Lucky Orange

4,7 (229)
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Note globale

4,7 /5
(229)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,6/5
Simplicité d’utilisation
4,7/5
Support client
4,7/5

96%
des utilisateurs recommandent cette application
Classer par

229 avis

frantz
Note globale
  • Secteur d'activité : Médias en ligne
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Progressif

Publié le 2022-05-15

Avantages

exactitude dans les données transmise par le site

Inconvénients

le statistiques des visiteurs n'est pas toujours juste ,il y a des visiteurs qui ne sont pas compter

Réponse de Lucky Orange

Merci, Frantz! We appreciate the time you took to leave us a review. Nothing feels better than finding ways that make your customer experience better than ever. Sometimes visitor counts may differ from what is shown by Google Analytics due to how we track people who bounce quickly. I would be more than happy to discuss it with you - send an email to [email protected] to get that conversation started. Again, thank you for your review!

Cheers - Bradley from Lucky Orange

Aqeel
Aqeel
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best Web Analytics Tool

Publié le 2022-09-07

Avantages

It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.

Inconvénients

They recently launched a new version which I didn't like and I am still using the old one.

Réponse de Lucky Orange

Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with.

Cheers - Bradley from Lucky Orange

Elvan
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

If you're a shopify store owner, you NEED Lucky Orange PERIOD.

Publié le 2024-09-23

Avantages

What I like the absolute most about Lucky Orange is the sheer ease of use and user-friendliness of the interface. I have a good time using the site and I'm almost never at loss. Also, I've always appreciated the quick and truly friendly customer support. You guys are the best I swear <3

Inconvénients

Literally nothing comes to mind. Normally I would say that 19$/m is a bit out of my budget as a very small shopify store owner who's still in the negative, but in this case I have to say it is well worth that money and even more. There are worse apps that charge twice as much and has the worst customer support you can imagine.

Réponse de Lucky Orange

Thanks for taking the time for leaving us a review, Elvan! We love to hear that Lucky Orange delivered the visitor behavior you need quickly and easily. Our team is always happy to support our users with any questions they may have. We love our users too! 🧡 Regarding pricing, we offer a free plan and plan tailored specifically for Shopify merchants who are just starting out with their online stores. Thanks again for your review, and happy tracking! We’re here if you need anything!

Cheers - Jordan from Lucky Orange

Matthew
Note globale
  • Secteur d'activité : Services et installations de loisirs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 5.0 /10

Not bad

Publié le 2023-08-01

Avantages

I like the daily report it gives of how many customers visit the website daily.

Inconvénients

The heat map does not include all customer visiting the site so it doesn’t represent anything accurately.

Réponse de Lucky Orange

Thanks for leaving us a review, Matthew! We also love the daily reports. You can set it up to report updates on the events that mean the most to you, so you can get those daily (and weekly) reports that help you the most. When you get the chance, could you please send an email to [email protected] to help address your heatmap issues? This isn't a normal experience, and I want to ensure our technical team has time to investigate and resolve it. I look forward to hearing from your soon!

Cheers - Bradley from Lucky Orange

Emilie
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

We love Lucky Orange!

Publié le 2024-08-14

We have been using Lucky Orange since the end of Q2 (paid) (we had used the free version prior). We...

We have been using Lucky Orange since the end of Q2 (paid) (we had used the free version prior). We use Lucky Orange heatmaps and playbacks to understand where some issues / broken links etc we had on our site to help us get up and running. We have also used it to better understand what the most loved features on the site are, and where we can improve otherwise.

Avantages

Intuitive user interface, SO many features, great support and easy to to onboard / get started

Inconvénients

I wish that we could stay live on the Lucky Orange site chat without having the window open. Or getting slack notification when someone chats!

Réponse de Lucky Orange

And we 🧡 our users! We love to hear that getting a front-row seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team takes pride in providing the best technology, onboarding, and support to our users! Regarding getting Slack notifications when someone chats, we've already passed this along to our product development team. You can also use Zapier to connect the Lucky Orange Event (conversation created) to Slack. Using this zap, you can send a DM to a Slack channel whenever this Chat event occurs. Thanks for sharing the Lucky Orange love, and we're here to help if you need anything!

Cheers - Emilia from Lucky Orange

Manny
Note globale
  • Secteur d'activité : Matériel informatique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

There are no Apples only ORANGES - Lucky Orange Outperforms

Publié le 2024-09-10

Lucky Orange is Outstanding!!! It gives us all of the information we need to figure out what...

Lucky Orange is Outstanding!!! It gives us all of the information we need to figure out what customers are looking at on our website.

Avantages

I’ve been using Lucky Orange since about 2018. It’s is remarkable at tracking activity on our website. The ease of use, recordings, and metrics are invaluable to our company.

Inconvénients

Lucky Orange works so well and integrates with our website, that I don’t have any cons. Perhaps an App for Apple and Android to show metrics and/or for the Chat feature would be a great add on.

Réponse de Lucky Orange

We appreciate the time you took to leave us a review and for your business over the past 6 years. It’s an honor to be able to continue to impress you with our technology and support. Additionally, we appreciate your feedback for an app and have passed it along to our product development team. Again, thank you so much for your review and continued business. Here’s to the next 6 years! As always, if you need anything, don’t hesitate to let us know!

Cheers - Jordan from Lucky Orange

Sitav
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best User-Friendly Website Data Tool

Publié le 2024-09-18

Wonderful we stumbled on this tool and really appreciated the free trial, it let us realize how...

Wonderful we stumbled on this tool and really appreciated the free trial, it let us realize how much we would use it, and the data is easy to find and easy to use!

Avantages

Easy to use, easy to understand, unlike Google Analytics which is near impossible to understand, L.O. give me more data that is more applicable to what we need to know and understand.

Inconvénients

Hidden cool things/data that may be hard to find as a new user

Réponse de Lucky Orange

We appreciate the time you took to leave us a review! Our team is thrilled that we've earned your praise as being both the best and user-friendly! We strive to make visitor behavior accessible to all, regardless of their experience and background. As you mentioned, GA4 data can be difficult to understand, which can lead to misleading interpretations. When you can see what someone really does on your website, you don't have to guess what happened. Regarding hidden data, we would be happy to take you on a tour of the app! We offer this free walkthrough to all our users to introduce them to our 20+ features and answer any questions. Thanks again for stumbling upon our tool, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

Tiago
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great Job

Publié le 2024-08-04

Really good, I will recommend it to my friends

Really good, I will recommend it to my friends

Avantages

The fact I can really understand what is happen in my website, and change my website and marketing based on my clients experience

Inconvénients

Sometimes is to slow and don’t work well on phone

Réponse de Lucky Orange

Thanks for your review, Tiago! We love to hear that Lucky Orange has been just what you need to understand your visitors and spot ways to make their experience on your website better than ever. Our app is optimized for viewing recordings on desktop, and I'd be happy to look into your speed issues. Please send an email to [email protected] referencing this review to get the conversation started. Thanks again for your review, and I look forward to hearing from you soon.

Cheers - Emilia from Lucky Orange

christoffer
Note globale
  • Secteur d'activité : Meubles
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Insert clickbait title here

Publié le 2024-08-13

Very Positive, looking forward to what further insights this tool can provide for the business

Very Positive, looking forward to what further insights this tool can provide for the business

Avantages

The stats the website can provide, as in total views, where they come from, and the different segmentation it can provide (by time, by location, by browser, etc)

Inconvénients

The learning curve so far has been a bit steeper than expected. It's not a bad thing per se, but to truly make the most of the analytics it provides requires time and effort and even then I am a bit unsure if I am underutilizing the tool.

Réponse de Lucky Orange

Thanks for sharing the Lucky Orange love, Christoffer (or as you prefer to be known, "He who handles Lucky Orange from now on"). We love that Lucky Orange has been able to provide you with the visitor behavior insights you need to improve your website. Regarding the learning curve, our team would be happy to walk you through our app and answer any questions you may have. To schedule your app tour, simply respond to my last email, and we'll work with your schedule to find time to connect. Thanks again for your review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

Jayson
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Happy Lucky Orange Customer

Publié le 2024-08-14

Overall I really like Lucky Orange and have had a good experience using the product.

Overall I really like Lucky Orange and have had a good experience using the product.

Avantages

It is easy to use and I can quickly see how users are interacting with our pages.

Inconvénients

I don't know that I have any cons at the moment. It does what I need it to do.

Réponse de Lucky Orange

These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. We appreciate the time you took to write this review, and we're here if you have any questions!

Cheers - Emilia from Lucky Orange

Asad
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Brilliant!

Publié le 2024-08-28

Avantages

Excellent support from [sensitive content hidden]. I found him very knowledgeable and proactive in resolving the technical issue.

Inconvénients

nothing

Réponse de Lucky Orange

Thank you for leaving us a review, Asad! We love that you've been impressed by both our technology and support. Being able to understand your visitors is invaluable. Thank you for this five-star review! We’re here if you need anything else.

Cheers - Jordan from Lucky Orange

Francois
Note globale
  • Secteur d'activité : Rédaction et correction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

It's a great product, would recommend for anyone with a customer centric website.

Publié le 2023-06-20

It's been a good way for us to see where customers might be using the site differently to what we...

It's been a good way for us to see where customers might be using the site differently to what we intended as well as a way to easily debug issues customers might have with different screen sizes and browser types.

Avantages

The ability to see screen sizes and browser types have been really helpful. Obviously being able to see what the customer's journey looked like is of great value.

Inconvénients

The ability to track based on IP does not seem to be available anymore? Makes things harder as we're debugging using country tracking and session times.

Alternatives envisagées 

Hotjar

Pourquoi choisir Lucky Orange 

Price

Logiciel antérieur 

Hotjar

Pourquoi passer à Lucky Orange

At the time it was because of price, but we stuck around because it's a good product.

Réponse de Lucky Orange

Hi Francois - Thank you for your review and recommendation of Lucky Orange! We're glad to hear you've used our product to gain insight into the customer journey. Regarding your comment about tracking visitors based on IP, you can do that in Lucky Orange. It's not turned on by default, but the following link to one of our help documents explains how you can enable that setting: https://help-preview.luckyorange.com/article/341-how-to-adjust-visitor-ip-address-display-and-storage-settings.

Cheers,
Bradley

Agnieszka
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very eye-opening experience

Publié le 2024-06-05

I am glad I have found the product. It had me redo and improve the entire website.

I am glad I have found the product. It had me redo and improve the entire website.

Avantages

I mainly use customers' purchase behavior and heat maps, which allows to improve and make the website more shopper friendly.

Inconvénients

I wish there were tutorials how to analyze all data you get from LO, so you dont need to hire anybody to analiz the data.

Réponse de Lucky Orange

Thanks for leaving us a review! When it comes to improving your website experience, you need more than data points - you need to have access to watch what happens behind the digital curtain. Getting the front row seat to what people experience and do on your website makes all the difference. Regarding the tutorials, we do one better! We provide all our users with a free onboarding experience that helps you understand the visitor behavior data you're accessing and answer any questions you may have. This is an addition to our robust help center (https://help-preview.luckyorange.com/) and blog (https://www.luckyorange.com/blog) that can help you. Please send an email to [email protected] referencing this review to find the best time in your schedule for your free onboarding tour with one of our experts! We look forward to hearing from you soon, and don’t hesitate to reach out if you need anything in the meantime. Thanks again for your review!

Cheers - Bradley from Lucky Orange

Josh
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Probabilité de recommander le produit 9.0 /10

Great insight for user behaviours

Publié le 2024-05-29

Overall, great! Grateful for the valuable insight I gain, even though I am not using it to it's...

Overall, great! Grateful for the valuable insight I gain, even though I am not using it to it's full potential yet.

Avantages

I like being able see the decision making process users were using when navigating the site.

Inconvénients

I had to watch tutorials and sit in on a webinar to understand how to use it. Would have likes a Starter Tutorial for Dummies. I am a novice and the service was recommended by our developer.

Réponse de Lucky Orange

We appreciate the time you took to leave us a review, Josh! Love that you’ve been able to gain so much insight from watching visitors. Getting the front row seat to what people experience makes all the difference. Regarding your feedback for a starter tutorial, we provide all users with a free walkthrough with one of our experts to help you get to know Lucky Orange, how to get the most out of our features and answer any questions you have. We would be happy to get your walkthrough scheduled, so please reply to my last email to get that booked! You’ll be able to find the best time that works in your schedule. Again, thank you for your review, and don’t hesitate to reach out if you need anything in the meantime!

Cheers - Justin from Lucky Orange

Gerald
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Reference Me, LLC LO Review

Publié le 2024-05-30

I'm pleased with LO for now but I'm looking for more functionality to be added in in coming months...

I'm pleased with LO for now but I'm looking for more functionality to be added in in coming months or years. What about event tracking and error logging.

Avantages

Ease of use, great ui, captures relevant information

Inconvénients

Loading speed of the video's on mobile. Also sometimes it does not capture any video. Need a way to easily pull in button clicks and events.

Réponse de Lucky Orange

Thanks for leaving us a review, Gerald! We love that you've been enjoying Lucky Orange. Visitor behavior is invaluable when you're improving your customer experience and website.

Regarding your mobile experience, our app is optimized for viewing recordings on desktop. Regarding not all visitors being captured, there are many reasons why we were unable to track their session, such as the visitor navigating before your site fully loads. We would be more than happy to connect to look at what you're experiencing and walk you through how to use Lucky Orange to track events. Please send an email to [email protected] referencing this review to get the conversation started. We look forward to hearing from you soon!

Cheers - Kelsey from Lucky Orange

jim
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Probabilité de recommander le produit 8.0 /10

Valuable Data

Publié le 2024-05-02

Avantages

It was easy to implement and the data gives us a feel for how we are doing.

Inconvénients

We don't have any real cons that I am aware of.

Réponse de Lucky Orange

We are absolutely delighted to hear that Lucky Orange is providing you with the insights you need to optimize your website and grow your business. We strive to make Lucky Orange easy to install and use. Thanks for taking the time to leave us a review, and we're here if you need anything!

Cheers - Jordan from Lucky Orange

Carlos
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Probabilité de recommander le produit 8.0 /10

Great for website tracking

Publié le 2024-06-07

Avantages

Our business uses a few website trackers to ensure that we are getting the attention of many guest/groups. We like to use Lucky Orange for its session recordings that allows us to view the number of guest that click on our site.

Inconvénients

There has been a pattern with similar recordings being kept, increasing duplicate recordings. It would help if recordings had some sort of filter to avoid duplicating and saving data.

Réponse de Lucky Orange

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what people do and experience can make such a difference for your website. Regarding your suggestion to reduce duplicate recordings, could you please send an email to [email protected] referencing this review? We value your feedback and want to learn more about your suggestion. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Kelsey from Lucky Orange

Donna
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Sometimes old is better

Publié le 2023-12-01

Used to love it. People don’t seem to chat as much with the new lucky orange as the old one.

Used to love it. People don’t seem to chat as much with the new lucky orange as the old one.

Avantages

I used to loved the classic lucky orange is was easy to use and was easy to set up different alerts

Inconvénients

The new lucky orange is not as good as the old one.

Réponse de Lucky Orange

Hi Donna - We appreciate your business and want to help you get the most out of the current version of our platform. My team would be happy to walk you through how to use our latest version including new features that weren’t available in our Classic version. Just send an email to [email protected] and we’ll get that set up for you. I look forward to hearing from you soon.

Bradley from Lucky Orange

Karen
Note globale
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Nice Heatmaps & Funnel Stats

Publié le 2024-06-19

Avantages

The heatmaps are awesome because they show exactly where users are most engaged across desktop, tablet and mobile devices. The funnel completion stats are another highlight—they clearly show where people are dropping off in the process. Overall, Lucky Orange makes it easy to understand and enhance user experience, leading to better conversions.

Inconvénients

I think one area with some room for improvement is the scroll screenshots. Sometimes they don’t load correctly and can take a while to generate, which can be a bit inconvenient.

Réponse de Lucky Orange

Thanks for sharing the Lucky Orange love! Heatmaps and conversion funnels offer so much valuable insight to help you improve your website. Getting that front row experience to see how your customers use your website makes all the difference in growing your business! Regarding scroll screenshots, could you please send an email to [email protected]? We want to research your experience and gather your feedback. Our team values user feedback like yours, and we would appreciate it! Thanks for your review, and we're here if you need anything!

Cheers - Jordan from Lucky Orange

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Probabilité de recommander le produit 10.0 /10

Lucky Orange is a "Must Have" reporting element of every website.

Publié le 2023-06-28

Lucky Orange has allowed us to better manage content throughout our website since we know where...

Lucky Orange has allowed us to better manage content throughout our website since we know where people click and where people scroll on each page.

Avantages

The critical features I use are the heat map, click map, and screen recording tools.

Inconvénients

I think the thing I like least about Lucky Orange is that they offer a lot of other tools that I don't use or care about which can make navigation around the dashboard a tad bit more complicated, but it's a minor complaint.

Réponse de Lucky Orange

We're thrilled to hear that Lucky Orange has enabled you to better manage your website content by providing visibility into click and scroll behavior. Understanding how users interact with your pages is crucial, and we're glad our tool has been a game-changer for you. Thank you for your support! We're here should you need anything.

Cheers - Bradley from Lucky Orange

Alan
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

DemandRevenue.com review of Lucky Orange

Publié le 2023-09-12

Excellent, really love the capabilities and I know more I could be doing!

Excellent, really love the capabilities and I know more I could be doing!

Avantages

The ability to monitor user movement through my website

Inconvénients

I wish they did a reverse IP lookup instead of assigning fruit names to users, when possible. This is like Clearbit is doing weekly for websites.

Réponse de Lucky Orange

We truly appreciate your review and feedback on Lucky Orange's capabilities. Monitoring user movement is indeed crucial for understanding and optimizing the user journey. We're always looking for ways to enhance our features, and your feedback about the reverse IP lookup is noted. Our goal is to provide the best tools and insights to our users, and we're committed to continuous improvement. Thank you for choosing Lucky Orange, and we're here to assist should you have any questions!

Cheers - Bradley from Lucky Orange

Alexander
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Strong Product, Stronger Support

Publié le 2023-11-17

Avantages

Team support is excellent. Products perform as advertised. Information is highly assistive in supporting usage of and conversion inside of the web page.

Inconvénients

Some pre-built filters and tools are not universally applicable (i.e. many "angry customers" are not actually angry, etc...)

Réponse de Lucky Orange

Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. We love to impress our users with our technology and support. Thank you for your review! We’re here if you need anything else.

Cheers - Bradley from Lucky Orange

Christophe
Note globale
  • Secteur d'activité : Produits laitiers
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great product

Publié le 2024-09-26

Avantages

Great Support, competitive prices, useful

Inconvénients

Some bugs;, not very easy to use and straigthforward

Réponse de Lucky Orange

We appreciate your review! Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. It sounds like you've run into some issues, and we would like to talk to you about them. We offer all of our users a free 15-minute call to introduce our 20+ features and answer any questions, and I think you would really benefit from the call. We would also like to look into what bugs you have experienced. At your earliest convenience, please send an email to [email protected] referencing this review. We'll find the best time in your schedule to connect. We look forward to hearing from you soon!

Cheers - Jordan from Lucky Orange

Kelvin
Note globale
  • Secteur d'activité : Meubles
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant Version d’essai gratuite
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Best Tool to use on Bigcommerce

Publié le 2024-07-10

Avantages

Easy to use interface and setup of the tool. Customer support was quick to respond and verify my installation worked.

Inconvénients

Just started using this week so I can't comment yet.

Réponse de Lucky Orange

Thanks for taking the time to leave us a review, Kelvin! It sounds like you’ve been set up for success from the start, and we can’t wait to see what visitor behavior does to help you optimize your BigCommerce store. As you dive further into the visitor behavior, don’t hesitate to reach out if you have any questions or need anything. Thanks again for your review, and we’re here if you need anything!

Cheers - Jordan from Lucky Orange

Catherine
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Lucky Orange Review

Publié le 2024-01-25

Avantages

Easy to set up, live chat is easy to use.

Inconvénients

I don't see any cons with using Lucky Orange

Réponse de Lucky Orange

Thank you for your review! Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. When you can see what’s happening on “the other side of the screen,” you get a front seat to your customers’ online interactions. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Emilia from Lucky Orange