PushPress - Avis

Simple, elegant, & easy to use.
Designed for the gym owner in mind.
Quickly access everything in the software.
Always working, zero downtime.
Integrations with every type of platform that you need in your business.
Great for CrossFit Gyms/Affiliates.
Amazing customer support that's super quick response time.

We use this in my gym, CrossFit COMO since 2015!

This isn't really a huge issue and majority of people wouldn't use this, but a customizable dashboard would be a nice feature!

I love the ease at which my PARISI can set up everything needed for customers. We can send out waivers, transaction requests as well as follow up in a timely fashion to anything our clients needs.

I would say nothing had even crossed my mind agony what is wrong with the software. I feel their is no weakness!

The initial “proposed” ease of use was the selling point for us.

Unpredictability and inconsistent customer support.

I like how easy it is to use. I love the daily update emails I get about transactions, birthdays, expired memberships etc. It were also so easy to switch from our old program to this new one.

There are still a few bugs to be figured out, but the customer support is so efficient and helpful that everything has been taken care of quickly.

Very intuitive. Handles all the functions that I need it to for our small fitness studio. Interface is clean, easy to navigate. The response time for any help or support is very quick too.

Nothing so far, still consider myself a newish user:)

Push Press is easy to manage and provides great respires that we utilize daily.

Inability to print reports & not being able to email certain groups of people vs. everyone.

Easy to use, lots of integrations and all the website stuff is awesome.

Reservation cut off times only have limited options.

This is easy to use absolutely love it.!!

Some of the phone features are a little difficult but it is also understandable

The biggest strength of this software is its simplicity. It's very well though out from a business process standpoint. It's extremely easy to set up and use, and the features it has work well.

The POS was a little cumbersome for us, but we do a lot more retail product sales than most gyms.

It’s very user friendly! Everything is clear and crisp.
I’m a new user, but so far for my gym, it’s perfect.

The billing set up with adding sub members has kinda been confusing. For example, we have a couple in the gym. The boyfriend pays bu everything Is under the girlfriend’s name ever since we added her to his account on a sub member.

The ease of use and it's many integrations make this software simple to use.

They're still building certain products, so certain features haven’t had all the 'bugs' worked out yet. But don't let that fool you, these guys are quick to make updates and changes that make their product worth it!

They are true professionals and actually care about the users. Pushpress is super easy to use, and has all of the essentials, but the customer service is second to none.

If it had workout tracking I would give it 10/10, other than that, its top notch.

Customer Service is the bomb! So responsive and helpful.

I wish there was a management app. I'm out in a park and don't have a "check in" front desk. The Check-in app is restrictive because I can't see who I've already checked in. I usually end up using the browser, but then the checkins are all the way at the bottom of the page and require a lot of scrolling. They tend to refresh frequently OR not pull up the option to select a class time so often that I don't usually end up checking people in at class time. Even then, I often have a circle loading for a long time, sometimes prohibiting me to even enter attendance for a day or so. IF I had tons of classes, I could rationalize this delay, but I don't ... I only have two classes, two days a week. The rest of the days, I only have one class a week.

Customer support is awesome, and usually really quick to respond when a question arises.

Sometimes it just feels...clunky. Reports are typically kind of confusing and it's hard to get to the report you actually need. Member lists/counts don't usually feel accurate and it's hard to customize what customers you are actually trying to track. Setting up an in house lead, or new member is a slow clunky process, transitioning them from a lead to a member, is somewhat clunky. The process to change a members plan by canceling the existing plan is not the greatest since it shows as a canceled plan. 12x per month type memberships are set up bad for the first month since it allows that new member to check in 12 times within the first month, even if they sign up the last week of the month. Integration, product setup, & use of Store app is also clunky.

The ease of use of the software. I feel I can basically do anything on it.

The workout tracking. I wish it was better set up like other platforms so I wouldn't need an additional workout tracking platform.

Pushpress organizes all my clients memberships, classes, events, sales of product, emails....I can link contact forms and registration pages to my Gym's website for easy payment processing. The Pushpress team works continually to update software. They accept recommendations on features and improvements, and work to make the Pushpress software work for you! They respond very quickly to questions, and provide videos of their answers, instead of simply directing you to "visit the customer forum to find an answer".

During one software update all my members' emergency contact info got imported to one of the other fields, and the only fix was manually going into each and correcting. But no info was LOST.

The dashboard itself has a ton of info that you don’t have to go seek out. Check ins, expiring members, new leads, new members, birthdays, at risk members, plus more all on the front page.

The messaging system is lacking in being able to message multiple plan groups at one time. I have to go into each plan to send a message to my clients.

First, I use Push Press Free and as a fairly new business, it was a lifesaver. I was at point where most gym software was too expensive but I needed the platform to keep track of payments, members, payment plans etc. The Push Press free model of revenue sharing was exactly what I needed and they even told me how much I should make a month before it fiscally made sense to switch to their paid version.
There is also SO much this platform does. It links to my Google calendar and shows me exactly what I have going on that day. It generates URL's for my different plans that I can embed right into my website. I am for sure not using it to it's full potential but I feel like I can responsibly scale my business with their help.

The only thing is that it wasn't created for personal trainers as much as for full scale gyms with classes and programs. With that being said, the team has been very helpful in giving me ways and ideas to make it usable for my circumstance.

The ease of use. It’s intuitive and you can get the information you need/want with a click or two. Time is money and as a mother and business owner I need my software to work in my office and on my phone on the go. It checks all of the boxes I need to be successful. Thank you Pushpress team.

I don’t have a least. If I had to choose one maybe the quirks that arise here and there. However, the team is always there for you to fix any issues and weekly big fixes allow for constant upgrades.

I love how easy to use this software is to use and the customer service is top notch!! We utilize it for events, product sales, besides the overall membership management!

No true cons that we have come across! Early on, it didn’t have as many integrations as it does now.

I like that Push Press attempts to offer all the features a gym business would need

I feel like because this software tries to do everything, it struggles to do any one thing particularly well

The customer service you get from PP is great. I truly feel like a value customer not just a easy payment. I get more help than i could ask for. They truly care about the success of their customers.

Sometimes it can be a bit confusing to navigate but not really that bad.
The signing of memebrship could be a little more involved but you can work around it.

The ability to scale it to whatever business size you have. PushPress integrates with a lot of other software to make it easy to keep your POS system in place while adding to your technology.

Sometimes there are things you want to do that aren't part of the software but that means they aren't part of the software or integrations YET.

I love that if I have a question, I can chat with someone quickly and get it answered. It has been a huge selling point.

So far just the fact that I can’t toggle back and forth between customers paying with CC and ACH. I wish they could choose when signing up for a membership with me.

I love how easy it is now to track attendance. I can track by day, by class, or by coach. I am able to see attendance history for my athletes, and even receive a heads-up when someone has been away from the gym for a while.

The navigation can be a little clunky. On occasion I find that I need to download a CSS file of my data to be able to find the exact info I'm looking for.