PushPress - Avis

reserving classes, seeing attendance history.

I am a gym attendee (not a gym owner). I have been working with Pushpress support for several months to simply delete some accounts on some gyms done drop-ins with. They simply can't remove my identity from these gyms, nor were they able to generate receipts or sync my calendar as a result. When a customer requests to have their identity removed, this should be taken care of promptly. Any company does this, but Pushpress does not.

I've been using PushPress for over two years now and have been consistently surprised by PushPress. The company is constantly evolving, adding new products, services and integrations that empower me to spend less time on running a business and more on what I'm in business for. Exceptional customer service is just the icing on the cake.

Interface is slightly "rigid," but it does everything it needs to do, so it's not really a problem as much as it is an opportunity.

PushPress snd it’s team will absolutely go above and beyond to provide a robust platform that has simplicity and elegance simultaneously. All you need, nothing you don’t.

We have found nothing that we do not like about this platform

-customer service is readily available, quick, and helpful
-always improving. Bugs and issues are fixed or improved quickly
-looks good. clean
-intuitive, easy to use, easy to teach team how to use

-sometimes app on tablet runs slow, or into issues
-would like more detailed customization when choosing event times, cancellation windows, etc

User interface is on point. Easy to like and comment on things that build community. Easy to customize for your gym. Backend usage is easy. LOVE IT.

Sometime, it can be slow to load. I'd also like to see the ability to make your results from a WOD private to other users - even at your gym. I realize it's a feature that almost seems counter-intuitive, but we've had a handful of times that would have been useful.

The value of the software is second to none, I think. The people who created it are gym owners who understand how gyms, especially CrossFit-style gyms operate. Their customer support has always been great, too. Quick to respond or offer an answer. I also like that there's a Facebook community so you can see how others who are using the software may have already solved a certain problem you're facing -- like two people who share an email address.

It's kind of cumbersome to setup new clients, especially drop-ins, with "special requests." I coach one class and will frequently get people who say they were given a buy 2, get 1 free deal, or are offered 50% off a punch card, etc. Special exceptions are difficult. I wish I could just open one screen and put in the persons name, how many classes they get, and how much I want to charge them, if anything at all.

I love the features available with the application, the ability to not only manage members but also their invoicing, payments, ability to self serve as well as the add on features such as check in app, sales app and the class screens app.

Unfortunately I have found a number of bugs or quirks within the app. Most of the time the team has been great to work on them and resolve only a couple outstanding items but I wouldn't completely blame Pushpress, part of it is integration with Google calendar.

The ease of use and it's many integrations make this software simple to use.

They're still building certain products, so certain features haven’t had all the 'bugs' worked out yet. But don't let that fool you, these guys are quick to make updates and changes that make their product worth it!

We run an athletic performance facility. A big portion of our athletes are below the age of 18. Pushpress allows the athlete/parent to sign the athlete up easily on line from landing pages. We are able to attach digital documents to the plans so waivers are signed by parent and stored digitally. Parents can pay online prior to attending class. We spend our time coaching instead of doing administrative task during our training times. Once an athlete is established and on a plan, the system does the rest..From recording check ins, to sending emails when punch cards are out.

It keeps track of our payments and indicates who is late. It will flag athletes that have not paid, by not allowing them to check in.

I would be remiss if I did not mention the customer service. They are very attentive to problems and open to dialogue about features that users would like added in future updates.

Emails...some time the system sends emails to clients when I wish I had a clearer way of indicating if I want an email to go or not. Sometimes our clients get bombarded with emails and the email I actually need them to read and act upon is lost in the mix.

Also the inability to change pricing on the fly for a plan without creating a discount. End up comping plan and charging to invoice...just not nice and clear when looking after the fact. Requires me to make notes in system so I know why they were comped etc.

They have improved using the system for youth athletes, but our problem is kids do not pay the bill. I wish the athletes could check in, but would Athlete would be flagged and we would be flagged in the system if they have not paid...but still records Check-in as owing.

The portal is nice but really needs ability for athlete to check how many punches they have remaining to be valuable.

We have been with Push Press for our gym management software since it was in beta. It does absolutely everything I need it to do and makes running the gym much easier. Every year the software has added new features. The company is very responsive to the needs of the gyms that use it and the customer service is amazing. Highly recommend

Nothing that I can think of right now

User friendly, able to complete set up for clients keeps track of members contracts nice store set up for additional revenue while tracking your products. Customer service is top notch within five to ten minutes you get a response from the push press team

Understanding some of the financial reports. Sometimes it takes homework and diving into the financial reports to get the information needed monthly or annually.

-automation
-customer service
-cyber security

This software allows for quick charges on items, event setup, attendance tracking, and member communication among other things. I appreciate the automatic drafting of memberships which takes the thinking out of the equation so I can focus on my actual business.

-membership cancellations
-could use a point of sale device
-cost per transaction

Memberships cancelling is tough to navigate at times. It would be convenient to have a device for sales similar to the Square System.
Personally looking forward to a less expensive option for transactions.

Customer Service is immediate with responses and resources for me to achieve my goals. I speak with the CS team multiple times a week and every single time, each and every one of the does a ELITE job.

Everytime I see a complaint about a gym CRM on the Affiliate Owner page... I usually chuckle because I never have whatever problem they are having.

Not many, i have several tickets for suggestions I have submitted over the years. Many have actually been incorporated into updates... that's pretty cool.

This software allows our gym to easily manage memberships. We can see our new leads, who has been showing up, to the gym, and who we need to reach out to to provide a better service and get them back in the gym. We can easily add new products for members to purchase via the product page. There is also a very seamless payroll system in place as well which makes getting paid the correct hours very easy.

The only thing I don’t like is that there isn’t a seamless way for members to log themselves in for the day through a partnering app such as SugarWOD. I have to manually enter names and check members in.

This software has fully automated my CrossFit affiliate. We are able to do everything needed with it. It has transformed our retail point of sale which used to be a pain for members. We have been able to run better reports, setup events, and it integrates with all of our existing communication tools (slack, mail chimp, etc). Their customer service is fast and prompt to resolve any issues or problems you might have.

The PushPress team is constantly updating to make the platform better so there can be some features that are not fully functional for very short periods of time. It has not been an issue for our day to day operations. My only suggestion would be a staff app so it isn’t just browser based for employees and managers. I’m sure this is in the pipeline.

Push Press saves me so much time and money. If I didn't use Push Press, I would have to hire another coach and a full time front desk / admin employee.

Reps and the rest of the guys at Push Press are really on the ball when it comes to customer service and customer care. I can tell they really care about the success of my box and are ready and willing to help in any way possible.

I will never leave Push Press because Push Press gets better every single day! The Push Press team is dedicated to being on the forefront of technology, integration, and simplicity.

There is nothing to note. I have had no issues with Push Press. The software has never failed me and the support team is always ready to help.

I really enjoy the ability to modify and use the features that mean the most to me while incorporating other software like SugarWOD or my website directly into it smoothly.

There are some features that are underdeveloped, but they are quickly catching up to the standards of the software companies that have been around much longer than PushPress has.