PushPress - Avis

Simple, elegant, & easy to use.
Designed for the gym owner in mind.
Quickly access everything in the software.
Always working, zero downtime.
Integrations with every type of platform that you need in your business.
Great for CrossFit Gyms/Affiliates.
Amazing customer support that's super quick response time.

We use this in my gym, CrossFit COMO since 2015!

This isn't really a huge issue and majority of people wouldn't use this, but a customizable dashboard would be a nice feature!

User interface is on point. Easy to like and comment on things that build community. Easy to customize for your gym. Backend usage is easy. LOVE IT.

Sometime, it can be slow to load. I'd also like to see the ability to make your results from a WOD private to other users - even at your gym. I realize it's a feature that almost seems counter-intuitive, but we've had a handful of times that would have been useful.

I love the ease at which my PARISI can set up everything needed for customers. We can send out waivers, transaction requests as well as follow up in a timely fashion to anything our clients needs.

I would say nothing had even crossed my mind agony what is wrong with the software. I feel their is no weakness!

I like how easy it is to use. I love the daily update emails I get about transactions, birthdays, expired memberships etc. It were also so easy to switch from our old program to this new one.

There are still a few bugs to be figured out, but the customer support is so efficient and helpful that everything has been taken care of quickly.

Push Press is easy to manage and provides great respires that we utilize daily.

Inability to print reports & not being able to email certain groups of people vs. everyone.

Easy to use, lots of integrations and all the website stuff is awesome.

Reservation cut off times only have limited options.

This is easy to use absolutely love it.!!

Some of the phone features are a little difficult but it is also understandable

The biggest strength of this software is its simplicity. It's very well though out from a business process standpoint. It's extremely easy to set up and use, and the features it has work well.

The POS was a little cumbersome for us, but we do a lot more retail product sales than most gyms.

They are true professionals and actually care about the users. Pushpress is super easy to use, and has all of the essentials, but the customer service is second to none.

If it had workout tracking I would give it 10/10, other than that, its top notch.

Customer Service is the bomb! So responsive and helpful.

I wish there was a management app. I'm out in a park and don't have a "check in" front desk. The Check-in app is restrictive because I can't see who I've already checked in. I usually end up using the browser, but then the checkins are all the way at the bottom of the page and require a lot of scrolling. They tend to refresh frequently OR not pull up the option to select a class time so often that I don't usually end up checking people in at class time. Even then, I often have a circle loading for a long time, sometimes prohibiting me to even enter attendance for a day or so. IF I had tons of classes, I could rationalize this delay, but I don't ... I only have two classes, two days a week. The rest of the days, I only have one class a week.

Customer support is awesome, and usually really quick to respond when a question arises.

Sometimes it just feels...clunky. Reports are typically kind of confusing and it's hard to get to the report you actually need. Member lists/counts don't usually feel accurate and it's hard to customize what customers you are actually trying to track. Setting up an in house lead, or new member is a slow clunky process, transitioning them from a lead to a member, is somewhat clunky. The process to change a members plan by canceling the existing plan is not the greatest since it shows as a canceled plan. 12x per month type memberships are set up bad for the first month since it allows that new member to check in 12 times within the first month, even if they sign up the last week of the month. Integration, product setup, & use of Store app is also clunky.

The ease of use of the software. I feel I can basically do anything on it.

The workout tracking. I wish it was better set up like other platforms so I wouldn't need an additional workout tracking platform.

I like the ease of use. Having used multiple member management services, Push Press has been the easiest to navigate and learn.

I wish there were more reporting features such as upcoming bills and upgrading memberships. As of now I need to delete a membership and then issue a new one. It would be easier to just have an upgrade feature.

I love the ease of use and being able to change clients memberships. Easy to maneuver and the customer service is 2nd to none!!

The check in app could run more smoothly!

The customer service you get from PP is great. I truly feel like a value customer not just a easy payment. I get more help than i could ask for. They truly care about the success of their customers.

Sometimes it can be a bit confusing to navigate but not really that bad.
The signing of memebrship could be a little more involved but you can work around it.

This software has fully automated my CrossFit affiliate. We are able to do everything needed with it. It has transformed our retail point of sale which used to be a pain for members. We have been able to run better reports, setup events, and it integrates with all of our existing communication tools (slack, mail chimp, etc). Their customer service is fast and prompt to resolve any issues or problems you might have.

The PushPress team is constantly updating to make the platform better so there can be some features that are not fully functional for very short periods of time. It has not been an issue for our day to day operations. My only suggestion would be a staff app so it isn’t just browser based for employees and managers. I’m sure this is in the pipeline.

I love the team behind PushPress and the ease of use the product they put out! PushPress is dedicated to making a top tier product that is both easy to use and easy to customize with their integrations.

As they are a growing company, there can be some features that you have to wait on or you may need to do a workaround to accomplish your goal, but it at least can be done and it can be done without the complexity of other softwares.

I love that if I have a question, I can chat with someone quickly and get it answered. It has been a huge selling point.

So far just the fact that I can’t toggle back and forth between customers paying with CC and ACH. I wish they could choose when signing up for a membership with me.

I love how easy it is now to track attendance. I can track by day, by class, or by coach. I am able to see attendance history for my athletes, and even receive a heads-up when someone has been away from the gym for a while.

The navigation can be a little clunky. On occasion I find that I need to download a CSS file of my data to be able to find the exact info I'm looking for.