Routific - Avis

It is easy to use, intuitive and super efficient to set up our delivery routes. Drivers found it easy to use. Marc, Suzanne and the team were super quick to respond and helpful with all of our queries, and engaged in depth with us on particular functionalities unique to our business. Would recommend this software to anyone.

Integration with our online shop (Shopify) was less than we hoped for, however, when we raised this with the Routific team they immediately worked with us to begin building this functionality. This included multiple meetings to understand our individual needs and regular feedback on the process of building this part of the app. We couldn't have asked for a more!

Platform was straight forward and easy to use for the admin and drivers. Clean and user friendly, functional and not ‘cluggy’ like some of the other platforms I have trialled.

No further recommendations at this stage.

Uploading the customers, creating drivers and letting Routific do the task of routing the deliveries saved 70% of our daily operations time.

Live tracking needs to be improved. Customer communications also need improvement.

In a religious institution which has annual delivers to all members. Routific has graciously granted us access to their software allowing our volunteer drivers to deliver packages to each of our 300+ members. As the person creating the routings I found Routific an easy to use product. I was about to import both member and driver lists from an EXCEL spreadsheet saving hours of time over manually entering data. Each driver was provided an efficient route from a central starting point ending up at their own home. Speaking with the drivers, I was informed that the routings provided to them made for an easy drive.

After reviewing several products I was not able to find any features in Routific that I consider CONS

The ability to change which driver was taking each delivery. We make changes right up until the trucks are leaving based on weight, traffic, backorders, etc. so being able to drag and drop stops from one driver to another allows us to balance the routes.

We are looking for a system that also GPS tracks the drivers so we can confirm that they have completed the stops, along with e-signatures for our deliveries.

The ease of use. Everything is easy to find and user friendly

Maybe the amount of features. I prefer it works well and just a little amount of features than the other way round. But I'm missing just a few important features.

- Online routing with previous route history
- The ability to one more many stops around was very useful
- Regular updates improves its utility and regularly adds features

- Only handles 500 points, but we rarely needed more
- Requires an email to cancel service, no online cancel button

Easy to use
Great onboarding
Awesome support
Lots of developments

We having a returning business, which can be switched very easily. I would love to have feedback from routific when we should service which customer. Instead of "only" planning the customers I upload.

The many things I love about this program include the fact that I am able to see approximately where my drivers are and know when they will make it to their next stop. I also love the signature capture feature included in the program. It helps me to prove who signed for the delivery. Being able to route many drivers at a time and not have them overlap is truly an asset. The customer service that this company provides is excellent! When I have an issue they are on it immediately. I love that my representative knows who I am and wants to deal with me. I would appreciate a photo capture feature enabled into the program to prove when something has to be left on a porch, but I feel it will be rolled out eventually.

I would say the only thing that I would like to change about this program is the cost. When I first started I felt the value for the money was great, but since the new features have been added I feel it is just a little out of the good value price range. I would like to have a flat fee to run unlimited vehicles, also.

Routific is really easy to use, especially when uploading addresses via csv. We went for a 'simple' integration approach of exporting orders from our website into csv and importing them into routific. Only brand new addresses (that aren't even on google maps yet) had a bit of difficulty - but for context, it's about 10 in every 2000 deliveries we made where we had to manually adjust those addresses.

Overall, super pleasant app!

Main missing feature would be the ability to have multiple users without needing to share a single login. And then the other feature that would be nice would be the ability to 'drop' addresses onto the map without having to rely on the address search function.

I love this software because it is so simple and easy to use. It helps us a lot with our daily runs. It's a really easy and great tool to have. Customer service is amazing. They are really committed to this product and to their customers.

There are a few things that are still missing. For example, switching an order from one date to another would be extremely helpful as some customers are not available on some dates. Also being able to select more than 1 order to unschedule it. I like to make my own runs but Routific routes them on its own and I have to unschedule them 1 by 1.

I run a catering company where we do front door deliveries daily, sometimes with multiple drivers for up to 50 deliveries. I love that I can input all the addresses and drivers and it will divide the routes out to fit within our delivery window. A huge benefit for us has been the updates to our clients about their delivery along with the in route tracking of the drivers.

Sometimes we have a driver who finished one route and then switches over to another delivery. It tends to split the second delivery among all drivers and not the specific one. I may just not have learned how to deal with this feature yet as well.

Easy to use even if you are not an IT. We use it 2 times a year for 2 big seasons of delivery.

Add drivers more easy and automatic. Call customer notice 15min in advance option.

The ease of use, routing capabilities, and the delivery of routes to our employees via text. Routing time and effort cut in half.

Very easy to set up and use. I've had good feedback from the drivers that have used the software to deliver items clients have purchased at our auction house. Works really well with Google maps and the messaging system ensures that our clients are kept up to date with any changes to the planned route.

Would be nice to have some more options for client messaging or ability to communicate through the app