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TOPS[ONE] exceeds our company's needs

Publié le 2018-03-21

I have always had an extremely good experience with TOPS from tech support to sales to management! I love the product!

TopsOne Review

Publié le 2018-11-27

Overall we are very happy with TopsOne. It was a slow start because there were many kinks that needed to be worked out but the IT staff were great and helped us along the way.

After 15 plus years with Tops we finally had to waive the white flag

Publié le 2017-10-08

Publié le 2012-03-28

As a Senior Staff Accountant with Rizzetta & Company, I've been using TOPS software for just over six years. I find the software to be very easy to use and quick to learn. I find it easy for my staff members to learn as well. In this troubling economic time for both HOA's and COA's, I find the collection table a very useful tool. When I started over six years ago we had very few owners within our associations that paid their assessment. Nowadays it's not uncommon for you to have an association with 20% or more of delinquent homeowners, so collections are now a major part of what we do. I find it great that I can customize my collection letter to find my individual associations needs.

Also, another wonderful tool that has saved us time and money is the Flex Data option in the Owner data screen. Last year we really started using this field effectively. We inputted all of our owner’s bill pay # from BB&T into this field and now have changed our collection letter to direct the delinquent payment to the lockbox instead of coming to our corporate office. By having the payment go directly to the lockbox this is saving our accounting staff time because we don’t need to manually enter the payment. It saves the delinquent owner a week in processing time for that payment to post to their account. Like any software there are issues, but I really want to say that the software support we receive from TOPS is truly top notch.

Publié le 2012-01-16

Hello my name is Morgan and I am the Administrative Director of Elite Management Group, we are a Homeowner and Condominium Association Management firm. We are a small business with high demands, and the expectation of high quality service to ensure we are providing our clients with top-notch programs. We like to think we hit it out of the park when we chose to take on the TOPS family. We were using a similar web based system that had a terribly slow turnover process that, at most times, left us with a frozen screen. However, none of that happens with the TOPS Professional 4.0 software (we did start with the version prior to 4.0).

We not only depend on TOPS Software everyday to preserve and keep our Homeowner information secure and functioning but we also depend on there staff to continue to knock out awesome tools that better help us serve our clients in the property management industry. We are new to the TOPS family having used TOPS for only a couple of years, but we are never disappointed with the software and staff. The useful and easy to navigate toolbars and tutorials allow us to quickly train new staff members, which therefore allows us to get back to our clients quicker! I have yet to be disappointed with the service and quality of the product. Keep up the hard work!!!

Not stable, unreliable

Publié le 2016-07-21

We purchased TOPS software almost a year ago and from day one the software has been unstable. We were sold on features that don't work, i.e. iPhone app that is no long supported, labeling pictures with date stamp or GPS data, etc. Everyone at their company has a different way of accomplishing or doing things, so every time you call, you get a different answer. TOPS GO is very unstable, i.e. can't upload pictures, can't save GPS tagging, etc.

Don't Bother with this

Publié le 2017-06-26

Mike Hardy please get the issues with your first program corrected and don't sell your new one so fast. You made a lot of people unhappy.

Property Manager

Publié le 2017-06-15

Great Partner - VERY user friendly

Publié le 2018-05-15

Support team is very helpful and knowledgeable about the product. Clean interface, great integrations!

Imperative software in the new remote world we live in.

Publié le 2022-10-06

Although it has not quite yet been six months that we've had this software, I can identify several items that this software does to make the job in the management world easier.

Buyer Beware

Publié le 2019-07-24

Incredibly frustrating. Too many bugs with the software. Customer service is HORRIBLE! Days to a week will pass before somebody will finally return our calls about problems with the software.

Publié le 2013-04-23

TOPS software is the worst association management software there is. If you call up with a system wide problem they will show you how to fix it in one community, and then tell you to do the rest. You can't reach anyone on the phone to complain about the techs either because their department is small. They will just pass you around from one tech to the next. Every time I have to call these guys, I grab the closest stress ball because I know I will be on the phone for at least 60 minutes.

If you are considering this program, please be aware! They are not customer-service oriented! They will sell you their program and then your pretty much on your own. When the vendor history in each of your communities disappears because of an upgrade, don't expect much help.

So far in 2013 I have had to call support over 35 times, not once did I enjoy the experience or leave a good review!

Tops One

Publié le 2018-06-26

Well Worth the investment !

Publié le 2012-03-27

We have been a Tops customer for over 6 years and can’t imagine how we operated without it. Starting up my management business back in 2004 I came from a large management company that used self-made software, which was fairly inexpensive. I searched several companies including TOPS and ended up purchasing another companies software primarily due to price. I used the software for less than 6 months and the time I was spending trying to maneuver through the glitches and the hours spent on the phone with their customer support I could have paid for TOPS software twice over. I have recommended Tops to many colleagues in my industry. It never seems to amaze me when they call me to tell me how easy it is to use and how great their customer support team is. TOPS has streamlined our business and we wouldn’t consider ever using anything else.

I have used TOPS trainers on a few occasions to come to our office and I would recommend that anyone purchasing TOPS hire a trainer to come in and train you for a few days. It is easy to use, but much more efficient with the training. We have used most of the modules provided and our newest two are the maintenance modular, which is so much easier than trying to do it the old fashion way and the TOPS go, which we are just starting to use. The managers are asking how they made it without this feature before. In my opinion TOPS has cornered the market when it comes to Association Software. Great Job and keep bringing us those new features; we love them!

Publié le 2013-09-19

We began using TOPS in September 2012 after reviewing and researching many other software options. TOPS is not only reasonably priced, but they offer many additional modules or services to increase productivity and efficiency. TOPS software is very user-friendly, robust, practical, detailed, and it is frequently updated to follow new legislation. They also have a terrific tech support team. Every call we have made resulted in a solution. The team is friendly, courteous, understanding, and compassionate. They do not belittle or shame us when we make a stupid mistake or call with a “dumb” question.

TOPS software allows us to create violation letters, collection letters, architectural request forms, and much more directly from the software. The A/P portion allows for keeping copies of invoices directly in the vendor history instead of storing years worth of invoices in filing cabinets. We can store copies of recorded deeds directly in the owner’s record instead of scanning it into another system or holding paper copies.

TOPS offers much more than just keeping standard AR/AP records. Since beginning with TOPS, we have been able to reduce our stored paper and practically eliminate our third party scanning system. I highly recommend the software to HOA/CID management companies.

Adequate Software for Smaller Property Management companies

Publié le 2019-08-05

Publié le 2012-03-08

We are a financial services company that works with different management companies and self managed associations. We act as their "Accounting Department" to allow management companies to avoid the overhead of an accounting department. We were using Avgar since we started the company in 1995. Since it stopped being supported, after being sold to Jenark, we started looking for different software that would grow with us and help us grow. We spoke to Andrew, did a Demo and liked what we saw.

We started our conversion in December 2010 and finally completed all 300 associations as of the end of December 2011. We wanted to make sure we were completely used to the new software before bringing all of our clients on. It has been a slow process, but all of the people we have worked with at TOPS have been exceptional. The Tech support group is great answering all of my dumb questions. The conversion coordinator is wonderful. And Andrew is always there for us. Every time I tell a prospective client that we are on TOPS, they are impressed. I would recommend this product for anyone wanting an integrated package.

Publié le 2012-03-08

I am the office manager/accountant for Lake Sherwood Estates Association, which is a 1300-acre lake community in MO. We are very unique in that we are a homeowners association with both lot owners (aprox. 480) and lot owners (aprox. 1400), who use us as a recreational/vacation community. We have a 24-hour a day guarded gate where residents and lot owners call in all their guests. We have 6 lakes that we rent docks, parking spaces, and rack for boat storage. We also own and operate our own water system. We read, enter all metered information, and then bill our residents monthly.

TOPS is one of the very few options of software that allow us to manage all of this information and accurately bill our members. It has been a learning process, but software support is always extremely helpful!!! They take our recommendations seriously and work towards making the product more efficient for us as an organization. We are thrilled we found TOPS! It has saved our organization a tremendous amount of time and for that we are thankful.

Easy to use!

Publié le 2014-09-18

user friendly

Publié le 2018-12-03

Very supportive very easy to get answers

Publié le 2012-01-16

As an administrative assistant to the owner of a small property management company, I am faced with many daily requests to handle various tasks for our communities. I find TOPS to be of great help in many ways, from looking up owner info, account histories, payables details and G/L accounts. It's all right there and very easy to access.

TOPS software is very user friendly, even for someone who is not that computer savvy. The support system at TOPS is great!! If there is ever a problem they are right there to help you- just a phone call away. We have had TOPS for several years now, and went through the transition to the newest version last year. It was pretty seamless. I think this is a great product and they offer free webinars for different aspects of the software. Every time I take a webinar I learn something new. Keep up the great work TOPS!

Publié le 2013-10-02

The Tops system has facilitated my company’s growth by providing a reliable, comprehensive property management system that easily accommodates new communities as fast as I can sign them up. Instead of an operating expense, Tops have proven to be an operating investment, easily proving more in savings and peace of mind that I ever expected.

The Tops system is easy to learn and has a modern, user friendly format that makes navigating the system a breeze. Support staff are friendly and very knowledgeable. Perhaps more importantly, they listen. They actually provided my company a customized solution, specifically to suit our business needs. Tops is great product for a budget conscious company on the rise.

Too many issues, not enough training and support.

Publié le 2018-12-19

TOPS has not helped us solve any business problems but rather create more problem and more work for staff.

Excellent product

Publié le 2016-11-09

TOPS is a functional system and easy to use, in some reports I would like to have more flexibility to be able to modify them and to make explicit the financial reports and for the clients.

Publié le 2012-01-16

I started out in property management with a small management company and they used TOPS. As a portfolio manager, once I learned TOPS and it didn't take long, it was a great help keeping track of my 9 properties. Now, I work on site for a large condominium. One of the requirements when they hired me was a working knowledge of TOPS. Five years later we are still using TOPS, we just upgraded to 4.0. TOPS software is a great help in managing our 300-unit condominium. We stay organized and have all our information at our fingertips.