothing substantially bothersome, they have clearly worked hard on the design.

We had to pivot quickly from doing farmers markets to making deliveries after coronavirus hit. Routific ended up being a perfect solution for us, helping us manage 5 drivers and 150 deliveries all delivering on the same day. Getting set up was super intuitive and quick, and we were operationalized within an hour of creating an account. The routing algorithm isn't very customizable, but it's very easy to drag and drop stops from one driver to another, or to shift the stops around. Driver experience was very smooth as well.

Team at Routific is still adding features, so this will likely be outdated soon after writing (April 3, 2020). The interaction between the software and native map apps on the phone could use a little work. Also as mentioned, the routing algorithm is set up to basically only give out an even number of stops to each driver, regardless of length of route. It's easy enough to fix and we can ship a full manifest, exactly how we want it, with 15 minutes of work after uploading the stops.

Routific is really easy to use, especially when uploading addresses via csv. We went for a 'simple' integration approach of exporting orders from our website into csv and importing them into routific. Only brand new addresses (that aren't even on google maps yet) had a bit of difficulty - but for context, it's about 10 in every 2000 deliveries we made where we had to manually adjust those addresses.

Overall, super pleasant app!

Main missing feature would be the ability to have multiple users without needing to share a single login. And then the other feature that would be nice would be the ability to 'drop' addresses onto the map without having to rely on the address search function.

Easy to use
Great onboarding
Awesome support
Lots of developments

We having a returning business, which can be switched very easily. I would love to have feedback from routific when we should service which customer. Instead of "only" planning the customers I upload.

I love this software because it is so simple and easy to use. It helps us a lot with our daily runs. It's a really easy and great tool to have. Customer service is amazing. They are really committed to this product and to their customers.

There are a few things that are still missing. For example, switching an order from one date to another would be extremely helpful as some customers are not available on some dates. Also being able to select more than 1 order to unschedule it. I like to make my own runs but Routific routes them on its own and I have to unschedule them 1 by 1.

Ease of use. Simple integration/import from Excel data (or any CSV data source). Integration into mobile device GPS products (Google Maps, Waze, Apple Maps). Accuracy of routing. Ability to integrate exceptions (time windows) at the individual customer/stop level. Customer service is great!

I really don't have any cons to mention.

Fast
Flexible
Easy to use UI
Powerful

The colors of the plots are hard to reach (colors are too similar).

I run a catering company where we do front door deliveries daily, sometimes with multiple drivers for up to 50 deliveries. I love that I can input all the addresses and drivers and it will divide the routes out to fit within our delivery window. A huge benefit for us has been the updates to our clients about their delivery along with the in route tracking of the drivers.

Sometimes we have a driver who finished one route and then switches over to another delivery. It tends to split the second delivery among all drivers and not the specific one. I may just not have learned how to deal with this feature yet as well.

All the features which make the package flexible

The lates app update - all is good except the fact you can no longer swipe up to see all the details of the order/customer

Easy to use, very professional, great customer support

all good nothing bad at all better than all others online

1) The ability to upload stops from a csv file.
2) The ability to view the route before publishing to my driver.
3) The integration with google maps for turn by turn directions while driving.
4) The ease with which I was able to create, edit and reuse routes.

Because of my unorthodox use of the software I did not come close to exploring its full potential. It did what I needed it to do and it did it well.

The ease of use and flexibility. Ability to download routes and route summaries. Ability to move a stop to another route or switch drivers.

I wish I could download more drivers than my subscription maximum of 10.

The way to calculate and the open for connect to other software.

Nothing right now! We hope that will be continue :)

Very easy to set up and use. I've had good feedback from the drivers that have used the software to deliver items clients have purchased at our auction house. Works really well with Google maps and the messaging system ensures that our clients are kept up to date with any changes to the planned route.

Would be nice to have some more options for client messaging or ability to communicate through the app

Organization. It saves vehicles, projects, etc, so everything is easy to access and you can go back and edit them with changes. And the dispatching is great. Drivers love the ability to check off stops and write notes.

Balancing between vehicles can be tough when you want them to finish around the same time, but adjusting capacity helped that. Also couldn't adjust a project after it's date. So if you put the wrong date, that can cause an issue.

Very easy to use and intuitive dashboard/reports.

Prioritising venues on a delivery run can be tedious as the only way to do this is to set delivery time boundaries. Could be easier to just allow a way to lock certain venues in place and then optimise routes around those.

*Reduce food waste
*You can see where the drivers are and know when they will make to their next stop.
*Easy to use.

*You can't schedule a delivery for later. It would be a great help to be able to schedule deliveries for the next few days and it will give us a better organization
*There is no option for real time traffic or messages